Guaranty Chevrolet Certified Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael
5 months ago
Switched from larger Eugene, OR dealership for a better customer experience. Scheduled oil change/lube service on older Silverado pickup online. A bit cumbersome, but okay. On arrival, met Samatha at service check-in. She actually seemed happy to help. Check-in was a simple and quick process. The dealership had clean, comfortable spaces to wait. 70 minutes after check-in, the job was complete and a still smiling Samatha saw me on my way. A much different experience than the can t find a place to park, stand in line to be ignored, grumpy people I had experienced elsewhere. Not a big or complicated job, but a very pleasant service department experience.Services: Auto maintenance, Oil change

  wes niemczak
a year ago
Great service from all the staff in the service department. The sales team and finance team are the best I have ever had the privilege to do business with over the years. One of the best car dealerships in the state to do business with and I am a picky person.Service: Engine repairService: Engine repair

  Preston Kropf
4 years ago
Recently had my Chevy equinox in getting some warranty work done. In the beginning the told me it would take one day. So I dropped it off on a Wednesday. After I left from dropping it off they called me and said they may need it two days and at the latest Friday morning. I said that was fine but I have to have it by the weekend. Friday afternoon came and I hadn t heard anything and so I called. Larry (the person I had been dealing with) answered and said that it wasn t gonna be done till Saturday. I had to have the car by Saturday at noon. I made this very clear to him. Never heard anything till 2:45 on Saturday afternoon when they said it was done. By that time it was way to late and I was busy and had made other arrangements because I did not have a car. So I picked up my car on Monday. Larry was not in but the person I talked to at the counter said if it was warranty work there should have been a rental car offered to me. That was never offered to me. Very disappointed in there customer service. What happened was not acceptable in my opinion.

  Corban Sepulveda
6 years ago
ASK EVERY QUESTION POSSIBLE BEFORE BUYING WARRANTY.I bought my vehicle about 6-7 months ago and have had a few issues with it. Whenever I ask questions about my warranty I get the run around let me transfer you to this person uhh let me look into that for you well I don t deal with that so let me get you to the right person . I am currently on a week to a week and a half wait on a phone call about my warranty and what i thought it covered. Just the communication is a joke. Just recommening either going to a different dealer or seeking different warranty options.

  Brian Lee
3 years ago
I scheduled an appointment for 9am. An inspection, and diagnosis of my vehicle. 4+ hours later, I am still here. The guys in service have been nice, but come on. This is ridiculous.

  Dan Ommen
7 years ago
Just had an oil change but it was quick and washed the car and vacuumed the interior. Was not expected. Great service

  Sean Burris
3 years ago
Rubin is a great addition to Guaranty but we didn't get washed this time

  Syndy Karlsdotter
7 years ago
These guys are great! Always great service at good prices :)

  Shane Forte
5 years ago
Great new facility go check it out!

  Clint Housley
7 years ago
was great, got it on time as asked for.

  Darryl EMERY
5 years ago
Great staff Great prices!

  Mike
7 years ago
Love my new Chevy

  Sherry Hubbard
3 years ago
It's like family

  Donald Reed
6 years ago
Great work