Chrysler Dodge Jeep Ram of Willoughby

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  K G
5 days ago
My salesman Josh L was absolutely amazing. This is my 3rd car from him in a row. He always searches for the best deal and works hard to ensure his customer is happy! I moved 90 min away and still make sure I go back to him. Once you pick your car he gets everything ready so the rest of the process is quick, efficient and you can get to driving your new car. I got a jeep wrangler and he showed me the ins and outs of the jeep and even showed me how the doors come off and where I could buy a cart to store them!Go to Josh- you will be happy you did!

  John Smith
3 months ago
There isn't enough space for me to praise these guys but just so everyone knows they treat you as if you are family. I've never had anyone actually do something nice for me but HD, Tyler,Shawn and the whole crew went beyond any call of duty to help me secure a really nice dependable car when I needed honest help more than I've ever needed it.You cannot go wrong with CDJR ,they are all friendly and willing to go that extra mile to help a complete stranger. Absolutely best experience I've ever had with any car dealerships. Thank everyone at CDJR, I appreciate you more than you can imagine.If you are in need of a car,truck, or whatever go to these guys ,they are the best. I could go on for days about my experience with this dealership,but I think you get it.I will recommend everyone I know and don't know to go see what a dealership is suppose to be like. Take care and your search is over if you need help getting into a new or used vehicle,this is certainly the place you can rely on.Wish I could give more stars !!!!!

  Jamie Fiscus
2 months ago
I accidentally went into this dealership thinking that I had an appointment there. I quickly realized I was at the wrong place. However, I was looking at a car at this location ( specifically an Audi Q3) Edwin quickly made me feel comfortable as we laughed and I literally made the best deal there with the gm Tyler!! These guys were so kind and helpful. I m so glad I went into this dealership!!

  Ramonia Garrison
a week ago
The sales crew were awesome. They got me into a vehicle and listened to me. Very patient, very knowledgeable and very accommodating. I would recommend everyone to come to the dealership because they will do everything they can to work with you and get you driving.

  Michelle Simonetta
a month ago
My name is Michael Simonetta. I have recently bought a jeep 2021 and I am very satisfied with the vehicle. The sales person was fantastic finance Director was fantastic. Everything went smooth. My daughter bought a vehicle from them too and everything went good for her too also HD was the salesman he is very good so if you need a good salesman go to HD

  Nathaniel Pollard
a week ago
The folks here are polite and resourceful .Brianna was my sales woman.. very nice young lady.She made my Experience easy and I would recommend her as a sales person to anybody . is a good place to go to get a car like I said, people are very nice. I rate this dealer a 10 in my book .. thanks again Brianna !!

  Danny Lyons
9 months ago
Disappointing service at Willoughby Car Dealership,I am writing this review to express my dissatisfaction with the services I received at your Willoughby car dealership. Despite my willingness to pay premium prices, I have been left with a truck that still has all the issues I brought it in for.I initially approached your dealership with multiple problems that needed to be addressed. After spending over $1200, I was disheartened to find that none of the issues were fixed. For instance, I had explicitly pointed out that my turn signal light had a wiring issue, but your team simply replaced the bulb without addressing the root cause.Similarly, my concerns about the squeaking brakes were dismissed with a $300 bill and an assurance that the brakes were 'brand new'. As the owner, I am well aware that this is not the case. In addition, I paid $724 for an emissions leak repair that was not successful, as the problem still persists.While I have no complaints about the friendliness of your staff, the competence of your technicians or the efficiency of your repair procedures is questionable. My experience suggests a focus on quick turnover rather than accurate diagnosis and effective solutions. This approach not only undermines the trust of your customers but also questions the value we get for the premium prices we pay.I hope my feedback encourages a review of your service procedures. I believe in the potential of your dealership and hope that future customers do not have to experience the same disappointments I had to endure.Regards,-Daniel

  Sabrena Cottrell
2 months ago
CDJR of Willoughby best car dealership in NorthEast Ohio. Very professional and reliable. Top notch customer service. The best compliment that I can give you ll are referrals. I m forever grateful. Keep up the great work. Thanks HD you rock!

  Donald Hobbs
2 months ago
We just purchased a used Jeep here and everyone involved from their manager (Shawn), their salesperson (Hailey), to their finance rep (Edwin) was outstanding. They treated us like we were special while going through the process of purchasing our vehicle. They made our experience a VERY positive one. If you're looking to purchase a new ride, you will be pleased with their customer service and vehicle options.

  James Kirby
3 months ago
Very easy experience I told sales rep what I was looking for and he went out of his way to stay in full communication with me and found the truck I was asking for and more the whole experience was great I d give more than 5 stars if I could thanks Edwin and Dodge Chrysler Jeep for finding my truck BIG Recommendation for Edwin and the dealership

  kayvan yousofi
3 weeks ago
Absolutely the best sales experience I've ever had! My salesman, Denny, was a joy to work with and the team at Willoughby was top notch. I would definitely buy from them in the future!

  Kaliya Rice
3 months ago
Wow H really helped me out ! He was great and was able to help me get into a new suv. I was very pleased with how he made me and my mother feel welcome. He has a lot of knowledge and experience. Never failed to answer any of my questions . Everyone please go to him when coming to keep he will get you together . Very great customer service.

  Leilani Angel
2 weeks ago
I am very thankful for Chrysler Jeep Ram of Willoughby. They were able to help with our needs and get our vehicle road ready. Jacqueline F. at the the service desk was very accommodating and kind. We will now be going there for all of our routine service and needs.

  amber shy
2 months ago
Denny was great and polite and well informed about the vehicle I was interested in. He made sure I knew my options and what was best for me. I recommend him to anyone and his boss was on top of things too. I love my truck

  Shannon Larson
a month ago
Tyler was awesome! He took the time to find me the exact jeep I wanted and made the transaction super smooth! So Appreciate his patience and hard work!

  C B CMHA
4 months ago
I have purchased two vehicles from this dealership, I am very disappointed in the customer service that I have received this year. I don't normally write bad reviews. But this experience needs to be expressed, especially since I believe that this was an oversight by the mechanic. I informed the customer service rep that I had an oil leak that was discovered by another establishment, I was buying tires when this mechanic notice the pool of oil on my protective pan I have photos...I immediately contact the dealership who had just given me an oil change. Of course, this was disputed, and I was told it was a transmission leak. So I had to spend $200 for a transmission diagnostic, which can only be performed by a Chrysler dealership, only to be told that it was, in fact, an oil leak. Well, that then turned into a debate as to who's responsible for correcting this issue since my warranty had just expired at 90k miles. Mind you, when this conversation was had, I was at 89k and out of town. The moral here is I wanted to vent... because even reaching out to the GM, I still have not received any type of acknowledgment or dialog as to how to make this right. The customer service rep. gave me an estimate of a 1000k to make this repair. Did I mentioned that I've purchased two vehicles from this dealership.

  Samantha Marlin
4 months ago
I left my review and didn t respond to their request asking why since they didn t care to return either message I left for the salesman we were dealing with before the review. Twice I was told HD or whatever his name is would call and he didn t. Now we know he assumed we didn t have money to put down, shame on him. Also, seeing that someone took it upon themselves to think the rating was for us not getting a loan I had to let the people know.From the moment we walked in the door the place was dark, cold uninviting and very sketchy. We are not sure what is really going on in this place but car sales aren t their main money maker if you catch my drift. Our salesman did not even listen to what we wanted and that was to trade in our vehicle. We were well aware what would happen by doing so why do car salesman think they are the only ones that know these things?? He then proceeded to try and convince us to keep it and just get another vehicle, whichwas not what we wanted. He tried to play it like he was Mr cool while we were there but claimed he was up front but really didn t even have the respect to call us back like he and a secretary said he would to tell him we wanted to try with 5k down. Now today they call me asking if I m still looking for a vehicle and I politely responded we got one already and please take me off the call list. She then hung up on me. Must of been the same secretary that said the salesman was about to call us. They all walk around looking like they hate being there and I m so glad we went back to mentor Nissan where they have always been kind and we have never ever been judged like they did to us here at Willoughby Chrysler Jeep Dodge.

  Paul Blackledge
2 months ago
Probably one of the most ridiculous places to have your service done to your car as they said they have 1 person in the whole building trained to specialize in jeeps inside of a jeep dealership the wait for service on a new jeep is 3 MONTHS .. they should probably hire somebody who knows how to work on jeeps at the jeep dealership. Get it together I m getting serviced now in Mayfield because they have no shortage of actually trained technicians!!!!Don t bring your car here plenty of bad experiences in the reviews I ve noticed so this isn t some new thing I would Dodge this place by all means

  Mark Hakli
5 months ago
I bought two trucks here in February off the used lot. Ron our sales guy was fantastic that s why I m giving them 2 stars. After that it s been a rapid fall into the worst experience I ve ever had. When I purchased the trucks, I wanted to be able to purchase the platinum level extended warranties on both trucks. I was told that I was and they were both covered like a factory bumper to bumper warranty. A 2014 ram 3500 diesel I bought had the transmission failed 4000 miles after I purchased it three months later. After it was brought into them for service it took 60 days for them to call and tell me that the transmission was bad the warranty company only cover 3000 and I am responsible for the additional $7000 it will take to put in a new recondition transmission. I was told that the existing one could not be repaired. We took the truck to another facility to have it looked at and it was rebuilt to better than new standards with only $2000 out-of-pocket. Unfortunately I had to pay out-of-pocket because the warranty wasn t as represented when it was sold to me for $4000. General manager offered to buy the truck back and tried to make it right, but never returned phone calls after initial conversation. If you buy from here, read the paperwork don t trust the guys in the finance office. If you have a truck that s not a grocery getter something in the 2500 or 3500 size range I wouldn t contact the service department either.

  Travis Eckstrom
4 months ago
HUGE SCAM!!I called 4 dealerships in the area for quotes on repair of my Jeep and the quotes ranged from $400-$600 so I picked the closest dealership but not the cheapest quote and that was Willoughby Jeep. I scheduled and appointment for repairs and dropped off the vehicle the night before, the service department was still open so they were aware the vehicle was ready for repairs first thing in the morning. I was told they charge $165 for the diagnostic fee but that price would be put towards the total cost to repair and I agreed because I knew what needed replaced. The afternoon of my scheduled appointment and still no call from the dealership so I called to get an update and was told they had not had the time to get the vehicle in and it would have to wait for the next day or I could come and pick it up and reschedule for a later date. The reason I made an appointment was so I could make arrangements to be without a vehicle for the day and now I will have to wait another day for the repairs to be completed and made arrangements again to be without a vehicle.The next day I received a call and was told I was correct and the part did need replaced but the cost would be $2,200 to repair the vehicle because they wanted to replace most of the old items with new parts (in my opinion because they wanted to take the easy route on the repairs) and now because I did not want to pay the extra $1700 over the original quote my vehicle was not repaired and I had to pay the scam price of $165 for them to tell me what I already told them needed repaired.I took the vehicle to the 2nd closest dealership and the repairs where done for $100 above the quote I received from this dealership. They did not replace all the parts with new parts and used the old (but still good parts) to repair my vehicle, the extra cost was for labor because it did take a little longer then the original quote. I'm fine with paying $100 over a quote for repairs because a quote is not exact but adding $1,700 to a quote is ridicules because your mechanics want to take the easy route repairing a vehicle by replacing old parts (but still good parts) with new parts.

  Cassandra M. Austin
3 months ago
I was extremely nervous about whether or not I'd be approved. Josh was freaking awesome! He's very considerate, polite, and most of all professional. Bottom line, from this day forward, I'll go to him. Thank you

  Jerron Jones
4 months ago
I called to schedule an emissions recall, oil change and tire rotation. I was sent a conformation email from the service manager with a price of 59.99 and a total of 70.10 including parts and tax for these previously listed services. Upon arrival I was told 89.99 for the oil change and 29.99 for the tire rotation. Once the service advisor spoke with seemingly a manager, he said to honor the price that was sent to me. Then when my car was done the advisor told me the part would need to be ordered and I would have to come back to get the service complete at a later date. But this is the reason why I called to make sure it was available so I wouldn't have to be making multiple trips to get my car serviced. If it wasn't available I could have waited to get the oil change and recall done at the same time. So when checking out she did honor the 59.99 for the oil change but still charge 29.99 for the tire rotation. Very displeased with my service visit.

  Celeste Wagner
3 months ago
Had just begun my car shopping process when I stopped at Chrysler Dodge in Willoughby. Josh helped me find the perfect fit for me, a Jeep Compass. I m delighted with my Jeep. It was just what I wanted!! Thanks to the great team at Chrysler Dodge Jeep!

  Praveena Pewekar
a week ago
Andrew Miller is a very good salesman. He helped us pick the 2024 Jeep Wrangler. Thank you Andrew - Praveena & Delmar & Benji

  hope intihar
9 months ago
Peggy was a pleasure to work with! She traded another dealership for my vehicle and got it for me before the weekend. Paperwork and the vehicle were ready for me when I arrived! Highly recommend.

  bria johnson
4 months ago
I recently purchased a vehicle here and couldn t more but satisfied with my service. This is the best dealership I have been to during my car search. I worked with HD to find a vehicle perfect for me. He understood my situation and worked hard to get me the best deal. I would recommend anyone in the market for a vehicle to come here!! They will work with you to get you the best rate and the best car. Thank you HD for all your help, I absolutely love my new car! Come get your car here now!!

  John Howell
2 months ago
This was the 3rd car I bought from them,3 weeks after I purchased the car my check engine light came on, I texted and called the sales person and he never responded back. I called and left 3 messages for the car lot manager and he never returned my calls! He is very unprofessional and I will never buy another car from them or recommend anyone else does either. It is a shame you cannot even get a call back from the manager!

  Talun Thomas
2 months ago
I leased a jeep here. The rear axel literally fell off. They refused to fix. My leased car sat in my drive until the end of the lease. I had to tow it into the dealership at end of lease. Never once did they apologize or attempt to make things right. Worst car leasing experience I ever had. Horrible management. Do not get a car from these crooks!

  Edmund Schneider
10 months ago
We had a bit of a hiccup after the purchase of our used vehicle, but the customer service from Peggy and the staff were absolutely amazing! They took care of it without any questions.We HIGHLY recommend this dealership.

  wazi moore
2 months ago
I went in, told them my awful experience at Spitzer on 200th and they made sure I was treated with respect and NEVER compromised their integrity or my trust. I really REALLY appreciate them... Oh and they got me into one of the 3 SUV's that I picked out.