Crater Lake Ford Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Floyd Pratt
3 weeks ago
On time, greeted well, greeted as a coustomer and very much willing to meet my needs regarding my Ford Escape. A suggestion that I have, would be to add a car wash to that service. Just a thought. Your service has no comparison to service I received from the Ford dealership in Grants Pass, I welcome the drive here to receive the professional care and service and leaving your establishment with a Thank You. Blessings to you. You are truly a Service Center.

  Mickey Eidswick
4 months ago
Both time I ve been there my appointment was started on time. The service was quick. I needed a ride back and was offered drop-off service and that was amazing! The employee who dropped it off was the kindest. He thanked me more than I thanked him, spoke about the service and he informed me pick-up was available as well!!! This makes it so easy for me! I ll be using it from now on! All around best dealership service, service department manager (I believe) was great all the way to the drop off! I won t be using any other company. Thank you so much for making it easy and most importantly keeping my appointments on time. That makes all the difference pairs with the best guest service I ve ever experienced from a repair, service center or dealership. Thanks again!

  Tiffany Shean
a month ago
Megan Buchanan at Crater Lake Ford has been great to work with. She has been honest and up front and all our vehicles. If it wasn't for her we had have taken our cars somewhere else. Ask for her if need Services on you vehicles.

  Bob Zaksek
3 months ago
Crater Lake service exceeded my expectations.Steve was very helpful and resolved issues with our car.Megan was helpful with our paperwork and Dan getting us to and from Ford service. I recommend themThanks againSteve and crew

  Joe Dempsey
3 weeks ago
Mikeala was great at getting my service case taken care of.She was very well informed and super helpful.Keep her or promote her :)

  Marquie
3 months ago
The staff is beyond friendly, the service is second to none, and I have never had one unpleasant interaction or experience at Ford. My car buying process was smooth, the finance manager did everything he could to give me a great deal on my car, and I'm always greeted with a smile and treated with importance. I continue to send all my family and friends to Crater Lake Ford!

  Farley Howell
3 months ago
John Oppy did a great job working with me to prioritize work that needed to be done on our F-250 Diesel Superduty truck. We ve spread several recommended service tasks over a couple of visits. This is much appreciated over the holidays. Farley

  Ron Marler
a month ago
Service at CLF is as good of an experience I've had at any dealership. I believe it's who waits on you, and John Oppy is Top Notch ay what he does. 6 Stars to John.

  Jeni Warner
3 months ago
Called on Wednesday 1/10/24 to get front and rear wiper blades installed on a Ford Escape. Was told that all wipers are in stock and scheduled install on 1/12/24. Came in at 8:20am and left at 11:40am with only the front blades installed. Rear wiper blade to be installed at another date. Worst. Service. Ever. Not going back.

  Cole Compeau
6 months ago
I rarely trust others driving my car, but to save time I chose to have Crater Lake Ford pick-up, service, and drop off my 2018 Mustang. I can say with complete confidence Megan and Crater Lake Ford's valet did a great job accommodating my needs and returning my car safe and sound. Thank Crater Lake Ford!Service: Oil changeService: Oil change

  Rocky Anderson
2 months ago
Price was a little more than quoted. Some services are 1/3rd the price at other oil stops than the dealership. Friendly and quick service, but prices are expensive.

  EDWIN Hilkey
7 months ago
These people were superior. They fixed my front end wobble in a very short order. They made an extra effort to get me in and to fix the problem. The service manager who handled my case, was friendly, courteous and kept me informed. Great bunch of people at Crater Lake Ford. Other dealers should take note of this companies care and how to treat people.

  Michael Robinson
3 months ago
John Oppy was very helpful. He is the first service rep since the changer of ownership that I trust. I will only deal with him in the future.

  Eric Molinsky
6 months ago
Facilitated repair of my used BMW (purchased there) at a third party shop. They worked to make sure the warranty coverage was correct, which was a huge help in that I didn t have to deal directly with the warranty company. Megan was particularly helpful in this process. Like many businesses, they are currently understaffed and worked hard despite any issues this caused.

  Richard Hitz
7 months ago
I like the way my truck stays on the convaerbelt through the whole process.

  jesse perez
a year ago
Megan was amazing she listened to my needs and concerns and took great care of my trucks thanks again Megan you are the bestService: General repairs & maintenanceService: General repairs & maintenance

  AwesomeSteve Awesome
a month ago
Great to know I can go to the source to get my truck fixed in a timely manner. With the right parts by qualified mechanics.

  Trevor Sullivan
3 months ago
Megan Fowler was amazing!!!! Communicated well, got my recall and oil change done and they were very efficient.

  Raymond Loewen
4 months ago
Everybody there was awesome service was impeccable I will definitely be taking my truck back there and my wife s car Matt the mechanic is awesome

  Brad Crawford
2 weeks ago
Mazda people are well trained and provide a video recap of the whole service

  Terrell Terlacher
3 months ago
Every thing went great from start to finish. The technician came out and discussed the concerns with me. Wonderful experience

  Connie Fullmer
4 months ago
Service Desk people are very nice. The technicians I am not so impressed by. I now have a 2nd ap0t cause they did not check everything after repair

  Duncan Schramm
10 months ago
Had a great experience. The Service Advisor- Megan was prompt with communication and looking into pricing for me. The Assistant Service Manager greeted me while others were busy. Overall great experience and the staff was working together, which made my experience better/quicker.Service: Auto maintenanceService: Auto maintenance

  G J
8 months ago
It wasn't a bad experience but it far from the best. I made a service appointment online and arrived into the service bay onetime. I stood outside my truck between 10 - 15 minutes while 2 service advisors were at their desk a few feet away. They talked with other employees and walked right by me. I finally asked one if this is where I'm supposed to be to get his attention. The service advisor I was assigned to wasn't there so he got me checked in. They had drinks and snacks in the waiting room but no one gave me like the wifi password since I was waiting. They did offer a free shuttle to my house but I didn't live nearby. They did what they needed but it just didn't appear they were going to do anymore than they had too. An example to car wash, or floor matts on my vehicle and after a 3 hour wait I got up to walk around. I then saw my truck in the parking lot. I don't know how long it had been there, but no one notified me it was ready.

  phillip orrell
7 months ago
Nick in service was very helpful and professional my wife and I. We're traveling on a vacation and need my oil changed 0n my F250 diesel pickup. I'm from Maryland and I told nick back home my dealer takes you for granted and nick treats customers the it used to be . 5stars for dealership and nick . Phillip orrell Easton md. Thanks again.Service: Oil change

  Linda Gilbert
a year ago
Just had my car into the service department I am so pleased with the time and attention from John he was patient and relayed all the info I needed to know. I say this because my mother also takes her Fusion there to be serviced she is 96 and John is so patient with her. He is our go-to serviceman. There is also a young lady don't remember her name ( sorry) but she also went above and beyond for me. Thank you service department!!

  Linda Hollister-Nelson
2 weeks ago
I use Crater Lake Ford Service Department for everything on my Ford Edge SEL that I purchased dealer certified with warranty pre-owned from Crater Lake Ford in 2014. I will continue with this trusted, friendly, pleasant staffed service department, who aim to please. I recently needed their services and again was only pleased and appreciative.Phil Houghton and the young woman, Ava Smyth I think, in the service bays Friday, May 28, 2022 have always worked to be fair, understanding, cheerful, fast, hard working, aim to please, explain with patience until I understand. I continue to love and appreciate Crater Lake Ford Service.This visit is during a very difficult time for all businesses whereas the demand for working, trained staff is not as easy and swift to attain and keep with worldwide circumstances for a working public still at very low numbers.Patience and understanding on my part is as necessary as it is on a businesses part for awin-win outcome.Crater Lake Ford Service constantly hires and trains staff because they care about their reputation and serving the public successfully.I come to Crater Lake Ford Service for keeping my vehicle in safe running order, urgent needs, fair pricing, timeliness, being accommodating. I continue to be pleased. I continue to promote them and refer them. I appreciate and thank them all for working and for helping me.I wish them continued success.THEY'RE HIRING as of this writing

  Tracy M McIntyre
6 months ago
Shout out to Dylan great customer service gets stuff done and made us feel satisfied with service and felt relief and no worries. Bryce was awesome thank you and both signers in finance. Thank you. Thank you to Megan in Ford service

  Dave G
8 months ago
Every interaction with the service center has been a nightmare. At this point I wouldn't have anything to do with this shop if it wasn't for the warranty I have. Multiple times I've called with various check engine lights and am always told they don't know when they can schedule me because they are booked so far out. This last time my check engine light came on and I was due for my 100k service. So I called and was surprised they could fit me in for an appointment that week. I take it in and explain the check engine light is my main concern along with needing the service. When I go to pick up the vehicle I'm told they didn't even read the code "because we were too busy there wasn't a technician that could read the code". What a freaking joke. I had to buy my own code reader to find it was a potentially serious issue with multiple cylinder misfires. So now I'm upset this "service" center gave me back my vehicle and didn't even both to address my main concern. I called them back to get the vehicle looked at AGAIN for the same check engine light but was again told they had no idea when it could be scheduled and a scheduling "specialist" would need to call me back "sometime" with no expected timeline. Unprofessional clowns can't read an engine code figuring out scheduling in 2023. Would give 0 stars if I could.Service: General repairs & maintenance

  Marie Vosika
5 months ago
Had 15,000 mile service done. Had car picked up at house and returned. That's a nice service for me.Service: General repairs & maintenanceService: General repairs & maintenance