Cummins Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ricardo Tiveron
2 years ago
I had such a great experience with these people! I tried to buy a truck in my area (Amarillo, TX) but the dealership Texas Dodge got my information and never got back to me. Probably thought that I wasn t going to buy a truck or something. So I found Cummins Chrysler on line and called them. Since my first contact with them (Evan was the salesman) they were super clear and helpful. A couple of phone calls and text messages later I agree with the value they offer on my trade (better than I found in other places) and we got the deal! On Saturday morning I drove from my city to Weatherford, OK (3h drive) and in less than 1 hour Evan (Financial agent) went over everything and I was heading back with my new truck. All value were exactly as I was told over the phone and there was no hidden fees, surcharges or any kind of addition to the price (I almost made a deal with David Stanley Dodge in Midwest City, OK and they tried to add $6000 to the sticker price on the last minute).EXCELLENT SERVICE AND VERY CLEAR DURING THE WHOLE NEGOTIATION!!Thank you guys!!!

  Brian Pratt
a year ago
My only experience here was brief and with the service department, but those guys were awesome! I'm traveling and kept getting a low coolant light that would go off and rather than making me buy a whole gallon of coolant when I only needed maybe half a quart they topped me off for free. Professionalism and customer service at it's finest. I wouldn't hesitate to bring my vehicle to them.

  Wade Crall
a year ago
DO NOT TAKE YOUR VEHICLE HERE!! Absolutely horrible customer service. The service department is a joke! Took my truck to have some work done, should have taken 2-3 days, 4 weeks later after multiple trips back they finally got the work done. Only after the work was complete did they tell me it was no longer cover under warranty when I had asked and been told multiple times it was cover by warranty. This dealership will screw you every way they can. The management is completely incompetent. The owner should be embarrassed that his name is on a business being run by these clowns. I will never take a vehicle here again.

  Mark Cober
10 months ago
Best dealership ever. I was traveling to Weatherford OK, when my Jeep Grand Cherokee started shedding trim parts. I duct taped and bungied my front end together to make it to Cummins Jeep dealership. They got me right in and fixed my car so fast I didn't even have time to finish my free coffee. Thank you to the excellent staff at Cummins. Only visit Cummins, they are the best.

  Ancillary Logistics LLC
a year ago
I was going in to purchase what I wanted, had everything I needed to purchase and the staff was not very interested in helping me. His loss went somewhere else and purchased from them. They lost out on the money. I had half of the money asking for a down payment oh well. I ll never shop at any of the Cummins dealers again!

  kevin gray
6 years ago
I had a terrible experience at this dealership. I should've known something was wrong when the Finance director told me that the only way a bank would approve me was if I accepted a 2300.00 warranty in addition to the car's price. However, after telling Evan (Finance director) that I didn't want the warranty, he proceeded to tell me that he'd call the bank and see if he could do the deal without the extended warranty. The next day I finally got in contact with Evan after leaving messages and was told that he was able to get the deal done for the original price without warranty. So today I drive from Oklahoma City to weatherford after work with the intentions of purchasing the vehicle, However while inspecting the car I noticed that the fender on the vehicles passenger side was misaligned. I went back into the dealership where Evan expressed that my wife and I needed to hurry up and make a decision because he needed to go. He said that the time we had to make a decision (25 minutes) was more than enough time and that they were closed. I told him that I was disappointed because I'd heard that Cummins was a reputable dealer and Evan replied "Be Disappointed". I proceeded to leave the dealership when my wife asked for a manager, in which a gentleman who was standing there the entire time announced that he was the manager. My wife asked the gentleman if he heard Evan talking to us like that and he replied that Evan had said nothing wrong. He went on to say that they had bent over backwards to make a deal work for us and express how he had worked for Mr Cummins for 20 years. Although the original salesman Tyler was nice and professional (very informative and had me sold on purchasing a vehicle from Cummins) I will never visit this dealership again. We were treated unfairly and rude and I doubt that ownership is aware of how customers are being treated by their staff (Evan and the Manager on duty).

  Elisa
4 years ago
Every time I call to try to get an appointment they make up some excuse. Then they want me to bring my car in during the week. I can t because of their service hours. I offer to drop it off if they could give me a courtesy car but they won t because I didn t buy my car from them. My Jeep warranty guarantees me a courtesy vehicle but they don t honor it. So, it is easy to say I won t be going to this dealership for anything. They are unwilling to work with you and want you to come it when it s convenient for them.As to your reply, I talked to your service department today and they did not allow me to make an appointment tomorrow because they did not want to spend too much time on my vehicle . The fact that you turned down a paying customer tells me a lot about your business. As for the rental, I was told we do not lend vehicles to anyone who does not buy from us. You are the only dealership that I have dealt with that has not honored my guaranteed courtesy rental outlined in my warranty. Like I said, this is not the first time I have tried to come to you but it will be the last.

  Greta Wilmeth
7 years ago
Make sure you are knowledgeable about your vehicle or bring someone with you who is when you are having it repaired here. The service department staff is friendly alright as they try to talk you into things that aren't necessarily needed to fix the problem you originally took it in for. They are very unorganized and tend to forget what you asked them to do or lose important documents needed for your warranty. Don't pay for anything until you have all the paperwork needed for proof of service.

  Mike Lara
5 years ago
My wife had a great experience here while on her roadtrip from Arizona to Oklahoma. Our jeep was having issues and they took it with no appointment. An employee was even kind enough to let my wife use his personal car to get her business done, while ours was being completed. I personally have never heard of customer service going this far to be helpful. Thanks to Phillip and all the staff at Cummins Dodge.

  KNeebone
5 years ago
Had a good time here shopping for a new ride. The sales team was very knowledgeable and informative on their vehicles. They customize your car or truck exactly the way you want it. You can get custom brush guards and flat beds and bumpers painted to match the factory paint job. I even saw them put GOLD wheels on a customer's Jeep.

  John Wess
7 years ago
Terrible service, terrible people! They said they were going to call me in three weeks to get the front of my bumper fixed because while washing my car, the paint started peeling right off. Over a month went by without any phone call or anything, so I finally go up there and they said that Chrysler denied my coverage.. They said that they believe it was hit with the power wash tool, which resulted of the paint peeling off. Umm.. No. Why would I hit the front of my $45,000 sports car. The paint starting peeling off when I started to wash it. Then they said they were going to call me, but they didn't have my phone number in the system. Oh, but they have my full name, street address, email, and even my parent's info in their system as well, yet they couldn't contact me at all. Either way, I wanted my front bumper to be fixed whether it would be free or if I would have to pay for it, but I never got the call.Never going back there again, the service sucked. The people there are really rude, and they act like I don't know anything because I'm just a "kid."

  KC Freels
5 years ago
Had an alternator go out while on a Nashville TN to Las Vegas NV trip. The staff at Cummins got me repaired at a very fair price and had me back on the road in less than 2 hours. Couldn't be happier. Very highly recommended for any service needs.

  Ashten Self
6 years ago
Had a wonderful experience with Cole as our salesman. He was very friendly and helpful in the purchase of our Jeep Grand Cherokee. We did have pre-approval through our bank, but had never worked with a dealership and Evan was very informative on this process. He helped make the purchase a smooth transition. Definitely will come back for future purchases! Will also be referring Cummins to friends and family looking for new vehicles!

  Mike Hill
3 years ago
The place is nice and the staff is friendly. Problem I had was the service representative would tell you something then never fallow thru. They do good work but are slow. Don't know if I will be back anytime soon.

  peggy allen I
2 years ago
They always take good care of my truck and are very courteous. If you don't know where to get good service, give them a call!

  William Carrell
5 years ago
I cannot say enough about this place last year had an engine that would not stop overheating and their team did not stop till they found the problem which wound up being a defect from the factory. who finds these things, I don't know but this place did and they replaced the engine and the truck has ever run great ever since recently my AC went out they did not hesitate to give me a nice truck for a loaner which I desperately needed and I know I can count on them to fix my truck and give me a great deal

  Duckie Holyan
a year ago
Everything was good until I went to go get my car back and asked where my car was and an old man said it s by the dumpster where it belongs very rude and inappropriate customer service!

  dale fanders
7 years ago
Well I'm going to start off saying there is no such thing as customer service unfortunately as I was traveling from Amarillo Texas to my home in Nashville Tennessee my Dodge truck broke down. My first thought was wow how lucky I am to find a Dodge dealer in this small town taking the truck on Wednesday finally Thursday that tell me the radiator is bad by Friday morning the day and a half later I've got the radiator done and then they tell me the number 8 cylinder valve spring is gone bad quote me 6 hours of labor and parts I ask them when they can have it done explain to them that I am stranded in this town with very little money they tell me it will be Wednesday at the earliest so Friday Monday Tuesday Wednesday 4 days to do a 6 hour job that's just ridiculous. So Monday I need to recover some paperwork from my truck I get there trucks in the shop the hood is down there not even working on it meanwhile I stand there at the door and watched them pull in six brand new vehicles to prep for their lot that's more important than your customer I once again tell them that I am disabled I have a bad heart condition I'm stuck in this town no Transportation no way to get anywhere ask them about a loaner car they informed me they only do that for their customers that buy vehicles they're not for out-of-town people like me also happens to be one of the coldest weekend and now I sit here Tuesday sick from having to walk to get myself something to eat so again I call and explain to them that I need to get home to Nashville to my Dr my health is not good I get the same reply Wednesday buy close or possibly Thursday what the hell is up not only is it going to cost me good money to fix my truck I've had to pay for a hotel for a week at an exorbitant cost it's just shameful

  Stephen Bayne
11 months ago
I have been trying to get this place to call me email for a week never have heard anything. Guess there not trying to sale cars here

  Bruce Irish
6 years ago
Best car sales experience of my life. Dave Morris was our representative and made buying our car a real pleasure with absolutely no pressure to buy. I believe I will be buying my cars here in the future.

  Kevin Wilson
2 years ago
Outstanding customer service from walk in to walk out wouldn't want to take my vehicle anywhere else

  bradd whitney
4 years ago
Had to pick up a part for my car. Parts counter person very friendly. Cashier personable and fast. Easy on and off I 40 in Weatherford.

  Alecia Malson
3 years ago
It took a couple of trips to fix the issue with my older model car, but they were kind and they were reasonably priced for a dealership.

  Dale Fry
3 years ago
Best experience I have had at a dealership in over 5years!!! 2016 ram with turbo issues was in and out in 2 hours.

  Terry Fisher
7 years ago
The service department is just atrocious. Don't go there. They charge you extra for items they think you need for you car. They just want your money.

  Joe Cloninger
4 years ago
Mike taylor has turned me into a repeat customer. Bought 2nd vehicle from him. Easiest purchase ever made.

  Myra Jennings
7 years ago
The service at Cummins Dodge-Chrysler is awesome. I have dealt with them for 11 years and have always received prompt professional service at a reasonable price.

  Joshua Taylor
4 years ago
Excellent service, courtesy is off the charts, friendly and hard working people that will go the extra mile for you!

  Erica Sinner
3 years ago
Thank God they were there when we broke down on our trip. They ordered the part we needed even though they don't deal in Hyundai parts.

  Jordan Crane
6 years ago
Really nice, great customer service without any hassle. I'll shop for a vehicle there.