Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Annette Nelson
a month ago
These guys were so great!! I was having tire issues and they found the problem, fixed it and made me feel really good about bringing my car there. Definitely my go-to for my car needs.

  Matthew Whitaker
2 weeks ago
The staff was all very caring and honest. They explained to me what parts should be replaced and worked on while other's is not necessary or not bad. Not many shops are honest like this today.

  Ken Lively
a month ago
I'm sure it's the cashier's job to upsell, but I only needed 2 tires and he quoted me a price three times higher than anyone else while trying to push off all their other services I didn't ask for while pushing for a scheduled time. Unless you like getting the run around go anywhere else.

  Brian Wilkey
5 years ago
First time I've ever given a Firestone 5 stars... Manager did a great job of handling a freakish busy Monday with only 1 tech. Working... did take a long time but was expecting that as I was getting oil change ,tires rotated and a flat fixed.. Great job!!! Manager showed a since of urgency that I seldom see at firestone. Have to come here due to rental service agreements and the lethargic people working behind your counters often piss me off... I have walked out of 3 different one in less than a year... really...your process for an oil change is way to long .should never take an hour to change your oil. However the gm of this location was at least friendly and made the wait not so painful.

  Stephanie Chuculate
a month ago
Very fast and professional nice staff and really took care of inspections and let me know what needed to be done or what they recommended I for sure will go there again when I need too thank you Firestone

  Gretchen Wendtland
2 months ago
Five star service for handling a warranty issue for work done at an out of state Firestone location. I appreciate the no hassle approach and friendliness at the front counter.

  raul juarez
2 months ago
I can always count on them to get excellent service. The staff is always courteous. Never had a bad experience with them.

  Rusty Shackelford
3 months ago
They didn't add transmission fluid when they did my rear u joint because it had drained out when the drive shaft was no longer sealed. I suspect for some reason they performed an unnecessary pressure test on my coolant system that cause one of my hoses to burst that I discovered on the way home due to the heavy steam coming from my engine. All this for $400 and I still need the front u joints done so I don't break this second u joint the good 'ol boys in Bville have slapped on my truck in the past two years... can't say I will be going here again.

  wayne tram
3 months ago
Quick and very courteous I had my vehicles oil change and an entire Lube I was only there approximately 15 minutes done and gone these guys are fast I think you'll find it a good place to be

  Sandra. Brown
2 weeks ago
Took truck for an alignment. Now I'm spending time and money at the dealership. They messed something up

  Kathy Johnstone
a month ago
James checked me in and changed the oil on my car. He was pleasant, helpful, and did a good job.

  Easy E
a year ago
Nice courtesy and professional i have used Firestone off and on for over a decade,a little pricey but to me quality and assurance is worth it too me//a little more pricey than the last time..Covid prices are getting outta

  Ben Sagel
3 weeks ago
Friendly service, quality workmanship, advised of issues I need to take care of

  Natashia Workman
7 months ago
I had needed my battery charge When I took my car in for an oil change. On my way there, I had called them and asked them if they could charge my battery and check it to see if it's goadd or not. They had told me that they could but they would have to charge me.. When I told my husband that he automatically got upset because it's free And they were trying to charge me For it.. So women, please be careful. And make sure places like this aint going to charge you for something that they shouldn't be.

  Thomas Leathers
2 months ago
Made my appointment on the app, they were ready, and very quick.

  Lindy Heyer
9 months ago
Very friendly and helpful. Trustworthy and honest.

  Nicole Stoltenberg
a year ago
Spent over 1,700 and still have not fixed the problem. Gave us a run around. Told us it this and this . Then told us they didn't check the first time for the root of the problem, then told us they were short staffed. Came back 3 times and then told us they couldn't fix said problem that we have to go to a dodge dealership.

  Kasandra Kendrex
7 months ago
Hi my name is Kasandra on Aug 8 2023 I went to Firestone to get a bail baring fixed on my car I was headed to Tulsa that day for my sons birthday. I called to see if the part could be ordered and my car could be fixed mind you I m headed to Tulsa check in is at 4 pm they told me it would take 2 hours and 30 minutes to fix fine with me. ( before going to Firestone I got my oilChanged at home and was told that who ever did the work on my car last put the wrong part on and it was hanging out WowI asked Firestone because I recall getting the work done at there, I was told they could see I had the work done but they could not see what side. (WELL I FOUND MY RECEIPT) anyway mean while while fixing the car another part was broke the arm or what ever because the ball barring or joint was lodged in there for so long but this is a professional business with tools for these situations to be honest the guys were nice far as customer service but my babies weekend was ruined my car stayed there we sat out in the heat with our luggage (store closed) waiting for a ride I had my 3 kids plus 2 extra kids. I really want feed back here I m a honest person and I feel this was just wrong and I still haven t heard a word from Firestone crazy I I no all the work that has been done on my vehicle and your vehicle is in them computers smh oh and did I mention they out the wrong part in again and had to get the right one and said we caught it this time shame. And last but not least a aluminum part was put on and was no oiled or lubed after I haft to take my car to have that done. Thanks Firestone but no thanks NEVER AGAIN

  Nick Reed
2 years ago
I have a love hate relationship with this place. They are nice and friendly. They are good at what they do, but of course it's a little pricey. They are quick when actually working on your vehicle, but it takes a while for them to get to you. Even with an appointment it took around 2 hours for an oil change. Most of that was waiting for them to get to my car. All in all it was a good experience, just be patient and they will get the job done.

  Brad Heckey
3 months ago
Took car for alignment only to be notified hours later their machine was broke.

  Gary Miller
a week ago
Very professional, fast service.

  Koko Jones
a month ago
Great customer service and fast.

  Paige Edwards
2 years ago
I went for an assessment of my vehicle. I was totally discouraged. They ran the look,see tab up to $2000.00. Suggesting repairs I didn't need. They gave new meaning to the word rip off. I wouldn't let them sell me water!!! One star is too much! Slick talking sleazy operation.

  GH Hughes
2 years ago
My mom was in from out of town and her oil was low. We came in to firestone and saw Joseph He could not have been more helpful! He was kind, prompt, courteous and reassuring!!! He earned our business and loyalty! Thanks for hiring such excellent people :-)

  T T
2 years ago
Got my car back to me in less than a work shift, even though the closest store with the special part they needed was half a state away.I felt like family. Seriously. I felt like I was getting the help I needed from someone who actually cared about me as a person, and not just about the bottom line. I had a HUGE repair, it was a long time till payday, I couldn't afford the full cost of the repair, but I could come close. Wow, man.... they worked to find me every discount, coupon, and wound up taking off nearly $200.00!!!Jimmy, Jonathan... You're my hometown heroes!!! Thanks guys for literally coming to my rescue!!!

  Lucas Evans
8 months ago
Very slow. They fixed the issue we were having supposedly, but a new issue popped up as soon as we left, but they claim it couldn't have possibly been caused by them. Ok.

  Chris Standridge
4 years ago
AMAZING STAFF. FRIENDLY AND EXTREMELY KNOWLEDGEABLE. WILL CONTINUE TO DO BUSINESS HERE.

  Megan the boys
5 years ago
Wow! They have a customer for life. My tire blew across the street from their store. They were shorthanded, booked solid and it was closing time on a Friday. The manager himself, Troy, checked on us and cane to assess the car. Techs Allen and Sarah, stayed late after a long, shorthanded shift to get my family safely back on the road. Great customer service is hard to find anymore, they just raised the bar!

  bennie roberts
2 years ago
I will never go there again! Bought my first set of new tires their a while back and told them i wanted to keep a new tire I just bought for a spare it was a Firestone tire.well they brought me out a handkook tire with a Brad nail in the side wall, mind you I drove it there and didn't have any trouble with tires just wanted new. I didn't realize they swapped me till a month later when I walked by the tire they gave me and seen it said handbook. They robbed me of a tire and thays not ok thieves.

  Kathy Hardt
4 years ago
Took my car in for a oil change and to have a flat fixed and to see why the check engine light was on. The manager Jesse is short with people, rude and arrogant. The guys in the shop tho are amazing. Matt, I believe was his name, had my car done in no time and even educated me on recommendations for Ford for service repairs. The men in the shop work hard and really do care about the customers. The manager tho cant even look you in the eye and tends to talk down to you just because your a women.