NAPA Auto Parts - High Desert Automotive Supply Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dave Suitter
5 months ago
We had a truck lose a radiator hose north of town about 3 miles.They brought out the parts and we was able to make the needed repairs. This is very unusual for a parts company to bring parts to a road side repair of someone who doesn't have an account or from the area. These people are amazing.Dave Suitter Trucking

  DC
9 months ago
If you EVER need auto parts and are in the area of Madras Oregon give their Napa store a shot!! These gentleman are unbelievable!!! We were on our way to Nevada and our RV burned completely to the ground we stopped at the Napa store in Madras after hours and these gentlemen were amazing! Raymond and Jerrod opened up their shop after it had closed and got us everything we needed. We were able to leave our 24ft trailer in their parking lot overnight and as long as we needed until we could find someone to fix everything the fire had destroyed and be able to tow it to our final destination. We didn't pay them anything until the next morning. They are truly a blessing!! When you have lost EVERYTHING you can't imagine how these gentleman's compassion, empathy, and professionalism means. Please, please give them your business if you are in the area. They are beyond amazing. When you have lost all faith in humanity Raymond and Jerrod will restore your faith!!!

  Vector Veritas
3 years ago
Walked in, seconds later asked by a store clerk if I needed help. Asked if they had a 2000 Toyota Tundra air filter.... seconds later he appears with one. Price was right ($19). Bought it on the spot. Done. Wasn't in the store for more than 5 minutes. Excellent service and by far the quickest auto parts store experience I've ever had.

  ToeKnee Allen
2 years ago
Bruh. I place an online order. Go to pick it up. She does everything goes in the back... After a while she comes back and is like "something else?" Like yeah... My 6 spark plugs...Oh that wasn't it... 4 of them were used. Never in all my life have I been sold used spark plugs. I'll never go back!Oh and they pass on the Oregon Corporate Tax as well. Lame.

  Joshua Miller
8 years ago
I was returning north from a weekend trip, and my steering belt broke. Auto shops were closed (Sunday). I was able to find this NAPA parts shop nearby. I purchased a belt, but I didn't know how to install it, nor did I have tools. Christian and Rich were kind enough to lend me the tools needed, and guide me on how to install the belt. I had to go back into the store a few times for some more guidance, but they were very accommodating. The belt was successfully installed and I was back on my way north.This experience really made my day, I could not be more appreciative of those two employees! Thanks NAPA!

  Scott Brown
2 years ago
Very helpful there is a young lady in there that is very smart and very polite and willing to go the extra mile to help the customers to find and buy the correct parts, and if they don't have what you need they will suggest other places you might find it. All in all a very good parts store.

  Tania Kuehl
2 years ago
Rick(I think) from Nappa Madras was so friendly and patient with me while trying to figure out what part I was needing. Although, I stumped him he was helpful! Thank you.

  Marc Arthur
a year ago
great service... and when i asked a question on a certain code, they were very informative... kind of help i like, knowledgeable...

  Sherrill Abbe
a year ago
I love Napa always have exactly what I need and I love the 20%off for women on Wednesdays

  Bargains 'N More
2 years ago
Good inventory. Great customer service. Love "Ladies" day on Wednesdays. Madras store the Best.

  Meg Taylor
a year ago
Always helpful and yet small enough I can always find my husband when he wanders off!

  BN More Auctions-Linda Hudson
5 years ago
Friendly, wonderful customer service with discounts on fair pricing, great to see both male & female employees that are very knowledgeable in the Parts business and go extra mile to help you.

  Ed Scharen
2 years ago
The people at Napa are well knowledgeable in their profession. They'll save you money and time if you listen to them the first time.

  Curtis Guerin
4 years ago
Allways good service.If they don't have the part they can usually get it In by 1 o clock or the next day.Don't have yo worry about getting the wrong part like some of these auto part stores.

  Katie Adams
a year ago
Turner, the associate that helped us over the phone and in person, was so kind and helpful!

  Jim Stephens
5 years ago
Great guys. Helped me with my car and the exact parts I need

  RAYMOND WELLS
3 years ago
Visit was great. Good service and very helpful.

  Matthew Baker
4 years ago
One of the most amazingly equipped napas i have ever been in with parts and service

  Ralph Vandyke
4 years ago
Helpful staff, helped me out when my motorcycle battery died on a weekend ride.

  pixelsquared
11 months ago
they sell good auto parts

  Jennifer Dobkins
5 years ago
Not very knowledgeable here and alot of grumpy employees. Only go here if I have too

  Carol
5 years ago
Super nice people. Very helpful

  matthew ludi
5 years ago
Great customer service, friendly staff!

  mike boden
5 years ago
Way over priced compared to other parts houses in town on everything

  miffjeller
5 years ago
The new manager is awesome, and very nice.

  J. Schlotthauer
5 years ago
Great staff. Keep it up.

  Sheena Lavance
3 years ago
Great location can be a big help

  Athena Haas
4 years ago
Friendly, helpful staff!

  Alton Caldwell
3 years ago
Very helpful

  Tim Kissler
4 years ago
Great people