Loughead's Automotive & Towing (AAA)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  JODY
a month ago
What a great company. We had a flat our trailer on I-5 Southbound. They responded to our call and fixed the flat and we were on our way.Great customer service and if I lived in Drain they would have all my business. This is what good old hometown service used to be a d I see it is still alive and well in Drain, Oregon.Great JobRichard and Cathy Sanstrom

  Nora McDougall-Collins
5 months ago
My husband has a military disability and has to stop every couple of hours when we travel. We stopped at the nice little combination coffee shop/ laundry so he could walk.When we tried to start back up, the truck wouldn't start. Even though they were super busy, a couple of guys stopped by on the way to another job. It was just air in the fuel line, which they took care of right away.A perfect Veteran's Day gift for a disabled vet on his way to see his grandson who just graduated from Marine boot camp in San Diego!

  Mari Helm
6 months ago
I have used Loughead's for a few years now and I've never had a bad experience - only very positive ones. I've used them for repairs, maintenance, towing, and lockout. Across the board I've had great service. Patrick is respectful and professional and does his best to educate me about my autos. The boys are awesome, always do a great job, and I fully trust them. Prices are reasonable considering parts and fair wages. Would recommend to anyone in the area - for any automotive need.

  Mister Eman
a month ago
Hiring this place to do anything just means putting everybody at danger. Asshat in a tow rig on I5 driving like a highschool knuckle head in his mom's civic. Pouring rain heavy traffic cuts me off so I flash my lights reminding him I'm right here, this guy's extra chromosome tells him it's a good idea to flip on his rear facing work lights so now nobody behind him can see on the freeway in the pouring rain. Proceeds to do 80+ weaving in and out of traffic. Not really the kinda driver I want on the public roadways at all let alone hauling my car around. Pass it on to your driver on I5 North of Coburg at 8pm on 2-28-24. While in a company vehicle you represent the company in every thing you do.

  Michael Travis
2 years ago
Had a breakdown on I5 near rest stop south of drain. AAA had a hard time dispatching other companies to tow out to Yamhill County on Saturday. Loughead accepted the request and made every effort to improve the rest of the day. Driver was friendly and knowledgeable, they had a great truck and flat bed to transport my '99 grand cherokee. I will definitely choose to do business with this company in the future.

  Arreana Klein
a year ago
I d like to start off by saying how thankful we are you helped with our situation. Longhead Automotive made a crazy situation so smooth from start to finish. Also I d like to shoutout Aaron & Chris, they were a huge huge help. Not only did they make us feel a part of the family but got to share some memorable stories along the way. We came from out of town and they still will have another loyal customer just from this experience. If you are looking for honest, trustworthy and kind hearted people, This is your place.with love,2012 ford transit connect!

  Rebecca Franzke
a year ago
I cant thank this company enough. Late on a Saturday night, my son blew a tire along Hwy 38 as he was headed home to Portland. There was very little my husband and I could do being so far away, but try to talk him through the process (he had done it before but with another set of hands to help and this time he was on his own). His jack wasn't working properly, so I started calling roadside assistance. I was referred to Loughead's Automotive and Towing after calling several other roadside assistance company's only to be told they weren't servicing the area my son was in at that particular time. Laughead's was there within 15 mins, assisted with the rest of tire change, and my son was on his way back home. I even received a follow up call letting me know the tire change was done and he was back on the road. Wonderful people that truly care about their customers. I would highly recommend Loughead's Automotive and towing.

  Connie Dyer
9 months ago
Chris and Ronnie came for AAA to tow my car to a repair shop from Cottage Grove to Eugene there was a horrible scraping noise and I thought something bad had happened to the undercarriage. Chris looked under the car as I was bringing it out of the drive to make it easier to load on the tow truck. He found that it was a loose plastic skid plate hanging from one screw and scraping on the ground. So he unscrewed the other side and removed it. As you might imagine these guys are my heroes now first because they thought to look and second that they took a couple minutes to fix it and saved me a LOT of trouble.

  Elizabeth Drew
a year ago
My aunt and uncle needed a tow from cottage Grove to jc so I called AAA and was told it would be a 2hr wait and it sure was there was a problem with the call being put in the system so the driver kevin finished what he was doing and came and got us. He's a very nice and polite guy and very attentive to what he was faced with and made a clean and fast drop off. Thanks again kevin.

  Claudia Gray
2 years ago
Thanks to Patrick Loughead and his crew for the prompt help with my sealed very dead battery in my Kia soul. They had to special order a replacement and installed it asap, for a fair price, and got the job done! This is the 3rd time they've helped me. Every time has been a very good experience. I definitely recommend them. Thanks again guys! Five stars!!Services: General repairs & maintenance, Brakes, Battery

  Tyson's Account
3 years ago
Patrick Loughead and Kinsey his daughter are by far the best service reps.!

  Jason Waters
4 years ago
Our driver was very helpful when we really needed it. He travelled much further than we could have expected to tow our rig from the McKenzie back to Pleasant Hill. He was quick, professional, and very accommodating during a stressful time. More than happy to recommend their services to anyone in the future. Thank you.

  Marty Carp
4 years ago
My wife and I were traveling from San Francisco to Seattle and made a stop in Cottage Grove. When we were ready to go to dinner I found that we had a flat tire. It was already 6:00 pm and after driving the distance I wasn't in the mood to change the tire. My wife suggested calling the AAA help line and they connected us to Loughead's Tow Service. After reasonable wait due to the hour a very nice capable young man came to take care of the situation. The spare was on the car and we were off to dinner is very short order. Thank you for the very fine service.

  Lilian Shepard
3 years ago
Bought a used car, took it to Lougheads for a checkup. They found a few things and fixed them. They kept in touch, explaining what and how much. I appreciate when a mechanic tells me what needs to be done now and what can wait. Friendly people and good service. Found my car shop!! Thanks Patrick!

  Samantha Morris
a year ago
These guys are the best! I would recommend them to anyone. My car broke down in Drain and I was 100 miles away from home. It was a very stressful situation but they really did help with making it easier for me. Wonderful people.

  Tim Douglass
5 years ago
We blew a heater hose out on the freeway and Loughead's came and got us on a AAA tow. They were fast, friendly, and efficient. As a bonus the driver actually helped me replace the hose in the parts store parking lot! Service well above the call of duty. First rate to deal with.

  Sydney Uebelacker
2 years ago
My car was towed from my home to an auto shop outside of Eugene. Half a tank of gas in the car. When it arrived at the auto shop, they said it was bone dry. Somewhere between my home and the auto shop, half a tank of gas went missing. Hmmmm. No issues with any sort of gas leak. The fuel was stolen and siphoned from my car. The driver was Kevin.

  Leah Cruz
2 years ago
Kevin is the best! My poor elderly ford broke down outside of Albany. AAA dispatched lougheads towing and kevin quickly got me hooked up and home all the way to cottage grove safely and professionally. Thank you, kevin!

  Chongolio
5 years ago
Friendly, prompt and quick! My school bus blew the tread on a rear dually. The tow driver shows up well within given time frame. He was cool, friendly and came with everything needed to get the bus back on the road!

  Rubel Lujan
3 years ago
Excellent service. Excellent customer service. Great pricing. Would recommend to anyone needing service. I was getting the runaround with my insurance so I called Lougheads. Pat gave great courtess service and felt our frustrations. He suggested AAA I'm going to sign up when I get home. I give Lougheads 10 stars. Thank you

  Dena Tolchinsky
3 years ago
I ran out of gas, no station anywhere near. They got there sooner than expected, it cost less than expected, and they were more courteous and professional than expected. I would definitely recommend!

  Branden Mollett
4 years ago
They stole every possession I own from me. My clothes my underwear all of my daughters memorabilia all of my personal possessions my hygiene products all of my fishing gear and my bow. They were very unethical and highly disrespectful.

  RedEiland
4 years ago
Highly recommend this shop. Never had an issue they couldn't figure out. Be sure to call to get an appointment. They also offer towing if you need it

  Lyle Nussbaum
a year ago
Excellent service. Patrick and the crew did a Great job getting my old little subie going again. Thank you!!!.

  Melissa Quimby
3 years ago
Used Loughead's for a AAA tow. They were prompt and awesome. Highly recommend them.

  Nathan Bailey
3 years ago
AAA dispatched Loughead s to tow my vehicle and Blaine arrived in less than the estimated time and was friendly and went out of his way to help beyond just the tow. Thanks!

  Deb Ingram-Flodeen
2 years ago
Great service... they picked up my vehicle and left it at Jeremy McDaniel Automotive for me

  Tabitha Messenger
3 years ago
Best place ever! Super fast, honest & Down to Earth.

  Kelly Kremer
3 years ago
The place is a RAT INFESTED DUMP.I WOULDNT LET THEM WASH MY CAR.

  Nathan Rausch
2 years ago
Good place good people quality service