Transmission Solutions

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  bbqreviver JackDodd
3 months ago
The manager Tony literally saved our vacation by fixing the clutch on my old pickup after getting towed in from Cottage Grove late one night. From my description of symptoms he diagnosed the issue and resolved it lickety-split and on estimate. Thanks, you went above and beyond, and I'm forever grateful.

  Adam Opoien
3 months ago
I am conflicted writing this review because initially we were thrilled with our experience but here is the story of our recent transaction my wife and I were expecting twins in December so we bought a 2018 Ford Expedition. Well 3 months into ownership we started experiencing major transmission issues, about 75k miles on the rig. Being that we were expecting and the due date was rapidly approaching we were freaking out a little bit. We had an appt with the ford dealer but we couldn t get in until after the due date, that wasn t going to work obviously. We called Tony and he said to bring it by. He quickly diagnosed the issue to be more than likely a failing valve body which had been a common issue in these models. He said they would order the part and service the vehicle in about a weeks time. We were thrilled! What a relief that was and Tony was doing us a major favor with great customer service! So right after we get the vehicle back, my wife goes into the hospital with preterm labor. Luckily we have the vehicle now and we are told to drive it easy as it needs to relearn shift points and whatnot. The transmission was not shifting smoothly but it was somewhat better so we were giving it time. After a couple weeks, I drove it to OHSU for our daughters appt, I lost 10th gear for the whole trip and it was throwing codes on 5th and 7th while putting the vehicle in a low power state. I called Tony and he says bring it by I finally am able to bring it by with everything else going on. He drives it while hooked up to a reader to see what codes are being issued. He notices the malfunction still and tells me he needs to call another guy and then we ll come up with a game plan to fix the issue again. I agree, no problem. I ve appreciated all the help up to this point. I don t hear from the shop for a little over a week so I call and talked to a person for Tony to call me back. No call back. I called a few days later and left a voicemail. No response. I called another few days later and talked to Tony. He didn t really remember our situation which I can somewhat understand so I remind him and he says oh yes, let me look at my notes and call you back. I agree and still have not heard back and it s been weeks. So at this point, I m way too busy with newborns to track them down and resolve this issue. The transmission problems have gotten worse again since service, we are out $1460 dollars they charged us and we are unable to drive the vehicle until our next appt at the dealer in 2 more weeks. So overall I m extremely disappointed with the 2nd half of our experience, communication has been quite poor and I feel the customer service after transaction was completely ignored. I will not take another vehicle back here.

  Greg Annear
2 weeks ago
Good clean shop but too busy if you need your car back in a hurry.

  Patrick Moore
3 months ago
Good Knowledgeable People.Best Transmission Shop in EugeneHas A Large Parts Inventory For The Do it Yourself Folks.

  Elissya
a year ago
My vehicle was having some mysterious issues so I brought it here and after a test drive found out my transmission didn't need service. Turned out to be an engine problem and though they couldn't diagnose it their advice still led me to getting an accurate diagnosis and repair. Their people have good vibes and are so honest that I will definitely be back whenever I do need transmission service. In my experience, honest mechanics like this are rare gems.

  Larry Lake
6 months ago
The best! Expensive. Takes forever to get in. VERY friendly people. I trust them

  Dave Meeker
2 years ago
4 years ago I had them do a complete rebuild my 1988 chevy 700r4 trans, and to this day it still has not leaked! It shifts perfectly as the day they rebuilt it. I am very happy with the work they have done.It was well worth the price, I would highly recommend them.

  DG
a year ago
The transmission went out on my 2009 Lexus so I had a friend replace it with a salvaged one. He didn't quite get it in right and it immediately went out again. Frustrated, I took it to Tony at Transmission Solutions. I heard from other mechanics that he was the best in town. This was right at the peak of his busiest time. It took a long time for him to get to my car but when he did, got it fixed in short order. He even replaced a coil that was shorting. And his price was right on target. I'm so thankful to have my car back again, working in fine order. Transmission Solutions is the only place for me for any transmission problems!

  Kevin Kelsey
a year ago
120.$ hrs to wait, Yeah No thanks !! 4,000.$ For El60E went Across the street 2,300.$ 3 YEAR 36,000 MILE Warranty Don't Waste your money !!! GO TO AUTOGO !!

  Nick Horner
2 years ago
Tony and the entire staff were amazing. When I booked my appointment, and picked up my truck, Tony carefully explained the different options he recommended for my transmission problem. They ended up saving me a lot of $$$ Thank you!Service: TransmissionService: Transmission

  Virginia M. Balbo
3 years ago
A big thank you to Penny and the team at Transmission Solutions. They went out of their way to squeeze us in to check a leak for us when we were traveling through- even though they were very busy. We had called other shops in the area and none of them would even talk to us until 3 days later.

  Lucas Platt
3 years ago
Appreciate the diagnosis I received- several places couldn't figure out the issue- I was advised of a low cost fix I could do myself rather than an expensive overhaul. They took the time to ask the right questions and do a test drive on a busy day. These guys aren't out to just make money- Thanks again!

  Jason C
3 years ago
Everyone there is so friendly and helpful. They are the only shop in town I trust to give me straight, honest answers. They do great work and I can't recommend them enough.

  Elisha Smith
7 years ago
Called for a price on a stall converter and was judged because I was a girl. I asked for a price of the converter and the guy on the phone couldn't give me an exact price and quoted double everyone in town then proceeds to tell me that he couldn't even get my car in for at least 3 weeks. I didn't ask for them to do the change just a price for the converter I need but he assumed and I needed him to do my work and didn't know what I was talking about because I was a girl. Definitely will not be calling them again.

  Carlin Reents
10 years ago
DO NOT GO HERE!!!!!!!! VERY BAD SERVICE, INCOMPETENT EMPLOYEES!!!I took my car here and they supposedly honor AAA discounts, which they refused to give me, and when I got my car back it was $300 more than they said it would be at the very most, and a bunch of things didn't work on my car! power windows, windshield wipers and rear defrost, also a few engine lights were on. When I called to tell them this, they told me to check the spark plugs! what a bunch of idiots! I had to take it to the dealership and have everything reset and tested, when the shop should have had me bring it back and fixed it! Overpriced, rip off, untrustworthy and dishonest work! Please don't go here and make the same mistake that I did! Save yourself the time and money and go somewhere that knows what they are doing!

  Patricia Southwick
6 years ago
I have been having car trouble for quiet a while now, I took it to the dealership to get checked out. They could not Find any problem and sent me on my way. The dealership refered me to the Transmition specialist, the guy came out checked out my car, said it was not the transmition, and gave us some tips on how to fix what he believed was the problem. To top it all there was no charge for anything. I was right in and right out. Really positive experience all together.

  Jason
8 years ago
Have always taken our vehicles there. Never a hiccup. Will always trust them. I don't get the negative comments here. I'm very shocked that someone had a bad experience and that they feel about the company as they do.

  Anthony Cartwright
6 years ago
August 1st took 2007 GM VAN for diagnosis . needs a rebuilt transmission. could not install until Aug 26. called Aug 26 said they would call me back. no call back. called Aug 31 lady answered phone said do not know anything about it.would find out and call me back.no call back.called Sept 1 closed ! wow ! do not know about the quality of their work but customer service is bottom of the barrel. waste of my time .recommended from an auto shop. will not be using or recommending them.

  The Dutchman
6 years ago
These guys hands down have always taken care if us better than any other transmission shop. Tony is an expert at what he does. He has vast knowledge of transmissions and it shows. Even on our big tow trucks it's not an issue. Thank you.

  Darren Clark
6 years ago
I needed a replacement 2-3 accumulator spring for my 4R100. Not a part you can get from local autoparts shops. Called TS to see if they had a spring laying around and was told to bring what I got so they could match it. Was quoted $5 over the phone. Went in and left 5 minutes later with a replacement and wasn't charged (a used part with no warranty expected, F250 shifts smooth now). That is customer service.Also, visit the 'table if horrors' at the back of the lobby. Oh the carnage!

  Dave Moreno
6 years ago
These guys are booked way out for a reason and it's worth the wait. They are good at what they do and honest to a fault. Definitely the best transmission shop in Eugene.

  Tim Magee
4 years ago
I have taken my truck to them a couple of times for different reasons and they are nice honest, reliable and willing to work with you, they also talk to my wife like a normal person...

  Alex Rogers
2 years ago
They know their stuff. Was referred there. I'm happy I was. Saved $$ because they were able to quickly diagnose rather than trial and error as with the prior shop.

  Aiden m
2 years ago
Very happy with my transmission rebuild. Fantastic shop. Good people And great work. 10/10 Would recommend.Services: Transmission, Transmission repairServices: Transmission, Transmission repair

  Chris Webb
4 years ago
Tony and his staff were able to fix a terrible clutch chatter on my classic car that another shop in town wasn't able to get right. My car drives great now and I highly recommend!

  C Phillips
6 years ago
They are super helpful and know their stuff. The owner has decades of experience and can diagnose most any drivetrain issue. They are honest & prices are fair. I thought my SUV had a transmission issue, described the clunking symptoms and owner suggested a tuneup w/new spark plugs first to check for misfiring. Problem solved! This is where many local shops send their transmission and drivetrain work to be done. I take all my vehicles here now for drivetrain maintenance. It takes a few weeks to get on the schedule for good reason...they are the best in Eugene!

  Mitch Lee
10 years ago
I have had two repairs at transmission solutions and cannot recimend them enough, they have came in under there estimates both times, the repairs were dont excellently and most importantly, they answered all our questions and took the time to make sure we understood our problems and there solutions. A great business!!

  Tripp L
3 years ago
Got my truck back and was very satisfied. The best part is it cost less than I was quoted which never seems to happen anywhere

  alex abarca alvarez
3 years ago
I got my truck check by them and they help me with finding what the problem was nice people and helpful.

  Justin Thomas
7 years ago
Very helpful, friendly, did what they said they were going to do, the receptionist was nice, and always followed up with a call.