Jim Norton Collision Center - OKC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bren Palmer
5 days ago
Very easy to work with through insurance. Loved the text updates throughout the repair process. I think my car looks even better than before. They even took care of my odd request to unplug my faulty wiper fluid sensor while working on my car so I don t have the annoying light and alert on my dash anymore. The only thing that bothered me is the limited space out front that made parking and maneuvering difficult.

  Romeo Juliett
3 months ago
I had my vehicle repaired in the facility, and they did an outstanding job.. they were excellent in there services and paid exceptional attention to details.. Lynette was extremely helpful and did wonderful service in letting me know step by step .. thanks again Jim Norton s collision Team A++++Julius Almenas

  Jeremy Burch
7 months ago
They did good work, not perfect, but it was good. Time to repair this damage was about 3 months.The body work they did was 5/5, the interior was sub par, I d give it a 2.5 rating. (We had interior damage as a result of repairs being made, they did fix it though.). We found out that they subcontracted out the dropping of the dash, and interior screws and clips were missing upon their attempt to initially hand back over the vehicle. They missed clearing and sealing the door jamb. The final detail left a strange smell, and residue all over the place on the inside that simply needed to be wiped down. The final outstanding issues we have are that we are missing our front passenger side floor mat for some reason, and part of the center console isn t properly aligned.Communication was ok, we worked with Brittany, and she did go above and beyond to work with us, and we are grateful for that. Given the amount of time that they had our vehicle, Jim Norton, was able to provide a loaner for us, and for that we were grateful. This was our kid hauler, we are a family of 7, so sedans don t typically work. I would use them again but only to have a Toyota worked on. Not sure I d send another domestic there in the future despite it being recommended by my insurance company.Looking to have these last items remedied and we can call it good.

  Jamie Armendariz
a month ago
Knowledgeable and helpful. They give updates on your vehicle as work is done and are quick to call if/when needed. They also helped me with setting up my Enterprise rental vehicle when insurance was not being overly helpful with scheduling. The work done on my vehicle was well done! Would definitely recommend.

  gloria payne
a month ago
Joey is the best at Jim Norton I followed him from Reynolds ford before it sold to new owners he will listen and the manager at Jim N is easy to work with

  Obiora Onyilofor
4 weeks ago
My car was hit while it was parked on the road. The insurance company sent me to them. They were nice and all but the work they did for me I later was not happy with. For context my car was hit before at the same spot, so when they informed me that they couldn't close the GAP between the bumper and the body because of that I was like okay. Then explain to me how a roadside car repair guy was able to fix it, basically do the impossible.

  Joey Guevara
3 weeks ago
Had a very good experience with the repairs to my car. They kept me informed every step of the way and had the car ready before the projected finish date. The repair work was flawless.

  Daphne Reed
3 weeks ago
Excellent service and staff! My car was repaired flawlessly and within time frame discussed. Joey did a great job with my estimating and communications.

  Kaylee Miller
5 months ago
Was in a wreck that was the other drivers fault so I got to pick where I wanted to get my car repaired. I loved the idea of taking it to a Toyota repair shop as I thought I'd get the best service. Wrong. So many things went wrong, it's been one problem after another. Initially the car was fine after them having it for 3 months I get the call that it's ready. A few days later my car won't start. Had to fight with them to get it fixed and be provided a rental. Turns out they had unplugged my hybrid battery. Get that fixed and when I get my car back the bumper has a dent...(my car was rear ended initially so this had just been replaced.) they didn't put anything back together right.. the lining on my door was removed so they could fix some wiring and was all wonky and now the door has to be slammed. Recently my car door light wouldn't turn off. Come to find out they never screwed the latch for my trunk door back in, there were three loose screw sitting with my spare tire in the truck. The initial repair was finished 6 months ago. So unless you want your car to have continuous problems from lazy people, take it somewhere else.

  Michael Smith
5 months ago
A very pleasant experience overall. A job well done for sure. Anna was very pleasant, professional and patient with me being so new to the entire process. She was even kind enough to personally give me a ride to get my rental car. I can't thank her enough for all she did for me!

  Melissa Leehan
2 months ago
Our son was in a wreck and they repaired our Highlander to look like new and even detailed it.They kept us informed every step of the way. Highly recommend.

  Chris Paslay
a month ago
poor customer service. Try calling to talk to britney who is supposed to be my advisor on my truck and i get a voicemail with no call backs.. I would like to know the status of things not talk to a vm. Just went to get my truck they replaced my tailgate but it doesn t latch. These people are the worst.

  Ryan
a month ago
Repairs were average. The panels did not line up and the paint job had quite a bit of orange peel. I expected better from a "certified" body shop.

  Kevin Runningthunder
3 months ago
They had my vehicle the entire month of August and when I received the vehicle they put broken parts on my car,made excuses to who did it and why, took another 6-8 weeks for replacement parts after they lost the replacement parts. Too many promises made to personally check on things never fixed my car. Completely incompetent

  Shift
4 months ago
Big shout out to Tawny. I use my car for work driving across state lines every week. Brought my car to these people, explained my situation to Tawny and she had it out in a very short time that I was able to hit the road to Arizona at my scheduled time. 5 star service and big shout out to Tawny.

  Deva Eloquentdeva
a year ago
Well the review said they were very slow and I have to agree they were. I guess I will take slow service if you can guarantee your work. When we picked up the car it looked brand new we were very pleased with the service.

  Mike Newcomb
2 months ago
Definitely the best experience I have ever had with a body shop. Kept informed and work was top notch! Highly recommend!

  Darnell Swift
8 months ago
This had to be the worst experience I've ever had at a body shop. Before I share my experience let me say Brittney my service person did her best. It all started when I called to tell them I would bring my car in on a Tuesday and was told okay. When I got there thinking I would be dropping off my car I was told I didn't have an appointment and couldn't get one until the following Thursday by a receptionist who clearly didn't give a s... when I came in for that appointment I left my car with minor damage to my roof and the windshield needed to be replaced. It took two weeks. When I got my car back the body work looked good. The person who was inside my car left it dirty and left grease stains all over my roof. There was residue from materials in the seats and the car wasn't detailed just rinsed off. To top it off they didn't wire my indoor lightning correctly and my lights would not go off so I had to drive all weekend with lights on which is dangerous at night. If your insurance company recommends them go someplace else. Except for Brittney the clearly don't give a s... about your car or your business.

  Kyeisa Davis
a year ago
Jason blessed me with his servicehe made sure to keep in contact the entire time he also gave me inventory list of what work was needed to be done to my carAnd when I was having trouble payingHe went online and found a couple discounts online to apply to my account forever grateful Great jobServices: Tires, Painting, Body & Trim

  Jessie S.
a year ago
They went above and beyond to make sure that everything was completed to my standardsI was extremely surprised of the time frame in which they completed the work .The staff was very helpful and friendly, it was definitely the right decision to use them.I will recommend Jim Norton Collision to everyone for their repairs.Services: Painting, Body & Trim

  Dylan
2 weeks ago
did the worst color match i ve ever seen and didn t add clips to the bottom of the car so the splash guard fell off on the highway I wouldn t recommend my worst enemy to get their car fixed here

  Cindy Leroy
5 months ago
Nevis was great and I was in and out quickly. She addressed all of the issues and quickly did an add on for a much needed item. Thank you

  E W
7 months ago
Went to go buy a car today and I m excited that I got to meet Austin! He is super amazing! He took me step by step through the car buying process. After 16 yrs with my old car it was a little scary but I ABSOLUTELY loved the attention and help with everything. I would trust this guy with every car I need in the future. Come here and ask for him!!!

  Norris Dupr�
6 months ago
They did a FANTASTIC job fixing my car after a collision. Whole thing took a month and you can't even tell something happened.Except...DO NOT TAKE YOUR VEHICLE BACK UNTIL EVERYTHING IS DONEThey had me come in to pick it up and it had some issues left: wrong headlight, missing a keyless entry beep speaker, and the detail shop lost the shifter lock cover. The paint needs a minor touch up. They told me I could drive home and they'd get the parts and have me come back when the parts arrive. That was a month ago after asking for an update I'm getting ghosted. Very disappointing result considering how perfect things were going initially.

  Ashley Perez
4 months ago
Do not recommend this place. They give you the run around & staff are so unorganized. I waited 2 weeks for them to give me an estimate and I had to call TWICE to them & still had no information for me.

  larry cohen
8 months ago
Service repair facility provided was excellent. The provided written summary of all work. Obtained all needed repair parts within 24 hrs. Staff was very friendly and gave updates on work and when it would be completed. Recommend them for any Toyota repairs.Services: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim

  Sorschia Wells
3 months ago
Melanie was such a tremendous help with our collision needs! I recommend her to all of my friends and family.

  Darla Fiorot
8 months ago
Lady back into the driver side of my car. Jim Norton collision department made a very unpleasant experience much better. She girls in office on Northwest Expressway are really friendly and helpful. I would recommend them highly

  Sean Poole
2 months ago
Lanette is awesome! Great work done by all involved, could not be happier.

  Lismayri Brice�o
6 months ago
this is the worst experience! Delivery dates are never correct, they always take longer than they indicate. Part of the parts they replaced fell off 3 times and the last time telling lies they did not want to take responsibility. If you want a good job, look somewhere else.