Copart - Tulsa

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sheila Groden
2 weeks ago
Finally got ahold of someone so I could go clean out my car and get my drivers licenses and debit card out. Have 4 kids and we are in the car a lot during the week so we had a lot of things in there including my art bag, sketch book, papers from art class that I teach. Opened the door and found they cleaned out my car and THREW EVERYTHING AWAY. Said my personal items would be in a envelope. Well obviously everything in there was my personal items including kids coats, shoes, their stuffies, ect.Never found my debit card or ID either. When I opened up the envelope only a few random pieces of paper were in there including this note.Hopefully I never have a wreck again but I will refuse to use this place that's for sure.

  Craig Freeman
3 years ago
Great inventory of cars. Auction prices are fair, but watch out for the hefty administrative fees. Customer service is really slow during Covid. Don't expect to get in and out quickly at the end of the day. Remember, you'll need a safety vest to inspect vehicles.

  Viky Shvets
2 weeks ago
I was talking on the phone with a girl named Rachel. EXTREMELY RUDE! She kept arguing with me non stop so I asked for manager and she hung up!!

  Scott Downey
2 years ago
My camper was taken there while I was negotiating with the Insurance company, they totaled it and when I go to get it, this is what happened!This place is a joke. Made me wear a mask, then I go in and the boss is not wearing one! I said something and the ladies were very rude!Once I got to my camper to get it, they had poked a forklift fork through the window, (in pic in upper left corner), look and tell me that does not look like made from their forklift. Above window is flat spot same width of a fork! I showed them pics of it before it was taken there when at Camping World. When I question it, they insisted to me it came in that way and nothing they can do. A total coverup and lie!!Good luck going there, they are not nice people.

  OVO Logistics LLC
a month ago
Tyres is the man. A humble down to earth brother with a harder than steal work ethic.

  Eric Knapp
a year ago
This review is for the application process. Customer service during that process was great. But in order to be a basic member, you are automatically registered to bid in several states. So besides providing a copy of your driver's license (which is no problem), you must provide a power of attorney, so someone else can pick up vehicles you purchased, etc. I only wanted to bid in my state, and pick up my own vehicles. Had to request a refund; maybe Copart should think about that type of membership. I might have spent some money with you.

  She HB
7 months ago
Bad experience. My daughter's birthday necklaces, somehow, got lost in inventory. Not enough compassion or empathy for customers already dealing with total loss situations or near death experiences from car wrecks. Some employees here may need, a bit, of empathy training. Lots of misinformation between employees for this company. My car looks worse than after the wreck when I got it back. I wasn't even able to view my car or drive it forward or back at their lot to see if I needed it towed or not. It was so obvious that it wasn't driveable by just looking at it. They forgot my tag and other personal items and I had to use gas, time, and energy to drive all the way back to retrieve these items. I was told they don't reimburse for gas, even though it was their mistake of leaving these items out. Overall, just not a good experience. #mymentalhealthmatters #blackmentalhealthmatters

  Michelle Broeker
a year ago
My insurance sent my car here after my daughter's wreck. As others have mentioned they have some of the rudest staff I've ever encountered. Make sure you scan the qr code on the door, or you will be ignored and treated as if you are stupid. We tried to pick the car up after we called and were told we could. They told my wrecker they don't pull cars after 4. Not what they told us on the phone. When I finally was able to get in the next day I had to reimburse them for the tow. They told me a different price than my insurance had told me, and then told me they couldn't take a debit card for a buy back. I kept explaining it wasn't a buy back, I was reimbursing them, but they don't listen. I haven't seen the inside of the car since my wrecker took it straight to a mechanic, but after reading the stories of stuff missing, I'm worried.Don't let your insurance take your car here!!!! Find someone with people that actually understand customer service.

  Richard Feyh
9 months ago
Staff was nice enough. Like every other Copart facility, they will not assist with any type of heavy salvage, even though they charge. I even had to move a semi to get to mine. And again like every other Copart facility the control module is always stolen out of every single Freightliner with a Detroit.

  Buddy Tunnell
5 years ago
love this auction the best auction I've ever been to my company buys all of our trucks and sells most of our equipment there the staff is very helpful friendly and are willing to do whatever you needwhen looking for a car or have something to sell I highly recommend Copart West is absolutely great at his job and will do anything for you

  Kelly Pick
11 months ago
My car was there for a couple days and when I went to pick it up Copart decided to clean out my car and steal ALOT of my stuff including a new car seat that was just given to me and the only thing I had left of a great friend of mine that passed which was a gold necklace that was over 50 years old. I'm devastated.What right do they have to empty out my car and take my stuff. I admit my trunk was packed with stuff. Who knows what else they took.Not having that necklace breaks my heart.Thank you for reading.

  Grant Barnes
3 years ago
USAA had them evaluate my vehicle after a wreck. When I picked it up, my radio was gone, and the remote start key fob was gone. Of course they have pictures to prove it was gone when they picked it up.....Insurance agent found a picture that if you zoom in you can see my radio in it.First picture is after I picked up the truck, second picture is what they took when they picked the truck up, 3rd picture is the second picture zoomed in.

  Ariel Beauty
3 years ago
The most absolute rudest and cruelest, cold hearted company I have ever been to. They make mistake after mistake. And can't even admit it. Told me it was my fault for a glitch in their system. I told them this is getting old. I was asked, why do I keep buying from them if I don't like the mistakes..... And I was pretty calm. I was told they don't need me as a customer. And told me they would even call the police on me! Lmao when I was trying to figure out why the app told me a certain price and when I got there it was more then what I was told. Their answer was they don't know. That's just how it is and I have to pay the extra $$ or they will charge me fees to put the car back and ban me from their property. I have NEVER been treated so poorly. They do NOT care anything about their customers. They have the mentality that they r untouchable and don't care about anything. I definitely won't be using them again. And I know several people who stopped using them for the same reasos. I caution you to buy from the tulsa lot. Rachel flashy is the rudest. And she is supposed to be a supervisor. She is a C**t

  rockey strider
a year ago
Went to get on the transportation app and could not schedule. I called Oklahoma city location and was told they have been having issues with it and so I was told to go and pick it up. I decided to call Tulsa location and they told me I didn't have an appointment and they was booked out. I informed them it would not let me schedule so they put the supervisor on the phone named Shannon whi was very rude and treated me like I was a piece of trash. I had to turn around and drive back to Oklahoma city. I called the Oklahoma city location again they was super helpful and said tulsa should have let me pick up what I paid for and they have heard how rude the Tulsa location was. Never again will I buy from Tulsa with Shannon working there and I advise anyone looking to pass this location up.

  Austin Sleeper
2 years ago
The fees are a bit pricey. More often than not they are helpful in difficult situations. Over the phone seems to be 50/50 on catching a polite employee. Chasity is such a sweetheart and has A+ customer service. I've gotten many good deals.

  Austin Sleeper
2 years ago
Waited outside in the blistering heat for over 30 minutes, with a rented trailer just to get turned away for an already paid for car. Website says they're open til 5, but they refuse to help starting at 4. God forbid the general manager have some customer service and integrity. At least there's one lady at the counter is kind and polite.

  Berlin Salvador
2 months ago
One hour waiting and they no no answer the phone

  Tom Schroeder
2 years ago
Bought an F250 Ford truck at auction. Called to ensure loading protocol. They said yes they would load it. Checked twice on this with affirmative each time. Went there to pick up and they said they couldn't load. Had the hire someone else off site to load the pickup. Nice people and they were polite but not very knowledgeable about their loading rules. They should have let me talk to someone in loading istead of guessing and maybe state on the listing whether the vehicle in question is loadable. This is usually how it works in a take it or leave it industry.

  CR Alltech
7 years ago
Went to pick up my wifes belongings out of her car after it got totalled. They were very friendly and polite. Didn't have to wait to long. None of her belongings were missing. Sherry was A+ I had all my documents in order I was in and out very quick.

  Gaylyn Wattman
7 years ago
What great and professional people! They were most helpful with managing my vehicle paper work, advising me on my pike pass cancellation, and they even accommodated my schedule with ON TIME pick up. Sherry, Rachel & Leena are THE BEST! They ALL know what they are doing and you can trust their advise.

  Damien Garrett
3 years ago
Please note that while the website says that you can still preview a vehicle, that's not allowed due to covid.That being said, they will work with you, Rachel was kind enough to have one specific vehicle pulled out back for me. Incredibly kind and unexpected.My experience with the staff has been a friendly one.My experience buying a car here has been even better. I bought a reliable vehicle for the cheapest amount IN MY LIFE.Thank you Copart for everything you do!

  maddy barnhill
2 years ago
DO NOT LET YOUR INSURANCE SEND YOUR CAR HERE!! They stole multiple Native American family heirlooms I had in my car from a funeral hours before my wreck. I informed the general manager and she couldn t take me seriously if her life depended on it. This is a hate crime. DO NOT DO BUSINESS WITH THEM.

  Daniel Lozano
3 years ago
Horrible service. Not helpful. Don't care. Second time they made a mistake on details of a car I've purchased. And their answer is it's not their problem when it is. One car said run and drive .. it needed a new engine. Other said manual. Was automatic.. all they said was they can put the money as a credit on account. Lost $ on a tow truck. Lost money taking off early from work and wife missed a doctors appointment because trying to get them to help. All they do is screw ppl over because the workers don't check details and they say it's not their problem when it's the company's fault.

  Gary Jennings
a year ago
Horrible customer service. We walked in and stood at the counter while 7 -8 different people looked at us and didn't say anything. Then get told to check in using the qr scanner which said it'll be 10 min wait... its been 20 min.. There's only 3 customers here and nobody being helped. Horrible service I'd leave 0 stars if I could.

  Barcodes Cortez
2 years ago
I drove 10 hours to pick up a car I had won, I had just drove for 10 and come to this you have to fill a transporter app download the and do this and do that until you get that done then we can help better said we will call you up, we'll their was this real cool ppl her name is VERONICA, she call to help me even tho I hadn't done any of the foot work long story short she helped me to detail awesome costumer service we need more ppl like her.

  Casper B
6 years ago
Called for a tow and told it would be 2 hours. 2 hours later and no tow truck. Called and the women said the driver wasnt answering and didnt know how long it would be. Ended up having to cancel the tow and called another company who was way quicker and cost the same.

  vaderooo7
3 years ago
By far the worst Copart I have been too. The staff on the lot were rude as heck. We got yelled out for walking in an off limits area that is not marked and last I checked I was a customer not their pin cushion. Everyone we talked to was rude starting at the counter all the way to the lot. Never have I been treated like this at Copart.

  Steve Heller
6 years ago
Copart agreed to buy my car. They said they would call me to meet me at the shop that was storing it for me and have a check for the purchase and I was to turn over my title. I had not been by to empty out my car and told the girl at the desk I needed to be there to meet the wrecker service. She said they would call me first to let me know they were going to pick it up. I never got a call so I called Copart and asked them when they were planning on picking up the car. To my surprise they said it had already been picked up. They said I could go through it at their yard at 2408 W. 21st, Tulsa. When I did money I had stored in the car was missing.

  Tomasz Skrzypiec
3 years ago
Bought a car that was supposed to Run and Drive. Lost transmission fluid within 5 miles from their facility. I called them to have it returned. They won't take it back. They won't accept responsibility. it. Stay away from them if you can.

  Blake Lee
3 years ago
Copart is a good resource for salvage vehicles that can be purchased without a dealer's license. That being said, the fees have become over the top. When you can almost certainly bet that auction fees and commissions will run in excess of $1000+, is it really necessary to charge $25 for a guest that is along with a registered member? Copart is quickly becoming the airline of auctions, fees in every possible way. Office people seem stretched thin, they're friendly but looks like they're being asked to do lot with only a few.