Bob Howard Parts Distribution Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jimmy Pickett
a month ago
This is the slowest, most disorganized wholesale distributor I have dealt with in my 40 years experience. I would rather pull all my teeth with fencing pliers than come here. But at least they are consistent! Always the same, hurry up and wait in this line, then hurry up and wait in that line. However, they are so hit and miss at delivering, I'm afraid this is the only way to ensure you are getting what you need on the same day. And the phones are even worse! I've even heard this from former employees.

  Daniel Sifuentes
2 months ago
I don't know about the employees at the main counter, but the staff at the will call pick up counter are great. Very friendly and had all the correct parts I ordered online. There was a long line when I arrived , but they got us out of there fairly quickly. Will do business with them again. Best line of communication with BH PDC is through their website. They responded to my questions fairly quickly.

  Don Cecconi
a year ago
Excellent parts purchasing experience! Quentin went above and beyond. Confirmed my part number and then sent me a photo of it for my peace of mind before shipping it. He even shared enthusiasm for my choice in automobiles!

  Corneliu Turturica
3 months ago
So apperantly you can't buy from these guys while using your VPN. Bunch of nonsense. I have to turn off my VPN. No thanks.... I'm going some place else. Here's the email from them."Hello,We are so sorry, but your order has been canceled due to your method of payment being at (HIGH-RISK)Here are the following reasons the website cannot process your order:1. There is a good chance that the customer's IP address is behind a proxy.We do this for our customers safety only.We are sorry that this has happened to you.In this case, if you are using a VPN, turning it off and placing the order again should help it go through."

  Bobby Ledford
2 months ago
Terrible automated customer service. It tells you wait on line, someones recorded message says goodbye and hangs up. Or you can press one (1) after being hung up on and wait for seversl hours to a full day for someone to answer. You could drive over there 3 times, before someone answers!!

  Kofi K Amoah
3 years ago
Kelly and Larry are two great guys that greet and guide you in finding the right OEM part. I bought a reman Nissan Murano transmission during my last visit. Will be there for more Mopar and Toyota parts tomorrow. I highly recommend PDC for all your OEM parts needs.

  Brett McDonough
a month ago
Eddie is the BEST!!!! He ALWAYS take care of us at Anytime Anywhere Truck Repair

  Tracy cass
a month ago
Friendly people. Great customer service. My go to parts house

  Josh L
7 months ago
I recently had a disheartening encounter with an employee from Bob Howard Parts Distribution Center at my business. As professionals, we informed the individual that the product he had purchased was incompatible with his motorcycle. Instead of appreciating the guidance, he responded with condescending remarks and demeaned my staff. As a local guide, it's my duty to ensure fellow businesses and consumers are aware of such behaviors. I genuinely hope the company addresses this matter so other businesses don't have similar experiences.

  E allp
8 months ago
I ordered a wheel from this place....it came without a box and was missing paint and dented lol. I did not accept the delivery of the wheel because of the damage and they charged me. Getting anyone on the phone is a pain...I just sit on hold forever.I thought I might save some money but this has just ended up a giant pain in my butt.

  D Merritt
6 months ago
Ordered part last week , shows in stock, and no shipping status. Emailed PDC and told item will be shipped however still in stock. Tried calling PDC but no one answered. Thinking this might be a scam.

  brandon feils
8 months ago
I've ordered from them twice and neither time did I get any parts. You should know all they do is order your parts from another supplier who ships them. The latest order they had the shipping price wrong so their supplier refused to ship and canceled my order after I'd waited three weeks for parts that were "in stock". Don't order from them if you actually want the parts.

  Lisa Rhoda
7 years ago
They have excellent customer service! All of the people in the front were very friendly and quick to help me. I ordered the wrong part & Daniel had my replacement part ready for me when I got there to pick it up!

  Brian Brown
a year ago
It is a good place to buy parts, but not if you are in a hurry. Even if you order online and then go to "Will call", you should plan on waiting awhile to get your parts. It isn't usually a good option for me since it takes less of my time to order online from a place that ships it to me overnight. If you need to talk to a parts specialist to place an order, they have some very knowledgeable people to take your order and find the right part, but I don't usually need that. Service is why I only give 3 stars. You will be stuck on hold if you call, or provided a place to sit and wait if you pick up the parts. Everything else is good.

  Amanda Testerman
8 months ago
Always amazing Service. Mike in parts is the best! All employees from returns, will call, cashier, and parts are excellent. Quality parts and service. Fast.

  Schuyler Travis
9 months ago
Don t waste your time ordering from this company just to save a few dollars. Feels like a scam - whether it is or not. Terrible customer service as it is Impossible to contact them. Thanks for wasting my time.

  Tajanate TheReal_TAJANATOR Them
8 months ago
Terrible work atmosphere was sent a call regarding my assignment being cancelled after I been shipping 350 parts and extra everyday but the lazy lady who kept talking about quitting get to leave early after we was told not to leave or ask early that same day and is still working there and is easily making money doing nothing!?!

  Martin Esparza
2 years ago
They refuse to answer the phone. You can call them all day long at whatever time and they ll just let it ring. When you finally get a hold of someone, they have a terrible attitude and almost rush you when your ordering your parts like they have something better to do. My advice to those parts reps is that if you hate your job so much, quit and let them hire someone better to replace you

  Tony Lee
a year ago
Bought a part for my car on friday and returned it but was told I wouldn t receive my refund until monday due to me returning it before 24 hours have passed. Here it is almost Wednesday still no money put back in my account. The lady probably didn t even put it in the system. I have the receipts though. Also never answer the phone.

  Jeff Wilm
a year ago
If you order parts and you plan to pick them up tell them. Give them at least two hours to pull the parts. Then hope they have the parts they said they had, plus that the paperwork is corr6.Good Luck!

  Ron Friesen
3 months ago
Get OEM parts at a great price!

  Gadvan -
4 months ago
Thanks for your help Keith !! Much appreciated

  Steve Kyle
8 months ago
Lance always gives me the best service I couldn't ask for any better.

  Irony 405
4 years ago
Don't know what has happened recently used to have excEllenton customer service but of 5 different occasions in the past couple months every time I call I get transferred to the automated wait line and then get hung up on. On 2 of these times I have heard someone pick the phone up and drop it back down. I don't have time to run up there and wait for a part to be pulled. Prices and available selection are outstanding and I used to never have an issue... Just seems like nobody cares about the people who are calling in to make orders.Update from 10 months previous: Dont know what happened but somebody heard something! Customer service has been outstanding each time I have had to call. Quick and helpful. Good place to get OEM parts your needing quickly!

  Roma Loudermilk
2 years ago
PDC has gotten horrible. Multi hour wait times. Havn't answered phone calls consistantly in months. Inventory issues! Even the dealers they supply don't like pulling from them any more. Horrible by any standard, but even worse compared to how they used to be.

  Troy Faris
8 months ago
Nice place had parts on hand that needed will be back again if need parts

  Mannu Molot
3 years ago
Delivered here. The guys are cool and they helped me alot after getting screwed by broker. Got loaded in GM Roanoke, TX and did not tell me I had to unload full truck. Never delivering here again though. No overnight parking

  John Carothers
2 years ago
Call 12x, 11 of the calls nobody will pick up and then the line gets cut off. On the 12th time. Waiting on hold for 28 minutes before being dropped.Can someone with customer service please open another dealer parts store to compete with this horrible service

  Sam Flippo
10 months ago
Very knowledgeable crew, and a well organized streamlined system to get you in and out the door quickly!

  Paranormal Observers RedNeck Ninjas
2 years ago
Worst service, employees do not care. I have been here for 45 minutes after waiting 30 minutes before picking them up. Still nothing, this happens time after time and the new employees they have seem not to care at all where the old employees seem to try. Ridiculous, if I knew of another place they would have my business. Time for me to start looking.