Gary Gruner Chevrolet Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicole Kludt
4 months ago
I placed a custom order for a Yukon with Bill McGinnes. I have never had a more enjoyable car buying experience! Laid back, no pressure, extremely organized, above and beyond service.

  David Anderson
4 months ago
Bill Mac is amazing to work with and made the process very simple and relaxing. Absolutely no pressure at all. What a great experience. Thank you!!

  Beth Lampert
7 months ago
I was disappointed. I paid $2,200 to get a new catalytic convertor and my air conditioner fixed. Engine light on again a day after 6 weeks broken down and in the shop. Turbo. Quoted $1200. Repair $1600. Met me the middle for $1,400. Air conditioner still yet another repair. I m broke. Used my savings up.

  Sandra Dye
8 months ago
So very friendly and helpful!! Glad I chose to come to Madras and NOT Bend! Everyone there from the time I checked in and out again were courteous and extremely helpful! I was told that the rack rails were higher than my old GMC and that they whistled because of it and they could not replace them under any warranty that I had (it is a 2023). They let me stand in the office and he researched what I needed and where I could go to find them in Central Oregon...now that's caring service!I will be back for all of my maintenance needs...!

  Janet Corpas
8 months ago
Our salesman, Bill MacInnes, was professional, friendly, and knowledgeable, but was not at all pushy! We really appreciated him! We are thrilled with our new car! The next day, we had an icon light up as we were passing the dealership, so we stopped in and another member of the sales staff gave us a further tutorial on what it was and why it lit up! Thank you!

  karol mcguire
5 months ago
Jim Angel was wonderful to work with. All paper work was ready for closing time and we spent less than a half hour in the office.

  Sherri adams
a week ago
Efficient and friendly service ! Also reasonably priced.

  Louis Duarte
2 months ago
Great people help was fantastic and no problems no pressure to buy thank you very much

  Chuck Wilkinson
6 months ago
Fast oil change and programmed my key fob quickly and cheaply. Be sure to get an appointment since their service department is a couple weeks out.

  Ron Wade
3 months ago
Best vehicle purchase experience ever!No hassle, in and out, in an hour....!

  Scott Harsh
7 months ago
The team was efficient, friendly and meet the expected time frame they explained it would take when setting the appointment. The work is done in a way that I can not tell they were even in my vehicle.

  ian beveridge
a year ago
Purchasing my new Duramax from your dealership was the best experience I have ever had buying a new car. Jim Angel, my salesman, was professional, helpful, courteous and attentive. I cold called about a truck I saw on your website and Jim answered all of my questions, took a hold deposit and the very next day I was approved and picked up my new truck. Absolutely painless. Everyone in the office was friendly as well. I can't thank Jim and the rest of the staff enough.

  George Robirts
4 months ago
Gary Gruner was great. Had just the part we needed right when we needed it.

  Patti Kayser
2 weeks ago
I appreciated Bill s efforts with the financing.

  Me Chad
10 months ago
John Lockett was wonderful to work with on this deal. He was patient with me throughout the ordering process, tracking my vehicle, and expediting delivery even with all the transport logistics issues and frustrations. Great job John!!!!

  V Hummel
a year ago
People were pleasant and good experience except for the additional hour required vs. what was initially told to me. Apparently there was some kind of network issue that occurred when attempting to download software to correct a recall issue. Therse things can happen but no one bothered to come into the waiting room and let me know. It wasn't until meeting the service advisor at the Cashier that I was informed why the extra hour was required. Communication....that's what it's all about. Otherwise good experience and worth my time and expense to drive from Sun River. Do not like dealerships in Bend.

  Mark Gilmore
9 months ago
The Service Department responded quickly and professionally when I brought my 2020 Silverado in for an unscheduled emergency repair far from my home in Anacortes, WA - I couldn't be more pleased and satisfied with everything they did to help me that day.

  Scott Chance
5 months ago
Bill was awesome from first phone call till i picked up my new truck.

  Albert Huntley
a year ago
The best new car buying experience I've ever had! No pressure, no salesman running off for a manager's okay.I first went to a number of local dealers (that are members of a chain), but the salesmen acted like I was waisting their time. So I sought out one of the remaining independent dealers in the area even though I will need to travel about an hour for service.

  Jeff Sipe
11 months ago
Do NOT go to Gary Gruner unless you want to be shafted. We bought a used car (not from them) and had to have an engine replaced. We chose Gary Gruner and after 6 months and 10k we finally got our car back. Then realized they didn t hook up the AC correct and it wouldn t work so they made us pay for 1/2 of that repair. And within less than a year the engine mounts broke. And the owner won t do anything about it because he says we pay d for 1/2 of your AC fix . Stay away!!!

  Eddie Huang
2 years ago
Finally a scrupulous dealer not doing the price gouging game that seems to be going around during these crazy times. Painlessly ordered a vehicle with quick service and no silly back and forth. How refreshing.Proof is in the pudding so hopefully rest of the transaction goes well. But so far so good. I think businesses like these folks deserve praise.

  Jeanne Burch
11 months ago
Absolutely perfect service. Staff is particularly friendly and helpful. We are willing to drive 70 miles to have car serviced. Highly recommend this business.

  Dawn Tschantre Kludt
7 months ago
It was such an easy experience ordering my new Traverse with Bill, so happy with my new rig.

  Shari Durgan
2 years ago
Our experiences have always been good there. The people are very friendly and helpful, but most of all they are fun to work with. We have been very blessed with the two salespeople we have dealt with over the years - Denny Story and Jim Angel.

  Scott Seibel
2 years ago
Friendly people and 1st class service! I found the truck I was looking for online and flew one way up to Redmond, OR. The dealership arranged to have a driver pick me up at the airport and take me 20 minutes north to their dealership in Madras. The paperwork for the purchase was ready when I got there and I was in and out within the hour. They made my truck purchase SUPER EASY and made me feel like a real VIP. Thank you Gary Gruner Chevrolet

  Jeffrey Hamilton
a year ago
Very friendly staff fast service

  Anthony Cruz
5 years ago
Jim Angel, was able to walk my wife and I through the whole sales and finance process smoothly. What we loved most is that he was kind, courteous, and attentive to all our questions yet efficient with our time. Delivery of our new vehicle was also a great experience. Jim walked us through all the features and again answered all our questions. Truck was nicely washed and prepped for departure. Well worth the drive from Bend. We will buy again with this dealership and Jim.

  Larry & Diana West
2 years ago
Easy would be the one word to use for the entire experience. All though we were just looking, Jim Angel was very courteous and helpful. His overall cheerful personality and disposition made the purchase very enjoyable. From the trade-in to the purchase we feel we were treated fairly.Diana and Larry

  jolene webb
2 years ago
Very satisfied with the service I got there when I took my 1995 Buick LeSabre in because it was stalling at random times. The computer wasn't giving out any codes as to why it was doing this so the repair staff had to just use their best judgement as to what the cause was based on their past experience with the particular engine in my car. They got it right without costing me a fortune. I feel like I was treated very nicely by a friendly staff.

  Gerette Fox
a year ago
I just had warranty work done on my avalanche. They cracked my dash and stated it was like that before they started! My dash was not cracked!! But how do I prove them wrong . I was there at the dealership waiting for my vehicle, they could have very easily came and got me and showed me the crack before they ever started the work! THEN I go to get into my vehicle, and see red smudges on smudges on the driver side console which look like blood. It turned out to be red grease that was all over the pant leg of the technician that drove it... Extremely disappointed with absolutely no flippin recourse!