Merle's Frame & Wheel Alignment

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jen Havenar
5 months ago
Very pleased with my visit!Came in for an alignment.I called, spoke with Mike and was given a very fair price and told it would be about an hour. No appointment needed. Made it in, and they hit it spot on with the hour! Went the extra mile to adjust a recommendation he had.Mike was very warm, friendly, and communicative. I am giving this business a 5 star rating based on their customer service, thorough explanations, and timely service. I will absolutely be back for any other service needs in the future.

  ananke kashada
3 weeks ago
Quoted $150 for alignment. Picked up jeep was only $95How awesome is that? Fast, under the quoted price!! Great alignment also.

  Tim Drysdale
3 years ago
I had my Ram 3500 dually leveled and added new 20" wheels and Open Country AT3 tires. Big thanks to Mike for getting me into the right components at a great price. The installation & alignment is excellent and I'm very pleased with the results.Services: Tires, Steering & suspension repair, Wheel alignmentServices: Tires, Steering & suspension repair, Wheel alignment

  Jerry and Crystal Stokes
4 months ago
Can't say enough good things about these people! I brought some rims over for powder coating and they unloaded them for me and took care of everything! I recommend these people they are super nice

  Scot Schneider
2 years ago
If you're driving a lowered truck, this is the place. They understand lowered vehicles and don't freak out like the other places. Brought my truck in at 8:30 and 2 hours later it was ready. Well done guys, well done.

  Tim Broberg
6 months ago
Merle's has done the tires and alignments on all of my vehicles since 2010. Their work is professional and on point. I highly recommend them.Services: Tires, Wheel alignment, Oil changeServices: Tires, Wheel alignment, Oil change

  Joseph Mann
8 months ago
Installed BDS lift on Brand new 2020 AT4 1500 LM2 and never had issues. Solid work. I have returned with other vehicles and they have always been able to sort them out.

  C R
a year ago
Had my truck 2 years and never had an issue with my TPMS sensors. About a week after getting new tires and rims from Merle's and spending 2k dollars the one sensor is throwing an error. So, I go back to see what's wrong. They say everything is reading fine and don't know why it's throwing an error. Spend your money somewhere else where they actually will do the job right and you aren't left with something poorly done. Now I have to go spend money somewhere else to actually get this fixed because they are incompetent.

  homer hardy
a year ago
Was quoted 150 for aligning my truck, called at 1 to check status and was told they had not started yet. Got a call 1 hour later saying it was done. Show up now price has raised claiming 2.5 hours labor at 60 and the lady tried to charge me tax on labor then threw a fit when i told her i was tax exempt. The truck is still pulling to right and was told the do not have a warranty since i could hit a pot hole leaving and shift suspension . This company is not ethical at all and i have filed a complaint with Oklahoma tax commissionService: Wheel alignment

  Daniel Cisneros
a year ago
Great service great help we take all of our cars we build @Run Em Racing to them to get an alignment. We do alot of suspension work on different model cars and trucks. We drop them off wait for a call back and pick them up. Kim is always willing to help with any questions. we even had a car that we drove away and we thought it was going to the right a bit. We called back just so we can stay in touch about it and the guys Doing the alignment informed us of the possibility of it being the tires. We changed the tires and it drove straight! Great Service Great people we will see you on the next one!Service: Wheel alignment

  John Casey
3 years ago
These guys do excellent alignments and sell tires and wheels they also have a no touch tire machine

  Richard Johnson
2 years ago
Had an emergency come up late Sun. night, needed front end alignment before I drove out of state. Went there Mon. morning and explained to lady at service desk. I didn't think they would be able to do it in the time frame I needed, due to the fact they were already booked solid, but, to my surprise, they got me in about 8:15 after arriving at 8:00. Had my car finished around 9:00, did a great job at a fair price. Would highly recommend this business. Great customer service, quality work at reasonable prices. I will definitely go back when my vehicle needs service!

  Marcus Thomas
5 months ago
No one else in the city could even attempt to align my 65 impala. These guys accepted the job and knocked it out the park.

  Scott Hupfer
3 years ago
If you own a Tesla, this is your place for an alignment.Merle's is one of the few places that goes above and beyond every time for every customer. You may not know it, but it is happening. These people want you to be safe and they want you to leave happy. And not the "we'll do anything to make you happy" platitudes. I don't think they would do "anything" to make me or anyone else happy. But they manage their business on a daily basis that should make everyone happy. They are honest. They are detailed. They are ethical. For instance, they take measurements of every tire before mounting it on a vehicle and if it is too far off spec, they will order a replacement tire immediately! This is a process they do on every single tire. I am pretty sure no other shop does this. I only happened to find out about this because I was asking about a related service. This is just 1 example of what I have learned about this shop and the owner. There was more. See for yourself! You won't be disappointed!I would make one recommendation. Up front, there is a small sign discussing your $50 diagnostic fee. I would change the sign to say:"If we move your vehicle into the shop, you will be charged a minimum of $50 for your visit today. We perform a thorough diagnostic of your vehicle no matter what you brought it in for. This is done for your safety. Please inform us if you do NOT want this service and we will refer you to someone who cares less about your safety."- Thank you![Signature]And then I would make it a practice to verbally tell every customer that they will be charged the $50 minimum if it goes into the shop, no matter what the issue is.I believe this would solve many customer misunderstandings.

  Jacob York
a year ago
They told me 9:30 a.m. and didn't touch my truck till 11 a.m.. then had my truck for a quarter of the time I waited and said they tried everything but my caster and camber bolts were frozen up and had to be replaced and I had previously told them that I myself had replaced them along with the washers just a few weeks ago. They also charged me more then they said the alignment would be. When I left there, there was a popping noise coming from front end that wasn't there my whole font end is less then 5 months old so I pulled over and had to tighten up the bolts they said where frozen up back up to stop popping noise it didn't have till I took my truck there.

  kevin knighten
3 weeks ago
They are good at what they do & they do it in a timely manner. And they stand behind the product

  Andru Reynolds
2 years ago
Went in for a front end alignment. Same story as others have told. Guy told me I needed $1600.00 worth of brake and suspension work and that he couldn't do the alignment without fixing ball joints and brakes. Tried to charge me a $50.00 diag fee and I explained to him that I didn't bring it in for a diagnosis, just an alignment. He got a bit unprofessional and told me to just take my vehicle and leave. He said they charge $50.00 just to put a vehicle on the rack hahaha! What a joke! Just left a reputable shop in Midwest City that was able to fix me up for $75.00! I would avoid Merle's and Mike, the manger guy, at all costs.

  Lacey Slaughter
6 months ago
They were able to help me the same day and did the job very fast! They did a great job!Service: TiresService: Tires

  Mike Dodson
2 years ago
Great job on my traverse. I called ahead they said if I wanted to drop it off they could have it done the same day. I dropped it off at 10:30 and it was ready at 12:30. Great customer service quick work really happy. I highly recommend this company.

  Allen Elrod
5 years ago
Came in for alignment, next I know need a whole new front end... Which us funny since mine is only a year old. Took it by 2 other shops and they said bushings, ball joints, tie rods look fine. Which was completely opposite their diagnosis. I also came to my appointment early and spoke with a customer that was having their front end rebuilt same case, came in for simple alignment and they refused to do the work without rebuilding the front end. Lucky enough that my diagnosis was word for word with his so I immediate left and knew what was happening.

  Jason Fisher
6 years ago
This company used to be the best alignment place in the state. They are horrible now. Everything is overpriced, they misdiagnose problems, and the skinny guy they have working at the front desk has no knowledge of cars or how they work. The worst thing is that he is arrogant and doesn't care a thing about customers. They worked on my truck and told me they had fixed the front end. The wheels were out of toe after i got it back from them. They argued with me about the toe problem and told me it would cost $1,900 to fix it. I left, took it to the alignment shop around the corner and the fixed the toe problem for $45. I used to take all of my vehicles to these guys and I would recommend them to people. I'll never do either one again. They are crooks. Don't take your car there, you'll be sorry if you do.

  sean fry
a year ago
I made an appointment for an alignement 8 days in advance for 10am. They told me it would take an hour or hour and a half at most. Dropped my truck off at 8:45am so they could get it early and went back at 2pm and they hadn t even looked at it. Picked it up and left. Pretty bad at communicating. Don t go here, they are busy enough, they don t need you.

  Tommy Hand
5 years ago
Merle's has replaced the shocks on my Hyundai/Accent and has also done some work on my Ford F-150 so they can work on about anything. They are always courteous and very professional. Their work is priced right and they don't try to rip you off. I highly recommend them.

  ron dorough
9 years ago
After 9 days awaiting parts to repair my car, (I was told 2-3 days) I'm still waiting. Their only answer is "I don't know".The parts are 3 hours from here (OKC-Dallas). I hope their work is better than their service or I'm screwed. Yikes. I did offer to go get them, no response. Asked to speak to the owner. Didn't get to but did get an answer finally. The parts arrived later the same day and they will get it done tomorrow. The work ended up good. They don't know anything about the electronics. When they told me I could pick it up the electronics had to be reset with all panel lights staying on. I had to come back the next day while they got Toyota's help. After I got home, I found the spare tire components apart and just thrown in the back. I don't know why they used the spare but I had to clean up and reassemble their mess. Paper mats and plastic were also left in the front seat. I cleaned that up as well. Right now I have a slow leaking tire where they worked that wasn't there before. I think I'll go elsewhere to get that checked out. At least the front end drives well so far. I have a long road trip coming up. A little worried. Wish me luck on that.

  Tiffany Beck
5 years ago
Took my truck in for a front end alignment, which was overpriced on it's own. They called me shortly after I dropped it off and told me the lower ball joint needed to be replaced and it would be over $600. I told them I'd come get the truck, I knew there was no way that was right. I had to pay them $26 to get the truck back. Took it to another shop and told them I needed a front end alignment and the ball joints checked. They told me my truck is in great condition and the ball joints are fine. Paid WAY less to have the alignment done and had the truck back in about an hour and a half. I wouldn't recommend this place to anyone!!!

  Christopher Howard
2 years ago
I checked my ball joint when I did some front end work. Worn but still life in them. I took it to Firestone tires for the front end alignment. Firestone was unable to due to the size of the tires. They said the ball joints had movement but are still good. I went to Merles for the front end alignment. They said my ball joints are bad and they can't due the alignment. . . . They ended up doing the alignment with no warranty. . . . . I took my truck to the dealership for an inspection because I just bought the truck a few weeks before. Ball joints have some up and down movement but no side movement. I learned that up and down movement is not wanted but the side movement is what matters and the ball joints are still good.So 3 out of the 4 experts (well. I'm no expert) said my ball joints are good.Sometimes it's a lack of training. Sometimes it's a scam. Either way it's a failure on the company. Get a 2nd option before having them do work for you.

  Jaime Melendez
4 years ago
I took my car to Merles to get a alignment, dropped the car off Thursday before closing and got a call Friday evening say I needed new lower control arms and ball joints. Recieved a quote of $650 dollars to get the work completed. I let them know that I would be picking up the car. Once I got back I received a $53 bill because the techs spent a whole good 30 seconds looking under the car and noticed it needed some repairs before the alignment could be done. I wouldn't have minded paying the $53 if that money would be going towards my alignment once I fixed my car and would have brought it back. Instead the owner tells me his guys have to get paid and he spent over $400,000 on his alignment machine and it needs to get paid, as he is texting on his phone when he is telling me all this. Nice job D**** Head I've never been so upset with a business that I created a Google account just to leave this review. Take your car to Mustang Alignment before this crappy place. I should have taken the advice people told me when they said to never go here.

  El Cuarenta
7 years ago
As soon as i walked in, the lady up front was rude. I asked to speak to the mechanic to explain my issue. I was very thorough with what the issue was and it seemed like he wasn't paying attention, especially since his co-worker interrupted me to talk to him (not to mention they starting arguing and cursing in front of a potential customer) . After they checked it out, the guy did NOT even take a look at what my main issue was with the truck, instead he wrote me an estimate for other things i didn't even inquire about. Ended up paying $30 for nothing. Do not recommend.

  NXiL
5 years ago
We had a car break down and this place was recommended to us by some friends. They were honest and fair and treated us very well. I would emphatically endorse this service. Their rates are reasonable and they have integrity, and to me that is huge.We were in a tough spot and a lesser mechanic would have taken advantage of that, but they were focused on getting us back on the road and saving us money. Refreshing.

  robin reilley
8 years ago
WOW! These guys are GREAT!!Talking to other shops about my new diesel build, then talking to these guys, hands down Merle's is THE BEST! There knowledge is OUTSTANDING and dealing with me isn't always easy because I am a very demanding person, but these guys are great!The shop is clean and professional and I highly recommend anyone needing any aftermarket done to there vehicle to take it to Merle's, you wont be disappointed! Thanks to ALL the guys there! Keep up the great work!