OKC Auto Works

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Coco C
6 months ago
Do not recommend horrible communication. If you want to get updates on your vehicle then don t come here. You constantly need to call to see where you stand. Picked up my car on promise date but front/back bumper were a different shade of gray. Left car there to fix. Paint job was better but still had flaws had scratches on some parts my rim was scratched and the front bumper is not installed correctly the gap between the hood and the bumper is not even one side has a bigger gap than the other. They offered to fix it but at this point they have had my car for two months. I don t want to make it three month without a vehicle.Service: Auto body & trim repair

  Lauren Mass
4 weeks ago
The body work was pretty good. I had to go back to get some small items redone. I think these folks are nice people but struggle with the administration side of the business.A few things to note: they didn t check in my rental car because they couldn t find me in the system (but they also didn t call me to ask for more details), they told me a couple hours before pickup that I had to pay by cash or check, and it was a huge hassle, and they don t provide regular check ins about the vehicles. I had to follow up a lot to get things straightened out.

  JJ C
2 weeks ago
My perception is they fixed the big ticket items that were easily recognizable. Had to take my vehicle back multiple times to fix items that were mentioned during the initial inspection. This leaves doubt that the items internal or mechanical were not addressed appropriately either. It's the attention to detail that was not delivered on.

  Karen Favela
a week ago
Take all my vehicles to get service here also have done paint work on many of my vehicles. They are very friendly, professional and do an outstanding job.

  La Donna Elkins
2 months ago
Very rude on phone when calling to get estimate on my car sat up. I asked the guy to be nice about explaining and he said..no I can't and hung up on me! They have been reported to State Farm and my claims rep. Horrible customer service.

  Frank Donnie Mass
a month ago
Okay shop with some people performing good customer service but mostly bad reporting of work status and good quality of work. Feels like understaffed administration and lackluster management.Edit:Second car had poor response on when it was completed and resulted in a lot of rushing to pick it uo before either closed to prevent additional chargesIf you choose to have work here don't expect good communication and some extra charges that are posted but not told about untill payment is asked for on credit card charges.

  F V
3 weeks ago
Stay away from this place. My daughter bought a fairly new car from a dealership three weeks ago and all the sudden it wouldn t start so upon inspection we discovered the oil drain plug was leaking. Okc Auto Works checked it out and said she needed an alternator and a belt in addition to the drain plug and it would be $1300. The service advisor got smart with me when I asked for a breakdown of the charges and stated there is a charge on there ain t it and then said they would text it to my daughter. We decided to pick her car up after not receiving the text in addition to the advisor s attitude. We took her car to Oreilly s where they diagnosed her car not starting being due to a bad battery. They sold us the battery and changed it out and it s been driving fine ever since.

  Teresa Batt
a month ago
I d give more stars if I could. Everyone that we worked with was wonderful and made the whole experience easy and kept us updated on a daily basis about what was going on. I d definitely recommend them to anyone

  Ali Jones
2 months ago
Great to work with. Very good communication. Bryan is very friendly and took the time to explain in simpler terms what was wrong with my vehicle. Sent my vehicle in during a freeze spell with windchills in the negative and they didn t let that set them back. Couldn t be more satisfied.

  Dave Webb
a month ago
This is an excellent service location. I have had both body work and mechanical work done at this location. I have delt with both Steven (body shop) and Brian Kerr (service) and they go above and beyond. I can't recommend them enough.

  J. S.
5 months ago
Colby and Becky were so great to work with. They truly understood my issue and went above and beyond to help me with my repair. This was my second time using OKC auto works and both times have been a great experience.

  Bryan S. Ramsey
3 weeks ago
I first meet these guys when they did a paint and body restoration on a vehicle I own, I have since have had four other vehicles in collisions that they have repaired for me.The staff are very friendly and the work quality is top notch.

  Anna Stepehsnon
4 months ago
I have used this shop a couple times and have always had great service from them! However, this go around has left me a bit furious. I had my non running car towed here to be looked at and was told it would be a week or so before getting looked at, which was totally fine cause it was Thanksgiving weekend. The following Friday I received a text saying my estimate for repairs was over $4,000 because the car needed a new engine. The text said reply yes and we will begin working on it or call to speak to the service manager. I called right away and spoke to a receptionist, I asked if we could have the vehicle parked out front where we could have it towed home because we weren t going to dump $4,0000 into a 10 year old car with 170k miles. She said I would need to speak to the service manager and he was busy, so she took my name and number and said he we would give me a call. Come Monday, I still never heard from anyone so I called again asking for the manager to verbally explain to me exactly what they found wrong with the car, and what made them determine it needed a new engine. Again, he was busy so the lady took my name and number and said he would call back as soon as he could. I never heard back so Monday when I got off work I called a tow truck to come pick up the vehicle and tow home. The tow truck man called and said he didn t think he would make it before 6:00 (when they closed) his ETA was 6:11. I asked the gentleman at the front office if we would still be able to access the car after 6:00 and he said maybe, it depends if a mechanic is here after 6:00 or not the tow truck man decided to go ahead and keep coming that way saying he would try his best to get there quickly. At 5:59, that same office man, started closing the gate and we asked if he could wait just a few minutes for the tow truck so we could get our car out of there and he pointed to a side gate saying we could use that one. He then sat in front of his car and smoked a cigarrete .the tow truck pulled in at 6:03 WHILE the guy was still standing there smoking a cigarrete. The tow truck driver said his truck wouldnt fit through the small gate and make the turn that was needed. All this happened while the receptionist man stood there watching us while smoking his cigarette. I walked over to him and explained that the tow truck driver wouldn t fit through the side gate and he told me I could put the keys in the drop box and they could try again tomorrow. Also to mention, I am 40 WEEKS pregnant, expecting to go into labor at any moment. We really needed to get this taken care of and the gentlemen couldn t even give us 10 minutes to hook up our car and let us be on our way. The lack of communication and customer service is AWFUL. I hate to be told I will get a call back (more than once) on seperate days and not hear a single word from them. Then, for someone to be in such a rush to smoke their cigarettes and get home, without even waiting 10 freaking minutes, is quite a bummer. I hate that this happened here because we genuinely liked this shop and have never had a problem here. After this incident, we may be finding a new shop for future needs.

  Don George
4 months ago
They were cordial and attentive and answered all my questions, got my vehicle registered and set a date for estimate and appointment to begin repairs. All my insurance information was already in their computer system so it took only a few minutes.Very good customer service.Thankyou.

  melissa marquez
5 months ago
Took about about 4 weeks (knew that before taking my car in) to get my car back, but the overall result was great. Thanks!! Highly recommend OKC Auto Works if you want a body shop that is subaru certified.Services: Auto body & trim repair, PaintingServices: Auto body & trim repair, Painting

  Cole Spezio
a day ago
Very polite and very understanding. They get everything done in a timely manner. 10 out of 10 experience.

  NoLimits Media
5 months ago
Hello my name is Angel, I am leaving this review due to my mother having a rough experience and I was not pleased with what I heard.I understand that I was not a customer that had to deal with the experience for the two months that her vehicle was in the shop but still not happy with how my mother was treated. None the lessi have also provided photos for proof and will relay with what the gentleman named Steve that handles the claims for customers vehicles. The start of the process of he claim was easy and very detailed on how the process will be from start to finish. Within the first month they let us know that it took a while due to making sure they had the paint correct and finishing the last accessories getting put back inside the car. Once we had arrived to the shop we did notice that the color was a bit off slightly. Color from the damage due to hail which is why the vehicle was sent in for to be repaired. The color when viewed was a very light purple that looked black at night but when the sun shines on it you could definitely tell a hint of purple. They apologize after a extensive argument to taking the vehicle back after 3 days to make the color charcoal grey as the factory had it. They finally decided to make up for it and took the vehicle back. Once in and two and half weeks after the vehicle is "Done" and "Complete" . We were confused on the amount of time it took the second time than the first. The pictures provided below show that damages left over and were stated " when we had gotten the vehicle the first time the vehicle had the same damage as it was brought in the first time." They let us know that on the report that had made for the claim that the damages are their but could not show them to my mother. The tint scratched and pealed in the inside when we had done it professionally, a gap on both sides of the bumper where my finger points where it sticks out a little than it should, the scratches on the inner side of the front windshield, and as well as the gap from the visor that blocks the sun. The particular small damages left over and still claimed by the shop that that's how they received the vehicle. (Please note that small damages are also common by other customers after leaving the shop in the review on their website) the shop did not attempt to make any offer for repairs of left over damage until my mother had left a review and contacted my mother the next morning. The time, money, frustration wasted on this place after being recommended being the best place in OKC to have vehicle repairs. I am a manager of a warehouse and I believe that customer satisfaction of a 1000,% of 100 is more important than making the claim and taking people's money and moving on to the next in my opinion. Please note that I have decided to move on to a different body shop for the damage I have on my vehicle and I know for sure that I will get better quality service and a quality repair than from what I was recommended here. Last note for everyone that decided to go with OKC auto good luck and I hope you have a better experience than my mother being disrespected by their team and leaving with a half job done with damages. I hope they could get better at their service and repair work in the future. Much luck to the shop.

  Andy McCormick
2 months ago
Justin is amazing and continued to provide excellent communication with me. More than pleased with everyone who was a part of repairing my vehicle. A very much Thank you.

  Ben Y
a year ago
Mika told us that the repair work might take 3 weeks because he had to order some replacement parts but he was able to get the body repair completed in just 10 days. They cleaned the inside and washed our car and the repair work to the RF bumper and light is perfect.

  Jennifer Brock-Swearingen
2 months ago
My car looks like new! The entire process was easy & stress free. Greatly appreciate their professionalism.

  Daniel Deal
4 months ago
OKC Autoworks did a Great Job on my truck. The repair is flawless, the customer service was beyond excellent and the repair was ready ahead of time. Great place.

  Jennifer Mumme
a month ago
I give Steve and crew a huge high five. They took care of my car and I couldn't be more grateful. Please check this place out if you need any work on your vehicle, they will treat you right!

  Gary Patrick
6 months ago
OKC Body Works has worked on my vehicle 3 times. As far as I m concerned they are the best in the business. They have always kept me updated on the progress of my vehicle, you won t find a better repair shop in this area. If you give them the opportunity to do your next vehicle repair, they will become your vehicle repair shop in the future.Service: Auto body & trim repair

  Juliette Hulen
10 months ago
From beginning to end I had amazing service here! They got my info quickly, kept me posted via texts (that I could opt out of) and had my vehicle ready 3 days ahead of schedule despite being a very busy place. They put all of my receipts, warranty and more in a handy dandy envelope with contact info on it. The work itself surpassed expectation. Everyone was so friendly and helpful and they even let me leave my rental car there and called the rental folks to come get it!!! Full service! You just don't see service like this anymore these days.Service: Auto body & trim repair

  Leandrabliss
2 months ago
I was amazed on how much communication there was from start to finish at Auto works!! The icing on the cake was a full detail complimentary! Outstanding process they have in place!!

  Linda Tiller
11 months ago
From my first inquiry I was treated with dignity and given good information regarding the insurance claim. The company provided me with updates regularly during the repair. I have never experienced that before. Repair was completed two days earlier than scheduled. My checkout was easy and everything looks great in my car. I highly recommend this company and will use them again if I ever have the need.Service: Auto body & trim replacement

  Rhonda F
5 months ago
Awesome to work with! I highly recommend! My car looks fabulous and they kept me informed on the progress along the way.

  Marcos Murillo
4 months ago
Took my car in for body and mechanic work and I was very very pleased with the results they did an amazing job and Steve and the whole team are amazing!!!!

  Caroll Izquierdo
7 months ago
Very good job with my Chevrolet Malibu !They matched the paint color and did a quality job. Also they kept me informed by text about the progress on my car. nice people. Nice placeService: Auto body & trim repairService: Auto body & trim repair

  Linda Howeth
10 months ago
They replaced tie rod & fixed the rattle in my seat. MUCH cheaper than the Nissan dealership estimate. Did a great job at a very reasonable price. I highly recommend them. Very honest people