Autohaus of Bend

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott Rooker
2 months ago
Ron is fantastic and helped me with a challenging problem with my Mercedes SL. He's very knowledgeable, thorough and realistic about expectations. He genuinely wants to help and I would not hesitate to recommend him to anyone looking for Mercedes service!

  Issac Lewis
a year ago
Ron recently serviced my classic Volvo. The job ended up being more work than originally anticipated, and Ron was very clear and transparent with what the car needed and even took the extra time for myself to find parts for the car. He did great work, at a great price. He was the ONLY shop I could find in Central Oregon willing to work on a 80s Volvo, I ll be back for more work in the future!Service: Auto maintenance

  Thomas Morris
a year ago
Some back ground information. The subject vehicle is a 1970 BMW 2800 with very low mileage. One owner. Stored for 32 years in a garage attached to a home in Northern California. My plan was to have it trailered to Bend, Oregon. I had arranged to have the BMW brought back to life by a long time mechanic employed by German Master Tech of Bend. By the time the BMW arrived in Bend, the mechanic had retired. The owner ofGerman Master Tech, Tim Morris (no relation) told me there wasonly one mechanic in Bend that he felt was qualified to take on the project of bringing the classic BMW back to life. Tim introduced me to Ron, the sole owner of Autohaus of Bend. Ron has 35 plus years of experience in Bend. The BMW was delivered to Autohaus on 10/3/2022. The job was completed on 11/18/2022. During the 7 weeks I would receive updates on the required work 2 to 3 times each week. On the more detailed and costly repairs, Ron had me come to the shop so I couldsee the repairs that were required. Transparency is a number one concern to Ron. I have owned many vehicles over 55 plus years. Eleven were BMW's. Ron is the most honest and qualified mechanic that I have had the pleasure to work with. On the onset, Ron provided me with a written estimate. Ron made it very clear that there were a lot of unknowns. The BMW was manufactured 52 years ago. Some parts that would need to be replaced may not be available. Some of the existing parts would need to be refurbished or possibly fabricated. Ron did whatever was required to do the job correctly. His experience prove to beinvaluable. Absolutely no short cuts. Ron spent many hours on the internet looking for parts. I am sure that I was not charged for some of those hours. Ron has a passion for his work. His passion really becomes apparent when he is faced with resolving problems when working on classic vehicles. I am 100%satisfied with the results of bringing the BMW back to life.Personal note: There are a few negative reviews. From my experience, some of these reviews are the results of not following some basic rules that Ron has set forth. One rule ismaking appointments. Once you have an appointment make sure you are on time. If you find you are running late, call andlet Ron know. Remember that Ron is a one man show. Everyminute of his time is very valuable. Ron is very straight forward.If you listen and abide by the rules you will have no problems.Ron is an amazing mechanic.Services: General repairs & maintenance, Brakes

  Robert Zapponi
7 years ago
Took my 2003 ML in to Ron at the AutoHaus of Bend last week to replace the engine assembly belt. In and out quick, but found Ron a bit distressed by some negative reviews on the net about his lack of "customer skills". This surprised me as Ron has always been professional and courteous with me. Actually, the first time I talked to Ron on the phone about two years ago it was obvious that he is extremely knowledgeable about foreign luxury cars and is totally dedicated to perfection. However, he also has certain expectations of his customers and rightfully so. Show up at your scheduled appointment time and prefers no waiting around as he has a very small office space. Fine with me. He calls when the car is ready and I pick it up. I know that he will provide expert workmanship and his price will be better than the dealership. I also show him the respect that he deserves as a busy, hard-working and honest professional. Too bad some people can't handle that. I truly value being one of Ron's preferred customers and just want to give him two thumbs up!

  Ashley M
a year ago
Called looking to get my Benz taken care of. Ron answered and then hung up on me before breathing on the line like a creep for 30 seconds. I called back confused wondering if maybe he was having technical difficulties. Ron answered again super rudely. He referred to me by my name, which I hadn't given him. I assume it showed up on caller id and he didn't just look up my number or something (I hope). Anyway, he was extremely dismissive, and said my information is very confusing and LOOKS unpleasant. I had only given him the make, model and year, so I do not know what he meant by any of that. He was extremely aggressive and sounded like he was genuinely angry with me when I just wanted to inquire about some service. The second call ended with being hung up on a second time. Ron clearly has some mental health issues. Would give zero stars if I could.

  Colby Reinarz
4 years ago
Ron, the owner and operator has been fantastic to work with. It's not common finding someone competent with higher end European cars and rare to find someone trustworthy who is competent with them. He has been both in my experience. My BMW Z3 needed the engine replaced and things like that with these cars are always some kind of expensive but Ron seemed to go out of his way to keep the cost reasonable, providing alternative options to things that could have made him a lot more on the repairs. A very honest individual not to mention a pleasure to work with. He kept in touch regularly, asked before making any changes to the plan, made different options clear, provided progress reports, made honest assessments and always seemed to have a upbeat and genuinely helpful attitude. He's the sole owner and operator so a little patience is required but considering he's running that place on his own I was amazed how fast my car got done. A little patience and you'll like the results.I highly recommend him for European car repairs.

  Tim Dean
3 years ago
Spoke with Ron about an issue with my 2010 BMW X3. He did what few auto experts do.... provide me helpful advice before collecting payment. In this particular case, it was not something that Ron could assist with so he pointed me in the direction of someone who could. He spent 20 minutes on the phone with me without requesting a dime. If that doesn't tell you what type of mechanic Ron is, nothing will. A trustworthy mechanic, what else could you ask for?

  Paul Welton
4 years ago
Ron just did a bearing job on my car. A tire place tried to charge me 1,200$ for bearings and saying my suspension needed replacing to fix a grinding noise. Ron only charged 745$ for front bearings, oil change, tune up and drive train inspection, grinding noise gone and according to him my suspension is fine and i believe him more than the tire place. He is a mechanic you can trust, and trust in the auto repair industry is very rare. Respect him and his time, call for appointments and you will be happy with Ron's work i promise.

  joshua Uribe
6 years ago
I bought a BMW and the first day I got it the starter went out. I called Ron at autohaus and he was not only knowledgeable, kind, and willing to help me with my problem on such short notice, but he also did I great job! He fixed the starter in less than a day from the day he started The job. I was truly impressed by the job he did and his high level of professionalism. I would definitely recommend Ron to anyone looking to get some quality work done or in a pinch of a situation like I was in. 5 star work and 5 star service.

  Kelly Thiel
6 years ago
Ron is great. He obviously loves cars and he takes excellent care of my Mini Countryman. He goes the extra mile for his customers - today I picked up my car, and he had it warm and running for me, so it would be comfortable on a chilly winter day. As an artist who loves attention to detail, I appreciate what he does and find him easy to work with.

  Moses Veliz
a year ago
I have a 1992 BMW E30 as well as an old Mercedes that I have been searching for someone to regularly do routine service on. My dad speaks broken English as Spanish is his native form of speech. He informed me that he was kicked out by the owner and pretty much refused service on our 79 300SD TD. Looking at past reviews on here regarding this persons impatience and rude being makes it clear that they are purely someone who has little respect for anyone. We love this car and have been wanting to invest a little money to bring more life to it. It s disappointing for the owner to have let racism get in the way of earning our business. Very unacceptable for a local business.

  Steve Hall
6 years ago
I've been bringing my 1990 560SEL to AutoHaus of Bend since 2011. Ron has always treated my fairly and honestly. I was recently considering selling my car and I wanted to replace the front brakes and front brake lines before I sold the car. My car has a LOT of rust around the front and Ron spent the better part of two days trying to get the brake lines replaced and the job completed. He only charged me for 3 hours labor when he spend all that time working on the car. He is and has always been full of integrity and honesty. I bought a 'new' 1986 500 SE with 35,000 miles and I'll always have Ron taking care of her.

  ralph diaz
3 years ago
Went to Ron a few times and he was always very professional. A little over priced but always thought he did great work so never thought twice about that. Called today 10/29/20 and wanted to get my brakes done. After setting a date to bring it in Ron absolutely flipped on me saying i was pushing him to do my brakes next day and got mad at me when i asked if he knew roughly how much it would cost. He gave me an estimate a few months ago and he was so mad at me that I had lost the paperwork with the estimate. I m sure he has been doing brakes for 20 plus years so was sure he could give me a rough estimate. I did ask him if he could do next day, but was very understanding when he said his next opening was next Wednesday. He ended up saying he didn t want to do the work because I was pressuring him. He ended up hanging up on me and that was that. Sorry Ron but you ve got to get your temper under control. Your attitude today was completely uncalled for. I have never written a review on anything or anybody, but I have also never been talked to the way you talked to me today. Today s display was worth a negative review.Service: Brakes

  Marcelo Bento
5 years ago
Serviced my MBZ and Mini Cooper S here and always had an excellent experience. Ron gives you detailed information and scrutiny about your car, and always looks out to save you money instead of just posting and adding to your bill. Keep in mind that he works by appointment only, so don t try to show up there as he works by himself and has a very specific schedule.

  Tiffany Johansen
6 years ago
Ron is the greatest! I brought my '65 Mercedes in and he helped me out instantly! He was really busy but took the time to fix my little car and look over some over issues. He gave my car love! An excellent local company! I would trust nobody else but him. Thank you!

  Airelle Wright
8 years ago
He was upfront about not having the help or time to fix my car however he couldn't recommend someone that would be willing to help me and he told me that he only gives estimates to his customers. I am new to town and would prefer to have a "mom and pop" local business work on my vehicle rather than a big corporate company. How am I supposed to become a customer if Ron wouldn't give me the opportunity to be one. I understand that he is a one man show and he sounds like an awesome mechanic but he made me feel like my money and time were not worth a penny to him.... How do you stay in business without new customers and an attitude like that? I will be taking my car elsewhere to be serviced. I hope this isn't normal customer service in bend.. I left feeling belittled and disappointed.

  Dano B
4 years ago
Ron is EXCELLENT. He's honest and great at what he does. We recently had an estimate of work from Autohaus, went on a trip BEFORE having the work done with Autohaus, and then broke down and had to go to a BMW dealer in PDX.The estimate from the dealer had some of the same recommendations as Autohaus, BUT easily 3x's more. While stranded, Ron's talked us through what he thought was valid work on the dealer estimate, helped determine what was needed to get back to Bend and Autohaus. He also told us what other parts would also be good to replace while in that part of the engine.When we got back, we did the other repairs at a FRACTION of the cost of the dealer AND Ron uses OEM parts, same as dealer. He did cooling system, CVs, bushings...All great work (I looked).We're planning on keeping our bimmer maintenance with Autohaus and all of our future cars as well.He has been emotional once in a call, but that often comes with genius. (I work with engineers)If you're looking for a cappuccino while your car is serviced, go elsewhere. If you want an honest, genius mechanic that is passionate about bimmers and German engineering, Ron is the mechanic to go to.

  Rafa Bottelier
7 years ago
My daughter and I have been working with Ron for over 6 years, trials and tribulation of being a Mini owner. Ron is an exceptional mechanic whose honesty and integrity are above reproach. Ron has a very busy one man shop and works by appointment. He does not appreciate walk-ins even those who are good friends and customers nor does he do well with time wasters or those who are rude and impolite. He is very good with giving updates of his progress, no need to call to check out what is going on and he is very thorough with his report of findings but does not like to be interrupted while he is sharing information. When he's done he will always ask if you have any questions however he is so thorough he's answered any questions you may have had as well as many you never thought to ask. My daughter and I both think he walks on water but we're the first to admit he can be a bit gruff at times. Bottom line is if you want warm and fuzzy go to the humane society and adopt a kitten. If you want an exceptional mechanic we don't believe you can do better than Ron.

  Amy Callender
7 years ago
While I agree that Ron is a quality mechanic for a good price, his customer service is somewhat lacking. He's always in a rush, never seems willing to do anything that would exceed expectations, in fact, more like he's trying to just do the bare minimum. I'm all for saving money but I want to fix my car so that I won't have to worry about the same problem later on, not just put "band-aids" on it and wait til the problem gets really bad to fix it right. Also, he has no flexibility for a person with a hectic schedule. If you have to reschedule or have an emergency that prevents you from calling him back immediately, prepare for rude behavior and threats that he'll never work on your car again. I understand that he's a one man shop and busy professional, etc. But so am I. Does my time count for nothing? Does my schedule not matter? So, I'd much rather pay someone who treats me like they want my business and they want my car to actually be fixed the first time, even if it's a little more expensive, than someone who is so inflexible and overly sensitive when someone needs accommodations for their own busy schedule. I'll be going to German Master Techs from now on.

  Jen Middlebrook
5 years ago
Ron is a great mechanic! Honest and trustworthy! We recently bought a used 2004 Mini Cooper and have taken it to Ron for some work. He's straightforward and to the point.

  Shawn Gallagher
5 years ago
Ron is a piece of work he lets his emotions get the best of him he gets one bad customer in the morning and he takes it out on everyone else the rest of the day apparently. I called him to set a time to bring my car in to have the transmission serviced and when I called he said he was with a customer." No problem when you get a change call me back " i gave hime the number well he took down the wrong number apparently and never called me back so i called about an hour and a half later and politely asked if I could schedule a time to bring it in and he freaked out and told me to go somehere else because "i didnt answer when he called me back" and that's long story short,...i can be a repeat customer elsewhere

  Jeff Ronn
2 years ago
I was calling to get a diagnostic quote for a cylinder misfire showing on my code reader & a variable idle on my MINI. Before I could even get that far he stops the conversation, angrily tells me that I m talking over him, then says he s not going to work on my car and hangs up. Weirdest business call I ve ever had and was doing some introspection on my approach-then I checked the reviews here & on Yelp. Don t let this guy make you question humanity, just believe the negative similar reviews and go somewhere else!

  Jason Trout
7 years ago
What an A hole!!! I call to schedule some time to get my car worked on and explain what my car is doing and he hangs up on me. I call him back and he yells at me telling me I'm interrupting his work and he is a week out. So I say that's fine lets schedule it and he refuses to work with me and hangs up on me again. How are people like this in business or even allowed to communicate to the general public?I have a Mini and there aren't a lot of options unfortunately. I really just wanted my car worked on and thought by explaining what was going on with it, it would help him determine when he could take it and how long he would need it.I guess he has enough business or his hemorrhoids were flaring. I don't know but I would advise not bothering to call him.

  Laura Goetz
4 years ago
Ron, the owner, knows his stuff. I have taken my Mercedes there for 3 years and trust him completely. He's always good about explaining, even showing me the issues, and checking with me about what to proceed with.

  Anonymous
9 years ago
I'm not going to tell you that Ron "the owner and sole operator" is a saint and he is far from perfect but he is a amazing mechanic. I have known Ron for decades and i have trusted him for just as long. He has been providing quality work for the residents of bend for over 30 years and i hate it when a pillar of bend is attacked by people because they did not get exactly what they want from him so they throw temper tantrums like children. This is a man that has worked alone for a long time so he can be sure things are done RIGHT, no receptionist, no assistant and no other mechanic helping him and this means that he is responsible for everything under his roof. When you give him your car that needs repairs you can be sure that its done right the first time and that some employee won't screw it up. This is a man that has to put up with constant interruptions from idiots looking for Penske truck rental because they moved in just down the street from him (even though he put up a sign in the front window saying Penske truck was down the street yet people still walk in and interrupt his work). He is a good hard working man that all he wants to do is provide quality work to his customers and to do that he needs to focus on his work. So before anyone wants to write anymore hurtful reviews please understand the impact your words have on the man. Try providing constructive things instead of throwing mud like children. One more thing, to be clear i'm posting under anonymous not to hide, but because i am just one of thousands of satisfied customers and my name is not important.

  vs sv
4 years ago
Owner has a very short fuse. I tried to get him to do a ppi. Everything seemed fine until he tried to charge me an extra 50 dollars for picking the car up from the dealer. I was not particularly happy with this but ultimately OK, as sure its his time and so on. But upon hearing my disappointment, its kind of sad to spend 250$ on a car you might not buy, he flipped and decided he does not want to do it anymore. Something with his gut and my heeing and haawing. Yet again ultimately I was ok with spending the money.

  Erik Zetterberg
8 years ago
Ron is a great mechanic and knows my mini s inside and out. Ive been a customer for He's a one man shop - the bottom line he's honest, thorough and gives it to you straight on.

  Jason Adams
7 years ago
My BMW lost power yesterday morning at 8am and Ron had it working by 10am. What incredible timing and service! I highly recommend him!!!!

  Bryan Miller
2 years ago
Very thorough and professional service from an old school mechanic. He appreciates older quality vehicles and the owners who appreciate maintaining their vehicles properly and thoroughly.Services: Transmission, General repairs & maintenance, Engine repair, BrakesServices: Transmission, General repairs & maintenance, Engine repair, Brakes

  Austen Law
10 years ago
An absolute disgust. The man whoever runs that shop is an absolute tool. Very rude on the phone, and before I even mentioned that I wanted to make an appointment, he stated he had too much work and hung up. Not professional at all. Perhaps learn some customer service skills