Keystone Automotive - Oklahoma City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandon Nichols
9 months ago
Carlos Freire is amazing. He is very knowledgeable & aware of the business. His customer service is unmatched, witch is very rare these days. I knew nothing about this business until, I crossed his path having lunch. Although he was having lunch he still was very polite & professional. I will definitely be dropping by just based off his customer service & willingness to help & educate me. I highly recommend him & this company.

  Devon Deal
5 months ago
Great customer service! They always come through with parts we need at great prices!

  Brett Francis
2 years ago
This is what you can expect from a used lkq engine. Thank God I tore this down. But this is what you are getting when you buy a ised engine. This is whats inside of it. Rust and broken parts they hide. This is not a good engine. This is not the first one either.

  Jason Hanson
2 years ago
I asked about refinishing my car and needed some paint to re-spray the fender and the front bumper I asked about auto body supplies such as sandpaper primer clearcoat things that she would need to refinish the car and she said you just have to know what you need,but I can t let you see it there s no store inside there s nothing you can physically look at. To make a purchase you have to know what you want. I felt very alienated like they didn t wanna make a sale and they really didn t care about the customer. She was quick to start talking to another customer she seemed to want to just push me out the door. I was not very impressed with this this place I asked about a transmission since my car is starting to slip on my 2011 Toyota Corolla with 300,000 miles on it she was quick to tell me that they had a transmission for $1100 with 139,000 miles on it I have no idea if that s been confirmed I could not see the condition of the oil and she would not let me see the transmission I had to pay for it first so I was a little weary about the whole ordeal. I will Looked on eBay for a used transmission with similar mileage and it was around $850 with free shipping directly to my house so I don t even have to take time out of my day renting a U-Haul truck to bring it back to my house here in Oklahoma City this place does not impress me!!!!

  Lukas Zupan
4 years ago
Systems were down, customer service was slow because of that dot-dot-dot the problem isn't that it was slow because of a technical error, the problem is that the staff didn't know how to communicate or assist. When I walked in nobody greeted me, and I waited for about 40 minutes before being acknowledged as one of three people in the Lobby. Not a very pleasant experience.

  Ron Heikes
4 years ago
Got a great price on a used engine for my Kia soul. People were very knowledgeable. The used engine purred like a kitten. I am very happy with the service they provide.

  Nathalie Ornelas
2 years ago
best customer service around, employees are very knowledgeable about their parts , haven't had an issue and ive been dealing with lkq for over 15 years.

  Jon Jon (JJ)
4 years ago
I'd be very leery about these people, Not only will i no longer do business here but i will make sure to warn all my customers against it as well, I was spending over $10k a year with you guys over the past 4yrs and my loyalty was meet with dishonesty and theft. I had purchased a motor with a 2yr parts and labor warranty for a customer. the first motor they sent went out within 3months, losing compression on cylinders 2,3,&4. called them up and they sent another one which upon initial start up (with fresh fluids and filters)made alot of noise and died and would not start back up. called again and this time was made to check valve lash. after 2 weeks of going back and forth with their adjuster and them finally sending someone out to verify a motor was needed they sent out a replacement. and to top it off they gave foe $500 in labor for a $1300 dollar job and now they are refusing to pay for the second labor claim. This company is very unprofessional and nobody seems to know what customer service is the second things go down hill with their parts.

  mc c
4 years ago
Very large facility. Took awhile to get my parts but salesman took care of me so made up for the wait.Lol, I guess they think people that break the law or rob places will obey their signs that say no weapons, concealed or open carry. The point of concealed is so that no one knows you have one. I def will not remove my weapon for my safety, and theirs. Putting up signs like this make me want to do business elsewhere. It's not about their employee safety because it's the law breaker they have to worry about, not the law binding citizen. Our rights and the 2nd amendment to protect ourselves is very important to me. If they can't honor our rights, maybe the company needs to move somewhere that doesn't have rights. Again, I will not dismount when I visit, but they will never know because that is the point when you conceal carry. I just shake my head when I see ignorant signs like they have posted.

  trey trammel
3 years ago
I don't know what you're talkin about Keystone Automotive. Are you trying to tell me that I need to go get my car fixed Google? I think you need to just mind your own business but my car runs fine. It's not very nice to be bullying people into doing things they don't want to do.

  Crystal VanDyke
a year ago
4 weeks later. I'm still waiting on my engine. No customer service. I'd give zero stars if I could

  Amber Harrison
7 years ago
These people are so rude! I called to see if they carried parts for a truck and my phone call was answered and put on hold without my being aknowledged. After about 7 min when a man named Steve came to the phone he was extremely short and hateful with me and hung up on me when HE thought the conversation was over. I wasnt even given the opportunity to ask where I might find the parts I needed. I would never recommend this place to anyone.

  Tim Morse
2 years ago
Always very helpful at this location. Great staff and good pricing on oem car parts.

  Anton Allen
a year ago
They had the headlight I needed in stock at a decent price.

  Stephen Koehl
5 years ago
Helpful answers and service from one employee,sean koehl.works very hard,and always gets my orders right and in great condition.thanks to that young man.

  Stewart Saunders
3 years ago
Great place needed electric mirror for my f-150 Ordered had the part the next day earlyGreat service

  Shirley Gilleland
2 years ago
Always have what I need, or can get it, excellent customer service with a smile!

  Dennis honohan
4 months ago
Awesome service!

  Mega Roberts
2 years ago
Love this placeNice people, very professional, and spot on with the right parts..

  Juan Pablo
3 years ago
Love this place , has any part you can think of at a Reasonable Price. Out Beats the Competitors !!!

  simpl man
5 years ago
I've ordered multiple items from this parts place not once if they got it right and their prices are high

  Rebecca Forrester
4 years ago
The staff was awesome and they found another part I was looking for very easily.

  Shantia Sadeghi
4 years ago
I talked with Cat. She was a helpful and fast response. I recommend if you want something asking from Cat.

  William Hill
3 years ago
Driver pulls out in front of me driving to work, braked just in time to miss him. Teach them how to drive might help.

  Jay Wills
5 years ago
I don't suggest going here if you're a do it yourselfer paying out of pocket because the prices are way higher, i suggest going to Certifit if using your own money.

  Dennis Adler
5 years ago
My part I ordered and went to pickup was delayed one day. Should have called first but I was told it would be there.

  Jeremy Schuster
2 years ago
Great customer service and fantastic products!

  Rene Corpus
2 years ago
Reason for the low rating is customer service, parts I guess you can what you need depending.

  Owen Nelson REALTOR
7 months ago
had the part some are expensive

  wallace matthew truman
5 years ago
Spend hundreds of dollars a week here and they wont let you use their rest room after wait a hour for your paint.