German Master Tech

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kiki Bittner
4 years ago
Our car broke down while on vacation in Bend. Master Tech ordered parts right away and had our classic car running in a few days. Very professional, well priced and fast service. The shop is extremely clean and like a museum for cool foreign cars. Since we have property in the area we are in town a lot. This will be our go-to place for our cars!

  Melannie Mosby
6 months ago
Best mechanic I have found for my Mercedes! They are an honest, high-quality shop. I refuse to go to the dealership anymore after a few very bad experiences. German Master Tech is different. They really care about your vehicle and help you understand what is needed. They never try to talk you into more work than is necessary. Check them out if your European car needs some work.

  Silvio Pezzopane
4 years ago
My 1975 914 has been with me almost 45 years, so I do not take it to just anyone for repairs. I heard about GMT, so I took it to Tim. His crew did some engine, suspension, muffler, and restoration work. The car is awesome, almost like new. Tim is great to work with, and all the guys know what they are doing. They get 5 Stars. You can trust Tim and the guys at GMT. I would not go anywhere else. Thanks guys!

  Beau Turner
a year ago
German Master Tech have consistently taken great care of me and my vehicle. I have had several strange problems with my car before important trips and they have fit me in and fixed the problem even when I did not have an appointment and needed them very urgently. The staff and technicians are top notch, extremely friendly, and always looking out for you the customer with the same care they would a family member. I won t take my vehicles anywhere else, and you shouldn t either if you have one of the makes they service. They are in a league of their own with their service.Services: Electrical repair, Air & cabin filter replacement, General repairs & maintenance, Engine repair, Auto maintenance

  roger snyder
8 months ago
Needed to take my Macan GTS in for its 40k major service, and knew I wanted to steer clear of the Porsche dealership in town for several reasons. My google search surfaced German Master Tech with lots of positive reviews.Met and chatted with Ivan who was truly pleasant and informative. Also chatted with Tim Morris, the owner, and I concluded immediately that all my future business would be going their way.Business was clean, easy to get to, and the cost for the performed work appeared very reasonable.Service: General repairs & maintenance

  Guy Henry
2 months ago
Amazing customer service and mechanics, highly recommend. They've done nothing but excellent work to my car.

  Ron Bruce
2 years ago
When travelling in Central Oregon, my Mini Cooper popped a check engine light and lost power. German Master Tech was able to get the car in for service a few days later. I feared the worst, but they diagnosed and performed a relatively simple repair and had me back on the road the same day. Tim and Kim were great. Excellent service at a fair price. I wish GMT was in my hometown.Service: Engine repair

  Becky Morton
a year ago
German Master Tech is the ONLY Mercedes-repair shop I use in Bend!They have outstanding customer service, they are friendly and worth every dime.Quality repairs with nice owners is hard to come by. 5/5 starsServices: General repairs & maintenance, Auto engine diagnostic

  FRANK BRUIJN
a year ago
Brought them our old Audi A4 Avant. It has over 240k miles. Thought it needed a transmission leak repaired and transmission service. Approved that job, only to find out it was a very slow coolant leak. They fixed the coolant leak and recommended not to do the expensive transmission service. Looking for an honest shop to work on your German car in Bend. This is the place.Service: General repairs & maintenance

  Kerry Brainard
a year ago
Tim and crew are first class. Great people great work on my 1972 911

  J R
4 years ago
This is the best shop I ve ever worked with, bar none. If you like a job done right, as promised, on time, and not have to worry about getting gouged, this is the place for you. No one knows more or has more passion for German cars than Tim. He and all the people there are super nice and great to work with. I gave them a fairly difficult challenge, and they exceeded my expectations, including going over and above to negotiate with my insurance to get proper coverage for the work. I couldn t be happier.

  Sunny BendGirl
3 years ago
Personalized & excellent service, transparency & a commitment to doing it at a top level. Kim, Tim & Crew really care. They have worked on our cars numerous times and have always been upfront communicators on what's needed, options and costs. How is it they make you and your vehicles feel so special? I'm not sure their secret sauce and I bet it has something to do with how much they care. One time, our car broke down right by their shop, after they were closed. We limped over and they were there, trying to do a quick fix and when the car turned out to need more they even gave us a ride home. We have sent many people their way and all were beyond satisfied.

  Lorien Armour
6 years ago
Technical experts with GREAT customer service! Between the time I dropped my car off and got home (~10 min) German Master Tech was able to diagnose a problem another (good) shop wasn't able to. During another visit, there was an issue with a part coming in later than expected and I had a drop dead time I needed a car by - they went above and beyond to ensure I was able to do what I needed to on time. For me, it's not just expert service I'm looking for, but also how companies react and work with you when things don't go as expected. This company and their staff are top notch!

  Martin Thompson
4 years ago
I love this shop. This is my go-to mechanic. You can tell that the people at German Master Tech enjoy their jobs and they are happy people. They are always extremely helpful, friendly and they do excellent work. Even though the labor rate seems expensive, my experience has been that it is no more expensive to take my car here than anywhere else I used to go. I highly recommend this shop. I trust them without a second thought.

  Kaitlyn Rogers
10 years ago
The terms "trust" and "mechanic" rarely occur in the same sentence... but at GMT they go hand in hand.I brought my 2005 Mini Cooper S here when it was long over due for service, was experiencing some intermittent over heating problems, and needed a new battery. I had called a few local mechanics before booking my appointment with GMT, but none if them had experience with Mini Coopers and one was even Googling the issues I was describing. When I called GMT they knew exactly what was going on and had enough experience to accurately estimate what level of service/ parts I'd be in for.GMT provided by far the best auto service I've ever encountered (ever... not just in Bend). German Master Tech brings expertise, professionalism, and honesty to an industry that is all too often filled with filthy mechanics out to take advantage of folks who don't know any better. The owner even took the time to walk me through the diagnostics they ran, things they fixed, and things that don't need immediate repair- but I should keep on my radar during the next service. I will definitely be back for routine service and for future repairs.Thanks German Master Tech!~Kaitlyn

  Matthias710WRX
5 years ago
After terrible service and treatment from the Mercedes dealer working with German Master Tech was a seriously great experience. Scott was absolutely fantastic and kept me updated every two days. In the end I ended up paying $2500 less than The Bend Mercedes dealer had quoted me and got it done in under a week when the Mercedes dealer had said a month.10/10 Highly recommend

  Brad Harbert
5 years ago
Have been servicing my '06 Cayenne S there for awhile now and can confidently say they are the best around. Always easy to get an appointment, very honest, and pricing is extremely reasonable. If you want to pay a LOT less than at the dealer for a better experience, nice waiting area, good coffee, and friendly people - I highly recommend German Master Tech!

  Douglas Maines
2 years ago
They work on my Lotus. Quality work at reasonable prices. They've done a tune up, oil change, brakes and mounted and balanced my tires, fixed reverse that didn't work. Highly recommended for skill, and quality work that won't break the bank. My go to shop.Service: General repairs & maintenanceService: General repairs & maintenance

  Poppy H.
3 years ago
Went here for loads of services and breaks on my Mini Cooper. I mostly trusted them when Scott was there, but when the shutdown hit he left. Six months, $6000 worth of work, and I finally left when something happened that was either gross negligence or done on purpose so they could charge me more money to fix it. They fixed an oil line issue, then really fought me about taking it back (weirdly, over-the-top fought me, as if he was scared for me to drive it), finally towed it somewhere else to find a hose in the area had been disconnected - literally the only issue.The shop is pretty and it feels so clean - which got me in - but their estimates always go up, they always keep your car longer, and i genuinely don t trust them at all.Thanks for ruining my love of my car. I just felt abused by this place in the end. Never able to plan, always last minute rental cars and more and more problems, more and more money. It wasn t like that when I took it somewhere else - it s not the car - it s them.Services: Transmission, Electrical repair, General repairs & maintenance, Engine repair, Oil change

  Dustin Shaw
2 years ago
I had an Audi repaired at Kendal Audi of bend for a warranty part. The part failure caused other problems down the line. Kendal refused to accept that the part under warranty caused any other problems when a quick search on multiple forms will show you. I the guys here check it to see their opinion. They instantly knew the problem and what caused it. They advised me on what should happen. These guys are a group of good natured car guys.Service: Auto engine diagnostic

  marlowe smith
2 years ago
From the initial phone call to bring my car in, I was impressed. They were so communicative the entire time they had my car. They were honest and up front about the repairs needed, & the cost. An absolute pleasure to deal with!!!Service: Engine repairService: Engine repair

  Susanne Schmid
5 years ago
We had issues with our BMW X3 with the "check engine" light going on and off, and some sounds when we turned sharply, after driving to Bend from Ontario (4000km). We stopped by, and Tim proved to be extremely knowledgeable and helpful. Apart from a short tour through his impressive shop, he gave us many helpful tips, and we made an appointment to have the transfer case fluid changed (probably for the first time after 215k kilometers).He did a full physical as well (almost 2 hours) and printed out a detailed report. 170 dollars well spent, we feel much better about driving back to Ontario! If we would live in Bend, he would be certainly our "go to" guy!

  Dave D
9 years ago
I came through town on a road trip and the airbag light on my 535 came on. I didn't have much time and the kids were cranky in the car.Tim put the diagnostic machine on and determined it was an electrical trip fault (of course on a Beemer) and reset it. Said if it goes off again- get it checked at my local guy.He gave me the the full diagnostic print out of the car's stats and that was that. No bill! No charge! Just- "have a great trip"Professional, courteous and just darn nice.

  Adam Stone
6 years ago
Awesome group of people with a passion for cars. Brought in my modified Golf R for an oil change and received a tour of the whole place. Early model Porsche and BMW restorations to VW service, they do it all. Very impressed with the clean workshop and almost all of the techs have been certified for 10 to 15 years. Amazing for a privately owned local Bend company.

  T G
a year ago
Tim and his team replaced a part on my vehicle, however an individual on that team happened to break a different smaller part on the vehicle and chose to "repair" it with superglue. When I revisited the shop with the broken parts to discuss the issue I spoke directly to Tim, the shop President. He wrote off my concerns indicating his team wouldnt have done what I was showing him and chose to laugh at me following denying my claim. I will not and hope you do not use this shop.Services: Auto engine diagnostic, Engine repair

  Jimmy Davis
3 years ago
As a first time owner of a used Mercedes I knew I would need a mechanic I could trust. I did my research and I'm happy with my choice. There's something about this place that just screams impeccable service. (I will stop trying to figure that one out and just keep returning as a loyal client)

  Emily Stratton
6 years ago
Thermostat on my Audi failed. Got it replaced, $700A week later that thermostat failed. Got it replaced under warranty. Was told when they installed it they broke a piece of plastic off during installation. Human error. Totally cool, replaced with a new one. < this was a lie.That one failed again with in a week. Took it back for round three. They opened it up, found another bit of plastic in there.It was then determined the plastic was from the original thermostat that failed and now I had to pay for all of them since it was no longer their fault.A) when replacing the first one why didn't they tell me there were plastic bits missing. Also why didn't they do a coolant flush?B) on round two why would they tell me THEY broke the piece off when it was in fact from the original? I would have assumed they would match up the piece with the part to know this. I very specifically asked if there was any possibility there could be more plastic and was told, no. < another lieC) had I known there were plastic bits I would have demanded a coolant flush.I was livid. And the owner finally brought the cost Down and I was out another $500. Which I think is rediculous.

  Connie Rybicki
11 years ago
Brought my Meredes to a local detail automotive shop. When they called to advise it was ready, they called back in 15 minutes and said there were issues with my car. The manager at the detail shop said the battery was faulty and that the battery was pulling power from the system and the battery was from Spain and was too old.When I originally dropped off the car it was in excellent driving condition and the detail shop was to just detail the inside. When I picked up the car it would not shift in 1st gear or reverse. I called AAA and asked them to tow it to German Master Tech because of the excellent service in the past.Tim, the owner, had his tech's diagnos the problem and determined it was a shift modular failure and had to be corrected by a Mercedes Benz service dept.He personally drove my car to the Mercedez dealer and made numerous phone calls to the detail shop owner whom he encouraged to contact me to explain how that happened when my car was in his care. Both AAA and the Mercedes dealer tested my battery and found it to be in excellent condition.Tim really gave a 110% effort when he was very busy and was very concerned about the expensive repair I incurred.I highly recomend German Master Tech when in this instance he spent so much time and effort to to resolve a problem and received no compensation. I have been to Tim in the past and he and his employees are the BEST!!!!!

  James Jackson
9 years ago
The guys at German master tech inc. are very knowledgable and professional at most issues involving the vehicles they specialize in. The reason I am actually taking the time to write a review and giving them a 1 star is to warn people to NEVER get an oil change there. Everything else is great, the owner is extremely nice and helpful but to charge over $200 for an oil lube and filter is the most rediculous service I have ever heard of. If I knew before hand the rate they charge, I would have been ok taking it somewhere else and continued to have future more acute services performed there. As of now, I'm am back to feeling that all mechanics cannot be trusted and are looking for ways to fleece the public.

  Nancy S.
9 years ago
When my husband and I purchased our VW Beetle from its original owner, he highly recommended German Master Tech for future service. We have not been disappointed. Besides their quality work, We have been impressed with their service. They are always there to answer or resolve even our smallest concerns.