Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
marvin cubit
2 weeks ago
This is the most unhelpful shop I have had the displeasure of having to put my truck in.It took them two weeks to replace a transmission and oil cooler and flush the system and when they were finished they couldn't even get me a ride from the motel back to the shop to pick up my truck.
Mike Mccombs
a year ago
Get a quote in writing, make aure you dont leave anything to the imagination. Read your invoices before you pay them. Nice facility and all but 1 of the staff were plenty friendly..... unfortunately it only takes 1 to ruin the entire trip. Parts counter was very helpful and ordered the correct parts and had then same day. The staff for the tractor side all seemed friendly as well. I was finally helped by the service MANAGER after I was called a liar he stepped in and fixed the problem (that I wasn't lying about) billed for 6 hours when the tech spent about 30 minutes on the problem that was our responsibility to pay for the service manager adjusted the bill after talking to the tech and finding out that I was correct and the guy lying..... he's on the payroll. Good luck
joseph montoya
2 years ago
My experience here was great! The workers are super helpful and their parts department and shop is super clean, I love that they have all my diesel and tractor parts in stock and if they don't they order it for next day. This place is awesome
joe
a year ago
its very frustrating atleast 90 percent of the time when you call no answer its not the parts guys on kenworth side thats the problem there great but not good for business at all always try them first but end up going somewhere else unfortunately
PAULA Hagfors
2 months ago
Had what I needed at a good price
Travis Silver
2 years ago
Great place, excellent service, We ordered a windshield and canopy kit for our Gator and they got it in no time! Highly recommend
Todd H
3 years ago
My truck broke down in Aurora...I was towed to Pape kenworth in Aurora....everyone in the the service department was very helpful. They even saw to it that I got a ride to and from my motel room...Thank you Jen and everyone in the service parts departments.. thank you to the 2 parts runners for the rides.
Carlos Flaco Sandoval
8 years ago
It's not fair to qualify a business for just one person, but unfortunately one person is the contact between business and customer.At this place there's a very rude service representative who calls customer's trucks as "stupid thing" and he behaves like is doing customers a favor, shame on him...
Jeremy Stinnett
5 years ago
Customer service is very poor, rude service dept. Won't get things done in timely manner. Would NOR recommend using this location. Go to Coburg or Portland
Gary A
3 years ago
They were pleasant and awesome to work with and we end up finding the right part
Scott Teague
4 years ago
Just in for service. Very friendly. 4 1/2 hours. Did a good job.
Steve Boyer
2 years ago
Great place ,freindly , fast, always got my parts.
Henry Saavedra
2 years ago
I call parts and they keep me on hold for 35min and. Bunch of waist.
Mable Peton
6 years ago
Was helped right away. Dropped truck off to be worked on, very busy place. Not able to get to truck until Saturday. Friendly people and clean fecility.
Maria
4 years ago
These guys juggle a lot but are attentive and kind. Be good to them.
Tim Fuller
4 years ago
Two days in a row, the KW Service Department was no help at all!
Michael Cooper
3 years ago
Its a papw kenworth repair shop. Not a sales
Robert Wolfe
6 years ago
Place is bs all needed was simple to fix worse place ever
Darrell Coy
4 years ago
Excellent service great people
Lucas Nissly
5 years ago
Great people and great products
Jim Hink
2 years ago
Always friendly and helpful
Jose Marin
2 years ago
Good service.