Kendall Ford of Bend

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marty & Tracy Quinn
a month ago
This was our first time buying a new car so everything had to be explained to us. Derik was great from the start getting us approved and meeting on a Sunday afternoon. The biggest part was just learning how the car works! So many things. He showed us all the features, many of them safety, and made sure we could operate them. We never felt rushed or pressured even when it went later into the evening. Our Mazda CX-5 is gorgeous and we are so excited!

  Jake Dixon
4 months ago
Very recently purchased a vehicle from Kendall Ford with the help of Larry Russell and Beverly Hall. The experience was 10/10 - a breath of fresh air in comparison to my past experiences with dealerships. The process was transparent start to finish and I never felt pressured or taken advantage of from inquiry to purchase. I traveled from Portland to purchase the vehicle and Larry was very helpful in making sure the process would go smooth despite me being from out of town. Larry happily walked me through getting all the correct applications downloaded and paired to my new car. Something I m thankful to have been shown how to do from the onset! 5 stars! Highly recommend!

  Paolo Salanguit
2 months ago
I recently purchased a truck from out of state with the invaluable assistance of Devin at Kendall Ford of Bend. Devin went above and beyond to ensure that I had all the detailed information I needed about the truck, making the long-distance buying process smooth and efficient.His prompt responses and willingness to provide thorough details allowed me to make a quick and informed decision. Devin's professionalism and dedication were evident throughout the process. He even facilitated putting a deposit down to secure the truck for me, which was incredibly helpful given the distance involved and the arrangements I needed to make to complete the transaction.I was thoroughly impressed with Devin's expertise and the exceptional service provided by Kendall Ford of Bend. Thanks to him, I now have the truck I wanted, and the entire buying experience was seamless and satisfying. I highly recommend Devin and the team at Kendall Ford to anyone in search of a hassle-free car buying experience.

  Tami Sibley
a month ago
We drove to Kendall Ford of Bend from the Oregon Coast in hopes of buying a truck that we had found advertised on the Internet. We called ahead (knowing that the weather coming over the pass was expected to be heavy snow) to ensure that the truck we hoped to look at was indeed available. They said that it was, and that they would have it ready if we headed over. We made arrangements and made our way over the mountain. The truck was as expected and the process to purchase was the easiest car buying experience we ve ever had. There was very little back and forth, came back with a reasonable price and didn t load up our payments with a bunch of extra junk. They quickly found us great financing with top tier interest rates, had paperwork ready, and us out the door in less than two hours! Devin our salesman was so awesome and easy going! Please check these guys out!!

  Dianne Strasser
3 days ago
We cannot say enough good things about our experience with Kendall Ford in Bend! They are a straight forward no pressure no haggling dealership. The whole process was a great experience! We bought a used car and had a small problem on a trip. Our salesman Bailey Elliott went above and beyond to get it fixed for us. We highly recommend this dealership and the people that work there. We will definitely go back when we're ready for our next car!

  Bespoke Bride
2 months ago
I recently had the best experience purchasing a new Bronco with Ronnie. I had actually been given the Bronco as a loaner vehicle while my husband s truck was in for routine service and unexpectedly fell in love with it. Ronnie went above and beyond to see if the Bronco was eligible to sell as well as showing me the other options they had available on the lot. I ultimately decided to stick with the original Bronco I d had as an loaner and Ronnie made it happen. She was professional, friendly, funny and efficient af. You can tell she genuinely cares about her customers. Without a doubt the best car buying experience I ve ever had.

  Dwain
2 months ago
Bought new truck here and the experience was great. Devin is a fantastic sales person, very helpful explaining everything about the truck,if he didn't he found out, didn't try b.s.ing his way through. Great all way round, nice selection also.

  Linda Brown
5 days ago
I appreciate the mobile home service call to update my 2020 Escape! So much easier than waiting in the service area as I have a busy schedule. Communication from the dealership was good when the employee was going to be a bit later than the appointment time and all went well. Quick and efficient service.

  Julie Burns
2 months ago
Awesome experience buying a new Ford Bronco Sport at Kendall Ford from Tyran. He was super knowledgeable and answered all of my (many!) questions. In addition, he showed us other options comparable to the Bronco I came in dead set on. Good thing he did too as I loved the other one he showed us so much more, and it was on special! Great car buying experience - no pressure at all and Tyran was a super friendly salesperson. 5/5 fully recommended!!!!

  Sierra Domingo
a month ago
I was very pleased with the service at Kendall in Bend and in particular my sales associate, Devin Long. I recently purchased a new vehicle with his help and I received fantastic, personal attention. I had specific preferences about the vehicle and certain accessories that I wanted included, and they made it all happen seamlessly. If you are starting on your car purchasing journey, start at Kendall in Bend. You will be happy you did.

  Terry Bennett
a month ago
We spent 6 hours with Tyran Mahoney, test driving, selecting our vehicle, and negotiating the price and terms. It was a very good experience. Tyran listened well, knew most of the answers to our questions, but never tried to fake an answer if he wasn t sure. He got us the answers. He clearly explained the differences among our choices, and helped us to a good decision. Thanks!

  guerrillamedia bend
4 months ago
I have been so disappointed with the service I received from Kendal Ford when purchasing a car this summer.First, they told me a 100 (+) point inspection had been done on the vehicle but the battery was 6 years old and kept dying on me. They told me to go to quicklane to get it looked at. There was corrosion all over the battery and not only were they going to put the battery back in without cleaning it - they didn't want to take any responsibility for the battery. After three visits I could only get them to replace the battery if I promised to give a good review online.They also gave me an IOU for a rack system with the purchase of the vehicle. After taking the vehicle back in twice, the rack system is still scratching the paint of my car because it was installed incorrectly. Now they are ignoring my concerns when I try to call their inadequate service to their attention.I have owned Fords all my life. I used to know the previous owner of Kendal Ford - maybe it all went down the drain with new ownership. I will never give Kendal Ford my service again. I suggest no other women, or anyone else give them business. I get the distinction sense they think they can give me worse service because I am a woman.Although my sales person Brian sometimes seemed like he might be advocating for me - over all I got the sense that he was just like every other car sales man I have ever met and didn't really provide the service I had hoped for.

  Daniel Elder
3 weeks ago
We were very happy with our experience buying our new Explorer at Kendal Ford in Bend. We worked with Paul Stenzel who was super easy to work with and made to whole experience very comfortable. Additionally, he's followed up a couple of times after our purchase to ensure everything has been great with our new vehicle which was made us feel well taken care of. I highly recommend this dealership and ask for Paul!

  J Lavin
7 months ago
I had a great experience buying a new-to-me truck from Jared and Bailey. They tag-teamed to help me over a few days as I considered F-150s, explaining the features of different models and years. I came in not knowing much at all, and really appreciated their patience and guidance! I ended up driving 4 trucks over 2 visits, and after a lot of thinking, finally settled on the perfect one for me and my family!The entire experience was great, and I'll be back at Kendall if I ever replace this truck, or for another vehicle! Thank you, Jared and Bailey!

  Seurina Vinovich
7 months ago
I was extremely impressed with my sales person Mark! He was very knowledgeable and explained all the features the Mach e offered. Mostly, I appreciated being treated with respect and professionalism. There was never a single moment where I thought, if I was a man . I left the dealership in my new car and a more than fair deal! Thank you Kendall Ford of Bend!

  D ML
a month ago
This was the Best car buying experience I have ever had. I was very clear and to the point about what I wanted regarding price and warranty. Mark and Corey worked with me and got me exactly what I needed. I never once felt any pressure. I had all warranty offers explained to me but again there was no pressure. I was in and out driving home in just a little over an hour.My future car buying will always start at Kendall Ford in Prineville !

  Kathryn Benner
2 months ago
Derik at Kendall Mazda was the perfect person to work with when trying to decide what car I was going to buy. There were a lot of choices, but he listened to what I wanted and and what I valued in my new car. From features to price point, we were able to narrow in on the right car for me. He was friendly and approachable (and not your pushy salesman!) and did everything to make the process smooth. I did not feel rushed and all my questions were answered. I can t say enough about what a positive experience this was for me (even with my 3 year old in tow). I love my Mazda, but also love that there are good people working there too!

  Kacy Reed
a month ago
We bought a new Bronco from them last week, our sales rep was Larry and it had to be one of the better car buying experiences we've had. We never felt pressured to buy anything and when we couldn't find the one we were hoping to look at on the main lot Larry took us around to the two overflow / detailing lots to find it. The whole time he was very knowledgeable and friendly. In the end we ultimately bought the first one we had seen on the main lot. The purchase process and finance department was smooth and quick, utilizing digital tech to go over paperwork and signatures. If I find myself in the market for another new vehicle I will definitely look here first.

  Aden Kailin
3 months ago
We couldn't resist giving props where they're due. The car-buying experience with Derik was like finding a diamond in the rough unexpected and totally brilliant. His infectious energy and humor turned what's usually a snooze-fest into a standout memory.First off, major kudos for being genuinely personable. He made us feel less like customers and more like friends on a mission to find the perfect car. His upbeat attitude created a vibe that we didn't know was possible in a car dealership.Let's talk expertise Derik is the Mazda maestro. His knowledge of the CX-5 was so on point, it was like talking to the car's personal biographer. Every spec, every feature he had it down to an art. It's clear he is not just selling cars; he s selling an experience, and man, did he sell it well.Lastly, thanks for being patient. Derik didn't rush us or push us into anything. It was refreshing to feel in control and not pressured.So, Derik, you're not just a car salesperson; you're a car matchmaker and a genuinely good dude. Kendall Mazda struck gold when they got you on the team. Keep being awesome!Aden and Dacia

  Nicole Fredrichs
a month ago
Our family recently purchased a truck at the newly opened location at the corner of 3rd and Reed Market. As soon as we arrived on the lot, sales staff made us feel welcomed and comfortable in a very low pressure environment. With our two crazy children running around, staff made every effort to accommodate our curiosity while maintaining patience and understanding. Jarred Ames is an all-star in our eyes, making it easy for us to drive away in a beautiful truck.

  Alani David
3 months ago
My experience at Kendall Mazda was awesome! Brian was super informative & braced the cold weather just to help me find the perfect car. He was super understanding & patient even when I was being indecisive. If you're looking for a car, let brian be the one to help you!Tim was awesome & was a joy to work with. He's super funny & gets you in & out with paperwork! The workers at Kendall Mazda are awesome, thank you guys for an awesome experience!

  Lisa Pierson
a month ago
The best experience I've had purchasing a truck. I would highly recommend Devin Long, not your typical car salesman!

  Michelle Johnson
a year ago
The experience I had purchasing at Kendall Ford was Amazing. The two sales representatives "Bailey and Tim" exceeded my expectations and helped me find the perfect vehicle for my personal needs. A "2020 new/used Ford Escape" with low, low miles! They really listened to what I truley wanted in a vehicle and made it happen for me in a few hours. With a focus on the brand, year, price, Fuel efficientcey, safety and monthly payment. The whole experience was easy and fast. I couldn't be happier with my new Car or the quality of this this dealership.I definitely recommend this place if you need a new or used vehicle in central oregon.

  Thomas Carvajal
a month ago
Just purchased a truck from Paul Stenzel and I greatly appreciated the transparency and easy process. I'm extremely happy with the overall price and mileage. It was nice walking in and having someone focus on what I actually wanted rather than what he might sell. I also really appreciated being handed the Carfax rather than trying to dig for it myself. Thanks Paul and good luck in the Carolina's!

  Tatiana Haverly
3 weeks ago
This car dealer was highly recommended by a close friend of mine.Everyone I encountered was very helpful, courteous and friendly. Paul Stenzel in particular, answered all of my many questions and together, we were able to find exactly what I needed. He hands down made the buying process a breeze.

  Hannah Johns
3 months ago
This is the second time I have purchased a car from the Bend, OR Mazda and I had a great experience both times. Devin Long helped us this time and was so kind and knowledgeable. He didn t pressure us which was something I always appreciate, and was able to get the numbers very close to what we were expecting. Overall an awesome experience & I would recommend working with him if you are in the market for a new car.

  Razor Ramone
6 months ago
I worked with Brian Couraud on a purchase of a Lincoln Aviator. Brian was a lot of help. Being from the Boise area, Brian was nice enough to provide me with all the detailed pics, videos and assurances I needed to make the 10 hour round trip with confidence. We worked together on a predetermined value for my trade in and the process was smooth. I'll keep these guys in mind for my next purchase.

  Alex Pineda
a month ago
I've recently had the pleasure of working with Mark Philbrook at Kendall Ford in Bend, OR, for the second time in less than a year, purchasing a new 2023 F-150. Mark's approach to car sales is nothing short of remarkable. His helpfulness during my first purchase made it a no-brainer to reach out to him again. True to form, Mark was fantastic easy to work with and incredibly responsive. No question was too big or small; he was always there with a quick and helpful reply.The dealership itself mirrors Mark's professionalism. The showroom is clean and organized, with a welcoming team that's always smiling and ready to assist. The atmosphere is rock solid.Mark truly went above and beyond, walking me through the trade-in process for my two vehicles at fair market value, and even driving 20 miles back with me in my new F-150 to pick up one of the trade-ins. But he didn't stop there; he also took my new vehicle back to the dealership the following week for a leveling kit and new tire and wheels service I've never seen matched. His follow-up to ensure everything was perfect even after I returned from out of town was the cherry on top.I'm blown away by the level of service and commitment shown by Mark and the Kendall Ford team. If you're in the market for a new vehicle, do yourself a favor and visit Kendall Ford. Ask for Mark Philbrook; you won't be disappointed. An absolutely amazing car buying experience from start to finish.

  Roopal Khokhani
6 days ago
Mark Philbrook was a pleasure to work with at Kendall Ford of Bend. The whole process of placing the order to receiving my F-350 was very professionally handled. I would highly recommend the dealership.

  Dan Ransom
a month ago
In November we had the dreaded cam phaser replacement service for an F150 done at Kendall at the cost of a few thousand dollars. Immediately after leaving the dealership, our truck began throwing the exact same codes we had serviced it for. We were told there was a 2 year guarantee on the work, and they'd fix it if any other problems arise. We waited weeks to get the truck in for service again, only for them to insist that the exact same codes we originally had problems for are not actually related - and they are refusing to honor their warranty for work done a few months ago.