Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Benjamin Harris
a month ago
I've been going to Jesse for years. Great guy, couldn't ask for better all around service.
Lane Carter
a year ago
This is a long overdue review. I can t remember how I initially stumbled upon this auto shop, but thank god I did!I have came here for multiple vehicle repairs on different rigs over the last couple years and every time Jesse has quoted me a price, somehow my bill has been less. And honestly, his quoted price has still beat other shops What I appreciate the most about Jesse s work is that he has a very conservative approach to the way he does auto work.Jesse says let s start with this, and if this doesn t work, we ll go from there. In this industry, a lot of the time auto work is theoretical. Not everything is cut and paste. So instead of signing me up for a bunch of repairs that I don t absolutely need, he s gonna get me out the door as cheap as possible.That being said, I really do trust this guy as a mechanic, and even to give me a good deal.Whoever is friends with Jesse in his personal life is a lucky to have him as a friend. My wife and I always joke about hooking up our single women friends with him, he s literally that goodNo doubt I ll be back in when I need auto services
Larry Dungey
6 months ago
Go in next week but Jesse seems like a very trustworthy guy who I want to do business with
Andrea Metzler
a year ago
Can't recommend them enough! They are so kind and are honest about the work your car needs. They have worked on two of my vehicles and the pricing was very reasonable. I will definitely continue to bring my vehicles here in the future.
Jonathan Daniels
2 months ago
Lots of family and friends trusted mechanics. Highly recommend.
Rick Maurer
a year ago
Been going here almost 20 years! Jesse is one of the most honest and educated mechanics in town, hands down! I recommend to everybody and use myself... Townsend Auto!
G B
4 years ago
Absolutely amazing service, so helpful and they were able to get me in and out so quickly. Can't appreciate them enough. They fixed my car up and at such a fair price. Definitely having all of the work on my car done there from now on!
Hillary Carter
5 years ago
Most of my life I've been fortunate enough to have a friend that was able to wrench on my car. Unfortunately, the day my dashboard lit up like a Christmas tree and my car died on an overpass, I didn't have such a friend. As I awaited Triple A to tow my trusty Subaru I panicked, I had no clue where to tell them to take my car.As my mind cleared I remembered someone referring me to Townsend's years ago and I figured why not. I called and left a message, voice shaking in fear that something awful had happened.Despite his bays and his lot being full, Jesse called me first thing Monday morning with a ton of empathy and a diagnosis. Just a fuel pump, no big deal.It turned out not to be the pump, but the assembly, but by trying the pump first he could have saved me a bunch of money. And, despite how much extra work he put into tracking down the issue he didn't charge me extra labor.I was already planning to bring my car in for what I thought was a U-joint issue and once he got my car running he quickly diagnosed it, called me to confirm we should order the part and told me when it would be in. I was delighted when he called me Friday afternoon to let me know that my part had come in and he'd been able to install it before the weekend, though I feel like he's the kind of guy who would have stayed late just to get me my car back.If you don't have a friend who can work on your car, the guys at Townsend's are the place to go because it's the next best thing. Their patience, empathy and care are unmatched. Jesse talked to me like a peer and explained things where I had questions where some mechanics might have assumed ignorance based on my gender. They seem to understand that building trust and earning repeat business is more important than maxing out billable hours on your rig. Fingers crossed they never have to touch my rig again, but I'll feel 100% confident if they need to.
Freddy Gonzalez
a year ago
He gets me in fast and does the job at a great price!I strongly recommend jesse for any of your automotive needs! Friendly environmentServices: General repairs & maintenance, Auto engine diagnostic, Brakes, Auto maintenanceServices: General repairs & maintenance, Auto engine diagnostic, Brakes, Auto maintenance
Stephen Shibley
6 years ago
Excellent troubleshooting of dead vehicle on recent holiday, President s Day, when other shops were closed. Able to receive my towed vehicle, identify problem, fix unique problem and have us back on the road heading home over mountain in 2 hrs. Great emergency service provided at a reasonable cost.Friendly, knowledgeable, and honest.I highly recommend this shop!
Molly Ryan
4 years ago
Jesse is fantastic! He always checks over my van to make sure everything is in great shape. Pricing is fair, repairs are perfectly executed. Would highly recommend.
David Rosebrook
5 years ago
My daughter is attending college in Bend and one evening she called me and said the car would not start and she was stuck. I don't live in Bend and I did not have anyone in Bend that I could contact to ask where I should have the truck towed. So I went on line and read reviews for auto repair in Bend. That is where I found Townsend Auto Repair. I wish they were located on this side of the mountain. Jesse and his team are honest, fair and their customer service is amazing.
T
8 years ago
I have known the owner of this business for 20+ years. He and his partner are as honest as they come. Highly skilled and have saved myself and everyone I send to them thousands over the years. I wouldn't go to anyone else in Bend. Highly recommended!
Starla Johnson
5 years ago
Came to Bend to visit my daughter. As I was rolling into town, my car started making a squealing sound. I called Townsend Auto and Jesse told me to bring it in. He had it diagnosed and fixed within hours at a extremely reasonable price. I was so stoked and was able to spend the rest of my time with my daughter.So so very happy, and God forbid if my car ever breaks down again in Bend, no doubt Townsend will be my go-to. Would recommend in a heartbeat. Thanks again!!!! SJ
Parker Carey
a year ago
Jesse is professional, respectful, and reasonably priced. I would recommend anyone go here for their car needsService: Auto maintenanceService: Auto maintenance
Beau Killett
9 years ago
Great service, honest repairmen and best pricing. I believe Townsend Auto has been a family owned business since the invention of vehicles. :) 99.999% of their business is through be-backs & referrals.
Christene Alvarez
3 years ago
Acceptional friendliness and awesome and honest pricing. I walked in and they took care of me and explained all details. Being a women, I appreciated that. My husband thanked them for taking care of me.
Jayme Brown
9 months ago
Jesse and his staff very professional i.m very happy I made the choice to take my car to his shop!! I will definitely take my car there again If needed..I highly recommend Townsend auto repair very honest you will walk away a happy customer..
Ardie dunmire
3 years ago
I am so protective of my vehicles as this is how I transport my kids! I only trust Townsend to work on my vehicle! Amazing service and exceptional customer care. Always going above and beyond!!!Services: Transmission, Electrical repair, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, BrakesServices: Transmission, Electrical repair, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Brakes
Robert Baker
5 years ago
While on new year s vacation in Sunriver my engine began miss-firing. I needed to return to Vancouver in Jan 2 and NOBODY in Bend would Answeing their phone on dec 31. Then Jess answered my call and agreed to get me in first thing on Jan 2.I spent the next few hours at Sargents cafe while Jesse and his team diagnosed the problem. Jessee worked with the mechanic to change out my spark plugs by lunchtime!This made the difference between me making it home that night!This level of service is unparalleled!
Louie Kraaz
3 years ago
The guys here have always been more than fair and I ve always received great service! It can be hard to find a shop to trust but this is definitely that shop for me in Bend. Great place!
Kelly de Kramer
3 years ago
Great people, great work. Honest, reliable. I used to live in Bend and still drive over from Eugene to have them work on my vehicles.
Trev Gregg
9 years ago
The only place my family takes our vehicles. Great work. Honest prices and helpful mechanics going the extra mile for their customers
Jamey Julius
5 years ago
I've been a customer since 1988. I can't possibly say enough good things in just 1 review. Where do you see any auto mechanic recieving 5 stars reviews.
Rohan Grace
6 years ago
Jason, Jesse & crew are amazing. Best customer service & knowledge around. Recommend to anyone with any car.
Karl Nelson
a year ago
Excellent mechanic. Owner is up front and treats all clients fairly.
Danny Evans
3 years ago
Fantastic mechanics, fantastic guys, great service, great value! They have earned our trust repeatedly and I wouldn't go anywhere else.Service: General repairs & maintenanceService: General repairs & maintenance
Chris McCarty
10 years ago
Great shop, the mechanics do an outstanding job of keeping you in the loop and they stay on budget. Would highly recommend.
Alec Layman
2 years ago
Jesse is awesome. Only mechanic in Bend I bring my cars to.
Jalen Ray
2 years ago
Always quick, fair and honest work can't ask for much else! Jesse is the man!