Bish's RV Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Theresa Fell
2 weeks ago
Do not waste your money on the extended warranty. We purchased one with our new RV last year and got all the bells and whistles. We live in Michigan, and on a trip to Tennessee. We stayed in one of the beautiful state parks. During a sudden windstorm, the pin in our motorized awning sheared, and the awning was in operable stuck open. We immediately called Bishes, and got no support or help. My husband and I had to rig the awning with ratchet straps and tools just to get it home ourselves. They told us they would fix it if we brought it to them in Michigan, which is fine we will do that but if you think you re going to get any service when you re actually camping, forget it. Save your money! We are very disappointed.

  Brian
2 months ago
Had a great experience getting my RV serviced today. I recently purchased an Alliance Delta 262rb. I noticed that one of the underbelly lights was burned out, and it was still under warranty. They were so nice and professional. They made the experience pleasant and did a great job.

  Lou A
a month ago
OUTSTANDING EXPERIENCE!Lindsay was amazing and the techs are top-shelf.Bish's is the ONLY PLACE I will bring our coach to for service!Thank you Bish's for having such amazing staff!

  Becky Peterson
3 months ago
Amanda was our service representative. She was very professional and very good at communicating our problems. The mechanics were as good as they get. I am very happy with the whole experience. Great job, everyone!

  Mike M
6 months ago
It was a pleasure working with Bish's RV Service Center to get my camper issues addressed. Kevin Cox made the process seamless while also keeping me in the loop as my issues were fixed which is greatly appreciated as I live a couple hours away. A thank you also goes out to the service tech, Trent Glover for his thoroughness with diagnosing and resolving the issues I brought the camper in for in addition to finding and fixing another issue I wasn't aware of.

  yvonne treasure
2 years ago
Would like to commend Ryan Armstrong on his excellent customer service. He stepped right in when our service advisor had a medical emergency. He took his time with us and solved our issue. We just picked up our brand new 2021 Dutch Star and needed some help and his customer service was outstanding. Ryan is a great asset to Guaranty.

  David McCarthy
11 months ago
Sierra provided outstanding service and guidance during delivery of our 2023 Sundance Snake River 262 Travel Trailer RV.

  Jessica Kubisch
6 months ago
Jason and his team are phenomenal!! His communication, responsiveness and expertise are very appreciated. We bought our rig here but we come back from servicing because of Jason! Highly recommend.Services: Electrical, Body & Trim, Air conditioningServices: Electrical, Body & Trim, Air conditioning

  Todd O'Connor
3 months ago
We recently bought a 1 year old motorhome from Bish. Unfortunately, the coach had some issues to be repaired. Bish could have said sorry, the coach was sold as is. But, Bish and Amanda Holmes went way above and made everything 100% right. I ve never had service as good as what Bish and Amanda Holmes provide- thank you very much.Todd O Connor Keizer, Oregon

  Rusty in Oregon
5 years ago
We special-ordered a Newmar Bay Star 3124 several months ago, and drove away with it this past weekend. The entire experience ... start to finish ... was AWESOME. This is my 5th RV purchase over my life, and it was, from every vector and viewpoint, my very best experience (by far). The trade-in was easy and fair, the ordering was very flexible to our special needs, the financing was all set up in advance, the delivery was very thorough, and they even gave me an overnight in their connected RV park to get acquainted and ask questions.But the most amazing part of this experience was when something went horribly wrong. (I know how odd that sounds.) Here's the story:Almost all of the customizations (bunk-couch, free-standing table, power-seats, etc.) were for my wife. The ONLY thing I really wanted for the first time, was satellite TV. You can't imagine how excited I was to see the dish on the roof during the walk-through.What I didn't understand was that when you order the satellite TV, it doesn't come with a receiver. My fault for not asking or knowing that. So the first evening (in their RV Park on a Friday night), I bought a Dish receiver in their very well-equipped store. Then I spent Friday night and early Saturday morning trying to get it to work (and failing miserably). I finally pulled out the satellite user manual and figured out the under-dome switches default to DirecTV, not Dish. I knew I was in trouble ... it's a big motorhome and that satellite antenna is a long way up.I walked into the Service Department 9:00-ish on Saturday morning, and was lucky enough to meet Shane Pennebaker, one of their Service Advisers. He told me that he only had a couple of technicians, and Saturdays are "Appointment Only". I explained to him that I lived over 3-hours away, and if I took this problem home with me, I was really going to struggle to figure it out on my own. Shane immediately "got it", asked for my cell phone number, and told me he'd call shortly. 5-minutes later, my phone rang. 15-minutes later my RV was in the shop. 60-minutes later the Service Tech was showing me how to activate my Dish service with my WORKING SATELLITE TV.My sales experience was great. My service experience was AWESOME. These people actually care. It's not an act, it's not to get good marks on the Customer Satisfaction Survey that Newmar will undoubtedly send me. They really are (a) nice people, that are (b) good at their jobs, and (c) really want me to LOVE my new motorhome.I have learned that any "satisfied" customer will buy from any competitor given a reason to do so (price, availability, trade, etc.). But a "loyal" customer will drive over 3 hours across the mountains to go to the one and only team that they like and trust. I am "that" customer, and Guaranty has earned my loyalty. They responded to a situation where they could have easily justified telling me they set up an appointment and give me another 3-hour mountain drive. But instead they performed immmediate and unnatural acts to make sure I got what I needed to love both my RV, and my RV selection experience.Two pieces of advice: (1) Buy and service your RV ONLY at Guaranty, and (2) Seriously consider the Newmar Bay Star 3124 ... it's a terrific floor plan with premium features in a well-priced and easily-handled form-factor. We just love it, and feel like it's the nicest rig we've ever owned (by far). Photos attached. Yes ... that's me standing next to my new motorhome, leaning against the "Full Body Paint" (no decals - Woohoo!).

  Gary Rairdon
6 months ago
Beware and go elsewhere .Since it changed to Bish s I would never recommend this place. My purchase was February of 2022. It was a horrific experience! The motorhome had not even been checked out prior to us doing the walk through and multiple things did not work. The sales manager even told me you don t expect everything to work on a used rv? I said yes, I do and it s advertised with all these amenities. We had over 25 things not working. I have had to replace both roof top units which Bish s service department said they worked fine. I still have a light switch not working and still have a check engine light that they said there s no code. I have returned it 3 times and they still did not correctly fix all items.Also, I recently was told the frame is bent. I don t feel the service department has qualified workers. I am now doing this because I was told about the frame. I have contacted multiple people and my insurance company and my insurance company tried to get me to bring it there for insurance work. Instead I took it to camping world. Stay away and use another dealer. It s all about greed as I see it. They don t care if the RV has problems, they expect you to accept it. A very sad dealer. Buyers beware!!!Service: Auto engine diagnostic

  Kelly Pollette
3 months ago
Jason Hinman did a great job taking care of service. Joe Johnson was also very helpful. I very difficult issue was discovered through their perseverance! Thank you guys!

  Kevin King
10 months ago
The level of customer service and the quality of the repair far exceeded my expectations. I live full time in my RV and The body shop team went out of their way to accommodate my needs. The friendly staff performed the repairs quickly and the quality of the repairs far exceeded my expectations. You would never know the unit had been damaged. The fiberglass work was flawless and the paint color match was perfect. I couldn't be happier with the level of customer service and the quality of the repairs.Service: Body & Trim

  Tracy Richards
a year ago
Seth was very knowledgeable and extremely patient with the newbies . He spent a lot of time making sure we were completely happy with our new trailer before leaving! Thanks!

  Janice Sanders
2 years ago
Seth who was our person who went through details with us about our travel trailer and set the brakes for me. Very nice guy and very professional.

  Dennis Lynch
8 months ago
Our orientation to our new coach was just fantastic. We are experienced RV owners, and Bret took that into account. We knew the coach inside and out and did not have to listen to stuff we already knew. Absolutely the best.

  Cat Phil
9 months ago
Casey at Bush s in Junction City, OR gave a clear description of the process for taking care of the awning recall fix. I was a walk in with no appointment and was thrilled when the job was able to be done. Casey was teaching a new hire and he explained the reasons for doing various steps. He is an excellent teacher, courteous, friendly, and professional. I will return to this service department in the future as needed. Highly recommend this Bish s.

  Phil Sample
a year ago
Bishs was the third shop we tried to get our slide-out repaired. It was not cheap and it was not quick but their techs persisted and didn't give up until they had it fixed properly. Amanda, our service advisor was nothing short of amazing! She listened, she was knowledgeable, she kept us informed throughout the process, she was straight forward, she discussed costs in advance, she was responsive to our concerns, she went out of her way to make sure we were satisfied, and the list goes on. Further the office staff was friendly and helpful. We talked with a service tech who rushed out during lunch hour to make a minor adjustment. It's been a long time since we left any organization feeling like our business was really appreciated.

  Shelley Fassiotto
a year ago
We have had such a wonderful experience at Bish s RV Service all thanks to Mandy. She is absolutely a treasure and the face of Bish s RV Service. The technicians did a fabulous job, but I can t thank her enough for being so wonderful. We had a terrible water leak in our trailer. It caused major water damage and I was completely freaking out. Mandy was so sweet and so knowledgeable, she educated us and definitely helped resolve our problem. We are first time trailer owners, and we were never educated on the process from the previous owners, but because of Mandy, we will come to Bish s RV Service for absolutely everything and we will request her every time. It s always a gamble when you call any service place, if you can trust them, but Mandy is fair and honest and she helped us throughout the whole process, start to finish. Mandy helped in such a supportive professional way, she was able to easily calm my fears and she was absolutely right. I was dreading the summer before the damage and now I m excited to get out and use our trailer and I feel better now that we are on a maintenance plan that the other company disappointed us in. She took care of us from start to finish and kept us updated as well. Now, we are super excited for the summer, and it s all thanks to Mandy. She deserves a big giant raise and to be recognized for how absolutely wonderful she is. She is a treasure. Thank you so much for hiring Mandy, you made a wonderful decision. Please keep her there for a very long time so we feel comfortable coming to Bish s RV Service so that we can tell our friends and family about her, they all have trailers and RVs and that this is a fantastic place to go for service and extremely trustworthy. Please do something to recognize her for giving above and beyond the call of duty. Maybe give her a day off of her choice and a big raise or something big because she deserves something BIG!!! She was such a BIG help and went above and beyond making this process, so smooth and easy. I can t say enough great things about Mandy, thank you for the opportunity for me to let somebody know how great she is. Because of Mandy, my husband and I and my family and friends are forever customers!!!! Feel free to contact me if you have any questions about how wonderful she is I could go on and on seriously!

  Mike McCluskey
a year ago
I purchased our 2022 Coachman Catalina from Bish's RV in January of this year. The sales and finance people made the entire experience easy and stress free. Over the last 9 months we've taken 6 camping trips, and our new trailer has handled all of them well. There have been a few warranty repairs, and a couple manufacturer recalls that have been needed, but the service department has handled all in a timely manner. They also worked with me to schedule things around my camping trips, so that any repairs were finished in time. I have dealt with Ashley Richter and the rest of the crew in service department, and would highly recommend them.Service: Body & Trim

  Sheryl Fish [email protected]
11 months ago
We bought our Sundance Travel Trailer at Bish's in Junction City,OR. Everyone we came into contact with was wonderful! We really appreciated Sierra in the Service Department. Sierra was friendly, thorough, obviously knew what she was doing, was clear and courteous in communicating with us and setting up our trailer!

  Donna Kowalewski
7 months ago
Kitrinka was our person that helped us with our new trailer. She was very knowledgeable and great to work with. She fixed many minor things we noticed and even checked on us several times as we transferred or things to the new trailer. Really a good person to work with

  Georgia Larson
8 months ago
Bish's RV Service was a Pleasure to work with! They were efficient and timely with their evaluation of our RV. Repairs were implemented in a timely manner and the cost was fair coupled with thoughtful less costly suggestions for alternative solutions. I greatly appreciate their work.

  Steve Locati
a year ago
We received the best service experience we could imagine from a dealer.Jeremy, Sean, Louis, Jim and Billy worked really hard to make sure we left feeling good.Jeremy Roberts definitely understands customer service and was very patient with us making sure all of our issues were addressed and truly wanted to make sure we left as happy customersBilly actually called us from home on Saturday to assist us after we were in the road.We purchased a used motor home that needed lots of fixes before we could drive away and they really stepped up.

  Jennifer Berg
7 months ago
Casey at Bish's RV is amazing, friendly and knowledgeable. I feel he went above and beyond to help us with our travel trailer needs. He kept in contact with us every step of the way. Thank you Casey for all your help.Service: Air conditioningService: Air conditioning

  Kim Herndon
9 months ago
AMAZING customer service!!! Our service team (Cynthia Edgett, Mandy Miller and Paul Forte) were absolutely wonderful. We went in as new clients to have our 2019 Newmar Ventana serviced and left as family! We will definitely be back for all our service needs!

  David Stanforth
9 months ago
Lindsey, Ted Watson and the entire Bish s team were fantastic. Our A/C went out during a heat wave and they found a way to fit us in and fix our problem. Everyone was friendly, professional and focused on getting us back on the road. Absolutely 5 star service!Service: Air conditioningService: Air conditioning

  Cynthia Jacobsen
6 years ago
We love our Newmar Ventana and the Newmar team at Guaranty RV, led by Sherry Rouillard. Though it took time and several visits, Sherry and her team were thorough and productive in the repairs/replacements that were needed on our vehicle. Her relationship with Newmar clearly represents the outstanding customer care that Newmar is known for. We have purchased other vehicles at Guaranty as well as having work done by Guaranty over years. To date, our experience with the Newmar team/Sherry Rouillard in particular, has been excellent. And, after several long trips in our Ventana, Newmar is the only brand RV we will own.

  Leslee Smith
a year ago
I had great service from Casey Mayhew and Ryan Williams. Casey kept me updated on the repairs needed and any status in parts needed. I had very easy access to Casey. Ryan helped on the spot on an unforseen battery issue at the last minute aside from the requested repairs. I will ask for them on future service for my motorhome. I was very happy with my service.

  debra marsh
10 months ago
Nathan Chapek went above and beyond!!! He was the best at customer service, fixed every thing we wanted and more. I would give him 10 stars if I could!! He should make commission on the sale of our RV. He is perfect in Service and Delivery!! Thank you so much! Our experience there was made so much easier because of him!!!Services: Steering & suspension repair, Electrical, Body & Trim, Air conditioning, Oil changeServices: Steering & suspension repair, Electrical, Body & Trim, Air conditioning, Oil change