JDBNOW | BYRIDER Wooster

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Erin Shoop
3 weeks ago
What a family atmosphere. Makenzie is wonderful to work with. Very knowledgeable and knows her job well. Matt is such a joy to see! His smiling face is such a delight ! You can tell he enjoys his job! He was very honest every time I have been in there. We had to go on many to find the car that suited our situation. He found it! What a joy he is to work with and be around. What a great group of people!!!

  Stephanie Tinney
2 months ago
Matthew and the the staff at the Wooster location helped me get a great car! I instantly fell in love with the car on the test drive! They were so nice and made sure I got the right car and it was in my budget. Thank you guys for helping me find my Lil Bit! I would definitely recommend this location to anyone who needs a car!

  Maja Poschl
a month ago
I definitely and highly recommend this place for anyone has never bought a car before. They are easy to get along with and explain everything so easily. Ms Cathy Sojka is super cool and explains things which makes it very easy for new buyers to understand the process of the work they are doing. And let's just be honest she got great taste in music

  Shawna Crooks
a month ago
Everyone I dealt with was super helpful down to earth and very informative. It was one of the better experiences I ve ever had at a car dealership. They broke down all of the numbers, explained everything thoroughly and made me feel very comfortable and secure in my decision without pressure, I highly recommend this location.

  Clayton Stewart
a month ago
I d like to Give Matt a huge thank you for getting me into a much better vehicle than what I had prior. I d also like to thank him for the patience and kindness he had while getting me into a vehicle, would also like to thank the other associates for the help and being loyal to their customers. Thanks Matt for what you ve done for me.

  Bri Elizabeth
3 weeks ago
definitely recommend coming here! i came in with no credit and not much of a down payment. they got me in a car! that fits my wants & needs! if your in need of a car definitely come here they will definitely work with you thats for sure!

  Britani Seasor
4 months ago
Everyone I had an encounter with was really great and personable. They were willing to help me regardless of my past history and even gave me a ride back to my home the first time I came in, so I didn't have to call a taxi. They assured me that I would be in great hands and I definitely felt that way! Thank you Matt, Kathy, Chris, and Jeff!

  Becky Ward
a month ago
Hands down the best location I've dealt with so far! Much better than Akron & Mansfield. Service manager got me in asap for a starter issue when Akron said itd be over 3 weeks to get an appt. Explained to me a part I personally replaced prior was actually covered under the service contract Im paying for, unlike Akron who I told multitude of times that I had replaced and said nothing. They bent over backwards to make sure I had my vehicle so I was still able to go to work. Listening to the sales men was actually pleasurable, they weren't pushy & rude like Akrons. Overall feel is comfortable.. which is unheard of for a car lot/ dealer. They definitely make sure you feel welcomed and not just a paycheck. I overheard everybody making sureeach person they spoke with understood theirsituation at hand. It's my new location, well worth 90+ min drive (for me). Akron & Mansfield definitely turned me off from JDB, Wooster drew me back. They aren't paid enough!

  Britani Seasor
3 weeks ago
I was put into a car mid December and unfortunately had that car totaled due to an accident, not by my fault. I was so beyond stressed but the whole team at Byrider/CNAC insurance helped me out tremendously and definitely eased my mind, even when I asked a bunch of questions. I was put in another vehicle and they worked with me through unexpected incident I was in. 10/10 recommend JD Byrider in Wooster!

  Mr Luey
a month ago
They were very friendly from the moment we walked in and our car dealer Matt Chupp made sure we understood what we were getting ourselves into. We are driving home in our new vehicle today thanks to the team here It was a great experience

  Ee F
3 weeks ago
Great customer service they really try to help you get in a vehicle the employees are great. They fully explain everything and make sure you are comfortable and can make the payments.great place to get a vehicle 100% recommend. Thank you very much!

  Hannah Aiken
4 months ago
Had the best experience with this team, Cathy the GM was very helpful and so nice. Matt, Chris and Makenzie made me feel so comfortable and happy about my purchase. They made me feel like such family and will forever be coming back .

  robert english
4 months ago
To be honest I wasn t sure about it at first .but I m glade I did because the service was grate and friendly feeling. Cathy was every understanding with my credit history and even gave me a little advise on how to get back in control chris was very helpful when it came to the references he for sure showed me something I didn t know we could do with the internet thanks guys I appreciate it all and absolutely love the car .

  Bianca Casey
a month ago
Amazing people to work with. Matt listened to what I wanted found 2 cars that would suite me. Recently my car went down on Christmas eve. I called the service area informed them and told them I didn't have the money atm due to a death within my family. They still came and towed my car and fixed it.. I would definitely use JDBuyNow Wooster again!!! AMAZING workers from the salesmen the service department and the financial department!!UPDATE: JDBuy Now Wooster is COMPLETELY amazing!!!!!!! I locked my keys in my car(3/13/2024) and the Manager of the Service department didn't hesitate for one moment. He was there within a few moments and unlocked my car for me. Every single one of their employees are AMAZING and caring people!!!!!!!!

  Abbie Shoop
2 months ago
Everyone was very welcoming and helpful with my first time purchasing a car! Cathy and Makenzie and Matt and Criss, their whole team is amazing!!! Donnie did an amazing job on getting my car fixed!!!

  Alexandra Cromwell
5 months ago
Hello! This will be my second car from JDBNOW BYRIDER, here in Wooster,Ohio. I do enjoy the great services, I have been given well over 4 years with my dodge avenger! I went down to JDB to request a used car so I could trade in my dodge. They put me in a NICE used Chevy sonic LT. I am in such love with the options they gave me! Always able to get my car fixed under their warranty and it s done right! I enjoy the patience they have for me over the years. Making sure I am able to get to work and home in a safe reliable car. Thank you Cathy for batting for me! Thank you Chris for options! And Thank you also to the financial manager and the the service mechanics! Thank you thank you !

  Savannah Darnell
2 weeks ago
We had a great buying experience today with Matt, Cathy, and Makenzie! We love our new ford escape! So much safer for our family!

  Tori Thompson
4 months ago
Best JDBNow store around!!! The atmosphere of the Wooster store is so welcoming and everyone there is so kind!!! Cathy and her team are such a fun group of people. They truly care about their customers and treat everyone with respect and do their best to find out what works for you!!! I highly recommend JDByrider Wooster to anyone who is in the market for a vehicle :)

  Evan Shoop
a month ago
Cathy, Matt, and Makenzie made me feel like family while purchasing a vehicle after my last vehicle was a total loss. Go see them in Wooster if you want to feel at home!

  Joanie Spurlock
2 months ago
Our family was in desperate need of a nice reliable car and Matt at JD BYRIDER In Wooster helped us every step of the way. We are extremely grateful for the professionalism we received

  Trisha Wilson
4 months ago
Cathy and Matt were absolutely amazing! They not only stayed over after closing to help but they were also able to get me into a new car! Thank you so much for everything!

  Cathy Bacan
a month ago
I worked with Matt at my visit. He s great to work with! Listened to what I was looking in a vechile and didn t push any thing I wasn t interested on me.Walked out with a 2013 Edge!!Thank you Matt!!

  Eric Hamilton
a week ago
Donnie was great! I was upset and he assured me he was going to get my car back on the road. Thanks

  tara wells
2 months ago
Overall a pleasant experience. Wasn t wanting to buy a new vehicle, but due to some unfortunate circumstances I had to. Staff was friendly and very happy to assist. Put me in a vehicle that wasn t my first choice but beggars can t be choosy. Only giving 4 stars because I felt pushed to buy the vehicle they wanted me in. (Was given other choices, but was told this was the best they could offer me at this lot.) Two days later, my check engine light came on. Have to wait one week before it can even be looked at by their service department. Was told Vehicle came with Sirius XM free for 3 months. Car radio unable to receive the Sirius XM signal and was told by Sirius XM, radio would have to be serviced. Annoyed to be told I have this feature, but ultimately not checked to see if it worked before hand by dealership.

  Lorretta Justus
4 months ago
Very friendly and helpful. The people they have working there are awesome. Had to have work done on my vehicle. They did an amazing job. Thank you jd byrider.

  Hope Waller
a month ago
Cathy was Great. She went over step by step with me in the process. Her customer service was Excellent!

  Nichole W.
a month ago
Cathy and Matt was amazing with the car buying process. Chris was also assisting as well. What a great crew

  Erin Shoop
4 months ago
Makenzie was AMAZING! Everyone was so kind. They tried their best to get us exactly what we were looking for. Thank you to Matt, Chris, and the AMAZING GM!!!

  Travis Byard
5 years ago
Anthony is absolutely the most helpful salesman I have had the pleasure to deal with. He and the all other and CNAC staff went above and beyond to help me out and get me into a car. My credit is non existent , down right terrible to be honest , I had serious doubts that anyone could help me. They did that and were courteous and non judgemental in their dealings with me. Was the financing cheap? No but I am high risk and expected nothing less. They helped when others didn't even want to talk to me. Now I can start rebuilding my credit! Thanks to all of them for a fantastic experience!

  Joshua McCartney
3 weeks ago
Fast and friendly service but doesn't disclose about how much you'll be paying with a differed down payment until your halfway through the process and they asked for a lot more than what the vehicle is worth that's for sure since I'm paying double what Kelley Blue Book is saying the car is worth but other than that they do their best to get you in a car as fast as possible so I give him credit where credit is due