Mazda of Gladstone Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Samuel Thompson
6 days ago
I brought my car in for a warranty differential reseal that they didn't do correctly roughly 8 months ago, they used the same part that came off last time, that had been bouncing around and wearing excessively for an unknown amount of time, and also told me and my girlfriend that the car had a "major oil leak" and that the ac compressor was covered in oil and we needed to be put into a loaner. The tech then said that we needed to take the car and drive it with the "major oil leak" for 500 miles with dye to find the leak. After taking it to our personal shop, it's very clear that the valve cover is leaking. Rather than doing a proper diagnosis on a problem, they firstly tried to recommend an incorrect repair of the oil pan gasket, then back-pedaled once I mentioned warranty and said we need to have it dyed and diagnosed. We will be going to Alan Webb from now on. They also left the under body panel screws nearly fully out, and luckily we didn't have to drive far to get to our shop and get things squared away. Stay away from this shop. 2 bad visits, and no confidence in their repair's.

  J Simmons
4 months ago
My check engine light came on back in April. I have a 2021 CX-5. I took it in early May and they said it was a faulty coolant sensor that needed to be replaced, but it was back ordered. Fast forward to December 9th, I followed up because I had not heard anything. The sensor was in and I was told someone should have called. Scheduled a time to come in and get it fixed the following Friday at 9am. Tyler is the person who scheduled my appointment and he is the one who checked me in on Friday. During Both encounters he seemed as though he had much better things to be doing. I felt like I was bothering him. After he checked me in I went into the waiting room and figured it would hopefully take no more than an hour since they were just installing a sensor. At 9:42am I received a text that said I could text anytime during the service visit. So they probably just started the process 42 minutes after I got there. At 10:32am I texted Tyler and asked how much longer it would take. I did not get an answer. At 10:50am I went out to the service area and saw Tyler laughing and talking with coworkers. I asked when my car would be ready and Tyler said it shouldn t be too much longer; my car was getting the final inspection. At 11:35am I had not heard anything so I stood up to go back out to the service area. I looked out the window and saw my car parked where I left it and figured that meant it was done. Never received a text from Tyler. I went back out to the service area and Tyler was standing there casually talking to someone. I stood there for a few minutes while he finished his conversation. He finally checked me out 2 1/2 hours after I got there to have a sensor installed. I was so frustrated by the time I left. It wasn t until I got home that I saw all the things Mazda recommended I replace - engine air filter, cabin filter and tires. Estimate totaled $1100.39. Tyler never said a thing and I definitely had questions. Needless to say, I will not be going to their service center for any of the recommendations.

  Jay Gantz
2 months ago
Could not be more unhappy with this place. Our brand new cx-90 with less than 3000 miles had a critical error on 12/31/23 rendering it undrivable. There has been virtually zero proactive communication about our car. The replies after we call 4-5x to get someone on the phone (we are told they should answer the phone by the person who first answers and then it goes straight to voicemail) given to my spouse are vastly different than what they tell me. One time it s the part should be here in two days , the next is it s likely to be 3 weeks or more . They admit there has been a bunch of turnover in the whole dealership and even called our service issue botched on the phone (!). I d say so. Avoid this place like the plague. Wish we had leased somewhere else. Also, a month after our car was towed here we still don t have our car back. A month!

  Geoff weaver
a year ago
My beloved Speed 3 engine went, and I was in a pretty desperate situation. The service manager, David Valdez, along with the lead mechanic, David, went above and beyond to work with and rebuild my car from the ground up. It would be impossible for me to describe the amount of integrity, hard work, and empathy that they displayed, but I can say that it is rare. Mr. Valdez was knowledgeable, kind, and honest. The finished product greatly exceeded my expectations, and for the past week I've been driving a brand new show quality car that is a reflection of David's impressive skill and attention to detail! I am very thankful I entrusted them with such a huge project, and will definitely be bringing my car here for as long as they employ people like this. Thank you!Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Wheel alignment, Battery, Oil change

  Julie Murdock
6 months ago
Have been bringing my car here for four years for maintenance. This past month I bought a new car. Mazdas are a great vehicle to own. Clark gave me a great deal on my car.

  Kelli Barkley
7 months ago
The service staff is friendly and helpful. Their pricing for services is very expensive. A rear brake job with pads and rotors at Gladstone Mazda is $900, at Alan Webb Mazda in Vancouver the same service is $500.

  Michael Perkins
2 months ago
Under construction. David is my go-to service rep!

  Jacob Sahagun
a year ago
Allen, you get both of these stars.Bought a brand new car and got the "Chip Protection." Chris in the service center sent me a text about getting the chip protection installed, I tried to respond to the text with no success. I also got a voicemail from Chris about this install. After a few attempts at scheduling, I finally got an appointment scheduled through the online portal.I called a couple days before my appointment to make sure everything was set. During that call, no one mentioned that there was no loaner car reserved for me, and that they were so behind that they wouldn't start work for possibly a week. Knowing these things would have led me to reschedule rather than waste three hours of my work day.I am an hour away from the dealership. I got there and hung out while Allen fought to get my needs taken care of, I really do appreciate your efforts. I found out that the best option was to return at a later appointment.I will update my review with the results of my, (to be scheduled), next appointment.

  Candice Ray
5 months ago
Had to get the batter in my fob replaced. Easy, quick friendly. In and out in 5 min on a Wednesday afternoon.

  Domonique S.
a year ago
The only Mazda dealership I trust with my Mazda 2. I bought it brand new in 2014 from another Mazda, but loyally take it here for service. Recently added a CX9 to my fleet, that will also be brought here!They take video inspections and send them to you while your vehicle is there, and I cannot even explain how much I love this. Even a simple oil change and inspection gets a video and that will forever keep them my favourite service place for Mazda.

  Michael Humphrey
a year ago
DO NOT GO HERE!!! I had to wait almost 4 hours for an oil change and replace one tire that I provided. During that time, they lost my keys, accused me of never giving them the keys (despite the car having clearly been moved since I dropped it off), and then got me confused with another customer and tried to give me someone else's car. And after they finally gave me my keys back, they didn't even so much as apologize for the wait. This is just business as usual for them. It would have literally been faster for me to drive it to Power Mazda in Salem. They never take more than 30 minutes for an oil change.Services: Tires, Oil change

  Brenda LaVigne
2 months ago
They always do a great job and keep us updated!

  Anne Meadows
a year ago
I decided to give them another chance after a few years and regretted it. Oil changes there (with appointment and them knowing I'm waiting there) have never taken less than an hour and a half for me. Last time, they let me sit for 45 minutes after my car was done before they came to get me, which was the last straw for me. Today, it took 1 hour and 50 minutes. For an oil change I had an appointment for, and for about an hour and a half of that time, I was the only person there waiting. After an hour and 15 minutes, I went out to ask for an update and was told 15 minutes, and the guy I spoke to said he was going to finish my paperwork. After 35 minutes, I went out to ask again, and he had not started the paperwork. Again, I was the only person there waiting and there were no other people in the shop area, either. I don't see myself coming back, and will be scheduling my additional recommended service elsewhere.Service: Oil change

  Daniel Brown
a year ago
Still not a fan of how they think conventional oil and not synthetic is used for oil changes here, but they took care of me for free on the spot with no appt when I had a road hazard tear an aluminum heat shield under my car. Good guys here.Service: Body & TrimService: Body & Trim

  Cherith Robison
5 months ago
Thank you Mazda of Gladstone service department always taking the best care of me!

  Amanda Belmont
2 years ago
Jolynne was wonderful and really looked out for me when I had trouble getting my purchasing dealership to release my extended service agreement so Gladstone could service my car.She s one hell of a service advisor for her professionalism and character! A+++ Overall Gladstone Mazda was fair and when I picked up my car they even took the extra time to clean the coolant explosion off from the engine bay. Would highly recommend this team, and will return in the future!! My purchasing dealership didn t go as far when my heater core failed after 3 days of ownership (those guys even left coolant mess in the cabin after repair). Gladstone Mazda you rock! Services: Electrical repair, Auto engine diagnostic, Air conditioning

  Dawn M 2 Girls Swim!
4 years ago
Once I finally was able to do my warranty repair, they were qucik to get me in and get my car taken care of. I even showed up a day early by mistake. They didn't make me come back, they didn't even say anything. Just took car of me right then and there. Thanks Kenny for being amazing to work with.

  Patrick Mcelreath
a year ago
The service director Pam, took care of me like I was her own son.I had an amazing experience and will be back because of her attention to detail, fast and friendly service team.

  Dennis Pittsenbarger
a year ago
Have had a relationship with Gladstone Mazda for years and have always felt comfortable and treated fairly by the service department

  Kathleen
4 years ago
Bought my CX-3 here. Erin was the sales woman who worked with me and she was incredible! Love my auto to the moon and back.

  Beth Mason
a year ago
All of the people I have dealt with in the Service department have been very helpful and friendly.

  Mindy Ashbaugh
3 years ago
Amazing staff all went above and beyond what most people do to make sure I got what I was looking for.. i can't thank them enough and highly recommend mazda of gladstone if your looking to purchase a new vehicle, you won't regret it

  Alaina Worden
a year ago
Love the friendly customer service. The Service Manger is very courteous. I highly recommend her.

  T G
a year ago
Parts department had very little knowledge on the vehicle I was looking for parts for. Also didn't open at the time there website showed.

  Milton Jonas
5 years ago
Avalon (service writer), is a real plus to the team, cares about her customers, service over-all has been good!

  Pauline Hines
a year ago
Friendly service and efficient. People you can count on.

  Matt
3 years ago
Clean, professional. Dealership. Walk to Stanley's Corner for food and adult beverages.

  Lori Ford
3 years ago
Great service and super nice employees. Love this place!!

  Syndi McIver
4 years ago
Nice helpful people, typical dealer based service options

  Daryl Robbins
3 years ago
Fast and courteous, Joelene made the process a breeze.