Cascade Towing & Automotive Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jon Johnston
a week ago
I read the reviews on this company. They are very very RUDE. I called to ask them a few questions. They wouldn't give me a straight answer. Just the run around. I highly suggest finding a different company to get service from.Because they don't know how to be customer friendly. So do yourself a favor and find a real tow company. I would pay more money rather then use this company. I give them a zero for customer service. A negative 5 Star.

  John L
2 months ago
These people are rude and must hate his job. I tried to ask a few questions and he called me ignorant and rude. What a joke. Whoever answered your phone is the reason you have such poor reviews.To The response: You were professional with my wife. I called to ask a simple follow up question and you immediately started cutting me off. I didn't the same question she did but you couldn't be bothered after telling her were responsible for the vehicle financially. You were wrong or lied. My question is did he produce a title in his name to release it? I found out the answer was yes after spending my lunch at the DMV. So again you're a joke and if you indeed are the owner people should be worried about doing business with you.

  Mardella Creighton
5 days ago
Truly awful people, rude and underhanded. Don't trust,if you notice their responses to reviews ,childless and aggressive, just like their treatment on the phone. Grow up guys ...ps nit slider when urs true Og my they threatened to take review down.....how sensitive

  Chris Davais
6 months ago
Car died on highway 212 in Boring. Called Cascade and reported my location, condition and requested service. Got dispatched to Skyler who called me back almost instantly, verified my location and said he would be there in 15 minutes. Sure enough, 14 minutes later he showed up, spent a good 10 minutes attempting to charge my battery and jump start my vehicle, but it was dead. Quoted me a reasonable flat tow fee to get home, hooked me up quick, got me home and got the vehicle parked in the driveway. No mileage or dispatch fees. Pretty good for 9:30 on a Sunday morning.

  Michael Barnes
2 weeks ago
Super rude drivers. Stopped at an intersection for police car with lights and siren and white semi tow truck blared on air horn and drove truck right up to my vehicle making me think he was going to hit our vehicle with two little kids inside. Scared everyone. The kids kept asking "why did he do that"

  Jake Farrar
8 months ago
I was victim of having my pickup stolen. With the help of Bill. I was able to recover my personal items. At no charge for storing my items. Until I was able to get to his yard that the things where stored. I didn t have a vehicle there so no storage of a vehicle was stored or been recovered. This tow company is fare and reasonable in giving back. Thanks Cascade Towing.

  be_fabulous gv
a month ago
Who I could assume was the owner was so rude got in my face aggressively and was yelling at me calling me a crack head while my children watched. There was a misunderstanding and he had to wait an extra 15 minutes for my husband to arrive ( gps directed you to a different place and my husband couldn t find it) he got inpatient and Threatened to take to take my truck back to the tow yard after I could only give him $800 I ran to the nearest atm and payed him once he got his money he unloaded my truck witch we agreed he load and told me that was a Me problem. He drove off without giving me my receipt I then called him and asked for it he said he didn t fell safe (lol laughable) I am 4 10 and weight 113 pounds . I drove 3.5 hours here after having my truck stolen and impounded to this tow yard. I payed an extra $60 after hours fee for him to help me total came out to $1200. After a terrible experience he only made things worse and I would never recommend this company. This person is poor excuse of a business owner. Take your service elsewhere.

  Adrienne Klock
8 months ago
Poor customer service! My husband and I had an old work truck of ours stolen a few months back. We finally found out where it was located and it happened to be towed here at Cascade towing company. My husband called to try and discuss the details and asked if we could retrieve our items from the truck, he then said I don t know? Okay? My husband then offered the title to just keep it and said I am not going to pay for this truck if you don t give me any info on it, this pansy then replied okay we will just take you to collections and just hung up on my husband! Me, then very upset called him back and gave him what for, for his attitude and behavior!! Poor customer service I just hope this pansy isn t married I would feel very sorry for her or him for that matter!Hopefully this reaches the Owner in response on your reply! Yes I did call you and tell you that you have no customer service skills what so ever and that you re POS that threaten my husband and I for no reason at all! Why don t you take a second and go through your reviews? Mostly 1 star why?? Because you re rude! Who answer their business phone with a shallow hello sorry but that s a red flag right there! And last time I checked this is America and my 1st Amendment right was to speak freely no crime in that. What is a crime is how you as an owner can treat people who try and do business with you and your company! If your reply makes you feel better and helps you sleep better at night I say more power to you! But the rest of your reviews say enough about you! And btw it s which not Witch lol!

  chelsea garrison
a year ago
Most customers aren t happy or enjoyable to deal with from the start so I ll take some of these reviews with a grain of salt. My wrecked vehicle was towed less than a mile from the accident scene and the owner answered my call the next day at 6am. Communication was frequent and quick. Special accommodations were made for me to pick up my vehicle at my own convenience. I ve dealt with other tow companies in the past and had a much worse experience. These drivers don t have the obligation to be courteous when they re yelled at daily for just doing thier job. Does it suck? Yes! But a little patience and kind tone goes a long ways with this company. Be kind- it s free!Service: Car towing

  Jimmy Do
a year ago
Good luck dealing with this towing company. I had my release form also the money to release my car from the lot. They told me if I delete my bad review on their page they will tow the car to a repair for free and help me with the "GAP coverage" since my car is total and their goal is for me to "not pay them a dime." The whole time they ended just holding my car stalling time now past months so they can charge me when I could've gotten my car out within 4 days of hold and had the money up front. Bill and especially the guy Mike are the biggest lying scums you'd ever meet. They will act like they are the hardest workers but will hang up on you over the phone and lie to you saying they will help you and deny it later when you confront them about it. Worst customer service I had experience.

  Stephanie Sapp
a year ago
Nathan (the driver) picked me up and towed me home. Super responsive, polite, and fast. Great price compared to other companies. Also, put up with me after I cancelled the tow then had to dispatch again because my car died a mile after giving me false hope. Highly recommend.Service: Car towingService: Car towing

  Chris
10 months ago
I was involved in auto accident and the towing company that my insurance sent out was a few hours out from arriving and Cascade towing had already shown up . I asked them if they could tow my car at accident scene and they did . The owner did a great job of helping me out and and answering the The questions I had .

  Robin Towle
7 months ago
Thx to all the staff at Cascade Towing for taking care of my needs during a difficult time - the young man that was doing clean up at the accident scene was kind, & courteous. Kudos for doing such a great job on such a hot day!!!Service: Special vehicle towingService: Special vehicle towing

  1More Bootz
9 months ago
This place is terrible. The tow truck driver was super rude to me and even hung up on me twice when I was trying to make arrangements to get my car back. He prolonged the storage of my veichle by 4 days by telling me they were closed (@3pm) and then on Saturday telling me that I had to wait until Monday. Awful customer service, would never use this company again.

  Kiet Lam
a year ago
Worst service ever. My truck got stuck in the snow storm recently with a dead starter, and they pulled out my car without asking, and then billed me $466 to release it from their impound yard they asked me to pay in cash and wouldn't accept card. When I showed up with twenty bills to pay, I asked them for change for the remainder, and they laughed and said no change, taking $480 instead of the amount I was billed for. Absolute thieves.Service: Car towing

  Hien Bowden
2 years ago
RUDEST, POOREST CUSTOMER'S SERVICE I have ever witnessed. If I can give them a ZERO, I would. My insurance company dispatched them to have my car towed to my home after an accident. I was instructed to leave my vehicle and go home. I was never told who was towing my car. Needless to say, the car never arrived to my home. To Cascade's credit, they were given the wrong contact phone number, so they were not able to reach me. But trying to explain this to "Bill" was like talking to a brainless wall. He refused to listen and kept interrupting me. He scolded me for not being with my car and that I should have contacted my "automobile club" instead of him. In the end, he hung up on me and never bothered to take my number or the address to deliver it to. After reading multiple bad reviews, it is obvious this company has an "attitude" problem. Their responses to poor reviews are that of a company who isn't focused on expanding their business. I wouldn't be surprised if Cascade make their money racking up storage fees instead of doing any actual business. They certainly are not making money on return business.Service: Car towing

  Wendy Laney
a year ago
All of the staff I dealt with were wonderful. The driver that rescued me when I wrecked my car was extremely nice. When I went back to pick up somethings out of my car, the driver that met me there was extremely nice as well. 5 stars all around.

  Tara Forman
4 years ago
The owner Bill and the manager, and driver Mike are absolutely amazing. I would never call anyone else. Quick response time, but also they care about your safety and well being. They will get the job done quick and right but also take the time to make sure youre okay. I dont think they could possibly make getting towed any nicer or easier on your wallet and mental health. Thank you guys from the bottom of my heart!

  lisa swoboda mumby
a year ago
Our son was in an accident with our car and Cascade Towing was amazing.They helped with the insurance piece and were truly kind of helpful on the phone as well.Highly recommend them!

  Courtney Lowry
2 years ago
Can t say enough about this company ! My car died at my daughters appointment. I called multiple places that were not helpful . My driver was beyond professional, on time and got me home! This company truly cares about their customers .Service: Car towingService: Car towing

  Rosa Gutierrez
2 years ago
Person on the phone cussed me out after towing my car. They are not willing to to release my car 30 minutes after towing it. They are the most disrespectful company ever to be on the plant earth. They had my insurance info and I was also willing to pay cash to get car and they where not willing to release it. This is beyond sad.Service: Car towingService: Car towing

  Alyssa Lafontaine
a year ago
Came to my rescue within 20mins of calling while all other towing companies had at least a 2 hour wait. The driver was friendly and quick.

  Devon Andrade
3 years ago
This company lies about the dates they tow vehicles on to be able to charge more money. Super shady company, I will be reporting them to the BBB. Guy that works there is definitely very unethical. People like this should not be able to own a business or even be imployed.

  sam mccarville
8 years ago
Terrible service. Told me he only delt in cash. Gave him legal ownership of my vehicle as it was stolen and the wrecked. Two years later I am stilling getting documents from d.m.v. obviously he took my cash and failed to do his job. Very very sketchy company and guy who claimed to be the owner of cascade towing is terrible to deal with and most likely they will rob u blind. Save your money and call a real tow company!!!

  Morgan Andrews
3 years ago
Terrible customer service. I called trying to locate my car after it had been towed and was sworn and yelled at. I had to call multiple times before I actually got an answer to my question. The staff on the phone must have mistaken me for another caller but had absolutely no excuse for treating me that way. Completely disrespectful bordering on harrasment. Avoid this company at all costs.

  Chris Velazquez
3 years ago
Casey was on time, friendly and did what he could to get us taken care of. He even went above and beyond to take our damaged UHAUL dolly to the local UHAUL store after dropping us off so that we wouldn t have to deal with it the next day. Would recommend.Services: Special vehicle towing, Car towing, Local haulingServices: Special vehicle towing, Car towing, Local hauling

  Becky S
3 years ago
I went into a culvert that was six feet deep in a 3500 dually and the tow truck that pulled me out was the same size truck!! He was there in minutes and managed to not high center my truck on the way out of this culvert. That s someone who knows what they are doing. By the way.....we were in about 8 inches of snow.Service: Car towingService: Car towing

  Alize Awesome
3 years ago
The man I spoke to on the phone cut me a great deal I think...Located in Boring but the driver did say that they yard was in Estacada but other than a little miscommucation, maybe on my end I was shook up a bit. I was pleased to have them help deal with my accident to my car.

  Firas Musleh
2 years ago
If there was a ZERO star I would've given them. I spoke to a guy on the phone was rude, hung up on my twice, refused even to give me his name. Hey buddy the customer service is a key. just be a human. I'll never use them ever againService: Car towingService: Car towing

  M P
a year ago
Bill did an awesome job! He treated my daughter like a human being and not just a job. Thanks Bill