Jackie Cooper Imports Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathy Smith
10 months ago
I absolutely love the Jackie Cooper service department. They are so friendly and nice. Sometimes, I don't even have an appointment, but they always manage to get me in if I have a problem. They always have a loaner for you, and they get your car in and out quickly. I highly recommend Jackie Cooper imports.

  Melissa Martinez Casillas
4 years ago
I cannot emphasize enough how great my experience was with this dealership! Not only did I walk out of here with a car I m proud to drive but the customer service I received was also phenomenal. Mushtaq was the salesman who helped me and my husband and made our experience of getting a new car stress-free. Not once did we feel pressured or uncomfortable with him...he sat us down and asked us a few questions in order to show us some cars we might be interested on based on our answers to his questions. He was extremely helpful and knowledgeable about the cars. He had a positive attitude and made great conversation throughout the whole process. If you re looking for someone who will actually listen to what you want and not try to steer you off to something completely different then this is the guy you want to help you throughout your car buying experience!

  Bradley Popejoy
5 days ago
Always friendly at Jackie Cooper! I love seeing all the beautiful vehicles and people

  Kevin Haggard
a year ago
They are the best Mercedes service experience in the state. Twice now they have been there to help us in an emergency, and they helped on both occasions the same day with fast, kind, thoughtful service and assistance.They're just simply the best.

  Egill Gu�mundsson
5 years ago
It's hard to put in to words the level of service we experienced at Jackie Cooper Mercedes-Benz. Greg Gleeson and Chuck Griffith went far above and beyond, they provided a level of service I've never experienced in my entire life. I wasn't buying a $120.000,00 car but instead i was buying a $20.000 car, what sets this dealership apart from all others is how they treated us like we were the most important customer that had ever walked through their doors. The day after I bought my car I found some issues with the paint that I had not noticed before and they still received us with open arms and had my bumper repainted just to make sure we were happy.... It's worth to mention that while we waited they gave us a band new 2019 C300 to drive until the car was ready.Greg and Chuck, we are very grateful for your amazing service and for putting up with my pickiness.This is what used car buying should be like.

  gerald heller
7 months ago
The service advisors here are top notch. I stopped in for an unscheduled visit due to a headlight issue. They were trying to do all possible, but had to order parts. We will see what happens then

  Barbara Meyers
5 years ago
My experience at Jackie Cooper Imports was wonderful. They treated me like a queen.Adrian was the best in showing how my car works in and out. Very customer proficient.Stan was great to work with. I would recommend this Car dealership 100%.

  Jamie Duffield
a year ago
Jackie Cooper service department is top notch. I had an issue and Lana was on it from the start. Everything was explained to me in detail and any questions I had were answered completely. Lana would check in with me, let me know the progress that was being made. I will always use Jackie Cooper service department for my cars from here on out. Cannot beat the customer service..

  Todd Davis
2 years ago
Great service!When I bought my vehicle, I opted to get the ceramic coating. I made an appointment with my service advisor, Connie (who is wonderful). Dropped the car off, was given a loaner for the day. The car came back in beautiful condition!I hope I don't need a lot of servicing, but if I do, I'm giving Connie a call!!

  Jeff Redmond
a year ago
Just picked up my second Mercedes. First time in my life I used the same sales person. T. W. makes it the best buying experience ever. I highly recommend T. W. And all staff at Jackie Cooper Mercedes of Tulsa!

  Jake Hand
7 years ago
Good service, but you might have to stay on your service manager to make sure the technician did a thorough job. My car had to be taken back twice to completely fix everything that should've been handled the first time. However, the service manager, Denny Martin, and my latest service advisor, Chris Matthews, were great and made sure everything was completed properly without me paying for extra diagnostics. Definitely contact Chris the next time you need your Benz serviced.

  Kristen Guy
7 years ago
This dealership is amazing! Everyone was extremely helpful. They went out of their way to help me and make it possible for me to get a car. I would highly recommend them to everyone! I do not normally care for salesmen but they are different. They are not pushy and make you feel welcome. Kendall Taylor was the salesman who helped me. He made the whole process very easy. Also Chuck in the business office was wonderful to work with, made us feel at ease, and did all he could to help us. After my car buying experience at Jackie Cooper with Kendall Taylor and Chuck Griffith I would highly recommend them to anyone.

  Ricky Sahjal
6 years ago
Well the reason for this 1 star is that you will get respect only if you are dressed nice . No shorts or t- shirts will do it .they judge you by what you wear. I just hate fake people's and place like this where you get judge my the looks not knowing what you have in your pockets .Here is a perfect text message what I got from them

  Dodie Toft
5 years ago
What an amazing group of people. We were treated with the utmost dignity, respect and complete transparency. We received top dollar on our trade in plus a fantastic interest rate! Stan, Ryan, Jeff, Amy and Adrian went above and beyond to accommodate all of our needs and requests! We are the proud owners of a beautiful, reliable 2019 Mercedes SUV. Thank you! Highly recommend!!!

  Chad Corbitt
7 years ago
I think most people have a somewhat natural apprehension about the car buying experience, and in particular how working with sales people at a dealership can make you feel. The truth is, a customer's experience with their salesperson, positive or negative, says a lot about how people perceive their experience with that particular dealership, whether deserved or not. If you have a bad experience you leave feeling like the rest of the dealership must be just as questionable, you leave with a bad impression and are not likely to return or refer anyone you know. Conversely, if you have a good experience, you will not only feel refreshed about their sales culture, but it will spill over into your attitude about their service department, business office and the rest of the dealership as well. After working with Kendall Taylor at Jackie Cooper, I can tell you unequivocally this guy gets it! He understands customer service, he understands people and he understands what it takes to make a customer for life. Kendall was very conversational, very laid back and just down to earth. He was never pushy or rude, but he also did his job and was not afraid to ask me if I wanted to take it for a test drive or keep it for a few hours to see if it was the right car for me. He was patient with me as it took me over a week to make up my mind, and yet the whole time he was looking out for my car and trying to protect it as much as he could, while still being fair to his employer.The truth is, we all have to purchase a car at some point and any dealer can sell you a car. However, Kendall understands that people don't do business with dealers, they do business with people, people they trust. From the beginning, I could tell Kendall was more interested in establishing a relationship and making me feel at ease. Sure, Kendall sells cars, that's what salespeople do, however every dealership needs more people like Kendall Taylor, he was great! I'm confident Jackie Cooper will exceed my expectations in every other way as well.One final compliment to Andy Truman as well, he was not only a very knowledgeable sales manager about the particular Infinity I was researching, but he was gracious enough to stay late on a Saturday night to help me and Kendall wrap things up, and was instrumental in helping us close the deal. There were things I wanted addressed on the vehicle I purchased and he was willing to negotiate with me and help me feel comfortable not only about the price, but about the overall value.Thank you both for all your attention and detail, this is my first experience with Jackie Cooper but it will definitely not be my last!

  Corinne Barker
9 years ago
I recently went to Jackie Cooper Imports with an interest in the 2011 Smart ForTwo convertible. There it was, sitting in the showroom of the Smart Center. I was greeted by the friendly staff, and was quickly matched with sales professional Mark Hughes to discuss the car and take it for a test drive. Firstly, he showed me how everything worked and answered all of my many questions I had about the car's features, reliability, safety and upgrades. I then test drove the vehicle and had a great time doing so. Reaching the purchase price I wanted was stress free and exciting. No haggling, zero money down, up front discussion of the financing. I also met Tracey who made me feel even more at ease. Overall, a very pleasant experience, will gladly go back for my maintenance. Also, being a Smart Car owner has been very fun!

  Laura Provence
7 years ago
We purchased a car from Jackie Cooper and had a wonderful experience. They were quick and efficient. There was no hassling involved in the sale. When we went back for maintenance, they went above and beyond to treat us like valued customers, and our sale was not that big. We will definitely recommend Jackie Cooper to friends and family, as well as return in the future ourselves.

  Dee Felton
4 years ago
Visited 4 weeks ago and learned that they're certainly better than 4 years ago. Back then, I paid in excess of $100 for a key that they would order and program for my car upon its arrival to the dealership. ONE YEAR LATER, they still hadn't called. By that time, I'd upgraded my vehicle, so the key was no longer needed. At the dealership, they'd no idea who dropped the ball in never communicating with me. They agreed to issue a refund to me. My recent experience with Connie was very pleasant.

  Cady Rowland
6 years ago
BUYER BEWARE - I would not recommend purchasing a vehicle with Jackie Cooper Mercedes-Benz. I have purchased 2 vehicles in the past 5 years and upon renewing my lease on my third vehicle, I dealt with the Sales Manager Ryan Knotts. He was the most unprofessional Sales Manager I've ever encountered. He explained to me that my deal was, "a stupid deal" then lied to me and tried to deny ever saying it. This company has lost all customer service and needs to be reminded how to take care of repeat buyers. I ended up taking my business to Mercedes Benz Dallas and have been treated very well. I recommend using someone other than Jackie Cooper Mercedes. I can not and will not recommend or do business with them ever again!

  Chris Tadlock
9 years ago
Great Service and Sales Department. Don in parts is second to none and Connie and Brandon have been there to answer all of my questions. Even the crazy questions. Very knowledgeable and polite. Thanks for all the great experiences and for those in the future. I definitely recommend to anyone looking for a professional service department to try Jackie Cooper Mercedes. Best service department I have ever been to.

  Gina Demaio
10 years ago
John was our service manager and his communication, helpfulness and customer service is exceptional. He went over and above to assist us with having 3rd party warranty cover the repair, and although they would not budge, I really appreciate him taking the extra time to help. Excellent job and thank you for all your help.

  K. Ozmun
7 years ago
Cameron is a wonderful example of what a Sale Professor should be. He conducts his sales with genuine personality and humble, yet sophisticated business acumen.Cameron and everyone I meet at Jackie Cooper Imports conducts themselves in this manner. Making a car purchase is often times an extremely stress process to endure, even for the most capable buyer, not at Jackie Cooper Imports, though. Jackie Cooper Imports team is concerned about the reputation they have built over the years, which shines through when talking to any one of its representatives.I hope to not have to buy a car anytime soon, the one I purchased from Cameron is a quality vehicle, but if I do need to buy another vehicle:This is the place to buy a car. And this is the gentleman to sell it to you.

  Katie Hayden
10 years ago
I just bought a new Infiniti G37x from Jackie Cooper Infiniti! Greg Wilson was an outstanding sales professional. He was very patient with me while I had to get the title switched from my Dads name to my name. The Finance manager was a great guy as well, they worked with me to find a price I was willing to pay for the vehicle. The whole team at Jackie Cooper was fantastic. I couldn't ask for a better first car buying experience! I would recommend this dealership to anyone!!!!!

  Susana Gravato
7 years ago
My family and I have purchased 3 vehicles from Mike Cooper and he has always been a pleasure to work with. From the sale to the follow up maintenance/Service team,everyone at Jackie Cooper imports are knowledgeable and friendly.Definitely would recommend Mike and the Jackie Cooper Imports team for anyone in the market for a car!

  Milque Toast
11 years ago
I am reviewing the Mercedes Service Department. Let me first say that the work that has been done on my GL450 has been excellent, I haven't had any problems with the mechanical work completed. I'm sure the mechanics are the best. The service advisers are however less than willing to help accommodate customers. It pains me every time I have to call in for service and ask for a loaner. I know that they will promise me on the phone that they will get me a loaner big enough for my family of 6, but then when I get there, they act like it's a complete surprise to them that I need a third row seat, and they tell me that they can't help me. I thought the service was supposed to be the absolute best. I mean it's Mercedes right? If there were another Mercedes dealer in town, I would never return to Jackie Cooper.

  Linda C
7 years ago
My husband wanted me to have a new Mercedes so we went to Jackie Cooper Imports. Mike Myrick made our decision an easy and pleasant one. We picked out our new E350 and were on our way. There's a lot to know about these fine cars and everyone we met was more than helpful. It was a far better experience than anywhere we have purchased a luxury car before.

  The_Therapist
9 years ago
I just purchased a car today. Everyone was polite, getting the car went VERY smooth. Brian Gross was a very big help. He went above and beyond to make sure I had the car I wanted. He wasn't pushy either and very patient. I definitely will be getting my next car from here!!!

  LathieKaiyn
10 years ago
I just want to say that we love Connie, she is the best! I have never dealt with a person who is sooo good with customers, she is one of the reasons why we bought another Mercedes ML350 because she is always so delightful and she gets repairs done in a furry for us when we are in a bind. She is a big compliment to Jackie Cooper, I hope you appreciate her as much as we do!!!

  David Criswell
6 years ago
I recently purchased a used Lexus GX460 from Mark Hughes at Jackie Cooper. I had looked around quite a bit online. I had pretty much narrowed it down to a few different colors / option packages. This left about 10-15 cars within 1,000 miles of me to choose from. I contacted a handful of the dealers who had the cars that fit my criteria.Mark Hughes was, without a doubt, the most thorough and responsive of any of the salesmen I spoke with. I probably should have bought it from the get-go, however, there was a similar vehicle much closer to me. I actually drove 250 miles to go pickup the other vehicle, and when I got there, it had some very obvious (and very bad) prior repairs that had not been disclosed. So, I was even more hesitant to travel from Murfreesboro, TN to Tulsa, OK to buy the GX Jackie Cooper had.However, I talked it over with Mark, he assured me that the vehicle was as described, and we came to an agreement. He went WAYYY above and beyond to ensure that the vehicle was as he was describing it, and I was not let down once I arrived. Mark picked me up at my hotel the morning after I arrived. We took the car for a test drive. Got back to the dealer and looked it over. Signed some papers. And then I got on the road. No force feeding me an extended warranty. They did exactly what we agreed on.The car had been checked out and cleaned up as well as could possibly be done. It looked FLAWLESS, which is incredible for a 6 year old/100,000 mile vehicle. They included records where it had recently been to a Lexus dealer for a recall that could only be performed by a Lexus dealer (which Jackie Cooper is not), as well as a service, new air filter, and a few other odds and ends. The vehicle was IMMACULATE. It had a fresh oil change, and a full tank of gas. No noises, squeaks, or engine lights. No unmentioned damage. It was just perfect.I've purchased new cars for more than double the price of my new GX and didn't get the kind of service I got buying a used from from Mark and Jackie Cooper. This is how it should be.I would recommend Jackie Cooper to anyone, and I have all the confidence in the world knowing that they are doing things the way it's supposed to be done. If you are on the fence about buying, don't be. They will take care of you. Thanks again guys!David Criswell, Murfreesboro, TN

  Jonfi Hilz
9 years ago
Just purchased an Infiniti G37X and was very impressed throughout the entire process. Tracey is an awesome salesman, I recommend having him help you. Overall, the process was a breeze; the Manager and Finance Manager were also very helpful and there was no pressure to purchase a vehicle. They helped me get out of the negative equity on my trade-in (TL SH-AWD) and were very nice throughout the process. They let me borrow the car for a day before I purchased it and accomodated me every step of the way. I recommend this dealership very much, and I look forward to conducting continued business with them in the future.