Bob Moore Volkswagen Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Morgan Lloyd
2 months ago
We dealt with a very unprecedented and frustrating repair situation with my insurance company for repairs of my VW. Sean, the manager, was extremely helpful and kind. This situation was very stressful but Sean understood the impacts this had on my life and family and he went above and beyond to help relieve that stress as much as possible. When people actually care about the people they are working with, it makes a world of difference! In the end, my vehicle was repaired and the service was great.

  Shannon Reed
7 months ago
I have been going here since before they became Bob Moore, Since they became Bob Moore, the service has been horrible, they told me I needed new tires in June along with a bunch of other things they said was wrong with my car. I knew they were trying to make money off me because I'm female. I called in July to set up a time to get the tires. I called for 2 weeks straight leaving messages with no call back, I went somewhere else for my tires. On the 21st of August I took my car in because my check engine light came on, a couple days go by and I get a text message not a phone call explaining to me I need a fuel pump $776.76, my visor that pops in and out of place would be $398.06 to repair, and I need a transmission flush for $539.83. I have an extended warranty that should cover the Fuel pump, so I called the advisor and told him this and emailed him said warranty. I would also like to point out the other issues they told me that was wrong with my car in June when I had my car serviced have now magically disappeared and the transmission flush is a new problem which I believe they hit everyone up at least once a year. Every time I go in they hit me for $2000 for repairs that need to be done on my car. Back to the real issue, we are now on DAY 12 with no resolution, I had to call them 4 days ago to ask about my car to which he said I never received your email, I then repeated the time and date as to which I sent it, he says yep, no I didn't get it, I then forward said email to him, Oh I just got one from you, oh the one I just forwarded to you? The one I originally sent to your email? If you didn't get it the first time how did you get it the second when I just forwarded it to you? Why am I having to call you? He then says Give me until tomorrow. I wait an extra day. I hear nothing, I call him, he says these things take time, you need to be patient usually 2-3 days, I said hmmm I think 11 days without a car is pretty patient, I understand, I will call you tomorrow. You guessed it no call today and now No One is available to talk to me, not even the service manager.

  Derrick Fisher
5 months ago
Overpriced service center! Wouldn't recommend taking anyone's volkswagen to this shop. Charged 480 for a headlight diagnosis, which they couldn't even pinpoint the issue! They charged me an additional 340 to remove my bumper. I am highly disappointed in the experience

  Justin Jones
6 months ago
Took our little girls 2014 Passat TDI in on 8/30 for a check engine light, they ran 1 diagnostic a week later and couldn t figure out what was wrong, she tried calling for an update and was hit with expenses for a second diagnostic even though we have the 4 star extended warranty. I call up there because she feels that she was mistreated during the process and get a completely different tone (I m male) I give the green light for the second diagnostic and am told results would be in a few days, another week goes by with no call or update so I call again and am told that everyone is out, it would be a few weeks. I call back the next day to take the vehicle to another shop and speak to a different advisor who tells me that our tech isn t out and they are waiting on the second diagnostic approval that I gave the week prior. I say we are coming to get the vehicle and miraculously the vehicle is in the middle of another diagnostic and is in pieces so it will be a few days before I can pick it up. I speak to the service manager about the issues and he assures us that the vehicle will get repaired and that he or another service advisor will keep us informed. Another week goes by and nothing, I call and am told I ll get a call back . Nothing. I call again today for an update (9/21) and they have to call me back . Nothing. I call back after an hour and a half and say we are picking up the vehicle and miraculously, you guessed it, it s being worked on and they almost have it diagnosed (WHAT!!). I let them know it doesn t matter we are going somewhere else but apparently it takes 2 days to be able to put the car together so we can t get the vehicle until 9/23. That is 22 working days from when we dropped the vehicle off and they still don t know what is wrong. Needless to say we will never do business with this location (Bob Moore VW) ever again and I strongly suggest that anyone who reads this follow suit. There is no excuse for out right lies or lack of communication. If your understaffed and over booked, tell us so we can make the best decision with a clear understanding and expectation on time. I guess it all works out for them they will still get a few hundred dollars for doing absolutely nothing and we will have to start again. Morale of the story, DO NOT GO HERE FOR SERVICE OR REPAIRS unless you want to pay to be lied to and don t need your vehicle back anytime soon. Hopefully this review will keep someone else from having a similar experience or even better, hopefully they will use this review to QA their customer service and find a way to do business professionally. Wishful thinking I know, but here s to hoping.Service: General repairs & maintenance

  Cynthia Mitchell
4 weeks ago
Spoke with Matt in service, he told me he d call me back 2 different times, I don t do business that way, youLost my business, Guess I ll have to drive aways to get my car repaired, too back people have to be like that these days.

  Ashleigh Robinson
10 months ago
Took my car in for an oil change because I purchased from the previous VW dealership there and always had good experiences. Service was slow even with an appointment and I ended up in a different shop 24 hours later. I had *zero* issues before my oil change, and suddenly did after letting them handle my car. Missing Allen Samuels and moving my business elsewhere for now.

  Jennifer McGrail
11 months ago
Do not trust their service department. They do not tell you about any fees for diagnostics, , even when your car is under warranty and then significantly over charge on parts. We were also told we could be taken care of at 7 AM and their mechanic doesn't arrive until 7:30. So if you're planning on getting to work in time make sure you make other arrangements.

  Elijah Dawson
a year ago
Have never seen better service in any car dealership out there! Ever since Bob Moore took over, I ve seen major improvements! Anthony from Services was the most helpful worker when it came to my cars repairs and further questions about my car. Glad to see such a professional and friendly dealership looking to help its customers. Highly recommend coming here!

  Andrea Sharp
2 years ago
This place is wonderful. Not only are they professional, and most importantly provide excellent customer service, but they are always doing something in the community and they are always giving back. They partner with others and promote them and that s beautiful. If you need your car worked on or a simple oil change, they are trustworthy and get the job done. I had a great experience.

  Will Lamb
a year ago
Allen Samuels has been the only dealer to service our 2019 Atlas w/72k miles. They have done a Superb job and dealt with a few minor recalls, regular maintenance, and a warranty situation. Highly recommended for service as well as purchase. We have had a great experience with this dealership.Service: General repairs & maintenanceService: General repairs & maintenance

  Travis French
2 years ago
Requested factory scheduled maintenance ti he performed instead just an oil change and their recommended brake flush. This took 4 hours to be completed. Was going to not provide a survey at all cause I understand things get busy but constantly getting email reminders to do it every 2 day since service has me looking to take business elsewhere going forward.Service: General repairs & maintenance

  Michael Crouch
2 years ago
Took 5 days to change a starter, and whatever else they did. Mechanic was excellent, knew business also knew how to talk to customer. Asst. Manager at Allen Samuel's, needs to further his education and learn how to dels with customers, also needs phone skills, to deal with the public. If my extended warranty wasn't from them I would not go back again, I would go to a repair facility that treats its customers with respect.

  Wesley Sissom
a year ago
Amazing service from buying the car to repairing the car. Always very friendly and helpful. However, they did remove me from the loaner list based off a alleged complaint that was not true. But overall a great place.Service: TransmissionService: Transmission

  Amanda Self
2 years ago
As a female, I absolutely hate trying to buy a car. The experience is a complete nightmare. People always try to take advantage of other people. This dealership does not do this! I wish I could give them more stars. They completely exceeded my exceptions. I purchased a a silk blue 2021 Jetta. Absolutely love the vehicle. This is the first time buying a Volkswagen. Now I wonder why I haven t don t this sooner! The whole process was smooth. The staff was respectful and super nice. If I ever decide to upgrade or trade in, will definitely will be returning!!!!

  Nathan Webb
2 years ago
Blythe Sitton was amazing. Turned a mess into a manageable situation. We really appreciate her going the extra mile for us. Very sweet, professional young lady doing a great job.

  Toni Brockhaus
2 years ago
Bought a car here. Such an easy transaction. Ash was great and the service department has been wonderful. Would definitely buy another car from them.

  Sarah Segal
a year ago
One of the best service experiences I ve had. I was regularly kept informed of the progress of my services as well as what was covered under warranty and what my OOP expense would be.Service: Oil changeService: Oil change

  Andy Rios
a year ago
Started a little rough with this business however their professional and courteous staff made everything right. I will continue to use them for my vehicle maintenance.Service: Oil changeService: Oil change

  John Kuzmic
2 years ago
Terrible customer service. No call back. No information on what the brakes would cost except in a very late text message. I had to replace the brakes myself. The manager did try and rectify the situation by not charging for the oil change.Services: Brakes, Oil changeServices: Brakes, Oil change

  jennifer manuel
a year ago
Very slow to diagnose issues-weeks. Then overcharged and misdiagnosed which would have had me spending a lot only to have the problem return. Very disappointed.Service: General repairs & maintenanceService: General repairs & maintenance

  Luisa Vielma
2 years ago
Everybody was very kind, I felt treated with a lot of respect, I really loved it there. Very professional and on the time frame that they said that it was going to be.Service: General repairs & maintenanceService: General repairs & maintenance

  Erin Olmsted
a year ago
Service was quick, easy and they were super friendly! I won t take my VW anywhere else!Service: Auto maintenanceService: Auto maintenance

  andeng
2 years ago
Great experience. It took a little over one hour. The car was washed as well. Thank you.Service: Oil changeService: Oil change

  Eric Dilbeck
2 years ago
Quick service. No issues at all.car drive straight now!Service: Wheel alignmentService: Wheel alignment

  Camryn Cothran
2 years ago
Super sweet staff and the inside of the dealership is very nice!Service: Oil changeService: Oil change

  PHYLLIS WILLIAMS
2 years ago
Very good customer service. Fast turn around time.Service: TiresService: Tires

  B G
a year ago
Great work. Quick turnaround.

  OU_1986
6 months ago
Timely and efficient.

  Andy Wood
a year ago
Great guy

  Quentin Williams
2 years ago
good place