Honest-1 Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Alto
a month ago
DISHONEST AUTO is more like it! Don't even bother with these jokers. I brought my car in because I was having trouble with my starter. They kept my car for 2 days and called to tell me that it hadn't given them a problem and there wasn't anything else they could do. I went to pick it up and they charged me 187.00 FOR ABSOLUTELY NOTHING!!!!!I was a regular customer and have spent countless dollars with these guys but wow what a ridiculous bill....170.00 for a "ROOT CAUSE ANALYSIS" as well as 11.00 for shop supplies plus a 6.00 hazardous materials charge. WHAT THE HELL??? FOR FINDING NOTHING WRONG??? I would have understood a fee for keeping my car overnight or having to pay a mechanic to go turn the engine over a couple of times but I had just had a 21 point inspection with them which and so I didn't think I was going to be charged almost 200.00 and leave with the problem unsolved. What a total scam. I won't ever recommend them or take my cars back again. Absolutely terrible business ethics and practices.

  ZOLO
2 months ago
Great overall service. Great team when I came in on Thursday. Very nice bathroom, lounge area, and they offer you something to drink while you wait for your vehicle. Oil change took an acceptable hour to do and that's including the inspection, fluids being topped, and tire rotation.

  Tiffanie Leigh
3 months ago
Welcome to the BEST mechanics you can find anywhere! They take Honest to a whole new level! The best prices anywhere, they keep you updated, & they never make repairs your unaware of. Nate, Marty, & the entire crew are AWESOME! I won't take my car in for repairs (or even an oil change) anywhere else!

  Cindy Tovson
4 months ago
These guys are great! Fast service and fair price. Had to get a new gas tank, as someone drilled a hole in ours. Nate took great care of me. Definitely recommend!

  Dale Ricklefs
2 months ago
Great staff. I listened as the man at the desk gently answered questions or stated the conditions of one's car. Dj, I think that was the tech's name, was also very helpful. I have already scheduled time three weeks from now for more work to be done.

  Mike May
2 months ago
What a rip off! I understand that shops make part of their money on the mark up of parts but Honest-1 takes it to a level that can only be described as highway robbery. They gave me an estimate for parts that was just an insult to my intelligence. Examples NGK iridium spark plugs $43.90 each. They are $16.99 retail. Echlin (Napa Auto Parts generic store brand) Ignition coils $158.72 they retail at Napa Auto Parts for $91.88. Bosch Mass Air Flow Sensor $307.97 retails at Napa and Autozone both $128.00. Bosch Secondary Air Injection Pump $600.22 retails at Napa Auto Parts $221.99. None of the parts had to be special ordered they are all available right down the street from their shop at Napa and Autozone. It wasn't even a consistent mark up percentage. It seemed like they just made it up on the spot.That doesn't even count the labor cost. $226.10 to remove and replace the mass airflow sensor. This part is removed and replaced by squeezing 2 tabs and popping it off then unplugging an electrical connector. There isn't even a single screw nut or bolt involved. The part is not buried deep in the engine. To accesses it all that is done is to pop the dust cover off the top on the engine which again does not even take a single screw nut or bolt. No tools needed. $340.00 in labor to replace the spark plugs. One this particular car it takes removing 2 bolts right on top of the engibe nothing besides the same dust cover is in the way to pop off each Ignition coils then the spark plugs are in plain view. It takes no experienced mechanic more than 5 minutes to remove and replace each of the 6 spark plugs. So how is that $340.00 in labor? It is disappointing because the first time I brought my same vehicle to their shop they did an excellent job at replacing and repairing a very complex issue and had tried everything possible to get the car running without resorting that expensive procedure. Guess this time they figure hey this guy was willing to pay a fortune last time around let's see how badly we can bleed him dry this time. Well never again. Before anyone wastes their hard earned money Dishonest-1 Auto Care make sure you look over the numbers and check around.

  Whitney Moreno
2 months ago
I wish I could leave zero stars. Please go somewhere else. I called for help regarding my headlights. Before I could even ask my question, the guy cut me off and yelled at me MAAM MAAM MAAM, continuing even after I stopped talking. He needed to switch phones. I didn't appreciate how he talked to me and yelled over me, but I waited for him to give me the go-ahead, then explained my problem. I didn't want to go back to the original place that did my headlights. But he took it upon himself to lecture me about how I spend my money and snidely asked if i was just going to "eat the money" I spent. That's not your damn business. He obviously didn't want my business and doesn't understand customer service. Go somewhere else where they WANT to do their jobs.

  Gabriel Tankersley
2 months ago
Ever since the first time to get service on my Jeep at honest one, I've been a loyal customer. Their customer service is amazing and so is the service they do on my Jeep. Much appreciated!

  Kim Hammond
2 months ago
Very happy with the service I received. Great customer service at the front desk from Nate and the guys in the shop were very quick servicing our car I was on my way in no time. I will be back.

  Alyssa Lafontaine
6 months ago
My engine was suddenly sputtering with the check engine light on one day. I called Honest1 as I've been there before. They were able and willing to take a look and offered to fix the problem right then. They are always friendly, honest and do good work. I finally found a mechanic shop I can trust. Thank you Honest-1

  Melanie Johnson
3 months ago
These guys were great! So welcoming and didn t try to sell me a million add on s with my oil change. I will definitely be coming back!

  jim kaufer
9 months ago
Absolutely without question the most honest auto shop anywhere I've ever worked with. And fast. The technology for follow up is state of the art. I got a text shortly after the 21 point inspection complete with pictures listed everything that was good in green, then the things that needed attention followed by things deemed critical. Again pictures on all. I was able to quickly decide what to move forward with and what to wait on. Never pushed anything, just simply showed what was what and I gave the yes or no, job was done early. Anyways.... best possible place to take your car if you want peace of mind and honest repairs

  Tiffany Wolfe
4 weeks ago
They were very helpful, kind and professional. I will recommend Honest-1 Auto Care to anyone that has automotive issues.

  Erica W
3 months ago
They are always friendly and very informative about what they will do. They fixed my steering system in the time they estimated. Happy customer!

  tara munkers
a week ago
I have used Honest-1 for years, they are great, honest, and reasonably priced.

  Neraisha Gutierrez
8 months ago
The worst place ever!!! My boyfriend took my car to this place because my brakes are not working, they told him they were going to call him when the car was ready and they didn t. They close the store with the car inside, also they charged him for the analysis which is understandable, but supposedly the problem was the switch. They change it and replace it and the car lights still not working. At the end of the day we pay $321 FOR NOTHING. They didn t fix the problem and kept the car for 2 days in there.

  Josh Anderson
11 months ago
What a great experience as a first time customer! I just wanted a simple oil change. They didn't try to pressure me into a dozen other services when I was specifically there for one simple thing and they took care of it quickly. I will use their services again for future repairs.

  grif5332
10 months ago
Real quick diagnosis: exhaust manifold gasket blown on one side. Ok, no problem. Later was told that both sides were bad. Again, no prob...it's an old truck. Then was told that while removing the manifolds a bolt broke off and they would get it taken care by Monday. That theyd get the bolt drilled out and replaced. They took care of it and got the truck back on the road. So, overall I'm pleased with the end product. Aaron was straight forward and honest with me. I super appreciate it..Service: Engine repair

  Ra Ss
3 months ago
Great place to get oil change and maintenance check! The place is clean and folks are friendly. Thank you for the service! High five!

  Marsh Santoro
a year ago
This is not an Honest Company. Called on Tuesday or Wednesday to get a quote on having my rotors turned, they do all the work, I was not bringing them in , front and back, $220 is what I was quoted. Called again on Saturday spoke with Arron, told Ed him I wanted just the front rotors done let him know what I was quoted. He remembered the quote and having to ask his supervisor to get, Martin, I think. So, Now we agree it will be $110 to have my front rotors done, I make an appointment for Monday morning drop off and afternoon pickup. I get there this morning, Monday 3/13/23, only to have the guy behind the desk say "You here to have your rotors turned?" I say "Yes" he's says "you were quoted?" I said $110" he's says "I can't do it for that, I can't do it for less than $336" I proceed tell what and when I was quoted but he does not care .I leave. Will not do business with people who will not stand by their quote.

  Emery Seal
2 months ago
Had a misfire going on with my engine, and Honest-1 Auto Care took care of me. I'll be going back there for my auto needs.

  Potiere Nmenie
a year ago
I run there in urgency to fix my broken trim. The guys were supper kind and got into it supper fast. They fixed it quickly within two hours and treated me and my car with respect. I just want to say a BIG thank you to you all especially the mMr handsome Erin! Looks like I ll be coming back for anything car or not .

  Sidney Bugaieski
11 months ago
I've gone too Honest-1 a few times now for standard maintenance (oil changes, tire rotations) and for larger repairs. They've always been very communicative and explanatory in what work needs to be done and why. Would highly recommend.Service: General repairs & maintenanceService: General repairs & maintenance

  Kimberly Lee
11 months ago
This review would be a 1 star if not for the amazing service and resolution to a misunderstanding regarding the work requested. I have worked on vehicles all my life and have a hard time trusting shops, but we will definitely be using this shop again. Thank you for the resolution and amazing customer service!Services: Transmission, Air & cabin filter replacement, Vehicle Inspection, Auto maintenance, Oil changeServices: Transmission, Air & cabin filter replacement, Vehicle Inspection, Auto maintenance, Oil change

  Tim Carroll
10 months ago
I had a bad wheel that caused my lugnuts to come loose. Nearly lost my wheel out on the street. I asked if they could help me so I could make it 1 more block where my replacement wheel was. They dropped what they were doing to come out and help. Got me safe enough to get going again and didn't charge me. I will definitely be back for any future repairs.Thank you again!

  sandy golding
a year ago
This is the second time I have had Honest-1 work on my car and I trust them fully.First time was a total inspection on my car..yes it was spendy, but it is a 2011 and I had never had it completely serviced. I am very confident in their work and was worth the money knowing everything was looked at and they stayed in contact with me on everything they were doing. Second time (today) I thought and was told by another place I had a wiring issue (not the case). Honest-1 took care of the true issue and I will not go anywhere else for my car needs.Thanks guys for your Honesty.....Service: Electrical

  Brook Binder
a year ago
This was my first time coming here- I tend to avoid places with honest in the business name. They had great reviews and it was very easy to book my appointment online, picking two ideal times that I d like to come in, and I received the confirmation within a couple of hours.They appeared very busy when I arrived, but were friendly and professional at the counter. They did not use any scare tactics to make me feel like I needed to spend more money than I intended, and was out of there with 45 minutes.This was a very straightforward transaction and I was taken care of exactly how I hoped and expected.Service: Oil change

  Ukraine, F_Poo-Tin
6 months ago
Charged a fair price to diagnose my car. Made an appointment and they got me in on time with no delay.

  Nick Licitra
9 months ago
Nate and his female mechanic were extremely helpful to me and my fiancee after having rental car troubles. They were friendly, quick and resourceful.

  Patsy Bennett
9 months ago
The team at this repair shop is AWESOME!!! From start to finish. Nate at the front desk to Marty and the crew in the shop! They answered all my questions and explained everything that needed to be done. I will definitely recommend them to all my friends and family and will go back for repairs and services in the future!!