Nelson Mazda Tulsa Service and Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jon
8 months ago
The entire experience, from dropping off my car to picking it up, was excellent. Hallie was very helpful and informative while explaining everything through the whole process. The other employees I encountered were also very professional and helpful. I am very pleased with the work they did on my car as well. They sent a video walk-through of the entire inspection they performed of the vehicle. The video was a first for me, and I think it's a great tool they utilize to give a clear visual understanding on top of verbal communication. I then received a link to the quote, and you can select what fixes and recommendations you want them to perform right on your phone, and it made for a very convenient and quick process. I will consider having all services performed here in the future on my Mazda.

  Bonnie Athey
3 months ago
They were very nice also very helpful they listened to the problem got me in and didn't have to wait to long sweet!! Back on the road & with no more problems!! Thank You Guys!!

  Alina Messick
7 months ago
Took two hours for an oil change/tire rotation that I had an appointment for. When I got in my vehicle afterward, there were dirt marks all over my beige leather seats and smudges on the bottom panel of the car. I would expect that they could put something down on the seats to prevent that, especially when its a lighter color. Unfortunately I had somewhere to be and didn't have time or I would have addressed it. Had to clean my car myself when I got home. Bought my CX5 here one year ago and sales department was great but can't say the same about service. I was just getting my first free oil change but definitely won't be back.Edited to one star because after trying to clean the inside panel- there are actually scuff marks and some sort of red paint

  Greg Skodacek
a year ago
Ignored my service history, recommended repairs and replacements as if I hadn't had the car serviced every 5000 miles at my home dealership and recommended replacing things my home dealer had just replaced 5000 miles ago (filters). They treated me as if it was the first time I had ever had my car serviced.Said they'd wash the car, as usual at any dealership doing routine service, but they did not clean a thing. I basically spent $100 for a basic oil change and simple tire rotation.Made me appreciate the service I get at my home dealership in Reno, NV.

  B
a year ago
Amazing customer service, and overall experience. but they didn t catch that one of my tires was leaking air so kinda disappointed about that. it deflated overnight..

  Barbara Holt
2 years ago
Nelson Mazda was able to repair my Nissan 350Z when no one else could even look at it (On a Saturday). The service staff were polite and communicated every step of the way. Parts had to be ordered, but even with that I had my car back the next Friday. I will return to them if needed.

  Jim Wessel
2 years ago
I bought my car there, fair deal good people, when i need a new car they will get my business.

  Tiffanyty
a year ago
Friendly service. Upfront about costs. They have flexible options for drop off and pick up for maintenance services.

  Cheryl Van Den Handel
2 years ago
They are courteous and most the time I'm out in an hour.

  Bobby Hurst
2 years ago
Very knowledgeable and highly qualified for all your automotive needs

  Trent
a year ago
Chris is the man, he is very professional he meets your standards. Everyone is very professional

  Carol Case
a year ago
Polite. Work completed on time. Car clean!

  Michael J De Aguilar
2 years ago
This place is the best they treat you like family

  Angela Elmore
2 years ago
Great cars and great service!

  Mary Record
2 years ago
Very helpful Very polite as always

  roger Jones
2 years ago
Sold my car to nelson