NAPA Auto Parts - Cottage Grove Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carl B
3 months ago
Andy and John are so good and helpful. They make things so easy. I bring all my high-performance rigs here. It's what you hope for in an autoparts store that you almost never get.

  Michelle Hatfield
10 months ago
Wonderful customer service! The guys that work there are great. Tacoma has great knowledge and experience, was very helpful.

  Sunshine
5 years ago
Do you not come here they will scam you! They do not warranty their products or return with receipts!I bought items from the Napa this morning with a receipt in hand and they refuse to return even the receipt says returns with receipt.

  Me Benny
3 years ago
Third strike and you re out! I used to go to Napa in Salem because those were the guys that could always find and get my parts. This is the third try at this store for fairly basic parts for my pickup. The guy punched in the Ford part number I had, it didn t cross in his computer, so he just says sorry, we don t have it . I m done waiting my time stopping here.

  Melissa Ladd
3 years ago
I was very disappointed with the customer service. This was the first time I had been into this store. The part I needed was a basic headlight that was double what I had paid for 2 weeks prior (at another store) and the guy all but accused me of lying about the price and as I was outside trying to get the part loosened he stood inside and watched me until I drove off and shut the lights off and left. I will not be returning again.

  Gothic Airbender
6 years ago
The other night our truck urgently needed a new battery and when we got there they where starting to close and as soon as the owner saw that we where in trouble instead of saying we're closed sorry, he was so nice that decided to help us out instead and when we bought the battery he did all the changing for us no questions asked. I highly recommend this Napa, great quality parts and they're very very helpful and treat you really good.

  christine swann
5 years ago
I stopped in here because we needed a new battery. My by friends battery had a defect and was still under warranty. I took it in and both men at the counter argued that it was not a defect and refused to exchange the battery for a new one. This was not the first Napa we had issues with. Finally we found a Napa in Springfield willing to exchange and apologized for the behavior of the Napa store in cottage Grove. I guess if you need the parts go, but I'm sure you can find them somewhere else for a few bucks cheaper and friendlier staff

  David Galassini
a year ago
Great stock of everything and very helpful staff. Love the new ownership!

  Rob Williams
2 years ago
Great. They were able to find receipt log for the shocks id bought there 8 mos ago that had a year warranty on them.!!!

  Brian Kasner
a year ago
Napa auto parts has been there for me for years, very dependable, knowledgeable people. Thank you Tom.

  James King (gimking)
6 years ago
All the workers here are knowledgeable and helpful. There is a real small town feel here, talking to the employees is half the fun.

  Frank Hammond
6 years ago
Cottage Grove Oregon Napa always the best. Bob Young is the greatest, Thanks Bob

  ronnie vance
6 years ago
Tom is always helpful and if they don't have it they will tell me who does

  Ryan Nelson
4 years ago
The staff is always helpful and they carry a good selection of parts.

  David Forrest
a year ago
Great locally owned shop.

  Brandon Work
6 years ago
Friendly, knowledgeable staff, good selection of everything.

  Jim
6 years ago
Good quality auto parts kind of spendy

  Ken W
5 years ago
Friendly, helpful & reasonably priced.

  Jarvis Jensen
2 years ago
Staff was very helpful!

  Terry pershall
5 years ago
Good service very helpful.

  David Moss
3 years ago
Tom nice nice guys behind counter

  Donny Simons
4 years ago
The guys here will go out of their way to help

  bryan covert
2 years ago
Old school. Love it

  Christie May
4 years ago
Always great service!

  Carolyn Ripley
2 years ago
Friendly