Cavender Subaru Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sarrah Williams
5 months ago
Went back to see if I would have a better experience:1430 Checked in at desk1441 Went to the waiting area1542 Advisor came to check in with me (needed a new cabin filter ($75) and front wipers ($50)). Went ahead and got those two things replaced.1610 Checked outDid honor coupon from website!Overall assessment for the two times: not really express. Give yourself time. The facility is nice to wait in if you have to wait but would recommend not waiting because you never know how long just an oil change is going to run you.Also, the sticker price for maintenance at 60k was a shocking (including $560 to change the spark plugs). Would be great if the price would be listed when you book the service so you know what to anticipate when meeting with the advisor.Edit: manager followed up with me after completing their survey. I will try them out again in January and see if the service is any better and update here.Final timing:Appointment @ 7amThird to be assisted @ 7:07amDrove out of there @ 8:47amConclusion: not really express. If you do choose to get service done here, give yourself ample time if you choose to wait.Had appointment at 7am for just a standard oil change and tire rotation. Was one of the first people there and it has been over an hour and a half. They also told me it would be15 more minutes around the 45 minute mark and when I go to ask 15 minutes later, they said it was going to be another 15 minutes. Now 15 more minutes have past and my car still isn t done. We have a Chrysler and the service there was prompt.

  Linda Carter
6 months ago
We purchased a certified used Subaru a few months ago. The 3 stars is solely because the sales portion was good, not great. They did work hard to find a vehicle that met our needs and gave me a decent, price for my trade in. The finance guy earned maybe 2 stars. That s a big maybe. The disappointment is in the actual vehicle we purchased. It was sold to us as a certified used. I ve purchased a few certified used vehicles over the years with great experiences. In this case, then whoever certified it put little effort into it or needs to be retrained. Use caution when buying used.

  Austin Schlageter
5 months ago
I was having issues with my 2020 outback's windows not rolling up. Originally I went to the other major Subaru dealer in the area due to the amount of traffic on the way to Cavender. When I got to the other dealer they said they wouldn't be able to get to my car for 3-5 days so I came to Cavender. When I got to Cavender two of the service advisors immediately came out to my car and started to check what was wrong with it. They identified that the issue was dirt and grime in the window track causing the window to not go down. They cleaned it until the windows worked and didn't charge me anything and sent me on my way. I was fully prepared at the first dealership to drop my car off for service. This made my day at Cavender having it fixed so quickly! I will definitely bring me and my spouse's subarus here in the future for service

  Rob Jones
a month ago
I was promised $2,000 would fix an internal oil leak, which did not. The techs passive aggressive attitude when I brought it up was terrible.

  Marcela Loria
a year ago
I went to do my 12,000 miles vehicle inspection.I used to have the highest view of Subaru until today. The tech was not very friendly, also he was a little sarcastic when I asked him what did he need it from me to start the process? (Referring to keys or maybe a payment. I even had my credit card on my hand in case I needed to pay before the service started). His sarcastic answer was well I need your keys to inspect your vehicle. He went and came back and told me that they will start with the service. I asked him if they offer a loaner car? He unnecessarily raised his voice and told me if I did not called the day prior to book it, he won't provide one. I asked him if I could wait inside the dealership, and his answers was of course, it would take 45 min, he added and do not bother coming here after 45 min, I'll call you when the car is ready.The man is rude and have no manners. Maybe he is a good mechanic but please, close his mouth in front of costumers if you want to keep the Subaru's reputation.Services: Vehicle Inspection, Auto maintenance

  zac elkins
2 years ago
Wouldn't recommend. I took my '17 Forester to this service dept to check out a knocking/rattling noise coming from the wheel well on sharp left turns. Brian and the "tech" said he couldn't hear anything but recommended right axle replacement. Almost two months and $800 later, the sound is still there. Should've gotten a second opinion but thought the DEALERSHIP service dept could fix this. Buyer beware.Services: Tires, General repairs & maintenance

  Henry Davis
3 years ago
Someone in the service department tightened oil plug with impact wrench on highest setting. Due to loss of employement I needed to change my own oil on my 2019 outback. First I tried closed end wrench would not turn. Then added on cheater bar, still would not turn. only socket in right size was 12 point that I tried with an impact wrench but it lossed grip due to the poor quality socket.I would not recommend the service department. There is another dealership in north OKC so I may try there for service and future vehicle purchase.

  Mae Crum
4 years ago
Thank you Jeff, Marvin and team for taking such great care of me and my Subaru!! I appreciate the extraordinary customer service you provide every time I visit!! You are the BEST!! Mae Crum

  Chris L.
a year ago
Brought fianc�e's car in to have a screw removed. Was in and out in about an hour.

  Chantz Jackson
3 years ago
Best ever, go down and see my boy jole Ojeda! I'm giving him the nickname OJ, because he be killing the car sales!!!

  Bre
a year ago
Service is great! Reps are great! Love the waiting area!

  April Vela
4 years ago
Very appreciative of their service team. I think they performed an auto service miracle!

  Benjamin Swagerty
4 years ago
I feel taken care of when I have to visit.

  Paul Davies
5 years ago
Excelent service very respectful

  Rodney watson
a year ago
Amazing place

  Justin Stein Tobias
2 years ago
Rude.

  Dahlia Puente
5 years ago
The nicest people.