Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lorna Westlund
a week ago
Hops did an excellent job on repairing our car and then they detailed it inside and out. I would highly recommend them.
Amel Veltri
5 months ago
They made promises for my car to be done before the start of November and couldn't follow through.At least I assume that's the case, they haven't picked up the phone for a whole week and I keep leaving messages. The car only needs 3-4 hours of work, has already been quoted, and they stated multiple times that having it done before November was "no problem" and "guaranteed". I have cash in hand and there is no holdup from insurance that would cause ghia because it's coming out of MY pocket.
Aden Blake
a year ago
BEWARE!! Literally the WORST auto body experience ever. Our car went into the shop back in November of 2021 and we barely got it back middle of June 2022. They never communicated anything or wanted to take responsibility for their faults at all. We constantly had to follow up with them every couple weeks where they would give us the same run around about waiting for something, ordered the wrong part, need to get an alignment, etc. Then when we picked up our car it was on 0 miles till empty and they tried to tell us it was that way when they got it (but how did they drive it back and forth for tires, alignment, etc to Les Schwab?!?!) GO ANYWHERE ELSE!! You ve been warned.
Rick Wiser
3 years ago
We had a part that had a issue and the company that the part came from wouldn't warranty it so Hops took it into there own hands and fixed without no problem on my end. Great people to work with and to get your car repaired. Thanks for the Hop's team's professionalism.
Jennifer Parker
2 years ago
Hop's was very profesional and friendly. They worked so hard to get my car done as quickly as possible. It looks brand new! Thank you Mike, Janelle and the Hop's autobody team.
B Smith
3 years ago
Hops is the worst to deal with, they do not want to take care of you as a customer and want to make everything difficult with the insurance company. Took my vehicle to another repair shop in town at the recommendation of a friend and my vehicle was fixed fast and without any problems or additional steps on my end. I always heard they were great but unfortunately I will never go back or recommend
Dan Moyer
4 years ago
We had our Like new Ford Raptor rear ended, and I was heart broken "My baby" was messed up.Hop's did a great job, and provided an on line photo up date service through out the whole repair. When finished, it looked GREAT! Service was great, and turn around time more then reasonable. It was nice to get my "like new Raptor back.I plan on having them do some more project for me in the future.
Brenda Martin
4 years ago
I took my car into Hop's Auto Body after I hit a deer. They have great customer service and they were very timely. My car came back looking as good as new. I highly recommend them.
Andrea Madrigal
4 years ago
Dealing with a wreck is stressful enough but on top of it, dealing with Hops! FIRST OF ALL, their computers went down losing all info on the vehicle. Then over a week later the insurance company still has not received the paperwork they NEED. Now they are pushing back the date for the vehicle to get fixed due to their neglect. I would not recommend this company !!!
Brendan Means
6 years ago
They do a half ass job. Along with not checking to see if a replacement headlight worked before giving the car back, my stereo doesn't work now. Stereo went in working, and came out completely broken, and was on a job that was only body work.. Of course they didn't do it. Save your time on a better body shop out there, if care about your vehicle in anyway.
Crista Beaty
6 years ago
Friendly staff only reason I gave 4 stars is because it took a couple weeks to even schedule because they were booked out and dealing with insurance company and once they had the vehicle it took a couple of weeks to get it back. Good customer service otherwise and they did a nice job
Tina May
3 years ago
They are a very professional and compassionate group of people. They went above and beyond to help us through a very stressful situation. And a very special thank you to Mike!
Emily Ernst
6 years ago
I had a the foot railing come off of my mini van. They put it back on for free for me! They were super friendly and helpful!
Jason Caryl
4 years ago
They were really busy but theybstill fit us in and repaired our prius. Did a good job, thank you!
Ohton T. Gutierrez
6 years ago
Nice and friendly staff. Very professional and they got your car back in a timely manner
diana
2 years ago
Waste of potential customers time . Never checked out my car and wasted my time for weeks! Don t waste your time here.
Lanora Stuart
a year ago
Friendly professional very helpful and affordable rates
Cody Allphin
11 months ago
Friendly staff and good work.
Stephen Bradbury
2 years ago
Excellent workmanship on my Outback.
Rocky Dill
3 years ago
Great experience very friendly and professional
Addey Sosa
5 years ago
Very informative! Willing to assist where possible!
June Frederickson
10 months ago
Get the job done.
KAREN BLAIR
4 years ago
Very nice people
stut #6938
a year ago
great place
Lucas Aragon
6 years ago
Pretty expensive.
Melody Randall
a year ago
Nice people
Andrew Barker
7 years ago
Always busy