Cummins Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pat Hinojosa
4 months ago
Cummins is a five star dealership. Must be due to their leadership. Our car broke down while traveling from Missouri to New Mexico . They got us in the same day, and knew how to fix our car. They even drove us an hour away to pick up a rental car. When we found out Enterprise would not have a car for 4 hours the driver offered to take us to another location. Fortunately, it all worked out. Otherwise, we would be stranded without a car. They offered us water, coffee and asked how they could help. Much appreciated!!

  Justin Weir
3 months ago
I've been their twice now this time over some brakes. They informed me of a discount that was eligible for my 50$ off coupon and was given a great deal . I appreciate how well they have treated me with great deals , friendly service, and quality work definitely a place worth investing in

  deborah heck
6 months ago
Terrible service department. The brakes on my 2022 Bronco (9700 miles) are making an odd noise, so I took it to the service department and had a gentleman get in to listen to it. He told me it was normal road noise, all cars do that and stated to turn up my radio so I dont hear it. The gentleman was very condescending. I have had multiple issues with the brakes on this vehicle and I really regret buying from this dealership. I usually shop in a bigger city, but decided to give my small town dealership a try this time. BIG mistake. I will be taking it to the service department of a dealership in the city. I wish I could upload a video on this platform, just so everyone could hear how loud the brakes are and what he completely ignored. I've owned many cars in my lifetime and none of them ever made this noise that he said "all cars make".

  Ron Baldridge
5 months ago
FANTASTIC Service!! My Grandson attends SWOSU. His F-150 had problems which would him stranded in Weatherford during fall break. The service manager & staff, got right on the problem & fix it!! Such a relief to know, there are still dealerships that REALLY CARE about Ford customers. THANK YOU Cummins Ford for giving this Grandpa a PEACE OF MIND!!!

  Charles Andrews
8 months ago
We were traveling on I40 today headed to Colorado when our front left wheel area started making a noise and vibrating. We pulled into Cummins Ford Service and they immediately took our truck back, figured out what was wrong, fixed it, and got us back on the road as fast as humanly possible. The service manager and mechanic were so nice and friendly. We highly recommend Cummins Ford. Thank you Cummins Ford for the excellent service.

  Deena Phipps
9 months ago
We were on vacation when our oil change light came on. We went to Cummins Ford at 8:00 AM on a Saturday morning to see about getting the oil change. The staff was very friendly and helpful. We got the oil changed and was on the road in about 30 minutes! Great experience!

  Larry Lewis
3 months ago
My mechanic Chris Lee was awesome and all of the staff are friendly and professional.

  Sherry Factor
3 years ago
Very pleasant atmosphere. Everyone was real helpful. Knowledgeable, professional and quick service. Friendly personal.

  Isidro Garcia
a year ago
When i showed up to pick up the company work truck due to the new quote that they gave me was to high from the original quote we decided not to do any service on the vehicle, MEGAN LEE from the front desk was very unprofessional and rude because of the charging fee that they wanted to charge us when i left a note saying not to do any service to the vehicle until we get the new quote and that s when she said YOU CAN GO FIND YOUR KEYS and walked away! I WOULD NOT RECOMMEND ANY SERVICE HERE!!

  Ness Sine
a year ago
Thank you so much to Megan and everyone at this location! This summer while traveling out of state we followed my elderly parents here when their suv starting having problems. It was one of those very hot, humid days so I was concerned about my parents comfort. They quickly took it in to see if they could get us back on the road but unfortunately it was a major problem and we had to leave it there. Megan was so thoughtful and caring and we really appreciate the great service we received. Super great service!

  Shane Thompson
a year ago
I ve recently had one of our work trucks dropped in for a quote on general maintenance items. (Brake pads, rotors, engine oil, trans oil, etc.)My employee left a note with the keys stating to not perform any work or inspections on the truck without first producing a quote with an agreed upon price.After receiving a questionable quote with an undesirable timeline to complete the work, we have decided to hold off on the maintenance items.Considering we dropped off the vehicle with no mechanical issues to investigate or diagnose, why are we to pay a $120 diagnosis fee?No verbiage on your quote indicates a mandatory diagnosis fee. No paperwork has been signed forming a commitment to a diagnostic service.Manager offered to take $20 off the fee. Curious how far this will go.UPDATE: Picking up the truck was very unpleasant. I advise you look elsewhere.

  Anna Neel
10 months ago
Most friendly, helpful, and kindest dealership team we ve ever met!! Seriously can t thank y all enough! Yall are amazing! Thanks for fixing us up immediately being 7 hours from home!

  Kristy Heger
a year ago
I've used Cummins Ford many times to service my car. The staff is very friendly and the service is great. My air conditioner hasn't been working very well but I didn't say anything. I pick up my car and I have air. Having COPD its been rough, now I feel safer and much better in this heat. Thanks Cummins you are truly the best. Keep up the good work. From a very satisfied customer.

  Bill Hebert
a year ago
Had made an appointment for an oil change and they provided excellent service and communication. Actually going above and beyond by informing me more of what I was still in titled to. Thank you very much. I'll be seeing you when I'm in need of service.

  Weatherford Gal
11 months ago
Super nice and kept checking on me during my wait. The amount of time I was there was a little excessive. They have a cute little wait room though.

  roger serna
11 months ago
I'm traveling cross-country from CA to IN. I stopped for fuel and accidently put DEF fluid into my gas tank. Big Mistake. My fault. I called Cummings Ford, and talked to Megan Lee, very professional. They had my truck, and trailer towed by a company called Calvin towing, Matt, and Monty helped me, very professional, and friendly, so far so good. Day2. I'll keep you posted...

  Greg park
a year ago
Outstanding service from Cummins Ford. My sales rep Melonie was top notch. She was able to answer all questions and help me with the Ford apps and taught me how to use the technology. Greg Park

  R Goddard
7 months ago
Got warranty work done on our 2018 Ford F150. By appt only.

  Matthew Haigh
2 years ago
Was traveling around the country with my family and started to have battery problems with my F150. I called ahead and spoke with James in service he took care of us when we arrived. Was in and out in under 45 minutes and back on the road. Really appreciate it, Thanks so much!!!

  Scotty Smith
a year ago
Very friendly sales lady that I met. She was very knowledgeable and courteous and she understood my needs. I will talk to her again.

  william klein
2 years ago
My vehicle died along the Hwy, Veteran towing towed me to the nearest shop which was "Cummins Ford Dealership" in Weatherford Oklahoma, while waiting on my vehicle I met several people that worked st Cummins Ford, the service people were very kind and easy to work with, the mechanic was very knowledgeable and I met Doug one of the sales associates, Doug was a great help while I was looking at vehicles, I highly recommend Doug and Cummins Ford Dealership in Weatherford Oklahoma for Sales and repairs.Thanks to everyone, the nicest people you'll ever meet.

  David Benham
4 years ago
Jim and the team have always gone out of their way to make sure I get the vehicle I need for the price I can afford. In one case, they searched far and wide for a pickup with very specific requirements.

  Marissa England
4 years ago
Incredible service. My husband and I were pulling a trailer to CO from OKC when we started noticing a scraping noise coming from his front end. Stopped in to Cummins Ford Lincoln and Chris in the Service Dept. immediately helped us out and got us back on the road. They were incredibly friendly and accommodating to us when we were in a less than ideal situation - headed for vacay. They saved the day!

  Don Gubrud
6 years ago
Had issues with my Ford F350 with a major power loss, managed to limp into this dealer (I called ahead) on a Saturday afternoon, with no diesel mechanics on duty. They were able to correctly diagnose my problem and had me back on the road within an hour. Outstanding customer service.

  Roo
a year ago
I personally didn't do anything with them but went in with my friend to get her camera fix on her car & it took less than an hour. They have a nice waiting area as well.

  Robyn Gillenwaters
5 years ago
Traded my car in on a low ball trade offer (turned around and sold it for 6k more than they gave me for it). The car they sold me has had several issues in 4 months and they take about 2 weeks to fix issues. They never have time to get me in and issues taken care of

  Christopher Gramer
6 years ago
Great place. It's not just words said, it's what they are going to do. Henry Ford himself said "you can't build a reputation on what you're going to do" and this dealership is the standard. This place is friendly and the way business should be. Very impressed and they go above and beyond for their customers. Very happy with my purchase from several days ago.

  Billy Larkin
a year ago
My experience started out fine the service department got my truck in before the appointment time and said it was fixed I went got the truck it was not fixed the came got the truck and called the next day told me they had it fixed for now but it needed 1800 more dollars than the 1200 I spent and I now owe 400 more for the bandaid they did on it I drove the truck 2 full days and the 400 dollar bandaid failed wen I called service they seemed willing to help until I called back and was told basically I was SOL they told me it would fail sometime well ya but for 1800 dollars total you would expect more than 2 days now my truck is stuck 40 minutes away from were I'm stuck with no money I was looking for a job wen this happened I wouldn't deal with this place again

  Nikki N
3 years ago
I understand people have a job to do, but when someone says they are just looking five times and the salesperson still badgers them to test drive a vehicle they don't even want, it dosen't give you that warm fuzzy feeling about the experience. Its fine to offer but take a hint (or better yet, take a direct statement at face value!!).

  Duffey Benham
a year ago
If you want a new Ford great place to go Jim will take care of you. Jay in service outstanding. Ryan is parts is great to work with..Service and parts are still great .