Ferguson Buick GMC Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jim Sparks
2 months ago
Very nice personnel. Just moved to Broken Arrow. Scheduled service for my 2017 GMC Sierra SLT. I was informed, when service was completed, my battery was bad. Being the battery was only a little over 3 months old, being it was replaced at another GM dealership, I was informed of the price of a new battery. The warranty on the failed battery would not be honored by Ferguson,. Sad, I won t be back.

  Cheyenne Swatsenbarg
4 months ago
Horrible experience car is worse then when it was dropped off and no responsibility taken just oh well pay more money and we will fix it. They do not have honest or fast service save yourself money and time and run as fast as you can away. I will definitely not recommend them!!!

  Adam Quintanilla
5 months ago
Had an issue with my Encore. I was only in town for 3 days and was 300 miles from home. They were able to get me in and fix my car. I appreciate their willingness to help and get me back on the road. Thank you!!!!Services: General repairs & maintenance, Steering & suspension replacementServices: General repairs & maintenance, Steering & suspension replacement

  Keylen Reed
a month ago
I've been visiting here for years for my oil changes and tire rotations. The staff are always welcoming and eager to help in any way.

  Rich Jop
a year ago
Ferguson always gets me in and takes care of my truck.They are always respectful and always ask before they do work.They always let me know how my truck is doing. They always let me know about things that need to be done with little or no pressure.I feel safe and not I'm not broke from things that should get done.I will change filters in my transmission and anything else that needs to be done.I wouldn't trust any one else to take care of my truck and myself..Service: Tire rotations

  Cindy Fryer
a year ago
Extremely friendly place; however, arriving 15 early for a scheduled appointment, turned into 2 hours. After an hour, my I get it is gone. Didn t have the best time when purchasing and this is my first time for service. Not the best experiences this far for this dealership. And it s freezing inside the waiting area. Free coffee helped.Services: Tire rotations, Oil change

  Amber Frye
a year ago
Got my maintenance done on my new car, Mike R is awesome to deal with. I just wish that the GM corp office and dealerships were talking to each other had a recall got a letter for saying parts were in set up appointment so I did, got there this morning no parts. But Mike R is helping me out and getting some shipped in and I hope to have my recall parts soon.Services: General repairs & maintenance, Oil change

  DARLENE PEREZ
4 days ago
Mr. Bobby took care of getting me in and taken care of. Thank you Sr.

  jack jackson
7 months ago
I bought my truck from this dealership as did my son, and two brother in laws who also bought from them.Called for service and was told i have to wait three weeks for it to be even looked at.

  Dawn Petitt
a year ago
Mike Renner is the best! I was really worried about my car as we do have an upcoming vacation planned. Mike told me not to worry about a thing because he would take care of me and he did! He is the sweetest and even helped me move the carseats to the loaner vehicle and made sure I was all set before I drove off. I d give him 10 stars if that was an option, 10/10 recommend Mike!!

  Kimberly Summerlin
a year ago
I have used Ferguson Buick/GMC service for many years. I have not ever had a single thing to complain about. Bobby in the service department has always gone above and beyond to make sure our vehicles are in tip-top shape!!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Mario Bonilla
a year ago
Highly recommend! Bobby Andrews accommodated my busy schedule. He got me in and got me taken care of. Very polite and professional. I will definitely be using them again.Service: Auto maintenanceService: Auto maintenance

  RCJorNel
a year ago
I have always used service and parts dept since purchasing my vehicle at Ferguson 4 years ago. Every interaction I have had has been positive and customer focused! Rare find these days.Service: Auto maintenanceService: Auto maintenance

  Vic Orcutt
a year ago
Staff was polite & facility clean, but unfortunately, the goal of fixing a rough idle issue on my GMC pickup wasn't accomplished. I guess the days of a mechanic diagnosing & repairing a vehicle is over unless a computer can tell them what's wrong. Anyway, nice enough place, just a waste of money.

  Clayton Priborsky
a year ago
The Ferguson GMC store serviced my vehicles a/c system, and fixed multiple brake and suspension issues I had. My car now has great air conditioning and stops better than it did before!Services: Steering & suspension repair, Brakes, Air conditioningServices: Steering & suspension repair, Brakes, Air conditioning

  Janice Janet
a year ago
As usual everyone was polite and helpfulThey have the best service department bar none. Recently i purchased a used GMC from another dealer and it was.a terrible experience. I suppose Fergusons has spoiled me with their fantastic service.Service: Oil changeService: Oil change

  Mike B
a year ago
Again, I went to Ferguson GMC and they treated me like family. Listening to all my concerns and then fixing each issue. I purchase a car from another agency and it was loaded with problems, but Ferguson made it right. Now I wish I would have bought directly from them. I can say I trust no other shops like I do Ferguson.Services: Air & cabin filter replacement, Tires, Body & Trim, Air conditioning, Oil changeServices: Air & cabin filter replacement, Tires, Body & Trim, Air conditioning, Oil change

  Teresa Newell
a year ago
Everyone was professional, courteous service, and explain the service on my vehicle. I liked they took the time to clarify. Thank you for having a wonderful service center.

  Mark Dawson
11 months ago
They took care of my recall for me on my silverado they replaced the airbags in about a hour for me great service and people thank you for everything

  Macie Viets
a year ago
I was greeted promptly by an employee who walked me through the diagnosis and repair process. I felt well informed each step of the way as well as confident that only the correct and necessary repairs were being done.Service: Auto engine diagnosticService: Auto engine diagnostic

  Chris Crossno
a year ago
This was the first time I ve got good service. Last oil change there was hearts drew on my fender. I am pleased with the service.Service: Oil changeService: Oil change

  Candy Cicoria
a year ago
Requested work was completed beyond expectations. Plastic covering seat and paper floor mats left in the car. Car was parked on side of building in a place making it very difficult to access driver s door walking with a cane.Services: Tires, Oil changeServices: Tires, Oil change

  Michael Odell
a year ago
Super friendly staff the young lady that checked me out explained what was done to my vehicle and made sure it was pulled around for me so I wasn t looking lost looking for my vehicle.Service: Auto maintenanceService: Auto maintenance

  Alan Cravalho
a year ago
They did an oil change a 27 point inspection. They were prompt in starting, and very thorough!! Was a very pleasant experience!Alan J. Cravalho

  Carlie Britton
a year ago
Mike R. Did a fantastic job and kaitlyn was the best when I was checking out from service. Will definitely trust them with my truck again

  Christopher Lewis
a year ago
This was the pick up site to pick up my floor mats for my Buick. They were ordered but they never called me to let me know they were in so I had to call them myself to see when they were here

  Jennifer Gilliard
9 months ago
Michael in the Service Department was friendly, fast and really professional. I appreciated all of the information and help!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Rhonda L
a year ago
My first time using this service department and I am very happy with the services I had done!Services: Tires, Oil changeServices: Tires, Oil change

  chad heimbach
a year ago
Always have been great to be able to trust a place with your vehicle! Scott at Fergueson is great

  Tuesday Phillips
9 months ago
Always helpful and friendly. Service employees always call and explain problems and cost