Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
fili salazar
a month ago
Twice I was told my vehicle was ready but a simple visual inspection on their part before notifying me would ve gotten a better review. Still not a 5 star because the non OEM part didn t look good.
Justin J
2 months ago
My wife's car got hit in the right rear corner and it broke the tail light and buckled the quarter panel a bit, and some other damage. We were looking for a place to get it repaired and found Caliber. They were not far away, and have good reviews. My wife was very upset because her car was never in an accident and is in very good shape for an older car, but she really loves her car. We put our trust in Caliber and waited patiently through the process. Caliber kept us updated every step of the way which was very reassuring. They let us know when parts were being ordered, when they arrived, when the car was in a body repair technicians hands, and when it was finished. I showed up to inspect the car because I have been around auto body work and I wanted to check it before accepting the work. To my surprise, the car looks better now than it did before it got hit! I cannot believe how well they matched the paint and how perfect the gaps are. I told the representative there (a tall guy, the name escapes me) that I wanted to check the car, and then let my wife know if its good for her to pick up on lunch because she would have to drive the rental car to enterprise first, and then I planned to bring her to the shop to get her car so she can go back to work. He offered to let her just bring the car to the shop and they will get it back to enterprise for us. That was such a nice service as it is very challenging to be shuttling cars around when my wife and I work very different schedules and a good distance from each other and where we live. Overall we are extremely satisfied with the care and attention to detail that went into the car repair, but also into the customer service side as well. Everyone we talked to at Caliber was friendly, professional and courteous. And they went out of their way to ensure the process was as stress-free as possible for us. I would highly recommend this shop to anyone looking for vehicle damage repairs. I may bring my project vehicle in for some paint work after this experience.
Drew Bernards
4 months ago
I walked in the day of my incident got a rough estimate, and was recommended to go through insurance and I gave the name of my insurance company and Alex said oh yes we have worked with then before so it will be a breeze. Then, I scheduled my appointments for estimate and pickup. But I walked in a week later confirming my estimate day, and it was actually done on the spot. This allowed us to move up the schedule, and so my original estimate day became my drop-off day. When I dropped it off, I got a rough time estimate of it being done in a month, and they finished in three weeks, all the while keeping me updated through text and / or email. Great service, and great attitudes! This was my first ever incident with having to take my vehicle to a repair shop, and it looks brand new like nothing ever happened!
Cynthia Frierson
5 months ago
Caliber Collision of Hillsboro exceeded my expectations even after reading the amazing reviews. They were amazing in their communication, abilities and went above and beyond what was expected of the needs of my repair. I am beyond grateful for their care and not only recommend them but will be sure to utilize their services in the future should I ever need.
Fraya Saquina
3 months ago
Great customer service, attentive and responsive communication. Kyle made sure that we understand the process and set our expectations accordingly. The damaged area was repaired perfectly. I highly recommend this place for your car repair.
Sherry Duncalf
4 months ago
This business was very efficient and effective in executing my needs to have my vehicle returned to me in excellent and original condition. The customer service kept frequently updated with email and text messages about repairs and status thereof.
Jyneal Tucker
4 months ago
My experience with Caliber Collision was excellent! They contacted me daily with updates via text. The staff was courteous and informative. My Lexus SUV looks great! Thanks
Calvin
2 months ago
The repairs were done nicely but my car was not handled with care when finished. I opted for it to be dropped off and when it arrived the clutch smelled burnt and there was smoke coming out of my hood. I was very disappointed to see this
Joanne Sorrell
2 years ago
I got backed into and my car was damaged in the front, caliber was able to fix my car in less than a month and get me back on the road feeling confident in the work done. Some of the parts that were ordered came in damaged and I was made aware new parts were ordered and those parts were not used in my vehicle. Jessica and Nick were who helped me the most they were amazing and so friendly. I will be suggesting this shop for any friends that need their car fixed up. Thanks again!Services: Painting, Body & Trim, Air conditioning
Katie Duran
a year ago
I brought my car in to get fixed up after a hit and run. Noah worked with me and gave very real expectations on timeline, he updated me every week on what was being done on my car, he accommodated to the modifications on my car and made this whole process very easy and i had no worries. When i picked my car up it was like nothing ever happened, actually even better!! They cleaned the inside of my car as well and made it smell new again, I appreciate all the hard work done for me and my car! Thanks Noah!Services: Exhaust, Painting, Body & Trim
Kyle Nastasi
2 months ago
We were never informed of additional services and price increases on work performed before it was done. We were never given an estimate on work timeline even after work began. The associate Kyle was rude, condescending and had an aggressive demeanor in every interaction and made the whole process seem sketchy. Refused to answer simple questions. Gave contradictory answers to the same questions. Had no peace of mind for this entire process. Only save for this place was when we picked up with JJ and it felt professional and easy at the very end
Austin Larson
5 months ago
The customer service was good and the repair quality was excellent. Like new. I will update the review if anything fails or turns out to be unfixed. So far, very satisfied.Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim
Andrea Fox
4 months ago
Excellent communication throughout, text updates were great. Repairs look great, car was even detailed inside which was a nice surprise. Highly recommend!
Rupin Vakharwala
3 months ago
I have gotten my car repaired here multiple times over a decade and every time it has been an excellent experience. They take care of handling all the communication with insurance company.
Afua Asare
7 months ago
Caliber collision was recommended to me by a family member after a car accident. They were quick, efficient and communicative about the repairs for my vehicle. They made sure everything was perfect before returning my car to me, and I m so grateful. Highly recommend!Services: Painting, Body & TrimServices: Painting, Body & Trim
Alberto Martinez
3 months ago
Great customer service, was informed of progress every step of the process. Repairs were finished faster than we thought. Great experience overall
Brennen Vistica
4 months ago
Kyle and the team were great. Very responsive with questions I had. ( it was my first time dealing with insurance and auto shops)
Gilbert Camacho
a year ago
Had an accident in a parking lot and the person hit my passenger door and dented the bottom corner and unseated the door. You can t even tell where the car hit my door! They cleaned the seat too. It had water marks from a leak and you wouldn t know that was there. Thank you for the awesome work. Was so happy to get my car back.Services: Painting, Body & TrimServices: Painting, Body & Trim
Linda Herrman
a year ago
The customer service at Caliber is exceptional. I was told up front how long the repair would take which I appreciated. They kept me updated on their progress with text messages which made it so much easier to plan around a "missing" vehicle. As our family has varied schedules, the updates were vital. The repairs look great. I would go back without hesitation.Services: Painting, Body & Trim
Tommy Bonnet
4 months ago
Will never take my car here again. Going to pay full price else where to have my car fixed correctly vs take back for warranty. Horrible work performed in my experience. Paint run, bad buff marks that didn t come out, and cracking bondo after a bad pothole. Should not happen.Update,Message from caliber was just to make it appear as if they were going to do anything.No response from them after contacting them at their request . Shop around and look for a company that will actually back their service.
Matt Carpenter
10 months ago
We had a tree limb fall and dent the roof of our car and dented the roof in a tricky spot. We visited various repair shops and decided to go with Caliber and they were great! Kyle and team got our car repaired and returned in a timely fashion and did a great job repairing the roof, interior headliner and paint. Communication was great throughout the repair as well. Would highly recommend using Caliber for any auto repair needs.Services: Painting, Body & Trim
Karen P
8 months ago
This repair shop is awesome! My Subaru looks brand new again. They patiently explained everything beforehand, kept me informed of the cars progress DAILY via text, and even somehow managed to finish the work ahead of schedule. They are really impressive!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim
Joel Pinon
9 months ago
My vehicle was delivered to Caliber Collision in Hillsboro for repair due to an accident. The service provided was amazing. I received timely updates via text messages (which I felt gave it a personal touch) which kept me well informed of the status of my car. The staff was very friendly and quite helpful. I would strongly recommend this facility for any repairs of your automobile.
Scott H
3 months ago
I really did enjoy the constant communication as to the progress that was being made towards my vehicles repairs. Great staff and service!
Taylor Deems
9 months ago
Everyone I worked with at Caliber Collision was extremely kind. Kyle gave me weekly updates on the status of the repairs and parts he had to order, which I greatly appreciated. I even got my car back two months before the original ETA. Thank you so much!
Darise Weller
5 months ago
Caliber Collision was fast,efficient, and kept me informed as to the progress of my vehicle repair through texts, that was great.
Janet Smith
3 months ago
Hearing weekly from Kyle was greatly appreciated. My car looked great when I picked it up, clean and perfect. Thank you.
Roman Johnston
a year ago
Caliber Collision excellent job on my car. Having owned a detail shop I'm very critical to improper work. The shop did much better than expected. Recommend it highly.Service: PaintingService: Painting
devin thomas
5 months ago
Caliber worked seamlessly between myself, safeco, and enterprise (rental car). I could not be happier with the service and the repair of my lexus.
Lou Gerst
11 months ago
I was so lucky to find Caliber. The daily communication kept me informed with regard to the estimate. Working on my behalf with the insurance company. Constant info regarding the progress of the repair and completion of the repair earlier then the original completion date.Caliber made all aspects of the repair process known to me as it progressed.I totally endorse Caliber for any auto repair you may need..Services: Steering & suspension repair, Painting, Body & Trim