Crown Motors PDX Sales and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Roxann Anstett
a month ago
Wow! What a wonderful dealership!I live far away but found a truck I really wanted. I got in contact with Aaron and he helped me every step of the way!He communicated with me thoroughly for a whole week via text answering any and all questions I had.He even offered to come in on his day off as that was what worked for me.He was patient, kind and incredibly professional.Highly recommend!

  Lan Le
2 months ago
While I didn't end up making a purchase from Crown Motor PDX, I wanted to share my positive experience. Aaron, who assisted us through the buying process, demonstrated professionalism and flexibility, making our visit enjoyable and informative. Despite not buying a car, I was impressed by the level of service and attention to our needs. If you're in the market for a car, I highly recommend giving Crown Motor PDX a visit for their excellent customer service and dedication to helping customers find the right vehicle.

  Kristy Malcolm
a year ago
I had a great experience with Josh! He was not even working, he happened to stop by work and went out of his way to help me! It was quick and painless and enjoyed the experience. Usually buying a car sucks but this was great and I would recommend them to anyone who has less than perfect credit! They know how to make loans happen and they are not shady! Love this dealership Gary and Josh and the finance manager were 5 !

  Kyle McElroy
4 months ago
Had a great experience buying my work van here. I actually had an issue with the van the day I brought it home, but the owner drove to my house after hours to take a look at it. He even paid for the repairs after I brought it to the mechanic. I bought the car "as-is" so he really didn't have to help me out like that. Their pricing is fair compared to other dealerships, and the staff is friendly and helpful.

  allan applegate
2 months ago
Had a great experience Finance manager told him what I could afford a month down payment, and he made it happen. Highly recommend.

  Andrea Durbin
3 months ago
Very friendly staff from the sales to service team. Sean worked with us to come up with a deal that met our needs and their own. I appreciate that they don't work on commission and they seem to listen. And they were fast -- buying a car was much faster there than the last two cars we bought at other dealerships. We'll come back here again next time we are in the market for a car. Keep bringng in the electric vehicles, Crown Motors PDX.

  Robin Lemke
10 months ago
I had a fantastic experience buying a car from Crown Motors. They were super responsive and helpful as I was purchasing from out of state. They went the extra mile (literally) and picked me up at the train station... and the car was everything they promised it would be. It's my daughter's first car and is literally a dream come true for her.

  Maja Radanovic
4 months ago
I just wanted to express a review on behalf of my sister. "I purchased an newer SUV earlier this year (end of January 2023), which crown said had a brand new total engine replacement from the Ford factory. It ended up with some kind of oil leak a few weeks ago (11/2023) (I found out during a maintenance visit at my mechanics) I brought it up to Crown and they offered to take a look, brought my car in on Friday, then they fixed it and it was done by Monday Afternoon. We agreed that I would pick up after the shop closes (5:30pm) I would be there just after 6, and the dealer portion closes at 7pm, when we got there to pick up the car, they unfortunately the dealer people went home early and everyone was gone. I was pretty upset - I texted my contact at Crown that I was quite upset. David's response was to make it right, he offered to deliver my car to my home (since I work from home) At every turn Crown has made it right and you know what - you cannot fault them for that - its really honorable for a business to do that." Thanks for making it right Crown.

  David Maes
4 months ago
Car was priced fairly and seems to be a good car. However the financing was a nightmare. Was charged a hidden fee for vehicle theft I was never asked about and for sure would have denied as I put money down and instantly had equity in the car no need for an extra fee for the car. I didn t receive a break down and after crunching the numbers as I am a Washington resident and needed to check on price of purchase taxes and licensing fees discovered an additional $1000 and when called and ask finance they claimed it was for licensing fees and added accessories I said I never asked for any accessories(theft protection) feel very taken advantage of on top of that it was Veterans Day. Happy Veterans Day to me got ripped

  K Vanderpool
a year ago
We had the great pleasure of working with Mr. David Karner. The car is better than advertised. Mr. Karner explained everything- making the entire transaction go exceedingly well. We highly recommend Crown Motors, and will be encouraging our family and friends to look for their next car through Crown Motors PDX.

  Kirsten Burrows-Zaccardi
4 months ago
Aaron at Crown Motors was absolutely amazing. He was understanding to our small business s needs. We were in and out in a day back on the road. Incredibly personable and professional. Highly recommend Crown Motors. Above and beyond service.

  Lee Jeanne
7 months ago
We really loved the experience here! We purchased a Lexus ES from Sean at Crown Motors. The vehicle was clean just like Sean stated before we drove from Eugene. He went through the vehicle while we were on the phone, he also sent pictures to ensure we like the car before making the drive. Sean was also very knowledgeable! Very low key, smooth and seamless atmosphere.

  Maja Radanovic
a year ago
My sister bought a new 2017 Ford Edge Titanium from Jaret and his team. Everyone was super nice. Easy process. No pressure sales. Very happy customers.

  Brent McAlister
6 months ago
I got a great car at a fair price. The sales person was friendly and personable and the overall experience was generally good, although they did keep trying to sneak gap insurance and an unnecessary and overpriced warranty into the deal. Once I said no, they didn't pressure too much, but it was still mildly irritating that they tried to push that nonsense. I suppose it is common in used car places, but it still always strikes me as shady.

  Demon Wilson
8 months ago
This was a outstanding experience. Treated me like family. Did not stop doing there job till I walked off the lot with what I wanted. Not what they wanted to sell. If you need a car or want to trade in a car. These are the people you go to.

  Eric Brooks
a month ago
Had a great experience finding my new car here at Crown Motors PDX. Very friendly staff and will 100% recommend family and friends to visit in the future!

  Joel Battistoni
7 months ago
Liars. Do not trust them. They responded to our Craigslist ad to sell our car, going so far as saying that they would buy it for a specific price, then when I drive an hour (with 2 cars) they say they would never offer a price without seeing the car. They blamed the salesperson (not present) when we showed the text message stating the check was already cut to us. Once they knew they were wrong, the owner still tried to negotiate down from the amount promised for things CLEARLY identified already in the craigslist listing. Support another business or buy from a real person.

  Sydni Vandal
a year ago
I had a really positive experience buying from Crown Motors. It has been almost a month since I've purchased my car and it is perfect. I highly recommend purchasing a car from them!We have been casually looking for a very specific Audi Q3 for quite some time. When we found a listing for the exact trim at Crown Motors, we made an appointment right away. The test drive process was hassle-free. The car was in amazing shape, they were very transparent with us and had the Carfax ready. I was happy to find such a reputable dealership with high standards for their inventory and we knew this was the perfect place to finally buy. I had a very negative experience buying my last car (from a different dealer) so I was a little wary going into this process but my worries were put to rest almost immediately.We did finance through them for the convenience of being there on that day but I did not feel pressured into it. They offered a fair price for my trade-in and that process was painless as well. David was great to work with on the paperwork and financing and I'm so grateful to this team for making our experience so positive!

  Carlos Torres
a month ago
I had a great experience buying a car with Sean! Will be sending more family and friends to him.

  Kai Battistoni
7 months ago
They "wrote a check" to buy my car for 13,500. I drove an hour there to find they had no check written, that they couldn't do that price anymore, and that my car (which is an EV) needs new spark plugs and an oil change.Flakey, irresponsible, and unknowledgeable. If the owner would own up to their employees mistakes on their behalf, it could have gone better.TL;DR: Don't sell a car here.

  Kenneth Perry
a year ago
I am writing this review regarding the BEST CAR BUYING EXPERIENCE EVER! I recently purchased a used SUV from Crown Motors, PDX in Gladstone, OR. I can say without hesitation that it was one of the best car buying experiences imaginable. Ray, Gary and the rest of the crew at Crown Motors are extremely nice people who in my view treat everyone with courtesy and respect. Also, they do not engage in any hard sell techniques. They let the quality of the cars that they offer, and their outstanding customer service, speak for themselves. The best way to envision the car buying experience there is to imagine that you have invited a sales person to your home, explained what you were looking for, and then negotiated and closed the entire buying transaction in your own living room. That's the type of atmosphere that Ray, Gary and the others have created at Crown Motors. Also, those people who are equally respectful and cordial during the buying process, routinely left the dealership with a full tank of gas in their newly purchased Crown Motors vehicle. Finally, one of the other factors that impressed me to no end about the owner(s) and Managers at Crown Motors is that they are honorable people who want to sell good reliable cars to their customers, and they consistently kept their word. I highly recommend buying a car from Crown Motors, PDX.

  Joshua Proctor
7 months ago
If you want to be judged and ignored even when you roll up in a 40k dollar truck definitely go here. Salesman seemed as though he couldn t be bothered. Told me to go to the website so he didn t have to do his job.I d never buy a car from someone who disregards a customer in moments.

  Monica Contreras
a year ago
I purchased my truck with Crown Motors PDX October 2022. There was a few small issues with it and they happily fixed them! They are very professional and attentive! Every step of the purchase was easy and fast. Great customer service! Will definitely go back for my next car purchase in the future.

  Ryen Evans
a year ago
This was the best buying experience I've ever had purchasing a car. Josh was the salesman and he was fantastic!! I went in with exactly what I wanted to pay and what I would pay...they were able to make all the numbers match and got me out of there in no time. I didn't know buying a car could be this quick and easy, honestly. I priced the vehicle I was getting with others for sale and they came in way lower than others of the same y/m/m. If you see something you like in stock, don't hesitate to call these guys. 5 stars

  Easton Schroeder
5 months ago
Sean was a great help in the process of getting approval. He made it a painless process and did everything over the phone. He was very easy to work with.

  Barbara Falck
2 years ago
I had a very positive experience at Crown Motors. My car was totaled by another running a red light. My first drive in three weeks was when I came in looking at the Ford Escape I d seen online.Bobby was polite, efficient and kind. This is a no pressure operation. After some simple procedures I was given the key for a test drive.Purchase was nearly flawless as manager doing final paperwork noticed an error on paperwork and corrected everything. I was grateful and impressed.My car had minor scratches . They promised repair and that person came to my house to repair them.To get my new car home if I drove my loaner and took the bus back would have taken nearly three hours. Two of the five person staff followed me to my home in Aloha to bring my car home so I wouldn t have to make that trip. They did everything they promised. I am happy with my purchase and grateful I got to work with the folks at Crown Motors.

  Hallie butler
a year ago
Bobby and Gary were so wonderful! This was my first time buying a car and at every other dealership felt so small and wasn t taken seriously. Not only did I feel respected here but they made this process so quick and easy! They both fought for me to get the best deals and really helped me through the entire process. Highly recommend going here!

  J R
6 years ago
As advertised, no need to haggle prices as they are already extremely competitive. No funny business, no awkward or pushy sales tactics just straight forward excellent people. Next time I am in the market to buy a car I WILL travel the 70 miles I did to buy one from these guys again. Highly recommended!

  Paula Wilson
a year ago
We just bought a 2017 Kia Forte from Bobby at Crown Motors PDX this weekend. He was super easy to deal with, such a nice guy. The dealership was easy to deal with, proving their best price up front. Overall, it was a good car-buying experience.

  Sarah Slizoski
2 years ago
The stress of buying a new car can be overwhelming. I spent days looking online for the best deal on a reliable used car before I stumbled upon one at crown motors. When I went into the dealership, I was amazed with how comfortable I felt. All 3 of the guys listened to what I wanted, laid out my options and went above and beyond to make sure I got a car that was safe, reliable, and at a fair price. It honestly felt less like buying a car from a dealership and more like buying a car from a family member. I can t tell you how easy the process was, and how thankful I am to have found them. If you re looking for a stress free, no pressure experience I can t think of a better place to visit than Crown Motors.