Weston Kia Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nick Winchester
5 months ago
Service was great my issue was that they had me drive all the way in on my day off to take a picture of the rim I needed repaired to schedule another visit for 2 days later for them to repair it. They need a better system for their warranty work. I could have easily taken the picture myself and sent it to them and have schedule to follow up appointment over the phone, instead of wasting my time driving in from 40 minutes out and another 40 back home! Not to mention, although I am happy they are repairing my rim, during the purchase of the warranty they do a very good job of misleading the customer, never mentioning its a repaiar job not a replacement... the cost of the warranty seems excessive for the work they do. I would recommend you question what they tell you, even record the conversations when you are buying, because when it comes down to it, if you don't have proff, it becomes a he said she said thing!

  N. Cantu
4 months ago
Everyone is super friendly and helpful in the service department. They always work on my car in a timely manner. Only issue is trying to reach them for an appointment, whether it's online, or by phone its very hard to reach them. I usually contact my salesman representative to make the appointment for me.

  Liz Temple
a month ago
Great service! I go here a lot even though I live in portland. Last time I dropped off later in the afternoon and they got me a curtesy Lyft home. Hannah is awesome!!

  Dallas Holladay
2 months ago
I took my EV6 in because the power outlet in my back seat wasn't working. After 8 hours, they said they didn't know what was wrong, but they had a call in to the Kia tech support line and would get back to me. That was 3.5 weeks ago. I've called multiple times without a response. I took my car to Kia of Portland, took them 15 minutes to say the outlet wasn't working, there were no errors in the computer and that they would replace the entire module since it seemed to be a hardware issue.

  Wanda Mema Slaughter
2 months ago
Not happy. My friend had her kia stolen and she called called weston and told them what happened and was told she could bring it there. When we got there they told her they didn't do body work so she was pissed. Understandable. That's going to cost another tow job.

  Jaime Ta
a year ago
Our vehicle is still in the shop after almost a month. The frustrating thing isn t even the wait but the lack of communication from the service team. I ve had to call or text the service line, multiple times to even get an update or diagnosis.Anytime I ve called, they say they ll call back with an update. Surprise, they don t call back and I have to follow up yet again just to find out how long our vehicle will be in the shop.We re so disappointed in the process so far and hope that communication can be better moving forward.I understand things are backed up sometimes but communicating that with the client would help immensely.

  Joel Garner
8 months ago
I tried calling 5 times in one day, never speaking to anyone in the actual service department. My car is still under warranty, but I can t get it fixed by the dealership? These people are scam artists and liars! I paid a lot of money for the extra warranty, and now they won t even take my calls? Scum!

  Justin Drakon
2 years ago
Very friendly and great work, but I was without my car for literally 2 months because a part needed to be ordered from Korea for a recall. They refused to give me a loaner or rental because it was against policy. If I drove my car in the meantime and anything went wrong I would have to pay for everything. Be aware all parts are ordered only from Korea and shipping from Port to Port can take 55 days. I won't be doing work with them again if they need to order any part.

  Matthew Smith
a year ago
Unfortunately no online appointments . They don't offer later evening service for working people. The only day they offer of us is Saturday and they book up weeks in advance. I love the Dealership side of Weston , but I literally can't use their service department due to hours they are open.

  Catherine Kaminski
8 months ago
Excellent service! They were very busy when I got there. I was told it would be about an hour and 15 minutes...they were done in 30.

  Patty Linger
11 months ago
Always friendly and service on time. Waiting area is beautiful and cool in the heat and warm in the cold. Love my car. 2nd KIA from here.

  Mar
9 months ago
I would give 0 stars, took my car to replace a part under warranty and they wont do it. Saying that it is my fault. Would not recommend.

  Rosanne Lesueur
10 months ago
well they won't call me back so ..... had car in couple weeks ago and it was ready for 2 days, no call, no text. I called them. same thing this time.

  Kimberley Spikes
a month ago
This place is a great to go and get a car

  Carl foster
10 months ago
We take all our KIAS to Weston. The service is amazing and affordable. We drive from Newberg to Gresham just for Weston!

  Rilee Price
3 weeks ago
Slow and They SUCK at communicating.

  Deanna Courtain
8 months ago
Seems to be less pressure on buying this or that when you go in for an oil change, maybe that's the reason for the high-priced oil change!

  Jeanette Clausen
8 months ago
Best place ever for sales and service both. Been going there for years

  Pam Widner
6 months ago
Best auto dealer and service center in Oregon.

  Valentin Salfetnikov
9 months ago
Service department is terrible. Would not recommend.

  Lois Schmachtenberg
a year ago
Comfortable waiting room. Friendly associates. Snacks.

  Christopher Moore
7 months ago
Fast, friendly, and knowledgeable staff.

  Restless Decor
a year ago
Always seems fair . Does not upsell!

  Eric Schmidt
10 months ago
Great customer service

  Roz Collins
a year ago
Super fast. Thanks

  Azizur Rahman
8 months ago
The

  Young Park
a year ago
Very good service

  Donna Brundege
10 months ago
Very friendly Isaiah was very helpfulVery friendly Isaias was very helpful

  armando cervantes
a year ago
As always very kindComo siempre muy amables