Fowler Ford Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Travis Pittser
7 months ago
Fowler service department is a amazing. I have been coming here for over 3 years now to have my ford transit van serviced. They do what they can to get me and other in And out as quickly as possible. I hope they are able to keep the people they have.

  Jack Tarner
4 months ago
Went to check to make sure they had the parts for the recall on my car. They did and I'll be going in on the next good weather day...!

  Dakota Duree
4 months ago
Went in for cylinder misfire replaced several coils, all 16 plugs and wires, and still have an audible/visibl spark from coils/wires on top of engine.

  Tonya Jordan
4 months ago
Took my box truck in for an oil change and it was out in a couple of hours. Unlike the last place it took them a few days.

  Michael Bender
8 months ago
Too many issues to list. Hands down worst experience for a dealership 8n my life. From the GM to Andrew in service, the place is a joke. Came for car under warranty and left wondering why I even came here. Rude, disrespectful and total lack 9f any empathy. I will never recommend a Ford to anyone and after this experience I just wanna sell my Ford and take my money elsewhere.

  KURT STEPHENS
10 months ago
fowler set me up for a standard maintenance when i had been very open about the issues i was having with my transmission that needed to be diagnosed. i arrived for my appt and the personnel were very rude. i had to leave my info for the heavy repair section to call me and set up a diagnosis appt. and they never called. i guess they don't need the work. i wouldn't recommend.

  Robert Siegrist
a year ago
I went online and scheduled an 8:30am appointment thinking it would be much faster.Showed up 10 min early and ended up waiting 2 and a half hours for an oil change.I let the service salesman know I was very disappointed in the dealership. He said they don't use the appointment schedule it's more of a first come first serve.Well I will not be doing business with Fowler ford or Quick Lane. We have always used the dealer for maintenance but not any more.Service: Oil change

  Marsha Gonzales
a year ago
2nd time we were told to just bring it in and we ll take care of it to be told that they were FULL up doing oil changes AND that they don t have a transmission person. What is the purpose of answering the phone if all they re going to do is LIE to get you to waste 2 hours of carpooling time that has to be prearranged just to be turned away?! I strongly advise to not take your vehicles to this location. Or actually you can and then you ll find out exactly what I m saying when they tell you that all they can do for you is an oil change at that location .. pointless to be advertising a full service mechanic when in fact, they do NOT!!!

  Louise Berg
a year ago
Great service! Good feedback along the way from my service advisor Tom Vaughn. Very happy with how the vehicle is performing now. They were thorough, but conservative. Talked to me about costs along the way. I got expert advise. Would definitely return to Fowler for service again!Services: Transmission, Tires, General repairs & maintenance, Auto brake repair, Tire rotations, Wheel alignment, Brakes, Auto maintenance, Oil changeServices: Transmission, Tires, General repairs & maintenance, Auto brake repair, Tire rotations, Wheel alignment, Brakes, Auto maintenance, Oil change

  Bill Downs
a year ago
A pice of the front seat trim was never correctly installed. The service writer Greg had the service techs look at it. The service tech tried to force the trim into place instead of removing it and installing it correctly. Doing so cracked the trim piece necessitating a new part being ordered. After waiting four weeks with no follow up contact by the dealership I called and spoke to Greg who then checked on the part. Greg then scheduled me in for a Saturday appointment. When I arrived at the dealership for the appointment I was not on the schedule and Greg was off for the day.I then spoke to Anthony who has to be the best service writer this dealership could ask for. Anthony went out of his way to find the part and try to get me into the schedule. Anthony even brought in the service many Andrew. Andrew was very attentive to my problem and looked into the matter. Andrew then assured me that the issue would be taken care of that day. Later that afternoon Anthony called me to inform me that my truck was ready for pickup.Anthony and Andrew are both a credit to this dealership. The dealership would do well to make sure both Anthony and Andrew are kept happy with their employment with them.Thank you Anthony and Andrew for you help and positive can do attitudes.Service: General repairs & maintenance

  Tami Duesler
2 years ago
After buying a truck for my son s 16th birthday I had to get the suspension fixed. While it wasn t something I planned on, Fowler Ford service was really good to me. Being a mom who knew nothing about suspension, I had to put all of my trust in this place. Ben and Andrew never once made me feel bad for calling and checking on how the service was going. And they made sure the truck was safe to drive. I won t trust anyone else besides these 2 men. Way to go Guys! You re the Best!!!Services: Steering & suspension repair, Wheel alignment

  Lisa Craven
a year ago
I was not happy due to the fact when I booked online I was very pacific about what needed done and why I was bringing it to the dealership. I also expressed this concern when I drop it off as well. I need was not check or completed. When I was called about my car being ready I inquire about my need and was told wasn't sure and asked that it be check and how I expressed that at drop off and when I booked online. Long behold when I arrived it still hadn't been done or a clear answer to whether the transmission fluid was filled just there s leak. The oil change codes wasn't cleared and whoever drove my vehicle left the AC on full bust and I don't leave my air on when car is not on due will cause problems. My AC is now not working like it was. I will not be back.Services: Tire rotations, Oil change

  Alecia Dempster
a year ago
We have been waiting on the recall parts for almost a year. Came in last week, schedule Monday for service.When part came in, Lee and Tom got me on schedule and took care of it in one day. The service department is/was short staffed with at least one extremely rude customer. Lee and Tom both were very friendly, working to make sure everyone was taken care of as quickly as possible.

  Joe Guy
2 years ago
I was on a long haul across the nation and had my check engine light go on unexpectedly. I reached out and this team was very helpful. I spoke with Kory and he hooked me up with everything I needed FAST. Very pleased with the entire experience here. Thank you Kory and everyone at Fowler Ford Service for saving the day!Service: General repairs & maintenanceService: General repairs & maintenance

  Karl Pikna
a year ago
I was told there was other work needed on the car by textMy wife was in the dealer waiting for the car. But they didn'ttake the time to asked or tell her. After the car was done withthe oil change . they gave the car to her.There was no notes about the needed work, and that everythingwas good until the next oil change.MAYBE ONE DAY THEY WILL GET RIGHT

  Darryl Duran
a year ago
Kory helped with appointment for my Bronco Sport First Edition 2021 for oil change. My contract said I chose Platinum but still had to pay full price. Overall happy with the service and waited until was finished. Props to Fowler Ford Tulsa.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Lauren Nicole
11 months ago
I've been trying to set an appointment here and I got ghosted the first time, and the second time I was told to just "bring it in Mon-Wed at 7am." Judging from other reviews I don't have high hopes that it would actually get looked at if I brought it in. I wouldn't even go here if it wasn't for a safety recall.

  David Tutt
a year ago
I've purchased two vehicles since coming to Tulsa 5 years ago. Each purchased from a different dealership because of the poor experience the previous one left me with. Whether it's misdiagnosis (Same day auto in Berry Hill $3000 horror story) or lack of communication and follow through (Fowler Ford $2800 dollar for about $750 of work that took nearly three months.) The mentality and culture seems to be "get whatever you can out of them" them being us the consumers. Circumstances out of our control happen I get that. It's how the Circumstances are handled that makes memories for good or for ill

  Dakota
a year ago
Took 8 hours to do a brake job. I asked and they wouldn't let me test drive the Ford lightning, they seemed interested in showing me other cars but when I mentioned the lightening they meandered away, it must already be broken.... Oh yeah and the toilet stall on the end is way too small.

  Chanda Gibson
a year ago
I went to Fowler Ford to get some help with my keyfob. I changed the battery in it but my dash panel kept reading battery low. Come to find out, the keyfob that I received with my car (used purchase from dealer) was not manufacturer issued. Once they figured out the issue, Michael and the others were able to get me all set with a new fob. They even took care of a recall for me right then even though that wasn t what o initially went in for. Thanks to Michael Olmstead and his team. I will return for other needs for my 2019 Ford Escape.

  Demetra Ellis
a year ago
The only reason I can give Fowler Ford a one star is due to the establishment being open My son and I took his Ford F-250 truck and the services rendered was below expectation. The truck has been there 5 months and is still there now. During the 5 months we received the truck back 3 times and each time it still did not run. Over the 3 times maybe we had the truck back a total of 7 days. I am not sure how Ford is allowing this dealership to operate under it s brand. Please do not take your vehicle here.Services: Exhaust, Auto engine diagnostic, Engine repair, Vehicle Inspection

  Terrance West
a year ago
Friendly service and keeps you informed about recommendations for future service also good hours for people who work 8-5. The 5:30-7pm for Quick lane service is great. Customer service is #1 Excellent every visitServices: Auto power window repair, Tire rotations, Vehicle Inspection, Auto maintenance, Oil changeServices: Auto power window repair, Tire rotations, Vehicle Inspection, Auto maintenance, Oil change

  Rachel Porter
3 years ago
The service technicians were very courteous and helpful. They worked to ensure that our warranty work was handled properly, even as that meant coordinating with several different parties. The service was done quickly and efficiently but with quality work evident.

  james Preslar
a year ago
Truck was in shop for $5187 of work. Truck was using lots of coolant and exhaust smelled like radiator fluid took 5 weeks. Picked up same problem 400 miles later had to be towed back. It sat in service lot for 3 weeks. Finally had it towed to another FORD Dealer.Service: General repairs & maintenance

  George Benson
a year ago
The car'S alternator went bad and was replaced. The car runs fine now. No issues with the car now. The car always has its maintenance service performed by this dealership. Happy with all aspects with this dealership.Services: Auto engine diagnostic, Engine repairServices: Auto engine diagnostic, Engine repair

  Carrie Dunsmore
a year ago
Zero regard for people. I tried to make an appointment to get warranty repairs done on a repair they did. They told me to drop it off on Tuesday morning. By Friday evening, it still had not even been diagnosed.Service: Air conditioningService: Air conditioning

  sheldon iron
3 years ago
Mo waiting when having a service done for my car. Other ford places have a week long wait or more Fowler Ford is great they get you in and out as fast as they can. Every time I called for brakes, oil change, other sets of brakes I was able to get in on the same day withon a hour or two Amazing help. Great work and Thank ypu all gor your hard work. GOD BLESSYOU ALL and Jesus Christ loves everyone.

  Mark Lauer
a year ago
Anthony was fabulous. My only complaint is the disconnect between the sales, parts, and service departments, and how much time it took for them to connect the dots for me to get the parts purchase credit that I earned upon vehicle purchase.Service: General repairs & maintenanceService: General repairs & maintenance

  kickinghorse_ 85
a year ago
Was quickly greeted. Kory did a walk around of my truck then showed me the waiting area. Was done incredibly quick and liked the text feature that was used.

  Don Lancaster
5 months ago
Great experience,friendly staff,service staff helpful when you have a question