German Autowerks Co

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  BiG TV Specialty Events n Coverage BiG
a month ago
I went out of town and made it clear after I dropped off my car. Do not repair anything without my consent. After a week of returning from Atlanta. I never heard so I went up there and they had started on repairs without my consent. Red Flag absolutely yes.I paid 4,000.00 and then 600.00 in repairs that's never got corrected. Its a Shame how people will smile in your face for profit. The engine light came on 25 Miles after driving and I took it back and got charged additional costI have a half million in total reviews.Karna is real.I have waited a while to make a review.Do not use this outfit !!!

  Tricia Tirella
4 months ago
Whatever you do, don t go here.I called in advance and explained I had a high top Mercedes Sprinter. They never mentioned once that it was not going to fit in their shop.It took them 4 hours to do a tire rotation and oil change that I do not entirely trust. Owner did a lot of yelling and it appeared to be extra difficult for him in ways I have not experienced in other shops, albeit he had no lifts. Had complained of my lug nuts being too short, which I will look into, but no one has mentioned this to me at any of the other shops I have been too and trust more. The owners seem like nice people but it was so strange to wait so long for such slow work.When I left tire sensor went on and when I returned and I complained that this service was more costly than normal and now I had a light on, an employee became extremely defensive rather than trying to make it right. Said we aren t a tire shop, after reading my vehicle codes and never bothered to check tire pressure. I was 20 PSI bellow where I should have been in both rear tires. They literally never checked my tire pressure before or after I complained.There was no concern for my safety. Went around the corner to Aloha Motors and they were kind enough to check my tire pressure and get me safe again.This is the longest I have ever waited for the worst service of my life. Avoid this place at all costs.

  Jordan Emery
4 months ago
I originally brought my VW in to fix an oil leak. Once I got my car back, I got a gas leak, coolant leak and caused my car to consume oil too fast. They barely test drive the car once the mechanic "fixes" the issues. They tried to say that it's not there fault that all the other problems occurred when the oil leak was fixed. Had to spend way more for them to just put new parts in my engine and yet to still have it consume oil too fast.

  Alfonso Mendez
9 months ago
Very happy with the work done on my car. S500 was returned as promised same day and I will be going back there when needed.

  Lisa panagrossi
9 months ago
Amazing service! Absolutely friendly and honest. They honored the quoted price and informed me of everything my car needed. I feel safe driving now and I will be a lifelong customer. I highly recommend them!Services: Air & cabin filter replacement, Auto battery replacement, General repairs & maintenance, Auto engine tuning, Auto brake repair, Engine repair, Vehicle safety inspection, Auto brake replacement, Oil changeServices: Air & cabin filter replacement, Auto battery replacement, General repairs & maintenance, Auto engine tuning, Auto brake repair, Engine repair, Vehicle safety inspection, Auto brake replacement, Oil change

  Anthony Robinson
2 years ago
I ve been coming here for years until today. I brought my car in yesterday morning because my break system lights are on and the cars push to start system was struggling to recognize when my foot was or wasn t on the break. I explained this thoroughly and even wrote it down for them. I call today to learn that my vehicle would need a new valve cover. I asked the mechanic tony how a valve cover could affect the breaks. He responded by saying that it wasn t his job to explain that to me. The ridiculous women at the front desk had zero recollection today of me bringing my car in yesterday. She is the one who filled out the paperwork to intake my vehicle. I finally get my vehicle home to learn that it wasn t even put back together. Sad day.Services: General repairs & maintenance, Auto engine diagnostic, Brakes

  Josh Pedroza
9 months ago
Great communication and fast service. I ve brought them multiple vehicles over the years and always completely satisfied with the work and quality of their staff.Service: Electrical repairService: Electrical repair

  Jeff Little
10 months ago
I m really perplexed as to whether or not you guys are seriously concerned with customer service, and why you re even doing a survey.Debbie is pleasant, friendly, and helpful in handling the monetary transaction part.Tony is cold and prickly and cannot be bothered to answer questions about work done.We ve spent a fair amount of $$ with your company and deserve better.I asked to repair sloppy idle and asked for repair on side window vent- security issue.After repair my idle is still sloppy and window vent lock wasn t fixed.They decided it was important to replace my wiper blades??Not good.Service: General repairs & maintenance

  Maxx G
10 months ago
I use this shop for over 10 years with my new and old German (and not) vehicles. I actually prefer them to dealer shops for everything from oil changes to major repairs. There is no job that they can t do. Always accurate, fast, very reasonable pricing. Aleksey knows German cars better than anyone I ve ever met.Services: Electrical repair, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, Air conditioning, Auto maintenance, Oil changeServices: Electrical repair, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, Air conditioning, Auto maintenance, Oil change

  Linda Goodness
8 months ago
I had a fwd Catalytic conv replaced under warranty. Did a great job from handling the replacement, scheduled as soon as the received the cat to the install. Very pleased with German Auto works!

  Michael Westling
7 months ago
Went into this shop to have vanos gear replaced and they replaced qith a cheap aftermarket that lasted me 3 months and then it failed throwing my timing off and damaging my engine. Took back in there and they won't fix the car and now I'm out and have purchase a new engine. Multiple times they told me it was covered under warranty and at thw end they wanted to charge me more. I wouldn't recommend this place to my worst enemyService: Engine repair

  Connor Chandler
a year ago
Hey there! I just got my 07 335i back from this place for a valve cover gasket replacement and oil change and let me tell you they did beyond amazing. I had pools of oil in between each injector, oil running down my valve cover, and it was just a complete mess when I brought it in. Upon completion, I could barley see even a spec of oil anywhere there was oil before, it was so clean, so perfect. And as always , they did a perfect job on the oil change. Highly highly highly recommend this place, nothing but kind hearted, trustworthy, amazing group of people at German Autowerks, I am beyond impressed.Services: General repairs & maintenance, Auto maintenance, Oil change

  Kendyll Lear
8 months ago
Such a great place! Lovely people, always accommodating to me and my car. Service excellent! Have been bringing my car here the last two years and never dissatisfied!

  Ryan Armstrong
10 months ago
Great service. I stopped by out of nowhere with an issue that another shop failed to deal with. Even tho they were busy with other work, they were kind enough to perform a sensor calibration on the spot. As well as at a reasonable price. Thank you!

  tony hernandez
8 months ago
The owners and the Technicians they were amazing they helped me locate the problem of my car and before anything was done they let me know, cause I thought it Was something else and I really really appreciated that, i'd take my car there anytime

  Adam Berryman
8 months ago
BMW X5 bought it used with 100,300ish miles, drove it to Montana, California and back home to South Hillsboro, Oregon. Pop bang on the top of the I-405 bridge last Saturday. Aleksey figured it out and fixed in less than a day!

  Blockchain Education Manager
3 years ago
I brought my 2007 BMW 328xi here since the engine was misfiring badly. I was only able to talk to the receptionist, which should have been my first red flag. She told me, quite clearly, that they would diagnose the engine for 1/2 hour of labor. Which they did. Then, I agreed to have them replace the spark plugs and install one cylinder coil, for 1.5 hours of labor. That was what I agreed to, but they did not do what (she) said they would. When I came back, they didn't install the spark plugs, and did not replace the misfiring cylinder coil. Instead, the receptionist told me that I had agreed to additional diagnosis, when I did NOT agree to that. Then, she charged me another 1.5 hours of labor, just to tell me that the car passed all these other "checks", and they ended up doing NOTHING. I tried to get them to not charge me a lot of money for things I didn't agree to and she flat out REFUSED and just made more excuses for charging me! And she knew I was mad as hell, but could have cared less. This is what happens when you cannot talk to a mechanic and are forced to deal with office help. Do NOT take your car here, since you will NOT be happy! You've been warned. I will never come here again. They blew it. Maybe this shop is playing the "numbers game" and doesn't care about repeat business. Either way - they will be OUT of business, if not already!Take your car somewhere else for proper repairs. :( I made a bad mistake by coming here....

  Johann Gooneratne
8 months ago
Willing to go out of their way and make sure the work is completed to the letter. Have been satisfied and would say a big thank you for keeping us safe on the roadService: TransmissionService: Transmission

  Samuel Saunders
2 years ago
Do not bring your bmw here.I took my e46 here to fix a very rough idle and a check engine light, and after they fixed it for about $900 it drove completely different than it used to. It felt rough all around and i knew I was waiting for it to break down again. A few weeks later, the same problem came back.I had to describe the problems in depth for them to even start in the right place. This may be a German shop, but they are not familiar enough with e46 s to work on them. I would be singing a different tune if it weren t for the price, and the fact the the same exact problem came back. I also made the mistake of coming here to fix the heating, and they got me for about $500 on that. My heat still doesn t come through the vents at all.Listen to the other reviews. This place feels shady, and I don t trust the people who work here. Do not bring your car here. Go literally anywhere else.

  C M
2 years ago
Wouldn't suggest it. Brought the vehicle in because of a power issue. Explained the issue. When I hadn't heard anything after dropping off the car on thursday. I called on monday. Spoke with a mechanic he said he looked into the power issue and the overheating issue. I asked him what overheating issue? He said it was on the invoice to be looked at. He stated that my fan had power but was not actually turning causing the overheating. Now I have never, not once, had a issue with overheating. I got a quote of over 2300. This total including a lot of other things that we had already done and didnt need done. I almost went ahead with this even though I had that lingering thought of why they checked so many other things, then what was actually wrong with our vehicle. So we decided to pick it up. Took it to 2 other mechanic's. Both stated the same thing. Fan works just fine no overheating issue. A code came up for a missed fire but they both determined it was due to the power issue. Needless to say my vehicle has now been repaired by another mechanic and works wonderful. For under 1000. ABSOLUTLEY would question all info you get from these people. As by 2 separate mechanic's that knew nothing of the previous both had the same conclusion.

  Kelvin Schoen
11 months ago
German Autowerks does amazing work. We have taken many cars there and their customer care and work was great. I highly recommend for all of your needs!!Services: General repairs & maintenance, Brakes, Auto emissions testing, Oil changeServices: General repairs & maintenance, Brakes, Auto emissions testing, Oil change

  Tim Kyong
7 years ago
They tried to repair a cold start problem and could not fix the issue. After 3 failed attempts, instead of promptly returning the payment, we had to go through a credit card dispute.I won the dispute, but it took some effort. Here are some notes:1) They have been through the credit card dispute process many times before (obviously... since they don't have the expertise to repair my German Auto). They knew exactly what to say to the credit card company and my credit card company actually ruled in their favor. I had to take it to the next level and pin them on their legally advertised 18 month warranty to hold them accountable.2) The total process took 6 months. They fabricated excuses and reasons to delay the process as much as possible. I believe that their business model is to drag issues such as this out as much as possible until the customer gives up. For $800, it really wasn't worth my time, but i was angered and i could not let these thieves steal my money without a battle. If they were going to steal my money, I wanted to make sure they actually earn it, :)3) Here are the actual documented excuses they claimed:Excuse #1 - the car was actually fixed; customer must provide proof that it was not fixed. I rejected this excuse because their 4th diagnosis was to have additional reprogramming needed.Excuse #2 - they claimed to have made a verbal offer to pay for reprogramming at the dealership but customer declined the offer (THIS IS ANOTHER LIE). This was closed by my offer to take the car to the dealership for the final reprogramming.Excuse #3 - they did not want to schedule the appointment with the dealership, but only offer to reimburse me. This was rejected by me. They finally made the appointment after i proposed to take it to arbitration.Excuse #4 - they made the appointment, but refused to pay upfront. they wanted me to agree that i would end the dispute if they agreed to pay upfront. I reminded them that they failed 3 times, and that if they failed again, then i will still require a full refund.They finally agreed to a full reimbursement without the reprogramming at the dealership. This was in May, a full 5 months after their failure to repair my car.After the agreement, i still had to send documented emails, deadlines, and warnings of legal action before they returned my payment in June (another full month of delays). 6 full months.They are very good at lying. They know how to lie and reel in new customers, and how to lie and work the dispute process.Don't let them waste your time. Take it to a legitimate shop.

  kevin schaffer
3 years ago
Awhile back I bought a 73 super beetle, as most do they need alittle tune up and love. Well mine needed a new reverse gear. So I called up deb and tony to schedule an appointment. Dropped it off for a phone call three day later saying my vehicle was ready for pickup. Tony had gone over and above my expectations not only did he beat other shops prices And speed, he was able to fix a ton of other things and still stay in my budget. The car is running fantastic! He even fixed my window crank as a little surprise ! I was shocked when I jumped in the rolled down my window for the first time. I will referr any friends and family to Tony an debs Shop. 5 STARS

  Nelson Soler
10 months ago
I would say that German Autowerks customer service is the best in class, they have gone above in beyond my expectations. They've made a customer for life and would gladly recommend them to anyone I know.Services: Air & cabin filter replacement, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, BatteryServices: Air & cabin filter replacement, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Battery

  Cynthia Sprague
4 years ago
I had my car towed to their shop last week because my car died on the way home from work. It was the closest repair shop that s why I chose it. The check engine light was on. They called and said that they needed a special computer to find out the problem. The next day they called and said it was ready and that they cleared the codes. Clearly they didn t fix anything. It ran yesterday when I picked it up and to work this morning. I was on my way to pick something up and the car died. Same problem. A waste of 300 dollars. I will not take my car there. They don t know how to fix mini coopers. I m now stuck on the side of the road near the Hawthorne bridge waiting for another tow to a real mini repair shop. I thought 300 was too good to be true. I m not even sure what they really did. There was no explanation when I picked up the car. Bad service

  Troy Petersen
5 years ago
I own a 2001 Mercedes S500 with 230k miles on it. I trust them and they are priced fairly. Alex does a great job and cares. They are honest and timely. It is nice to find a shop that takes pride in what they do and accountable.

  patrick dubois
a year ago
Havent gotten car back yet but so far customer is good and prices seem reasonable for a b.m.w. ,will update qhen car is returned to me.

  Ben H
3 years ago
BEWARE - you will be charged an arm, leg and foot for services and parts. Gotta make a profit . Charged $550 for a $300 (at most) alternator with no core deposit refund included!Needless to say we had an issue with our car so naturally we took it in to German Autowerks. We ve used this company in the past with no qualms. The car was dropped off in the AM and was done in the PM, hey great, that s fast. Checked over the bill to see a whopping fee for the alternator. Alright maybe it costs that much? Check online, NOPE.Earlier we had said we wanted to keep the alternator (because shady repair shops sometimes keep the alternator to repair it and swap it in the next car) well no we get a core deposit for returning it . Oh ok, that should lower my bill a bit. Wrong!But hey maybe they offer a decent warranty with it. Yeah when we called back we get a 18 month warranty . Check online for the alternator actual manufacturer warranty - its 2 years. HMMM.At a time when everyone is hurting from a global pandemic to be stuck in the gut like that from a company we used to trust. It hurts. We will recover but we will never forget.I am hoping anyone who reads this will take heed and BE WARNED.The PROs:+ car fixed, hopefully+ new? alternator replacedThe CONs:- Price gouge- core deposit passed on to customer- cares about profit, not customer satisfactionService: General repairs & maintenance

  Carrie Krein
7 years ago
While driving to class, the "Check Engine" light came on in my 2005 Passat. After verifying with the place that did my recent oil change that I had no loose caps that could be triggering things, they recommended that I take my car in to German Autowerks. They told me that they were the best in dealing with Volkswagen issues, and they were correct. My problem was diagnosed quickly (thermostat/temp control), all possible repairs were quoted at a fair price, and when it came to the service they also checked other potential trouble areas (namely, they replaced worn spark plugs). I took my car in at 8 a.m. and was driving it home by noon, everything running perfectly and with a car that was as clean as I had left it. I would highly recommend other VW drivers turn to German Autowerks to take care of their repair needs. Thanks to the staff for making this a great experience!

  Christopher Petitt
7 months ago
Great experience. Fixed my issue with my VW. Love supporting local businesses in my community.Services: Electrical repair, Auto water leak repairServices: Electrical repair, Auto water leak repair