Will's Auto Repair -Downtown Eugene

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Peter R
a week ago
I don't write reviews but my experience with Will's was outstanding and deserving of recognition.Will thoroughly explained the issue and my options. He went out of his way to save me time and money. He was altogether professional and kind. His staff even fixed my loose rear view mirror without mentioning it or charging me. Until recently I had a friend who serviced my car and I was not sure I'd be able to find a trustworthy mechanic. I am delighted to have found Will and recommend him highly.

  Chasen
2 months ago
Do not go to Will!!! I went to Will for multiple big repairs and I thought he was reliable and honest but he wrecked my car. I recently moved to California and my car failed the smog test in flying colors, mostly due to issues with my timing belt. Funny enough Will did a $1.5k timing belt repair on my car a year ago and ever since then my car has run horribly. I have brought it to him multiple times since then telling him it s rumbly and running poorly and he always said it wasn t the engine but it was the wheel bearings or this or that expensive, unrelated thing. I went to 4 mechanics here and they all said my last mechanic scammed me and he must ve known he messed up the timing belt. Now I have whole array of problems caused by the timing being 5 teeth off!! Either Will doesn t know what he s doing and won t admit that, or he s comfortable scamming me cause I m a woman.

  Aaron Solbeck
a month ago
Will is awesome. Have taken three different vehicles to him and he is always fast and friendly and fair in his pricing. Would recommend him 100%.

  D Bibble
a month ago
Love this place. Took clunker in. I just needed a brake line fixed. Other places wouldn't touch it because it was such a POS car. Wills auto did it cheap and warned me about the dangers of my lousy van. Thank you! Will's auto repair.

  Matt Lindsey
2 months ago
My new 2024 Mazda CX-5 was taken care of and good as new in just a week. Will was authentic, honest, knowledgeable and kept me informed throughout the process. Thanks for getting back in traffic so fast after an accident on ice!

  Gordo Wood
3 months ago
Really like these guys, I ve got some older automobiles, Will and the mechanics have always gotten me back on the road quickly. Communication with them is great, and the work they do is honest.

  Judy Engeldinger
10 months ago
I am extremely impressed by Wills auto repair. Within 3 hours of drop off I had my starter changed and car ready to pick up. Will was very professional and personable it was a pleasure to work with him. I would highly recommend him to anyone .

  Anna Alkin
8 months ago
We took our 2005 Camry in when the check engine light came on. On that visit , Will found a lot of things that were wrong with our car, documenting each item that needed repair with photographs. My Dad is a damn good mechanic in his own right and called to talk to Will about what he found. For the first time in my experience, Dad said to go along with Will s plan without qualification. The car started running rough about a week or two later, revving into high rpms when accelerating, so we brought the car back in. Long story short, Will comped the second visit saying follow ups are free, despite putting hours into getting our car to run better. It s an old car, and a work in progress, but at every turn we are informed, given choices, and the car s performance improves. This mechanic is a gem in terms of his skill set, integrity, and generosity. I simply cannot recommend this garage highly enough.

  Gabriele H.
a year ago
Will is a fantastic mechanic--no nonsense, fair prices, and a sense of humor, too. When replacing my alternator he gave me the option to replace with a new or used alternator, which is great for an older car like mine that doesn't need anything fancy (and boy have the prices of new alternators gone up!). In collaboration with a locksmith down the street he managed to fix the driver's side lock on my 93 Toyota that another mechanic had assured me couldn't be fixed. Highly recommended.Services: Vehicle safety inspection, Auto maintenance

  William Herbert
a month ago
Will was able to replace the main battery in my 10yr old Prius quickly. I appreciate his work.

  Haley Crivello
8 months ago
These guys are incredible. Came in yesterday with a clunking noise on my car, ended up being a problem with the wheel bearing and cv axel, and these guys got me in and out by the following day. Super speedy, they truly go the extra mile, and Will is truly just a very kind, down to earth guy! You re in good hands with these folks! Wouldn t want to go anywhere else now!Services: General repairs & maintenance, Vehicle safety inspection

  Nat Thurston
10 months ago
So I took my car in on June 12th for a brake inspection, expecting to pay a ridiculous amount of money for new rotors. Will had me fixed up within a few hours, repairing my existing rotors instead of replacing them, which saved me, I'm sure, a considerable amount of money. He was super friendly, communicative, and explained to me exactly what I was paying for.And now for the cherry on top... Just now, today, on the 17th, I get a text to confirm my appointment with Will's Auto on Monday the 19th. Confused, I look at my email... when I booked my brake inspection, I swore I had made the appointment for the 12th. Looking at it now, I made it for the 19th by accident! When I showed up on the 12th, Will didn't even bat an eyelash. He still had me fixed up same day, despite the fact that I didn't technically even HAVE an appointment! I was already impressed by the service I received, but now I'm totally floored at how kind and professional Will was despite my mistake!Service: Auto brake repair

  John McLaughlin
a year ago
Our daughter had sudden problems with our car while away at school. It was a stressful situation that could have gone badly. We were able to have the car towed to Will s where they assessed the car s needs and quickly fixed it within a couple of days. Communication couldn t have been better and the end price was fair. In a situation where it could have gone differently, I was able to trust Will s to be helpful and honest. Thanks for that. We ll be back if the car ever needs a repair again.Services: Auto brake repair, Transmission replacement, Transmission repair

  Colton Richards
a year ago
I was not serviced at this mechanic and I'm sure they're great at it, but I just wanted to leave a review to mention how I ran out of gas a block-and-a-half away from their store, and when I came walking up thinking they were just a regular gas station, assuming I could buy gas there, they let me know that I couldn't buy gas, but then, out of the kindness of their heart, freely gave me a gas tank that which I could take back to my car so I could make it to the next gas station. So I may not be able to speak to their mechanic skills personally, but I can definitely speak to their service. Thanks again y'all

  Spencer Stark
4 years ago
Will did a great job on both of our cars. His service was timely and very competitively priced. I really felt he was doing everything that was in my best interest: transparent with what s wrong, what needs to be fixed, and pricing. He didn t try and up sell me into doing things I didn t need, or better yet, wasn t comfortable with doing at the time. I do suggest Will for an easy, non intimidating, and enjoyable experience at a mechanic.

  JXX2
a year ago
Going on a road trip moving from Hillsboro OR to Phoenix AZ area & broke down in Eugene on the way, towed my car to Will s shop & the tow truck driver even said he recommended this place. Will troubleshooted & Told us our problem & was making calls and reaching out trying to find the part we needed, saved our road trip & got us back on the road. Best & most transparent mechanic I ve ever met 20/10Service: Auto maintenance

  Drew B
4 years ago
Will performed an amazing job on one of our service vans that has had a history of common repair issues with this particular service van. He gave us replacement options based on the longevity of the warranty on the replacement parts. In addition, Will was very efficient in fixing the vehicle in a timely manor so my guys could be back in the van for service calls by the next day. What I like most about Will is his depth of mechanical knowledge and experience. Will is truly a mechanic's mechanic

  Noah Phelan
a year ago
I've had my both my front cv axels replaced by Will and let me tell you. This business tells you how it is and keeps a good deal. I've called around 7 or so other mechanics around Eugene and none compare to Will's. I would 100% recommend coming here.

  Josue Medina
3 years ago
Will took care of my Jetta very quickly and conveniently communicated with me over text making the whole process smooth and painless! He explained my car s coolant leak issue efficiently, got it taken care of perfectly and paid much less than what was quoted. Payment process was simple and convenient being able to pay with Apple Pay on my phone. I will definitely being recommending Will s Auto Repair Shop to my friends & family and will continue to get my vehicle services done here! Thank you again for your great customer service!Service: General repairs & maintenance

  T
a year ago
I have taken 3 cars here over the last several years for various repairs. From a 4WD to a vintage sports car This place gets better every time. Will is very knowledgeable and straightforward. He has a good team working with him as well.

  Kate Hopkins
a year ago
I ve been coming here for the past two years to get my out-of-state emission tests and safety inspections done. They do a phenomenal job and really care about their customers. You might pay a little more to come here, but it s well worth it.Services: Auto emissions testing, Vehicle safety inspectionServices: Auto emissions testing, Vehicle safety inspection

  Diane Webster
5 years ago
Had a great experience ! Brought in my daughters car, and Will was awesome. He first asked me what I wanted/needed to do with my car, and I ve never been asked that - just told what I needed. He sends pictures of what s wrong and of the progress. He explain things in layman s terms but not like I was naive. Overall good trustworthy place .

  G E Miller
2 years ago
Will has done some work on my 2002 Toyota before. Excellent work I might add.Wills Auto Repair is now my Go To Garage!!!They did a Rack & Pinion R&R and my SUV is driving like it is brand new!!! I got it new in 2002. It is driving superbly thanks to Will and crew!!!Services: Auto engine tuning, Engine repair, Oil changeServices: Auto engine tuning, Engine repair, Oil change

  Tyler Harvey
3 years ago
Will did excellent work under a tight timeline. He was able to quickly and fully solve a problem I had that a previous mechanic had misdiagnosed and spent several hours trying to work out. His shop is fully contactless right now for COVID safety and he is very good at keeping you informed about the status of repairs and explaining issues.

  Adam Concord
a year ago
Quoted me used and new prices. Was done within a few hours for an alternator replacement. Got me in without an appointment. Did what I asked for and nothing more. Thanks for taking care of my car guys. I'm grateful to be getting back on the road.

  L. R. Ross
5 years ago
The owner, Will, is a no-nonsense, helpful and approachable kind of person. He explained the full issue of the timing chain to me instead of simply stating that it needed replacing and giving me a price. He also mentioned other options for my truck. I will definitely be bring other vehicles here as well as recommending this shop to others.

  Marshall Home Group
5 years ago
First I want to say that I am a very picky person when it comes to service my car. I like to feel safe and comfortable with the mechanic trusting that they will be reliable, honest, and offer good customer service and Will's Auto Repair did that an more. I highly recommend him to anyone. Thank you for exciting my expectations!!

  Austin K
6 years ago
Being new to town and not knowing any good shops in the area, a friend of mine recommended Will's Auto so I figured I'd give it a shot. I wasn't disappointed; great service, pricing was right where I wanted it to be, and I left with my car in much better shape than when it had arrived! Will was great to work with...I'll be back again (hopefully not too soon though)!

  Fran Rosenthal
3 years ago
I would not recommend this shop. I was quoted over $600 for parts/installation for a new starter for my Vanagon. Ended up taking it to the VW shop and they did the entire job for $324. Bosch parts. My van was also parked overnight in their parking lot (on a very visible street) and after they did some analysis of the problem, they left the doors unlocked all night. Also, didn't have the time to put the dash back together before I had to tow it to a different shop. Just seemed to be not very conscientious. Wouldn't go there again.

  Dawsen Chance
2 years ago
Was looking for a shop to do some transmission work on my wife's 1998 Corrolla on short notice. No one was available in town. Will was the last person I called and I told him the issue I was having. He then directed me to check a gasket and spark plugs. I did the work myself that weekend and the problem was fixed.I trust that he is an experienced mechanic and am thankful that he'd share his knowledge.I will likely bring our vehicles here in the future.