Crater Lake Mazda Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  aaron perillat
2 months ago
The gentleman who has been there for a long time is always helpful. He deserves a raise. As for the services department, they are always understaffed which puts an obvious burden on the employees and results in poor service at no fault to the employees. Crater lake Mazda needs to hire more people for the services department.

  Hannah
11 months ago
I ve brought my previous Mazda here for some basic things and the gentleman who assisted me not friendly whatsoever. I ve since bought a new 2022 Mazda and it has issues that a brand new car should not have. I ve called the service department several times and no one answers the phone. I ve left messages and no one calls back. Beyond appalled I can t talk to someone. So disappointing considering there aren t other dealerships close. Called another dealership 2 hours away and will be making the trek there to actually be helped.

  Brian B
a year ago
I've taken my Mada 6 there twice. The 1st time was for a simple service which took them 6 days to do. Unacceptable.... This last time was for a simple check engine light. It's taken them 5 days to simply hook up a scanner and see what the code is. This is the most rediculous service center I have ever seen. I've called multiple times to see what the issue is with absolutely no calls back. Unacceptable. If I did this I n my business I would have none.Service: General repairs & maintenance

  Jules Jimenez
3 years ago
They have a cozy waiting area setup with couches, chairs an DIY on there flat screen.. Unfortunately no free beverages due to covid-19.. friendly staff.. Big up!

  Jonas Doerr
3 years ago
Needed emergency services since my car broke down (I'm from San Francisco). They flat out told me that this will only be possible by appointment and that would take a week. Bad representation for Mazda - don't bother if you are in such a situation.

  Yazmin Garcia
a year ago
I had a great experience getting my car serviced by Phillip H. Cozy waiting area as well.Service: Oil changeService: Oil change

  DIANE Gollaher
2 years ago
Had issue with my Mazda 3 wouldn't start all icons on called for an appt she said 2 wks is that ok...NO its not..been getting this car serviced at mazda..not this dealer we r new to area...for 6 yrs never had to wait that long for appt always right away...so luv this Mazda & would probably get another one but guess what...if this is the service at this dealer will probably b looking elsewhere

  Charles Garner
3 years ago
My appointment was at 11 am I got here at 1030 am its now 1250 and I'm still here I hope they are throwing in a free wash and wax job thats why they are taking there time

  Kelly Schmidt
2 years ago
Awaiting quote for repair work. So far everyone has been mighty courteous.

  David Westmoreland
3 years ago
Great place to get your oil changed