Harlan Ford, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Moses Veliz
a year ago
I purchased a beautiful 2014 Ford Raptor from Harlan Ford. These guys are experts and if you come on their lot or inquire about a vehicle make sure to ask for John Harlan. This guy made purchasing my dream truck easy and stress-free. Very positive and really worked for me to be happy with my purchase. I came from out of state but everything from the first encounter to actually taking delivery and driving home was all a very pleasant and memorable experience. They even sent me an unexpected gift thanking me for my business. If you are looking for a great deal on Americas best selling vehicles, make sure you come see JOHN HARLAN! Even the owner, Mr. Fred Harlan came out to thank me for my business. They are the prime example of a family owned business that cares about the customer. THANK YOU JOHN, FRED, SHAWN and ANDREW for everything!

  Lee KinCaid
2 months ago
At a time when customer service has been in a steady decline it was great to do business with Lisa at Harlan Ford. Lisa my sales rep was outstanding and kept me up to speed as my new Maverick was being built and shipped. My truck was clean and had a full tank of gas when I picked it up. I didn't have to pay a ridiculous and erroneous dealers fee or surcharge, and I received a fair trade in value.Service as it was meant to be, Do yourself a favor and buy your next new car from Harlan Ford.

  Angela O'Malley
3 months ago
Harlan Ford did an excellent job during my vehicle purchase. Nate was our salesman and was great; friendly and very helpful. Mr Harlan even came out and he knew who we were and what vehicle we were there for. If you are looking for a new car or new to you car, go to Harlan Ford. They exceed expectations and care about each and every customer.

  Heidi Gill
10 months ago
These people are the best! They make your automotive purchase enjoyable and friendly while being fair and honest. The service and parts departments are knowledgeable, efficient and reliable. Lisa in sales and Andrew in finance know their business as does Fred with special orders. I always thought a dealership could be this honorable and I am so grateful for their integrity and service. Plus everyone is really nice. Yes they get the 5stars +.

  Michael Powell
5 months ago
If I could give these guys 0 stars, I would. I made the horrible mistake of buying a car from these guys back in January 2023 after I got into an accident and I wish I would've gone anywhere else. They catfished me with stock images of a 2010 Honda Civic and when I got there, it was an entirely different car. As soon as I got in the car, I tried to open the center console and it fell off. The sales rep that was helping me, told me that they would replace it when they got a new one. Well guess what. That part is permanently on back order so I'll never get it replaced. Less than a year of having the car, I've had to replace the battery, the A/C unit, and the radiator. These people are horrible and I will tell everyone I can to avoid them like the plague. Don't waste your time, effort, and money going to this place. They just want to take your money and don't care if the lemon they sell you works or not.

  Bob Gunn
7 months ago
I m at fault because I forgot my coupon for the works. But, I purchased my car at Harlan, and have paid for all service there. They refused to even consider the $15 discount for a regular customer. I ll never go back.

  Bryson Palmer
3 months ago
100% transparency and loves to help people! The best decision this business had was to hire my Freind Nate Edens!

  Luann Bittle
8 months ago
I stopped in because my check engine light was on again. But I can't get my truck in until the middle of September. I bought local because I thought it would be so convenient to get my truck fixed. I feel I made a mistake. A month is a long time for my check engine light to be on. I had it in July for the same problem cost 110$. They said they couldn't find anything wrong.

  David Roberts
7 months ago
Took my Maverick here to get intelligent Access on passenger door fixed. They said it needed new BCM and no ETA. I said no problem. Months later they called and said it came in. Brought vehicle in and they installed new BCM. They then told me they needed both keys to reprogram. I only had one so vehicle was OOC till I could bring 2nd one in. In their defense they did give me a loaner car. I then came back few days later and they programmed both keys, however, intelligent access still did not work. I waited another hour but finally had to leave because of an appointment. They never did any more research or tried to call me later. I waited weeks before writing this just in case they might. I could tell the lady working the desk could care less. 3 appointments at this dealership for one small problem. A complete waste of my time.

  Justin Phillips
6 months ago
Friendly service. Clean/ large waiting area. Will usually get me in last minute. However, They seldom answer the phone at the service department. I have to leave messages.

  Robert Cole
a year ago
We purchased a 2020 Ram from Lisa at Harlan Ford, and it was probably the best car buying experience I have ever had! Lisa was straightforward, honest and we came an agreement on price and trade before we even went to the dealership. Once we were there, we completed everything and we re back home in less than 2 hours, and we live 20 minutes away! It s rare to find a car dealer that really does treat you like actual people, and not insist that you play silly payment games and misleading you at every turn. As long as we live in Tulsa, Harlan Ford will be the first place I look for any future vehicles!

  Keith Thompson
a year ago
Great place to do business. If you need service or you are looking for a vehicle, Harlan will make you a great deal.

  Jennifer Wittman
a year ago
I bought my car here in August and had a wonderful experience with Lexi who was great. Fast forward 4 months and it was time to get an oil change. I called ahead of time to see how much it would be and schedule an appointment. They finish in 1 hour and I go to pay. On the phone I was told oil changes are $49, when I pay I am told $157.00. Long story short regular oil changes are $49 BUT full synthetic oil changes are not $49 the differences were NEVER mentioned on the phone and I m super disappointed in the lack of communication. While it seems they did a good job on my oil change because of the extreme unexpected cost and concern about what might not be communicated in the future I will not be back for services.

  Lori Potts
2 years ago
This was the best experience we ve ever had purchasing a vehicle. Our Sales Consultant, Lisa was professional and extremely helpful throughout the process. The process itself was painless with Lisa s and the entire staff at Harlan Ford. We would strongly recommend this dealership to anyone.

  Mandy Peters
a year ago
I bought my 2020 Ford Explorer from. A dealership in Tulsa in July of 2020 and I bought the 5 year Tire Warranty since I live on dirt roads in Okmulgee and McIntosh County. As you all know these dirt roads have fallen apart from the flooding recently and the county workers have been trying to make them drive able again. Well I had a flat. I no longer use the dealership in Tulsa because their service sucks to put it mildly. I took my vehicle to Harlan Ford and the service was amazing! They were able to repair my tire while I was on lunch! I even made it back to work on time with 15 minutes to spare! I will only take my vehicles to Harlan Ford and will never use the dealership where I bought it from simply because of the fantastic service I have received from them!

  dime4ever101
a year ago
Traci scheduled me in a timely fashion and got my truck in and out in a day and dropped me off at work and had me finished by the time I got off. New vacuum pump and no more oil burning smell on the exhaust and no more oil leak highly recommend Harlan Ford service Department

  Kerry Alexander
2 years ago
Booked an appointment for them to look at my car and they didn t book it until two months from when I called them. I got there and they said it was gonna cost $150 to get my car looked at. Not once did they tell me it was gonna cost money to get it looked at. It would have been nice if they would have. Then they have the audacity to say they can book me two month from now which would be the end on November what a joke

  Alesha goodman
3 years ago
Great customer service. Helped in every way possible, to get us in our new car. Robert was very nice to my kiddos even when they weren't so patient. Thank you from the bottom of my heartUpdate we needed a second vehicle and again Robert worked wonders for us and our family! We truly appreciate all he did for us

  Nicole Leman
a year ago
Excellent service This was the Fastest and easiest car purchase I have ever experienced Andrew was absolutely amazing was helpful and knowledgeable on any questions I had. customer service here is the best As well as having the best price thank you again for a great experience

  Dwayne Watt
5 years ago
Great family run dealership. If you want to play sales games or pay mandatory dealer fees then this is not the place for you. My entire transaction was friendly, pleasant, and respectful plus a decent bottom line price. I could not have been more pleased.

  Mark VanHorn
2 years ago
Outstanding customer service!!!! Best car buying experience I have had. The owner Fred Harlan ended up being my salesman. He went above and beyond. All employees were friendly and down to earth.

  Matthew Martin
4 years ago
Lisa Castleberry is one of the best salespeople I have ever encountered. I told her what I was looking for and she made sure that a great deal was put together. The Harlan team didn't waste my time and made sure all my expectations were met with my purchase. I will be doing more business with Harlan and sending my friends their way.

  JONI S MAYFIELD
2 years ago
Big thank you to Lexi and everyone at Harland Ford for such a friendly , great buying experience. They were quick and easy to deal with. I love my Ford Explorer I would definitely buy from them in the future!!!!

  Lynn Anderson
2 years ago
Recently purchased a Mach-e from Harlen Ford in Okmulgee. The customer service that I received was beyond exceptional, better than any previous vehicle purchase experience that I have had! I cannot recommend Harlen Ford enough!

  Asif Mishu
6 years ago
Always helpful. Wonderful service. I come here all the time. This time I have come to do a factory recall on my Fusion 2013 and they are letting me drive a Fusion 2018 as a loaner (for free). I think Ford is a company that takes good care of their cars and customers. Harlan is one of them.

  Scott Milam
2 years ago
Lisa was really great to work with.She was very helpful an patient with us great experience. We will definitely deal with Lisa and Harlan Ford again

  Chris Linder
3 years ago
This place has Phenomenal staff. I am a manager at another dealership in Alabama and would love to know I had employees that go above and beyond for our customers like they do. I have a employee out there for school and got stranded and they jumped in and helped with no questions asked. Thanks again Shawn and hope I can be of assistance to you one day.

  Lydia G
3 years ago
The dealership itself is amazing and so is the owner Fred. One thing I don t like or appreciate is the GM Shawn he set there and cussed and talked down to one of his employees and thought my husband and I couldn t hear it but we did. Don t let this review cloud your mind about going there for service or sales but I would advice to watch out for the GM.

  Stephanie Kornegay
4 years ago
Harlan Ford was great to work with on the purchase of my car! They made everything very easy! Robert Deere was my salesman and worked very well with me! I highly recommend them!

  Kevin Fields
4 years ago
I went in not having alot of confidence in being able to get a vehicle of any sort, My salesman Andrew Bevenue was amazing, He sat down with me and got me the best deal he could. I had found a car on their website that I really wanted and he got me in it for way less than what I was expecting. Everyone that I felt with was amazing. I will go back for any and all vehicle purchases.