A towing service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tommy Patrick
10 months ago
On the morning of May 13, 2023 I went fishing with my son. I launched my boat and pulled out to park my truck and trailer. As I was turning left to pull in the parking space, I heard an extremely loud thump.The left front of my truck was down. At first I wondered if I had driven into a very large hole, but I didn t. My lower left ball joint sheared. As I looked closer, I could see it disengaged and destroyed the lower left CV Axel.I called my insurance and they contacted A Towing Service. Took approximately 2 hours for the flat bed tow truck to arrive. I was notified it would take that long because they were busy.My brother-in-law had already taken my trailer and boat back to my house.A Towing Service arrived and it was definitely worth the wait. The driver Phil or (Philly) was a very friendly, nice, experienced operator of the flat bed.He took his time and loaded my truck without any additional damage.When Phil unloaded my truck, once again he took his time and did an outstanding job.Thank again Phil, I am a lucky man to have had a person with a wonderful personality and fantastic work knowledge.

  russ blink
2 months ago
A towing service was very quick to respond to our need to have our vehicle towed back to the dealership 89 miles to have it repaired. Joe the tow truck driver went above and beyond to help us. I highly recommend A towing services.

  Anna Cahill
2 months ago
The gentleman was so helpful. Explained things to me about my truck. Let me ask a million questions. Answered them all patiently with a smile. Backed my truck into my long curvy ridiculous driveway so it could be put exactly where I wanted it. Skill. Great price. I would never use another service. Top of the line. Knowledgeable. Skilled and nice.

  Evan Erickson
2 months ago
Had 2 service calls in 7 days on 2 of my vehicles, Mini with a blown tire, and then a transmission failure in my F150. They arrived promptly, I was loaded up both times and under way both occasions in less than 10 minutes of thier arrival. Had to ride with on one occasion, the tow truck was in great clean condition and the young man that helped me was very nice and knowledgeable.. highly recommend this tow company.

  ricky hagerty
3 weeks ago
I wouldn't use this service if it was the last resort!! Perhaps it was just my day to get the most unprofessional, gruff tow truck driver one could employ but this was beyond the worst experience I've ever had doing business with anyone. Did not care for my rather new car, very rough hooking it up, and far exceeded the speed limit en route to the service station. I think he took corners at 55 MPH as I was following behind in another car and witnessed it all. This driver was rude and had absolutely zero customer service skills. We all have bad days but this behavior was completely unacceptable. Heed my warning and find someone else in your time of need because this is NOT the kind of service anyone deserves.On the bright side, I should mention that the dispatch lady was very kind and helpful.

  Laurie Norvell
3 months ago
Unfortunately, I needed a tow for my truck 1 block away from my house. Embarrassing! I called roadside assistance and the request went to this establishment. The estimated time of arrival (20-50 minutes) was actually 15, high marks in my book! The young man, Zack, was friendly, courteous, and professional. He was concerned when I was getting into the cab, but this old lady made it. When my mechanic, I discovered, was unavailable, I had the driver delivery my vehicle to my house. This didn't take him too long since that was a distance of 4 blocks. I would highly recommend this towing service to anyone in need.

  Robert Porter
11 months ago
My experience using the USAA app booking was so easy, simple, and fast. I was amazed. The A Towing Company was equally as pleasant an experience. They showed up on time ( actually early) treated me and my car professionally and with kindness. My car was delivered to the repair shop and the keys were put in the after hours drop box as promised. Everything about this experience was 5-star and I recommend A Towing for all your towing needs!!SincerelyR PorterXenia OhioServices: Battery service, Car towing

  MzTraci Traci
a month ago
I had a roadside situation during a snow advisory. The snow was coming down thick. A-Towing to the rescue! The technician, Jacob, expressed excellent customer service and was very quick to resolve my issue and get me back on the road. I highly recommend A-Towing for all of your roadside assistance services.

  Dani Hotelling
3 months ago
Night dispatch was very helpful. She was trying to do what she could to help. The driver on the other hand clearly did not want to be working. He even made a comment about the dead car making him work too hard when it wouldn t move on his power pack. He said he dropped the car off but the dealership couldn t find it because he didn t place the keys in the night drop box.Day dispatch dude was quite rude and hung up on me after not getting the phone number and then called me rude when I called back. Said it would take over an hour to even be able to contact the night driver. No drop off pictures were included and dispatch claimed that was normal since it s dark (at a dealership with a phone camera that has flash). If you can avoid using them at night I would suggest it, and if you can follow them to were it is being towed, definitely do so at night.

  Tami Dalton-Phillips
5 days ago
I would just like to thank you for your wonderful service! From dispatch to the tow truck driver everybody was so kind! Y'all went above and beyond and I can't thank you enough for your great service!!!

  Roxy Vickers
2 months ago
We were stuck, 3 hours from home, with a dead battery at the University of Dayton college after a college tour for the Engineering department. We tried for almost an hour to see if someone there could help with a jump. No one was able. The couple people we talked to said they were busy and had an hour drive home or didn t have jumper cables. We had our own. Not feeling the sense of community we heard about all day during the event. It did have an impact on how we felt about looking further into this being a choice for us But what really stood out was the towing company my insurance contacted. It originally said 70-90mins. Jessy from A Towing Service called right away. With in just 3 mins. The first thing they asked are you ok, are you safe . This is huge! This made us feel so much better! They gathered details and made sure to cover everything with us. The driver called right after Jessy and made sure he knew my location. He got there. Checked on us. Got us going. Verified we were good to go before he left. Jessy followed up to make sure we were ok and then even the following day. This is superb service and customer care. They made us feel safe and cared for. Thank you so much. I highly recommend them and We wish we could clone Jessy and our driver. (Sorry I missed his name). Thank you all so very much!

  PJ Jabo
a month ago
The driver was courteous, respectful, cautious with my vehicle, on time, and knowledgeable. He was a prime example of how others should be when they interact with customers. Good Job, Chris!

  Kyle Bergsman
3 months ago
Took three separate dispatches to get my vehicle towed because they kept on showing up with the wrong equipment. I don't know who was working the phones around 1:00 this afternoon but she was incredibly rude. Only positive thing that came out of this was the third driver that showed did a good job

  Halee Moody
4 months ago
100/10 DO NOT recommend a towing service for your tow needs! Call was dispatched at 9:30 and the ETA was set for 10:46 received a call at 10:42 that the driver was on the way 12:03 called and spoke with Jesse who was extremely unprofessional she stated he was sent to another call and it would be at least another 20 minutes. I was frustrated obviously and said it was ridiculous considering it had already been 2.5 hours and would someone forsure be there in 20 she said I ll just tell your provider to find someone else and as I started to speak she hung up on me . Me being me I called back told her she was very rude and unprofessional as she tried claiming she said bye before hanging up she then kept cutting me off while speaking saying she returned the call to my provider I informed her I would be calling her boss in the morning her response was go ahead please call them I said a few choice words and disconnected the call!Moral of the story: Do not depend on A towing service to help in a time of need Do not put yourself in a situation where you are stuck waiting for the side of the road for hours in the cold due to lack of communication and professionalism!

  jesse mcpherson
11 months ago
They were contacted to tow my car to a repair shop through my Progressive insurance app. They arrived within an hour. The driver was prompt, polite, and respectful with my vehicle.Service: Car towingService: Car towing

  Scott Stolsenberg
5 months ago
I really am greatful for how this company worked with me. My Dodge ram broke down in a difficult spot. They explained the difficulties as well as possible solutions to minimize any further damage to the vehicle. Thanks to their advice, we were able to get the truck towed with no further damage. Their willingness to work with me saved me a lot of extra expense.

  joanna vaughn
2 months ago
It was great service very friendly easy to work with and the payment process was perfect. Definitely will use again.

  Oso So
5 months ago
Very fast, took good care of my car, very reasonable rate, highly recommend, friendly and helpful staff, very easy to deal with, you can't go wrong with them, number 1 in my book and that's my 1st call next time won't even consider no body else, if you try somebody else and aren't satisfied there who you should call, fast response, excellent towing, keep yourself happy and call these people you'll be glad you did. Scott LovettService: Car towing

  Just Gail
3 months ago
I won't go into detail. But it was a big job and I am very happy with the outcome. They were fast, friendly, and affordable. Thank you!

  stuart mumy
6 months ago
Called to have a freshly restored car flat bedded. Was worried about damage getting it on and off the truck Phill understood my concerns and did a great job of getting the car on and off and keeping me from worrying. Will absolutely call them again if I need their service.

  Calvin Martin
2 months ago
I was given a time that was a 90 minute wait with a vehicle stuck in the middle of a lane blocking traffic after an accident. After waiting 2.5 hours still no one has shown up.

  William Andrews
7 months ago
The service experience was excellent. I received calls to make sure I was aware of when the driver would arrive and if the driver came. This was an extremely timely and professional service. The dispatcher was very on top of seeing that the necessary service was being delivered.Service: Car towingService: Car towing

  David Dodd
2 months ago
I had a blowout on 75 driving from Toledo. I need a tow to blue Ash. The driver went out of his way to help me. He was very respectful.

  Kimberly Coleman
5 months ago
Excellent company! Had me off the side of the highway within 30 minutes. If you unfortunately need a tow call this company! Extremely friendly and professional! Thanks guys!!!!!Service: Car towingService: Car towing

  Michelle Sarvello
7 months ago
Best towing service around! I locked my keys in my car, gave the driver the wrong address and was having a not so good day. The driver who came out to help was very prompt and a really nice guy. I d definitely recommend them!Service: Car lockoutsService: Car lockouts

  Rob Lamka
3 months ago
Very accomadationg and took care of my tow in a timely manner. The drivers I had were very friendly and knowledgeable.

  amber knox
8 months ago
They were so nice on the phone when I was frantic, broken down, on the side of the highway with 5% battery left! They showed up quick!I called four other towing companies, mostly Springfield based companies (because that's where I was broke down) and they said no because my home was "too" far..Once again, whoever answered the phone.. she was very nice and Ryan was very professional when helping my fiance and I out!Our new go to towing company.

  Lee Dunham
3 months ago
Quick response and quicker still resolving our problem. Their guy was professional and courteous. Would we use them again? Certainly.

  Pamela Casey
11 months ago
Driver came within a reasonable time frame. He was very respectful and courteous. Took great care with loading and unloading my vehicle at arranged destination. Would not only call them again if need be, but would recommend them to anyone that needs their services.Service: Car towingService: Car towing

  Phil Doolin
a year ago
When I unexpectedly broke down at a store after hours. I gave A a call. They were so nice on the phone. Listening to my trouble and offering assistance quickly. They gave me an ETA right away. And kept me updated until my help arrived. The price was much lower than other tow companies. My experience was very positive with A.This company is superior to the others 100% positiveService: Car towing