Ron Tonkin Kia Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Juliet Ben-Jumbo
2 days ago
Service was very thorough and well done! I want to specifically mention how great the customer service was. Travis kept me informed of what was needed for my car, and my approval was sought before any action was taken. I was comfortable and my mind was put at ease with this straight forward service! I know my car was getting what it needed, nothing more, nothing less! Thank you again for a great experience today!

  Brandon To
a week ago
I initially didn't believe the negative reviews and then had the opportunity to experience it myself. This is in regards to the service department specifically. I had scheduled my Stinger for a diagnostic one week in advance. Over the course of a 12 minute phone call, I was told that they would have availability to take a look at my car, ride services would be offered since I scheduled in advance, and that if a repair was confirmed, there would be a possibility of getting a service loaner. One week later arriving at the dealership, Jennifer Lopez told me the complete opposite. She told me there were no shuttle services, no service loaner for my vehicle even if the repair was confirmed, and ultimately, they lost my appointment. After that, she tried to insist that I called the wrong dealership. I pulled out my phone and proceeded to call the number in which we were greeted with a "thank you for calling Ron Tonkin KIA." She then proceeded to give up and say "I don't know what to tell you." She took down my number and said that the recorded call will be used to train the call center. No solutions and no alternative suggested for my situation, only frustration. I'm having a hard time believing any of the the 5 star reviews with the service I received. This was definitely the worst dealership service I've had to date. I wish I could say otherwise.

  Brian C.
2 months ago
Jennifer did an amazing job for us! We had a couple of items that needed repair before our warranty ran out. She had the vehicle inspected and added a couple of additional related items items to the warranty claim, saving us thousands down the road! With one repair part on back order, she keep us regularly informed on the status until the vehicle was ready for pick-up. This is the third time we ve had Jennifer as our service advisor and she s always been awesome!

  Ariel Gebhart
a year ago
Jennifer Lopez was so helpful when I came in with brake issues on my GMC. I would highly recommend her to anyone having car trouble as she did a great job making me feel comfortable right from the start. She got my car right in the shop immediately and found that I needed new brakes. They got them done much sooner than expected and made me feel my vehicle was safe again. You can tell Jennifer loves what she does because she really went the extra mile in getting me taken care of. Go see Jennifer Lopez, she will take great care of you!Service: Brakes

  Julie Snyder
a year ago
Jennifer Lopez assisted me and was so kind and helpful. She went out of her way to make sure I was given the highest level of customer service. We chatted for awhile and she is a very knowledgeable person. While I don t enjoy dealing with car issues, Jennifer made my experience memorable and I highly recommend Ron Tonkin Kia.Service: Vehicle InspectionService: Vehicle Inspection

  Richard Armstrong
a year ago
I would like to thank Jennifer Lopez for the excellent work she does. She is always on top of things and if there are any updates needed, she will inform me in advance. She keeps me up to date on what I need to have done now and on my next service appointment. Jennifer is a true asset to this company. I can't say enough good things about her and her hard work. (a personal thank you Jennifer)A loyal customer,R.W. ArmstrongService: Oil change

  Brooke Wiggins
a year ago
I had a great experience with Jennifer Lopez getting my car fixed. I will be asking for her every time. She really went above and beyond when I was in a desperate situation needing tires replaced immediately she got it done in a day and I am so grateful! She even got the check engine light checked and the oil changed. Thank you Jennifer!

  Nicole Rutschman
9 months ago
DO NOT BRING YOUR VEHICLE HERE FOR DIAGNOSTIC WORK. TERRIBLE CUSTOMER SERVICE. IF I COULD GIVE NEGATIVE STARS I WOULD! We brought our 2013 Sportage in for diagnostics. We were told the front wheel bearings were the cause, but we had just had the front wheel bearings, the brakes (rotors, calipers, pads) looked & were told they're fine. We shared this is Kristin, the service advisor, who arranged for us to come in the next morning for a test drive with a technician to see if we can recreate the sound for the tech.The next morning upon arrival, we were denied a test drive with a tech & the service manager, Geoff Walker, refused to come out of his office to speak us let alone go for a test drive with us himself. Rather, I overheard him tell Kristin"No, I will not go for a test drive with them. This is what our tech has diagnosed, if they have a problem with it, they can go somewhere else. But we are not re-diagnosing something that we've already stated as the problem."When pressed about the sound of a failing bearing being a consistent noise with the rotation of the tire, Kristin agreed. When pressed about whether or not the tech actually took the wheel off the vehicle and inspected the hub, she couldn't provide an answer. Rather, she stated:"So specifically, let's go over what the notes say:'Test drove vehicle. No abnormal noise from within cabin with windows rolled up. With windows down in parking lot areas, can hear rhythmic�scraping type noise from outside vehicle. Noise appears to be coming from front wheel area. Raised vehicle & operated off ground. No abnormal noise heard. Probed front wheel hubs with stethoscope while operating on lift. Some minor bearing noise heard from both front wheel bearings. Removed wheels & inspected brakes. Found rotors slightly rusty, but brakes otherwise in good condition. Attached�chassis ear probes to front steering knuckles & redrove vehicle around parking lot. Some similar scraping noise could be heard through chassis ear. Noise *MAY* be coming from front wheel bearings. Recommend replacing bearings & rechecking.'The estimate to replace both front wheel bearings is about $1,095."Upon hearing that the technician couldn't provide a definitive diagnostic, we asked whether we will get our money back if replacing the bearings doesn't fix the problem: No. When asked, again, if we could speak with Geoff, we were told:"He will not come out to speak with you. This is what we've diagnosed, if you do not think this is the problem, you're welcome to go get a second opinion." (Kristin)"So you expect us to drop $1,100 on a what "*MAY* be wheel bearing", w/o even a guarantee that the wheel bearings are the issue & if the issue is still present, we will not be getting our money back, correct?"�(Me)"That is correct. We've given you our diagnosis." (Kristin)_______________________________________________________________I want to make it VERY VERY clear, in NO WAY is Kristin the bad guy in this situation. She was just the middle-woman having to be the messenger. She handled herself & the situation calmly & professionally.GEOFF WALKER, THE SERVICE MANAGER, SHOULD BE ASHAMED OF HIMSELF FOR NOT SUPPORTING HIS STAFF & FAILING TO PROVIDE BASIC CUSTOMER SERVICE. The fact he was TOO ARROGANT & TOO LAZY to even leave his office to come talk to my husband & myself tells me how poorly he manages his service department, & how low his standards are for providing quality work. I will NEVER be bringing my vehicle back to Ron Tonkin Kia, nor will I ever purchase a vehicle from any Ron Tonkin dealership, or Kia, ever again.We did get a second opinion, from Parker Johnstone Honda, who took the time to listen to us, & went for not one, but two test drives. The first was with the service technician, Mark, the second with the service manager, Jose. We were able to recreate the sound with Jose present, after which his technicians were able to successfully identify the cause of the sound we were hearing; which was NOT the wheel bearings.

  Mitchel Karp
8 months ago
This review is for the online service appointment .. near impossible to use it'll take you a half hour to get through it and you'll get nowhere and wind up calling.The one star is strictly for this part of the service the rest of their services outstanding .This is for Gladstone unit.

  Jocelyn Sutherland
2 months ago
Jennifer Lopez (no not that one) was my service helper and she was fantastic! Thank you for your help today!

  Shalynn Monk
a year ago
Travis was so pleasant to work with. My car was in the shop for a month and travis was communicating with me the entire time. He was extremely helpful and made sure my needs were met. He made the process simple and easy for me. Thank you TravisServices: Transmission repair, Auto windshield replacementServices: Transmission repair, Auto windshield replacement

  Deborah Keller
a year ago
Ron Tonkin KIA service has the best customer service. They are always friendly, helpful and efficient at every appointment. They truly go above and beyond.At my last oil change Jennifer Moran Lopez was especially kind and helpful.She made my day!Service: Oil changeService: Oil change

  Andrew Henderson
a year ago
Don't come here. They have terrible customer service and don't respect your time.Scheduled an appointment over 2 weeks ago because my AC stopped working. I get a call as I'm driving to my appointment to tell me my appointment was canceled because "they don't do diagnostics on the weekend." That's fine you don't do diagnostics on the weekend, but it's terrible customer service to wait to cancel my appointment less than 30 minutes before it starts.

  Kevin Nichols
a year ago
I scheduled an appointment to have my airbag diagnosed as there is a recall for a lit airbag light. I scheduled this appointment nearly 2 weeks ago. I confirmed during this appointment that I can drop the car off early as I have to go to work and will catch a ride with a friend. I'm assure this is no problem.Today I receive a call informing me I will have to pay for any diagnoses that occurs if the diagnoses does not diagnose the recall issue. I proceed to read them the text in the letter that I received from Kia that clearly says: "You will not be charged for this diagnosis."They continue to inform me that I will be charged at which point I inform them to cancel my service, I'll contact corporate that they are not doing recalls at this location and I'll let my attorney know they are giving me the run around.I receive a call back saying, "Oh, I am new and after talking to someone else we will cover the diagnoses. I didn't understand you had a letter saying it was no charge." Keep in mind, I literally just read them the text off the letter.I then asked about dropping my car off early as they had not responded to the message I sent them through my system. I'm told, "Oh, we've been very busy this morning and haven't had a change to respond to messages." Ok, so how early? Well, your appointment time is 10am so 10am is when you can drop it off.So basically anything they tell you is a flat out lie. They will charge you even when they're not allowed to, probably to pad someone's pocket book. I would recommend you go ANYWHERE else for ANYTHING you need related to your car as I'm fairly certain they will not be honest with you.I just found out refusal to take care of a safety recall exposes a dealership to a ~$26,000 fine.... really wish I would have known this at the time as I would have definitely pursued this. Might make them rethink their lack of customer service.

  Bella Perkins
3 years ago
They are amazing! I found a vehicle I really liked from them on carfax and sent an automated email checking to see if it was available. Within 2 minutes of me submitting that I got a phone call asking if I would like to set up a test drive to see the car for the very next day. I was in and out in a much shorter amount of time than I had expected and everyone was extremely nice. Donovan helped me the whole way and did an amazing job at it. Ended up going home with the most beautiful car and I couldn't be happier. I would reccomend them to anyone, anyway!!!!

  David Egger
a year ago
Do not use for you service needs, while they had my Sorrento for repairs, the car was broken in to , the seats were cut, andAll my personal items were stolen, the response was it's not there fault, the don't have cameras to protect your vehicle against breakins, so no chance of getting a police report, they have gone down hill in the past ten years, just a bunch of crooks if you want my opinion!Tried to screw my daughter on the purchase of her new car, so ended up going to Westen Kia, and have bought 3 cars form them in the past 3 yearsHope this helps you make a decision about this place,I would avoid this business at all cost!!!!!Now it's time to lawyer up.Thanks for reading!David E.Services: Steering & suspension replacement, Auto maintenance

  Vicki Myers
2 years ago
Always very professional. My scheduled appointment time has always been my slot. They bring out your parts that need replacing so you can see what the issue is, I love that. Bought my 2013 Kia in 2015 and have had it serviced at Ron Tonkin the whole time. It is now paid for and I drive over 50 miles to have Ron Tonkin Service Department continue to service my vehicle.

  Rebecca Cahill
6 months ago
In there defense. I owe a Honda. Moved away from their Honda service I used. They said yes take it here... Not actually true.

  Brady York
a year ago
I was on a road trip and Jennifer helped get my vehicle back on the road with no hassle at all! I couldn t be more grateful for her and the hard work she put in for me. Thank you Jennifer LopezService: BrakesService: Brakes

  dennis davis
a year ago
I came through recently and had an issue with my vehicle. Outstanding customer service from Jennifer Lopez. She really came through when it mattered.

  Kimberly Houser Taylor
a year ago
I had a great experience. Kristen helped me and did such a great job guiding me to the services that I needed. I look forward to working with her again

  Mariya Benitez
a year ago
Travis was very knowledgeable, honest and so patient with all my questions he really went above and beyond to make sure all my questions were answered. I will definitely be coming back.Service: Vehicle InspectionService: Vehicle Inspection

  Linda Thrasher
10 months ago
I went with my sister to get her car serviced,that was the worse customer service I've ever seen and I've been in that field of work for 40 yrs. Glad I don't have to take my car there!

  Mary Moore
a year ago
I took my car in to be serviced and I was very pleased with the quality of service, and the kindness shown me during my stay. I would certainly recommend this KIA dealership to both family and friends.

  Byron Qual
a year ago
They always take care of me. If you have a KIA go there and get great service. Ask for Jennifer Lopez she is great!

  Cat LeAnn (Gramma)
4 months ago
They've always been so friendly & prompt

  Grace Park
a year ago
They canceled our appointment as we were driving there. When asked why they didn't notify us sooner, the lady simply said, "Yeah, I thought about calling last night but I didn't." Such a frustrating experience.

  JANELLE HARRIS
a year ago
Highly recommend this dealership. Travis provides an excellent experience for the customer - always very helpful!

  Rachel Curvin
2 years ago
Awful. We're finding a new dealership for sales and service because of issue after issue and awful communication. They leave A LOT to be desired.

  Judy Barhoum
a year ago
Jennifer was very helpful and knowledgeable. Service was hands down the best around.Service: Auto maintenanceService: Auto maintenance