Lithia Chrysler Dodge Jeep Ram FIAT of Medford Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michelle Merkin
a week ago
My experience was excellent. My truck was serviced much faster than I expected it to be. And the staff were extremely helpful, offering to help me with information about some of the truck parts I needed, and were all in all very personable.

  Forrest Seibold
6 months ago
Best Service I have received in years of owning all types of vehicles. Travis, the fleet service guy really went above and beyond to take care of our issue, quickly! His experience and expertise definately shine through, making the experience uncomparable to other dealerships I have been to.Keeping our hard working trucks on the road is essential for our business, something he recognised. Thankyou!Service: Transmission

  James Overmyer
2 months ago
I went in for a routine oil change and the customer service was wonderful. They were professional and fun to work with they were able to get the work done in a short amount of time, I was very pleaseWith the care and the way I was treatedI have been using their oil change service there since 2016 every 3000 miles and my dodge ram truck runs great, their complete service includes about a twenty point check on everything from tires to transmission check and any other fluid check even windshieldThe brakes and air in the tires, so yes I would tell any who cares about theirVehicle that they should.come here

  Danny Osborne
4 weeks ago
Had to get a new driveline they had the part overnighted and installed by the end of the next day very happy with the speed and customer service

  Christopher Romo
a month ago
I worked with RAMON BALBUENA. And probably by far one of the best people I have ever had the chance to do business with. He is in the service department and takes very great care of his people. Lithia should be happy to have an employee like this, dude.

  Randy Dodge
5 months ago
Great experience!! Todd is a wonderful service writer... and he cares greatly for the customer! I appreciate him very much, and his efforts to do his best and see that the mechanics do their best as well.I did call Friday late afternoon and left a message that my "engine light" is still lit. (Still on). I'm not sure if he can get his messages on Sat. but I'm sure he will call me on Monday.Frank R Dodge

  Maggie Crowder
3 weeks ago
Got me the first appointment available to take care of my recall. Really accommodating being we were there first thing in the morning! Definitely will be my first choice in the future.

  Tim Rupp
2 months ago
The service on the vehicle appears to have been completed satisfactorily. I did not feel that the service counter person was overly friendly. The biggest reason for my 3-stars was that I was told my car would be completed in the afternoon and did not get completed till next morning. Don t promise if you can t deliver!

  Don Morrison
4 weeks ago
Took my new vehicle in for first oil change and Todd in service is amazing. I have used this dealership for all my services on my prior vehicle. Todd in service is reason I purchased my new vehicle from this dealership knowing all needs would be met with a sense of urgency and professionalism.

  Matthew Wright
2 months ago
3.5 hours for an oil change seems a bit long especially when I look in the bay and total there are 3 others in line...advisor said she would call when finished, I never got a call, I think the cell phone in her hand held more importance than the customer standing in front of her. When I arrived 4 hours later and saw my truck in the parking lot...still no call from her....I walk in, she sees me, puts down her cell phone and asks me why I'm there. I tell her and she act confused for a moment then said..oh, I was just about to call you!

  Fun Factory Rentals Powerboat Adventures
2 weeks ago
Fun Factory LOVES our team at Litha Dodge Ram in Medford Oregon! Over the top friendly customer service makes your visit a great one every time! Litha Dodge service department always provides our fleet top quality service and repairs to keep our business on the road safely for over 28 years! Thank you all!

  Tiffany Gattey
2 months ago
Trevis Burns did an amazing job fixing the locks on my 2023 Chrysler Pacifica. It s rare to find good service these days. Trevis was very polite, informative and fixed the locks on my vehicle in a timely manner. I highly recommend him!

  Mike & Sherry Mikey Horn
4 months ago
We love the Dodge Mahal of Lithia and they do any n all work & maintenance on our Challenger and our RAM SLT.Thanks Lithia CJD&F!!

  Philip Dammer
a week ago
Oil change for our Jeep Cherokee. Our service representative , Mark, was very helpful and knowledgeable. Will be back.

  Suzette Antich
4 weeks ago
Ramon did a wonderful job and I thank him for working with me, even though I sat there for 7 1/2hours, Ramon made it right for me I would highly recommend him for anyone.(I did get my car fixed) thank you

  Greg Nichols
3 weeks ago
Scheduled oil change made 2 weeks prior. Easy to get in, work was done quickly. Well done

  Arnie Roblan
a year ago
I bought a used car. The customer service by Brittney in Redon was outstanding! Before I got there the phone interaction with Myles allowed me to get the car I wanted his service was also outstanding!! Thanks for a great experience Arnie

  Dana Kerr
4 months ago
This is a Horrible dealership. I went looking for a vehicle in 2014 and the salesman was so bad, I went across the street and bought a honda. Which is still running well. In 2020 I bought a Dodge Ram truck from a small Lithia dealership near me, but changed my service location to Lithia Medford, because it has a bigger service department.My first disaster with the Ram came with due to a manufacturing issue with the oil journals in the cranck area, my truck's engine disintergrated at 13K miles. I was towed into Medford Lithia Dodge. I was stranded 120 miles from my home. Litha Dodge did nothing to help, even though, this is a reoccurring problem with Dodge Ram trucks.Then I was told that it would be 2 weeks before anyone could even look at the truck and it would be AT LEAST, 2 months before the problem (engine replacement, since it was clear there were big problems with the engine) could be fixed. I did manage to put enough pressure on the service department to get the problem identified in the next few days.That still left me with 2 months without a vehicle I was paying for. Medford Lithia Dodge did nothing to assist me and advised me to to to Chrysler Customer Care. That is another nightmare entirely.To make a longer story shorter, I will leave out the year+ of lemon law legalities, which are yet another nightmare as Dodge Corp spends many thousands of dollars for their lawyers to battle doing the right thing by its loyal Dodge customer.That brings me to the present 11-2023. I was nothifed by letter by Dodge that there might be a leakage problem aroud the high center stop light on my truck and that is there was water sating to the headliner of my truck, Dodge would fix it.I began making calls, trying to schedule the service. I began with 2 calls to humans and one chat with the robot. all assured me that some one would contact me. I was never contacted. On the weekend, I went to Medford Lithia Dodge in personand stood in front of the service person in charge and asked to make the appointment. I was told that he was not able to help me. That the person who did this, Bricetyn Weathers was off on the weekend. he did give me Bricetyn's card with his direct number and sent me 120 miles back home.On Monday morning, I called Medford Lithia Dodge to Bristyn's direct number and got his answering machine. I left me message and waited for his return call. 4 hours later I tried again to call Lithia Dodge's representative, Bricetyn Weathers, and left anthother, more insistant messege. An hour passed and I decided to call Dodge Corp Customer Complaint number and was handed off to Chrysler Customer Care.The representative at Chrysler Customer Care was finally able to transfer my call to a Reperesentative at Medford Lithia Dodge, who was NOT Bricetyn Weathers, and they were able to finally schedule my truck to be looked at for the needed repair, in a little less than a month. That is where I am at today 12-12-2023.My advice.. Do NOT buy from Medford Lithia Dodge, they are a horrible dealership. Thanks for your time in reading this rather long review.

  Laurie Rawlins
3 weeks ago
Always good care at this dealership. They accomplished a lot of work in a timely manner I had an appointment.

  gabbie dana
a week ago
Mark and Todd are always so helpful, and friendly. The service is quick and thorough.

  Jenny Maddock
7 months ago
We took our van in for a recall service, we were promptly waited on, they were able to fit us in. The waiting area is clean with comfortable sofas and chairs. We got great and courteous service from the service manager. Water, coffee, tea and hot chocolate were provided for customers. We would definitely come back here for service when needed.Service: Transmission

  Glenn McElreath
3 months ago
The people were really nice but the 3 hour wait to get am oil change was a bit long when there was only 2 vehicles ahead of us and waiting on someone to get back from lunch

  Steve Poling
3 months ago
I was very pleased with the Service advisor, he was able to get me in before the holidays!And the mechanics got the job done fast. Thank you.

  Jeff Leggett
2 months ago
The dealership is not a reflection of FCA as a whole. The people at Lithia Dodge are great folks, ready and willing to help and always generous and courteous.

  Rod Allec
3 months ago
Did not have the parts required to repair my Ram 3500 on the first visit.Travis went above and beyond to gather all my parts in short order and got me back in ASAP.As I have to travel over 100 miles to get service.Thanks Travis.

  Alyson Brown
4 months ago
Everyone I spoke with was kind and very helpful. The work that was completed cost $600-$1300 less than what other mechanics in the area quoted. I will return for all my needs.

  Chris Adderson
3 weeks ago
Trevis in service did a fantastic job as always getting everything coordinated and completed on time. Greatly appreciated.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Rita Christy
3 months ago
Quick appt within a week for service recall.Staff efficient. Communicated time of wait was actually done sooner !

  Cheryl Loman
4 months ago
This dealership always helps my son, Devin Brewer with great care on the Ram Truck. Thank you Mrs Cheryl Loman/MomMerry Christmas

  John Francisco
a month ago
Always have been a great experience working with the Dodge crew at Medford with any of my vehicle issues.