Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Isabella Stretch-Mendoza
a year ago
Brooks Auto Doctor is the best. This is my second positively outstanding 5 star review for them. I called Brooks needing to get my car fit in asap and Brooks called me back after operating hours to schedule a visit and get me in within the next two days!!!!! I so appreciate Bruce and am thankful they are there for everyone in our community who is wise enough to bring their business to them!Thanks again and I'll be back!
David Garrett
11 months ago
The gentlemen here went above and beyond any expectations.Not only were they fair with the price but their knowledge, professionalism, and expertise surpasses any mechanics I ve ever done business with.I m on at least my seventh car by now and I ve lived coast to coast and places in between.The thing that did it for me though was fixing little things that weren t important but made the car feel like my car again I had a broken knob inside of the car that controlled the vents for the heat and a/c and I also had my license plate taped in my back window because I messed up the screw holes that hold it to the car due to rust.They fixed both of these issues for me without me asking.Well done! Services: Auto body & trim repair, Air & cabin filter replacement, Steering & suspension repair, Vehicle Inspection, A/C installation & repair, Oil change
Todd Parks
2 years ago
This is a great place to take your vehicle. I had quite a bit of work done on my 2006 Mercedes E350 Wagon. I had a mysterious power drain on my battery which was very challenging to diagnose. They worked with me and eventually figured it out. I've had other work done there and they have always done great work. My car is running great. Everyone I dealt with was very nice and I felt they took great care of my car and me. I would highly recommend going there. It's been worth every penny for me.Services: Electrical repair, General repairs & maintenance, Electrical, Auto engine tuning, Engine repair, Oil change
Jim Harrison
a year ago
I have been going to Brooks Auto Doctor for about 7 years for work on my Mercedes ML 320 CDI (turbo-diesel) now with 167K miles. I am guessing I have had about 20 service/ repair episodes with them over the years. The reason for writing a review now is that, in addition to their great work and customer service noted by other reviewers, they have an integrity rarely seen in the service world. Specifically, they will voluntarily tell me things they might have done better even though I had no cause for concern or question. No shop or can always be perfect, this shop will show the responsibility and honesty to tell you the whole story and voluntarily do their part to "make it right"; never an argument or excuse, just very fair accommodation. As a result they continue to have my trust and my loyalty to their service. I think you can be confident they will treat you equally well.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair
Stefanie Chew
a year ago
I love this shop and won't go anywhere else. They are friendly, treat me respectfully, do thorough pre-purchase inspections, take care of all my vehicles, have loaner cars, and backup their work including part warranties. Their paperwork is straightforward, and estimates are close to the final amounts. I just work down the list in order of priorities and get our vehicles back to them on the months they say it needs a checkup or maintanence. I enjoy driving with confidence that my rigs are safe and working properly and I get our vehicles in and out timely. Working with them I have no worries, they are worth the price, and have gone out of their way, over and above, many times for us. My husband refuses to take his truck anywhere else as well, including to the dealership. He feels most comfortable with the techs here servicing and doing warranty work on his new vehicles. I highly recommend them especially Bruce, Josh, Noah and Jeremy- to anyone without hesitation.Services: Transmission, Air & cabin filter replacement, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Engine repair, Vehicle Inspection, Side view mirror repair, Wiper blade installation, Auto maintenance, Oil change
Carol Hetherington
3 years ago
Brooks Auto Doctor came highly recommended to me by three different people. Their shop is very clean ! They are very informative and efficient. I have had my car in their shop for three different repairs and am totally satisfied with their work and reasonable pricing. Thank you Bruce and guys for taking such good care of my car ! I was also given a nice loaner car on all three visits .
suzi clapp
a year ago
I can't imagine ever having to use another outfit to service and maintain my cars. This team of professionals has looked out for me on numerous occasions over the years and have certainly earned my loyalty. My vehicles see substantial use and maintaining them is a top priority. Only the team at Brooks Auto Doctor for me! Honest, dependable, so thorough, fair!Services: Auto body & trim repair, Electrical repair, Air & cabin filter replacement, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Side view mirror repair, Brakes, Vehicle safety inspection, Wiper blade installation, Oil change
Jennie Lindi
2 years ago
I only TRUST Brooks Auto Doctor with my Mini Cooper! Tried 2other places closer to home, however they were not good. Will recommend Brooks to anyone who really cares about quality care for their car.
landon ewing
a year ago
WELL RECOMMENDED! This company did a wonderful job replacing my Engine along with the general mantinence needing done. The crew is really reliable and trust worthy people. Im glad to find someone reliable enough to keep cominh back to. If you stick around the shop, the owner isn't afraid to share stories to pass the time as your car gets fixed.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Oil change
Henri Heidecke
4 years ago
My family has been coming here for several years and Bruce, along with the rest of the team at Brooks, has been a fantastic help. Non of my family have ever had a bad experience with these guys. I have Brooks Auto Doctor to thank for the 270,000 miles I just reached on my '85 Benz. Cheers!
Jamie Barclift
7 years ago
We had a really great experience with Brook's Auto Doctor. They took the time to thoroughly inspect/diagnose our Mini Cooper. The detailed report of their findings was above and beyond our expectations. The best part? They were fair and honest! They didn't try to sell us something we didn't need. I will definitely be going back in the future to have inspections/work performed on my vehicles. I suggest you do the same!
Steve Pringle
8 years ago
I've been taking my Mercedes to Brooks Auto Doctor for over 10 years now. The owner Bruce is very straight forward, no sales talk, no fancy lounge for the customers that you end up paying extra for, just a good old fashioned honest business. They have great mechanics, more than fair prices (much less expensive than my brother's Jag mechanics), and get the job done right and on time. They take the time to explain why a repair is needed, what your options are, etc. On more than one occasion they have accommodated an emergency repair, going above and beyond getting the car road ready when I didn't have an appointment. Great people, great service, I highly recommend them. They are Mercedes experts!
Mel Damewood
8 years ago
I have had nothing but great experiences with Brooks Auto Doctor. I have taken my cars there for years and always get great service and they give me a heads up on things that may be coming down the road. Not only do they work on German cars, but they are also excellent with Toyota, Honda and Nissans. I have run several pre-purchase inspections with them and they saved my bacon a few times by spotting potential issues with cars that I had considered buying. And anytime that something has gone wrong with a repair, which is rare, they fix without question. This shop is trustworthy and has great integrity.
LUKEROTH1015
2 years ago
My Subaru broke down outside of Lowell, and after looking I figured my exhaust had come loose. I gave Brooks Auto Doctor a call, and even though it was after hours they checked it out and helped me out as well! 10/10 recommend these guys:)Services: Exhaust, General repairs & maintenanceServices: Exhaust, General repairs & maintenance
GabrielGLK
5 years ago
This place is great! They ll try to work with your budget and keep you in the loop on everything they are doing. After being disappointed by another local mechanic, Brooks surpasses my expectations! Bruce called or texted me multiple times a day, and fixed my car for way less than the diagnostics at another joint. Definitely recommend and will return!
Z
4 years ago
Exceptional and highest quality auto service shop. Bruce and his team are outstanding. The work they have done on my Mercedes 560 SL was exemplary. Enthusiastically and without reservation highly recommended.
Jim Vandagrift
9 months ago
Had my X5 in here a few times. These guys have done a great job with the repairs. Highly recommend!
Karen McKenzie
6 years ago
These guys are honest, fair and thorough. I was getting an error message on the computer stating I needed to recharge my remote. I had purchased a new remote from the dealership because they said I couldn't recharge it. After several months of still getting the error with a new remote, I took my car to Brooks. They showed me how to recharge the remote with an electric tooth brush charger! I am sold on these guys and I won't take my BMW anywhere else.
Jeff J.
7 years ago
Brooks Auto Doctor is awesome! Be sure to talk to Noah - his customer service is unparalleled! If you take your car here, what you can expect is great, honest care by highly skilled technicians that won't try to gouge your wallet or upsell you on some halogen fluids - come here and you won't be disappointed!! A+
John Schmidt
10 years ago
I have known and depended upon Brooks for almost thirty years. He has absolute integrity and goes over and above. An insight here: I recently used another shop (closer to home) that also has integrity; but there was a miscommunication that amounted to several hundred dollars. After talking, we worked out an equitable solution. I don't know the details of the negative reviews; but I do know the business and highly recommend it.
Andrea Larsen
2 years ago
One of the best and most satisfying experiences I've ever had in terms of vehicle repair/ knowledge. Thank you Bruce and staff for your genuine care and concern and making me feel like a valued customer.Services: Electrical repair, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Oil changeServices: Electrical repair, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Oil change
Dallas Harman
8 years ago
Can't say enough good things about these guys! I've taken my BMW several places over the years but nobody compares, especially local dealerships. Fair pricing, speedy service, and open, honest communication, I wouldn't consider taking my car anywhere else.
Kimberly Couts
8 years ago
This service center is simply excellent. The technicians keep you informed of what service is needed or what service is coming up. they do not over charge with extras not needed. It is worth taking your German car to Brooks Auto Doctor.
Jamie Porter
11 years ago
We've been taking our Mini Coopers to Brooks for years and have always been treated well. Today I needed to bring in the Mercedes for some work and once again was very pleased.
Sherry Pickett
a year ago
They were wonderful to work with . The service was above and beyond great. Highly recommended them to anyone who appreciates great service. They will always have my service.Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Engine repair, Transmission repair, Auto maintenance, Oil changeServices: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Engine repair, Transmission repair, Auto maintenance, Oil change
Paden Tyler
2 years ago
Noah and his crew go the extra mile to help people solve their problems. They run an honest business and are very knowledgeable. I will be a returning customer.Service: ElectricalService: Electrical
Alex Christensen
4 years ago
Amazing staff! They do great work on your car at a honest, fare price. No run around or hidden extra charges and they stand behind there work...
Kelly H
8 months ago
I can't recommend Bruce and Josh enough, just awesome!
Jon Petersen
a year ago
Can't find a better place. The precision is remarkable and service second to known. Highest recommendation. Treat yourself and your care right by coming here.
Melissa DelCarpine
8 years ago
NOAH HAS EXCELLENT CUSTOMER SERVICE SKILLSAND TOOK EXCELLENT CARE OF A MUTUAL CUSTOMERBETWEEN OUR SHOPS TO KEEP HIM ON THE ROAD!VERY IMPRESSED WITH THEIR SERVICE AND WOULD HIGHLYRECOMMEND HAVING THEM HELP YOU OUT WITH YOUR VEHICLE!THANK YOU FROM DELCARPINE AUTOMOTIVE REPAIR INC.IN HOOD RIVER, OR.WORD OF MOUTH IS PRICELESS!!!