Pro Tow

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sam Mason
2 months ago
Observing the lack of professionalism displayed by Pro Tow today was astounding. Hearing the driver of the yellow tow truck (black hoodie) refer the vehicle owner a wetback was shocking, offensive, starkly racist, and unnecessary.

  Ross Burney
2 months ago
Sean was my driver and he couldn't have been more pleasant. Called me 15 minutes before he arrived (and only 30 minutes after I called and that was "backed up" for these fine folks), he got my car loaded up, and supplied me with great conversation as we drove to the tire place. I hope to not need your services ever again, but if I do I am hoping Sean is the one to come save me.

  John Grimes
3 months ago
I took my family out to dinner last night and our car from was towed by Pro Tow from a private parking. The dispatcher demanded $520 cash to get our car back, and added that there would be additional fees if this wasn t settled that night. The car had been towed 1.1 miles to their lot. The national average for a tow is $105. This is a predatory business and we will report this to Oregon DOJ / AG on Monday. I will also make sure to leave reviews for all of the businesses who choose to subject their neighbors and customers to this abusive business. Please note this business also goes by the name Guardian Towing Company .

  Felipe Rodriguez
4 months ago
Sean was the driver who responded to our call. He was very professional and efficient at his job. He arrived very quickly and got our car out of the road. It was a very comforting experience in a time of distress. Thanks Pro Tow!

  Eddie Alcantara
5 months ago
Rude and unprofessional predatory company. They circle the parking lots and will tow your vehicle right before midnight and then charge you an overnight storage fee even though they don t answer the phone until morning time there s no way to get a hold of them.Front office is some ditzy lady that talks bad about their customers behind their backs as well as her boss. Which I assume is Bob, a rude narcissistic morally reprehensible person. Will tell you one thing on the phone and something completely different in person basically gas lighting you into either pay or we ll keep your car.Then when you get there to pick up your vehicle which they towed from a parking spot I PAY for and my leasing management let me know they had warned the company about their predatory towing. This company will tack on ridiculous fees on top just to try to squeeze and extort any penny their grubby little hands can grasp.If you could picture the scum of your typical predatory tow company, this one will leave you shocked. I do not understand how a company like this is still in business, they won t even take credit card for fear of disputes because they know what they do is wrong and the credit card company would side with the consumer thus costing them money

  Loki some
4 months ago
Amazing job from Pro Tow, I needed my work van towed to Wilsonville and Sean showed up and had all of the knowledge needed to do it properly, even had the tools to pull my driveline. Will definitely use them again.

  Kyle Bowen
9 months ago
My car broke down and I needed to get it to the dealership. After striking out with a few other tow companies and their insane wait times, I found pro tow. I called and spoke with Bob, he was able to send Jeff out within an hour. They were polite and helpful and the price was reasonable for such a short notice and distance. Jeff also knew exactly where to take the car at the dealerService: Car towing

  John Rydzewski
a year ago
Had these guys move a car twice approximately the same distance because engine was damaged and needed replacement. Price each time was $120 each time to go approximately 14 miles. When it was finally time to get engine replaced, I booked the tow, and left the keys and insurance card in the car for the tow truck driver. Turns out that this time when they knew that insurance would cover the cost, the tow came to $299 and not $120. But since I reduced the insurance coverage on the vehicle, the insurance company called me to tell me that they were not going to cover the cost of the tow, and in the end, I got stuck with a $299 bill. The only thing that changed between the first two tows and the third tow was the tow company believing that insurance was going to cover the cost of the third tow. Seems pretty shady. We should strive to support honorable businesses, if one exists in the towing world. Think you can do better than Pro Tow.

  Rhonda Buchanan
6 months ago
THIS COMPANY IS SLEAZY. They must be driving around the parking lot just waiting for a car to be parked in a business tow zone. I was in a restaurant at a birthday party for less than 2 hours and my car was towed. Was sent a text message that my car was less than 2 mi away and that they would only take $520 cash. I can see paying a penalty if parked in a business parking lot with signage BUT $520??? That's more than any Portland violation and even more than serious speeding violations!! Most companies after hours rarely enforce that towing threat anyway. There were over 10 cars in the parking lot and they were all towed. There is not enough parking for all of the businesses in the Beaverton area where the concentration of restaurants are that I went to. THEY MADE COPIES of my ID, registration and insurance and filed them in their filing. Would not give me my car otherwise. I find this to be absurd because if I have my ID and I take the papers out of the car to show them, there's absolutely no need for them to make copies. That is dirty business. I have called to complain to the Beaverton Police, have a Case and will be filing a complaint with the county of Washington.

  Sophie Hale
6 months ago
Extremely rude service from Bob Lowell. Did not answer my call or calls from Beaverton police. Eventually answered and hung up multiple times when stating you did not return my call . Fine was $520 for parking in front of PNW dental at night on a Sunday.

  olukayode Ogunrinde
8 months ago
Best ever experience with a towing company. Please ask for Sean - he was very professional, friendly, polite, and approachable. Very knowledgeable about dealing with Tesla car. Arrived on time and was able to deliver my car to Tesla in a timely fashion despite traffic.Service: Special vehicle towingService: Special vehicle towing

  Dylan Wilson
7 months ago
Sean is the man around town! He was on the scene very quickly after I called in for a tow as my car broke down out in portland. Sean made the process super easy to request a tow and communicated the whole time while he was on the way to grab us and even offered a ride in the truck to get home. Will always come back to Sean for any future towing needs.Service: Car towing

  Jeremiah Shipman
3 months ago
Refused to let me get belongings from a vehicle unless I pay over $600. Scam towing company. You all are the lowest of scum.

  Andrew
4 months ago
Quoted $520 after the car had been in the lot for less than 5 minutes. Taken from a guest parking spot which seems highly predatory. Curious what Hillsboro would think of this.

  S Brown
9 months ago
Bob was ON IT this morning. When our roadside assistance failed (hate those 800#s) we look for an auto service company near by. Although they sound like a tow company, their services are vast! We needed a tire change and Bob showed up, communicated on they way (even though they were only .4 miles away) and got it done in 15 min or less! Awesome job BOB!

  Lauren Lee
3 weeks ago
Predatory company, will act like you're crazy to be upset while they steal your car right in front of you and hold it ransom. Not good people.

  Nina Sellman
6 months ago
The truck was there in 15 minutes to rescue our fishing boat trailer. Very nice employees and professional. They even beat us home !

  carlos_mx5
11 months ago
I called them needing a tow for my lowered Lexus. Sean pulled up with a flatbed and all of the knowledge needed to tow my car without any damage! Thank you Pro Tow and thank you Sean. Definitely will use againServices: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing

  Lauren Lee
3 weeks ago
At least leeches have the decency to stay in the mud where they belong instead of patrolling past your house looking for any excuse to hold your car hostage.

  Kevin Bennett
10 months ago
I am an ex-employee. I had the experience working with this company for only a week and a half before I found out about their true colors.The employees are very fun to work with. The equipment was subpar. Management doesn't care about logs ,laws ,and regulations. I have to admit they do treat their customers well though. But if your employee watch out. They will screw you every way possible.

  Joshua Veazey
a year ago
Pro Tow is a good company. And I understand their business model. Leverage is everything! Pro Tow has what you don t. So, they charge accordingly. Their prices are fair and understandable. Bob is nice, helpful and very easy to talk to.I do have one bad comment. In my mind, to combat the stigma that all tow companies have. Pro Tow should be more open to negotiating and stop using so much leverage.Most customer s situations are complex and requires sympathy.Less take it or leave it! Ideally it takes 1-3 day I would think for an average customer to get their car out of your lot. But, don t make a customer pay more when it s out of the customer s control logistically speaking to get every thing needed make the transaction.Because it really sucks having one s car towed from a mistake made. Then adding to an already bad situation, being forced to pay an arbitrary price to get one s livelihood out of your lot.

  Quynh Larimer
11 months ago
Parked a car for 40 to visit a DYING friend in Beaverton. We saw our car being towed and asked to be released so it wouldn t cost an arm and a leg. They didn t accept it and towed it a mile away then charged us $500. For half an hour! When we came and explained the situation, no mercy AT ALL was made. Just heartless and money first. Glad somebody is making money on dying people!Services: Special vehicle towing, Car towing

  Robert Bob-O Lowther
7 years ago
Steve the lead mechanic is a riot, love him!!! Service was not only great but prompt. Plus they will tow your car to their shop if needed!

  Ali Lewis
a year ago
Was unloading groceries at a friends apartment. they must have been circling the parking lot, the towed said I was in a no parking zone. I explained I was just unloading the food. I was right there and would move my car. they still towed. They then made me pay 455 in CASH! and did not give a receipt. Horrible people. Horrible Service.Service: Car towingService: Car towing

  Rhonda Mumpower
a year ago
Car was towed after auto accident. Not getting into detail; but they have no customer service skills what so ever! Plus my paperwork and title ended up missing while there getting my personal belongings out of my vehicle. They treated me as if i was a criminal. As if it wasnt bad enough that i was just in an accident. Every time i tried to ask questions; I was hung up on. I ended up calling the police to get the information as to where my car was and how to get belongings out. Very rude & frustrating.Service: Car towing

  Steven Millard
a year ago
Simply a bunch of Vultures - will tow at the drop of a hat - even when legally parked, and the only vehicle in the lot! Customer service is ice cold, leaving you with the feeling of being a criminal when in fact they are the bad guys doing the bidding of uninformed apartment snakes. Such a Big City Racket that has become the norm of a Woke Wet Coast - never visiting this area again.

  Samuel Onofrei
a year ago
The lowest of the lowest tow truck company you could come across. Beaverton police and Department of Revenue have been made aware of the situation with these guys. First they ll steal your vehicle then demand cash to recover it. They won t be around much longer.*** We hit Retriever Towing today with the main headlines, working on these guys next. Hope you re ready pro tow, Oregon attorney generals coming for you***

  Darcy Nelson
4 years ago
Our Salesperson's vehicle broke down so I called Pro Tow and spoke with Greg. He was very helpful and was able to dispatch the driver within 10 minutes. The tow driver, Gilbert, showed up and he respected how the vehicle was hooked up and how he drove with our employee to the destination. His vehicle was clean and he was well groomed. Thank you Pro Tow for a good experience and for taking care of our driver and vehicle.

  Brandon The hero of time Ferington
a year ago
I understand getting your car towed for miss parking is supposed to cost some but over $500 for towing it less than a half mile is ridiculous. Looking a fine charts in oregon That's more than twice as expensive as a red light ticket and more than a speeding ticket in excess of 30 over the speed limit or distracted driving tickets. All for parking for a short time is the back corner of an empty parking lot way after the business was closed.

  Brenna Irwin
11 months ago
Needed a quick tow across town. Sean showed up within 30 minutes and was extremely pleasant, funny and quick. He is clearly a good asset to the company! Thank you Pro Tow and Sean!Service: Special vehicle towingService: Special vehicle towing