Vance Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hayden Hargis
3 months ago
I brought 2 vehicles to the Quick lane in Grove. Quick lane cross threaded 4 lug nuts and 2 studs were loose/broken and were found by myself after I had taken both cars home.On car 2, I fixed the cross threaded lug nut and stud myself because I was changing the brakes, even though the brakes were fine.. Quick lane recommended new brakes on car 2, but in reality the car didn t need it. The brake pads had 4-5mm all around and were wearing evenly with no issues.Car 1 was fixed by the dealership in Miami at no cost, which was greatly appreciated. Either way, the cross threaded lug nuts and broken studs are a product of purposeful negligence. Hand threading lug nuts and then torquing them to spec is standard and should be done on every vehicle.. not sure why these cars were an exception and this mistake cost the company $$ and a customer.

  Lloyd Wells
a week ago
In the past service has been great. My last visit, after being called, that truck was ready, my tailgate was not done, cover laying in bed. Passenger floor mat there also. Nail in my tire never got fixed. Passenger door, won t unlock when you touch the door handle. I mentioned that to them the first time it was in the shop. Never fixed 1st or 2nd time in shop. At some point I ll need to get it looked at

  Daniel Brown
a month ago
I truly appreciate the service and friendly staff at Vance Ford. Levi was very professional, friendly and kept me informed on my vehicle progress along with thoroughly explaining what was being done and why.Cherry at the reception desk was probably the most helpful of any receptionist I've ever experienced and I'm 73 years old. Vance is very lucky to have those two employees.While I was waiting for my truck , I visited with one of their salesmen, Kevin Bass, who was also very nice and informative regarding new vehicles offered by Ford. When buying my next vehicle I will definitely visit with Mr. Bass first ! A very nice man, informative and not pushy !Thanks to Vance Ford for providing the level of service that you do. I've generally been a Chevy man , but I have two Fords now and love them both !

  Karen Cook
2 weeks ago
Levi was very understanding because I was late for my appointment and very informative on my car service details. He always takes great care of me when I m there and is a valuable employee for Vance Ford!

  charles watson
3 months ago
Best customer care by the service manager by providing the quickest oil change and vehicle inspection with great promotional cost savings for me in the auto industry this year 2023. Thank you for the VIP treatment. Keep it up. Greatly satisfied customer.

  Mindy Walker
a month ago
Service department is Very helpful! Has become better over the last couple years! Fixed my issue and told me not to hesitate if it happens again.

  kathryn walker
3 weeks ago
They came and got my car and serviced it, then brought it home. Kept me informed when it got there and when they were bringing it back.Thank youKathryn

  Susan Purcell
a month ago
Always good service and the workers are polite and respectful answer my questions. Best place to buy a car and/ or have your vehicle serviced there.

  Brenda Chancellor
a month ago
I had the best salesman and very friendly. Eric took very good care of me. Thanks Eric and Vance!

  Brenda Martin
3 months ago
Great customer service and Levi Haworth is always very helpful making sure my maintenance package is up to date as well as issues I have with recalls, etc.

  Keith Wilson
4 months ago
Once the part arrived, the service department fixed my vehicle very quickly. They were friendly and easy to work with.

  Spencer Mooney
2 months ago
They did a great job and saved me money. I would recommend the service shop to anyone.

  Doug Dillard
2 months ago
The people here are very nice and professional. They always do what they say they will do, and always answer all my questions and concerns.

  Eric Walker
3 weeks ago
Fast, courteous service. good work. Will do business with Vance Ford again!!

  Danielle Santiago
10 months ago
They are simply AMAZING, great prices, awesome customer service, quick to get you in. I have a dodge but the kind folks at Vance Ford is where I choose to go. Ask for Levi or Shawn they will get you taken care of with quality staff!! Did I mention they are good to call if a price is going to be different than a price quoted? Rather than surprising you with an outrageous bill. Keep up the GREAT work!Thanks GUYS

  kendell janes
4 weeks ago
Best service department around! Hands down! These guys care and are fast!

  Calvin Monsma
2 months ago
Went in for a couple of updates, no problem and no charge! Service manager even helped with the phone connection. Good guys!

  Charlie Polen
4 months ago
2011 f250 6.7 powerstrokeHad a small oil leak. Vance was able to determine where the leak was. They got it fixed and back to me in a awesome time frame! Did great work for me again! And I'll continue doing business with Vance Ford for hopefully many years to come!

  Regina Watson
4 months ago
Fast friendly service. Glad I was using points, oil change was more expensive than I had figured it would be.

  Kathy Enyart
2 weeks ago
Levi was great at explaining everything and answering all my questions.

  Jack Jacob
a day ago
They were quick, efficient, knowledgeable, personable, professional, and thorough.

  Kelly Wieczorek
3 months ago
So impressed with Ford mobile service! How convenient! Rep was extremely friendly!

  kenneth jacobs
a month ago
They took care of the the roof trim under warranty. Looks good!

  SIEDOGG 9
4 months ago
Disappointed again! This makes two services in a row that your team has not rotated my tires, but still charged me for the service! I m done paying the higher price for parts and service for less satisfaction! I will be taking ALL of my business elsewhere from now on!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Kim Reynolds
4 months ago
Kevin Bass was eager to make me a deal to get me in a vehicle. They fixed the brakes, shocks and change the windshield and put a new rear view mirror and cleaned the car all no charge to me!! I was very satisfiedServices: Auto brake repair, Auto detailing, Auto windshield replacementServices: Auto brake repair, Auto detailing, Auto windshield replacement

  Robert Cherry
9 months ago
They took care of a few issues on our recently purchased SUV. Levi Boyd was very professional and courteous. They repaired the vehicle in a timely manner. I will recommend Miami Vance Ford for sales and service.Services: Electrical repair, General repairs & maintenance, Auto engine diagnosticServices: Electrical repair, General repairs & maintenance, Auto engine diagnostic

  Rowdy Cawlfield
a month ago
Got it in and out in 30 min. No. Changed air breather windshield wipers and changed the oil. and it cost me $200. Didn t tell me what the final price would be before they did all of it. Way to expensive.Service: Oil changeService: Oil change

  grunt1127
7 months ago
Took care of me in a pinch when my truck broke down on a cross country road trip. Super helpful, gave me multiple options to choose from and quickly fixed the problem without price gouging me despite my desperate situation.Services: Exhaust, Auto exhaust system repairServices: Exhaust, Auto exhaust system repair

  Doug Cole
4 months ago
These folks have done everything they said they would and more. When I'm ready for another vehicle I will start here. Chances are it's the only place I'll need to go.

  Corina Andras
3 months ago
Don't like the new answering service, but the staff works to make sure that your vehicle is taken care of.Service: Oil changeService: Oil change