Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kim Lewis
7 months ago
We were traveling from Idaho to Central Oregon when our alternator was going out. We got into Burns and immediately went to Ford Dealership and they got us back on the road in a few hours! Thank you for getting us back on the road safely!
mark moore
9 months ago
As advertised. They work hard to earn their consistent, one-star rating.I recommend going to the truck stop in Hines for automotive repairs. Those people (Allison's?) provide excellent service.
Lisa Dreher
a year ago
A huge thanks to Brian and his crew in service department! We were traveling across country and noticed a small leak in our coolant overflow reservoir, and they had it repaired in less than an hour. It was awesome to have the grand tour of the historic facility, provided by Ted, and learn about the direct connection to Henry Ford and how the dealership came to be. What a gem in the middle of Oregon!
Jennifer Cox
a year ago
Our 2005 F-250 wouldn't start after shutting it off for roadwork outside of Burns on our way home from a month boondocking in Montana. We were towed to our rv park and we called Burns Ford first thing the next morning. The service manager, Brian, said to bring it down and they'd try to get to it right away since we were stranded. By mid-morning the next day we were back on the road again with the problem identified, fixed, and tested! Their attitude and professionalism are top notch and if we had to break down anywhere I'm glad it was there!
Kevin Schmidt
6 years ago
Burns Ford Dealership is a great place. I live in Hillsboro Oregon and my brother and I were traveling to the Steens to antelope hunt. This year has been so warm and this hunt was in August. The air conditioning went out in the Ford F150 and the trip was miserable so far. The temperature was in the mid 90 s with no sign of a let up and the cab temperature was warmer. I did a Google search and found out there was a Ford Dealership just two blocks away. I called and talked to Louie and he said bring it in. I know they were busy and there was a constant flow of people coming through the service desk. Louie was a traffic coordinator getting specialist working on different cars. The waiting room was nicer than the two dealerships in our area. Air conditioned, leather seats, coffee etc. Since it was so hot and since we just had lunch we just hung out in this very nice waiting room. We were kept posted on the progress and enjoyed talking with several locals about hunting and cars. In way less time then I expected the diagnosis was done, parts installed and we were on our way. All I can say is Louie is exceptional at what he does and this was a great experience and I give my highest recommendation to both Louie and the Burns Ford Dealership for exceeding my expectations in customer service. :0)
Morgan Grimm
6 years ago
Lifesavers! Louie was fantastic! They were busy but got us right in and pinpointed an issue that's been a mystery for years! Great place to stop and get coffee and be taken care of. Highly recommend.
Thomas Gentry
7 years ago
Excellent service in diagnosing & repair of A/C problem.While on a road trip in September the a/c stopped working on our '04 F350. The folks at Burns Ford were fantastic. No appointment,no problem. Fortunatley it was a relativley minor problem but would have made the difference of continuing on our adventure (towing a 27' travel trailer) or returning home immediately. They were great and had us back on the road in 2hrs.
Marty Norton
3 years ago
Waiting for help way to long. Walked around the full store display items, then left. Two people sat at the corner computer talking about differential on a truck. Not a word to me as I sat waiting. Then walked around. Bad customer service.
Wes Baumstarck
2 years ago
I bought a fuel pump from the parts department and it was the wrong one. They informed me that because it was special order I couldn t return it. I asked how could a part be special order when they had it in stock and I was told, because I called it in it was special order. Pretty poor customer service!!!
Patrick Wilke
a year ago
Haven't dealt with the dealership much but has had a couple hard to find parts.LOCATED next to the High desert theater.
Cherish Keddington
a year ago
Love stopping by this dealership on our way to the coast. So friendly and helpful.
Jerine Timpe
5 years ago
Broke down in Burns, OR with our RV. They has us fixed and on the road in no time. Great service, great guys.
Vicki Miracle
4 years ago
Just drove through Burns. Not as desolate as I expected. Nice helpful lady at the post office
Mary Wright
a year ago
Most friendly people and helpful so pleased I would recommend this place to anyone
M G.
a year ago
They are a little slow but fixed it now back with another issue
Jeromy Jenks
3 years ago
Never take your vehicle here for mechanical repair. They ve hosed me over twice now.....total incompetence.
micky hunt
4 years ago
A little unprofessional salesman for quads doesnt know prices? That's weird like ya never sold one
Bryan Montague
a year ago
Ted and his crew are always awesome to deal with
Aubrey Simon
a year ago
They have great customer service
Fadra Dawn
a year ago
Wow way good peoples
Jeffrey Sykes
3 years ago
Great service from these people.
Leon Seely
3 years ago
Good people work there
Doug Proffitt
2 years ago
Super
