Audi Eugene

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Mumey
a month ago
We had the best car buying experience ever at Eugene Audi. From the very start with positive contact from Heath, a follow up video of the car we were interested in from Gabe and finally Dominic closed the deal with his friendly, laid back personality! We spent most of the time getting the paperwork filled out laughing and interacting with almost every staff member in the store. Everyone was welcoming, friendly and thorough. We searched everywhere to find the right car for us and were happy our search landed us at Eugene Audi. We highly recommend them for all you car buying needs!

  Garilynn Cameron
a month ago
Carrie, Brock and Scott were great!!! Love, love, love my new Audi Q3 and Audi Eugene! Great experience and am loving my Black Beauty! Thank you, Garilynn

  Brent Hefley
a month ago
After several trips around town to different car dealerships with either annoying or blase sales people, we were thrilled to find Gabe at Audi Eugene! He was extremely professional and down to earth as was everyone we met in the company. We were shopping for a used car, not even a brand they normally represented, but you would have thought we were buying a top of the line Audi by the way we were treated. I would highly recommend this place for anyone shopping for new or used regardless of price.

  Jamie Grocki
a month ago
I went to all of the major Audi dealerships in the northwest region but we found the vehicle and the deal I was looking for here at this new Eugene location. The staff was very friendly, no high pressure but provided all the information we needed. The people I interacted with was a major reason why I decided to buy here. Our sales person, Dominic was exactly the right person to work with. Several communications well after I bought the car to answer additional questions. He also spent a lot of time with my wife to make sure the car was set up exactly the way she wanted and made sure she understood all of the functions in the car. This is our new go to dealership for all of our future Audi vehicles. This is my 6th new Audi and we love the brand.

  Theresa Wiebe
a month ago
We just leased an Audi Q3. This is our first lease. Dominick did a great job explaining how the lease works. He is very knowledgeable, he listened to us, and he answered all of our questions. Everyone we interacted with was very friendly. Our was a great experience and we love our car. We look forward to a long relationship with Audi of Eugene.

  Mackenzie Stryker
a month ago
I had the best experience here with Heath, Gabe, and Scott. They didn t make me feel pressured into anything I didn t want and they were happy to show me multiple options until we finally landed on the perfect car that was in my budget but still new enough for me to finance! I had no idea what I was doing going into this but they were all so helpful and were great at walking me through everything in terms that I understand. I left today with a beautiful car and I m so grateful for everybody at Audi Eugene for helping me through this stressful process!! Definitely recommend coming here if you re unsure of where to look! I ve

  Matt Barton
a month ago
I was excited we finally got an Audi dealership in Eugene. However, this dealer does provide a very good experience:-I can't believe they have a 3% surcharge on credit cards.-No loaners-No exterior wash (yes, it was drizzly out but it would have been nice to get some of the dirt off)-To replace a valve cover gasket they quoted $1,800I'll be heading back to Bend or Willsonville for my next service.

  Kelli Zbinden
2 months ago
From the time we entered this dealership, through the purchase process, Dominic made our purchase of this beautiful Audi a completely effortless, pleasant and professional experience. We have purchased many cars and working with Dominic was by far the best experience we have ever had. We highly recommend working with Dominic whenever anyone may be looking for an Audi.

  Mel Mumey
a month ago
Great, Friendly service. Heath, Dominicand Scott were knowledgeable and thorough with no pressure sales. We were pleasantly surprised. We will definitely be recommending Audi Eugene to our family and friends!

  John Arle
2 months ago
Just bought an Audi Q5, my first ever luxury vehicle. I m both excited and probably a little intimidated. Dominick Pantle did a fantastic job explaining our options within the Audi line. He listened to us and did brilliant work accommodating questions and concerns. Brock, his manager, did equally impressive work. These young men are very very impressive at what they do and I look forward to a long relationship with them and Audi.

  Angelique Reel
a week ago
My husband and I bought a 2024 SQ5. Jake was the associate that assisted us and he was FANTASTIC! He was personable, friendly, knowledgeable, and did not have the "pushy" sales mentality.Thank you, Jake!The Reels

  steven pedley
2 months ago
After my experience with this dealership, it gave the vibes of a shady Facebook marketplace deal than that of a reputable dealer.My family & I flew in from NorCal to purchase a used truck and drive it back home. Our salesman was super accommodating through the whole process and picked us up from the airport.We took the truck for a test drive and upon returning to the dealership, the engine seized up and left us stuck in the middle of the road struggling to get it restarted. We limped it back to the dealership while they ran it for codes and said it was good to go. On the second test drive immediately upon leaving the lot the truck started shaking before struggling to pull over to the side of the road. There is no way they did not know there was an issue with the truck considering on there normal test drive route it died twice.After obviously deciding not to buy the truck. I asked for a loaner vehicle to at least explore the city and make the most of the trip with my wife and 1 yr old son. This was denied by the manager. As well as any compensation for my trip, for a vehicle that never should of been up for sale.Upon the salesman telling his manager what had happened, there was no apologies or any form of remorse. Hell the manager never even came out of his office which was 10 feet away from where I was sitting.As an active duty military member, I can say that the leadership at this dealership operate WITHOUT ANY INTEGRITY or care for the customer. I would question the quality of any vehicle purchased from this horrible place.The Audi standard seemed to SKIP over this dealership.

  Shehzad Jinnah
a month ago
Great customer service hands down. Dominic Pantle was excellent. Had great insight and knowledge about Audi and he was the sole reason I ended up buying the car which I truly love no doubt. I wish the new dealership well.

  Paul Wesley
a month ago
Very awesome experience. Everyone one treated us like family. There was no pressure unlike other dealer ships we had been too. We were treated with respect and kindness. Best experience we have ever had buying a vehicle.

  Michelle Ellison
a week ago
Everyone was so great at helping me! From my trade in to driving away with my new SUV. They were all friendly and gave me the upmost best Customer Service I have ever had a dealership.

  Randy Johnson
a month ago
Really loved working with Gabe and Heath. They were so professional and helpful and honest. Felt well taken care of, and would absolutely recommend them for anybody looking for a car.

  Jacob Favreault
a month ago
A pleasant and professional experience with a neat and clean showroom. A variety of models are visible, and there are members ready to greet you when you walk in the door. I have not purchased a vehicle from them, but the rest of the experience was amazing.

  Laurie Cook
2 months ago
Purchased a used car. Everyone was so nice and we didn t feel pressured. Carrie our salesperson went above and beyond to make us feel confident in our purchase.

  Alan Cooper
a month ago
Jacob and the rest of the team were excellent. They really went above and beyond to earn my business. If you re in the market for a new Audi, talk to these guys first.

  Jennifer Strauch
a month ago
Driving through Eugene to PDX during some recent inclement weather. No windshield washer fluid. Stopped in Audi Eugene for a top-off fluid service. No charge! Much appreciated.

  Kevin Primerano
2 months ago
Possibly the easiest buying experience I ve ever had. Everyone was incredibly helpful and responsive. No games, no long wait to take delivery. I ll definitely return for my next purchase.

  Jared Sherr
a month ago
Super friendly people. Buying my (used) car was easy enough without any hassle. My car was super cleaned when I picked it up.

  Katie Beach
3 weeks ago
Service department was amazing! Helped me with my Q7 and were very fast and efficient! I definitely recommend them to anyone with an Audi!

  Connie Wagner
2 months ago
My experience with Tyler Johnson at Audi Eugene was a complete pleasure. He s a real gentleman, honest and very informative of all that my new Audi will do for me.

  Aaron Garcia
3 months ago
The Audi technician said they couldn t fix my car which was incorrect. They also said they would take my car for free since they couldn t fix it. We asked how much they give us for the car they said nothing then I asked for my keys that they lost . Which pissed me off and I went to the one in Wilsonville they took my car did diagnostic and fixed the problem. Which shows me that technician was inexperienced enough or tried ripping off since the part that was discontinued wasn t at all. Also not even the right part for what was wrong with the car. So as suggestion please stay away from here. The guy that was at Volkswagen working on Audi s now works here and was the one who worked on it. If you wondered what the car was in for it was for check engine. Which the Audi technician said it was tiptronic circuit board. Which wasn t the problem the problem was a simple transmission switch that the Audi in Wilsonville fixed. Which the people in Wilsonville were the best love them hands down. But here worst customer service and technician ever.

  Eric Kelly
2 months ago
Not impressed by the service department. They are more worried about making money than they are earning a customer. First impressions are worth a lot, only reason I would visit is to get a recall done unless you want to get charged double and harassed with the same question multiple times. No means no

  Sarah Manwill
2 months ago
Dominic was truly the best sales person I ve ever worked with! 10/10 recommend!

  C H (x2fer)
a month ago
Our sales agent Tyler was very pleasant and helpful throughout the car-buying process!

  Kevin Swarner
2 weeks ago
Great service! No pressure on buying. Jake made everything smooth and easy.

  Kim Metzger
a month ago
Sean, Gabe, Brock and Scott were excellent to work with! Highly recommend Audi Eugene!