Johnston Motor Co

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  florentinean
2 months ago
I bought a Ranger pickup here in 2007. It's 2024 as I write this. Johnston has been servicing my truck all these years and I'm not ready to trade it in yet. Count me as an extremely satisfied Johnston Ford customer. The Johnston family founded the business in 1939 and still run it. Imagine that in this day and age...

  Cory Dean Allred
8 months ago
In a true blue FORD truck die hard enthusiast, so my review will be biased obviously..... BUT I WAS DISAPPOINTED THAT THEY DIDN'T HAVE THE REGULAR FORD EMBLEM SNAP BACKS. My uncle Bruce Allred also a true blue FORD truck man would always get a free hat from every Ford dealership he walked into and I thought I could follow suit but no Ford hats......

  Amanda Brown
6 months ago
These guys are amazing! As RV travellers we have to rely on local business to service our vehicle. We needed a simple tire pressure check and our 29 trailer was attached. They were so welcoming and friendly and had more than enough room to fit us in. They helped us fill our tires to proper pressure and even gave us some tips and places to visit along our travellers. The service manager and mechanic main man Mike were so helpful! 10 out of 10 recommend!

  Wendy Oxendine
8 months ago
Amazing service manager! Awesome, very timely service appointment! We do not live locally, but if we are ever back in town I would DEFINITELY use Johnston for any service for my F250. Fabulous experience! A++++

  Janet Thies
2 years ago
Bought my minivan here. I got a great price and Dan was right on the ball. He had everything ready to sign when I was ready to buy it.Large selection of new and used vehicles, great folks working there. I'm very happy with this business.

  Colinda Harris
a year ago
Was very nice got a good deal on a truck very thoroughly and quickly, we needed this truck, got a good trade in on our old one that was very respectful of all the parts and labor that we had put in to the old truck. I would recommend this place to anyone who would like to have a good deal with outstanding customer service and care.

  Michael Messenger
4 years ago
I have purchased 3 vehicles from them. The sales team and everyone involved right down to the service department has been amazing and are very nice people, whether it s business or personal. They re never too busy to hear a concern and address it with top results. I ve enjoyed the professionalism and treatment so much that I went to work for them. It s nice being a part of such an awesome group knowing they treat customers and employees with complete respect and honesty.

  Justin Horton
7 years ago
I travelled four and a half hours for the professionalism and fair pricing. The employees were helpful and did not pressure me into a sale. They have since been helpful with additional questions I had regarding my vehicle and others. I would highly recommend this dealership. I had an excellent overall experience!

  james thomas
2 years ago
My wife and I found our Dream Vintage Cruiser trailer just by chance at Johnston Ford. Our salesperson Rich was SUPER AWESOME and when we came back a few days later to pick up the trailer, the OWNER came out and laid on the ground to hitch us up.Who does that ???These guys are old school cool.Thank you so much for a great experience all around. God bless you.

  Dianna Clover
8 months ago
Very disappointing experience. They said they would hold a car for us to purchase, we checked with them to make arrangements to come down and purchase the car. They did not hold it like they said they would they sold it out from under us.

  K. D. Selkirk
7 years ago
Was told my repairs would take 3-4 days. Got a nice rental car from them. Repairs took 2.5 days, look great. Pat is a wonderful man to deal with. Great customer service!

  Blur Wunner
2 years ago
Super friendly bought our lincoln from them they took good care of us, and are in the works for our 2nd vehicle from them very professional and were quick to help with a few hiccups.Thank you for being an honest business of this town.

  M.A. James
a year ago
We looked at a used car, the salesman claimed to have bought it from the second owner, who owned the car for several years, and was down sizing, and didn't need the car. The Carfax showed the car had been sold a few times in the last couple of months. Contradicting the salesman history of the car. The Carfax showed the odometer mileage had been rolled back and there were several services for the same issues in a months period of time. The salesman said you couldn't trust the data on the Carfax due to sloppy employees who entered the information. We left without buying the car or looking at anything else they had.

  lindsey stewart
7 months ago
Wonderful dealership. Great employees that give you excellent service!

  Josh Solemsaas
6 years ago
The staff is very knowledgeable and friendly. They were not pushy at all and really made me feel comfortable through the whole process. I worked with Paul and will never buy a car from any other place ever again.

  Terry Abney
3 years ago
First time bringing my car here. Jeff the service manager went over every detail of the service with me & the charge was reasonable, they even washed my car. Great customer service...I'm very happy!

  Jared Young
7 years ago
I traveled to Florence in a company vehicle and broke down in the fast lane of Hwy 101 in a complete downpour. After receiving a push from a State Trooper over to Johnston Motors, I went in and spoke to the service department. They sent their crew out in the pouring rain to test my battery and then pushed the vehicle into the shop. After learning we were 50 miles from home, they pushed us to the front of the line. When it looked like they would need it over night, they drove us to our Florence office. 30 minutes later we received a call that the vehicle was fixed and they only charged us a half hour of labor. They were friendly and very helpful. I would highly recommend their service department.

  JC
2 years ago
Very off putting experience. If it s your first time in the market I highly recommend going elsewhere. They are not helpful at all and will make you feel unwelcome.

  B. P. Jensen
a year ago
Best, easiest, most honest dealership I have ever dealt with. They also have an excellent service shop and body shop that will repair most any make of vehicle. Can't say enough good stuff about them!

  Ron Johnston
a year ago
This place is garbage! The absolute worst service ever. Don't give them any of your hard earned money.

  mildred hodges
4 weeks ago
great customer service

  Paula Skanes
2 years ago
Adam was very helpful in finding the right vehicle for us. Very nice people and paperwork was quick. Would recommend them to everyone!

  Matthew Dietz
4 years ago
They made the buying process quick easy and painless. I would definitely buy my next vehicle from them!! Everybody is friendly and I always have a smile on my face

  slater442w30
5 years ago
Horrible service writers, rude staff, would not do a Ford recall on my car due to a branded title without being threatened by another dealership in Eugene and NHTSA who said they would do it but I cannot be declined warranty work by an authorized dealership regardless of title status.Car was rebuilt by another Ford bodyshop in Salem so had no structural damage to even tip the dealership off to the branded title.They let me drop it off and called me the next day to get it as they wouldn't touch it after running the vin number telling me I brought it 40 miles each way from home, for fun, then I had Kendall Ford talk to them.Took it 40 miles the opposite direction today to Tower Ford in Coos Bay to get the other airbag replaced and got treated awesome!

  Alex Smith
4 years ago
Been in there twice, once for my remote start when i bought the truck. My horn and remote start wouldn't work, my manual says that the remote start will honk the horn once for a dead battery... Twice for dead battery in key fob and so on. Up to for beeps to help trouble shoot. The manager says, in a demeaning manner, it's not like the truck wakes up in the morning and the horn tells the remote start not to work. Thanks i guess. Needless to say thanks Kendall Ford of Eugene for fixing it.Second time i started to get the timing chain rattle in my f150 eb. went in to inquire and told me they don't do timing chains, no one in the place qualified to do so. Uhhhh thanks for your honesty i guess.Now i have another issue and will try again, because running to Eugene isn't very convenient and I like support local.

  Linda Mills
2 months ago
Sean and Rich are amazing!

  Steve Saubert
2 years ago
Have been dealing with Johnston s for years. Always the same best place in the world to buy out new cars.

  PRO MOVERS Inc.
7 years ago
The Service Department is excellent. friendly staff. The manager gave me his personal attention when I needed it I will be back and i will refer them to my friends. Thank you for all of your help.

  Diane Sherwood
5 years ago
Wonderful experience. Jim showed us a truck that was more than we wanted, but exactly what we needed. How did he know?? Very pleased!

  Margaret Sorensen
7 years ago
NO pressure! As a matter of fact if you are in a hurry you might have to go get them, big points with me. Friendly and down home. They gave me the best deal upfront, no haggling, chaos or confusion.